# Page 6 | VICIdial Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is VICIdial the right Predictive Dialer solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135842/VICIdial/reviews --- VICIdial 4.7 (264) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of VICIdial ## Showing most helpful reviews Showing 126-150 of 264 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use hB heiber B. Ti Director Computer & Network Security Used the software for: 2+ years ### "12 year working whit vicidial" April 26, 2020 3.0 12 years implementing for small (30 to 60) and large (200 to 2000) call center business. Pros low cost for business, license type, flexibility, scalability, stability, easy and fast to implement even remotely. Cons multi-channel, cloud work, the appearance of the user interface. Review Source MM Matthew M. CTO Telecommunications Used the software for: 2+ years ### "Simply the best Open Sourced call center application" November 26, 2019 5.0 My customers run their entire business from this software and it has done nothing less than allow companies to thrive and make money without asking for anything in return. There are really no features lacking and what might be needed on a per case basis can easily be coded and implemented. Pros It's completely free and easy to manage and maintain. Using already familiar linux and asterisk vicidial sits on top of these already amazing technologies to bring you a fully featured call center application without limits. Cons Templating could be improved as customization is hindered by version control and the use of ajax used for realtime display within the html interface. Review Source KH Kevin H. IT Services Manager Telecommunications Used the software for: 2+ years ### "Greatest open source contact center software ever" March 15, 2017 5.0 Vicidial is the single most important piece of software we use in our call center. We have around 100 agents taking inbound calls and making outbound calls using Vicidial. We've been using Vicidial for over 5 years. The capabilities it provides us can't be found anywhere else in an open source package. The user community provides great support and help with getting off the ground. Our business wouldn't be nearly as productive without it. Pros Open source, php, mysql based. Cons Code base is a bit messy if you're going to mess with things yourself. Review Source CH Chad H. Sales Development Telecommunications Used the software for: 2+ years ### "Best Dialer out there!" April 3, 2019 5.0 super easy to use dialer, robust, stable. FYI buy the printed manual. that makes it a lot easier Pros So many options its overwhelming for a novice, but as an expert you can always find the sweet spot on your calling. Cons The GUI is so 1999. they need to slap boot strap on it. Review Source Nelson R. Especialista en infraestructura Telecommunications Used the software for: 6-12 months ### "the special pbx for your telephone campaigns" September 10, 2018 5.0 Pros is the best phone system for your phone calls, your predictive dialing is the best among many Cons maybe the interface is not the most pleasant but you get used to it Review Source MQ Mark Q. Managing Director Automotive Used the software for: 2+ years ### "Best Open Source Predictive Dialer" March 16, 2017 5.0 We have been an avid user of Asterisk and Vicidial since the early 2007 until now it's still the best open source predictive dialer in the market. It will cut your cost to more than 90% if you will be using Vicidial. We fully recommend and support Matt and the whole Vicidial Team. No proprietary dialer can match the price and flexibility of Vicidial. Pros Free and Open Source! Very flexible and customisable, you can tailor fit it to any requirements you need. Cons You need to be technically inclined to set this up. Review Source DR David R. help desk Marketing and Advertising Used the software for: 2+ years ### "vicidial" May 6, 2020 4.0 I have been using it for years and it does it's job. Pros most of the option in the admin side are great to help the user manage and use the software. Cons Front end is in desperate need of coding updates. Please bring it more current to today's standards. Review Source KZ Kaloyan Z. Customer Sales Representative Financial Services Used the software for: 1-2 years ### "A wonderful dialing tool ." July 26, 2018 5.0 Pros You can't beat free and VICIdial is just that . Extremely easy to navigate through and navigate the calls in a very affordable way .I also like that you can compartmentalize different call areas alongside different subjects for the specific call . Cons Any complains I have are just nitpicking . That being said ,the design looks very outdated and the reports are very hard to understand . Review Source AR Abdul R. IT Manager Marketing and Advertising Used the software for: 2+ years ### "I have been using this for 8 years and never disappointed by it. Very easy to configure and use. " April 28, 2018 5.0 Pros Easy to install Easy to use Flexible to use with soft or hardware phone Easy to integrate into existing CRM Cons I don not think there is any cons about this. Everything is good and never find any problem with it. Happy to use it. Review Source PZ Plamenna Z. EU Sales Team Leader Financial Services Used the software for: 2+ years ### "I can't believe is free " April 19, 2019 5.0 Pros We use VICIdial for our calling campaigns and I'm amazed at how easy it is to organize them and go through them .Best of all ,it's free to use . Cons The design is outdated and can be hard to navigate at the beginning . Review Source JB Jeewi B. Analyst Market Research Used the software for: 2+ years ### "I have being using vicidial for past three years and it is wonderful tool for telemarketing" April 30, 2018 4.0 Pros Easy campaign setup using copy campaign feature and user group. Further the predictive dialing function also nice feature. Cons No way to identify disconnected phone numbers. Carrier rejection reports not in the option or report section. Review Source Response from Vicidial Group May 30, 2018 The Hangup Cause Report was added to VICIdial in 2012, we added SIP rejection code logging with Asterisk 1.8 support in 2014. This report is available in the "Admin Utilities" page accessible from the bottom of the Reports page. PS Polina S. Document Retrieval Specialist Financial Services Used the software for: 2+ years ### "Does wonderful work ." November 28, 2018 5.0 Pros I am amazed at how organized your calling campaigns become with VICIdial . The biggest gain for me is how it reduces waste and unnecessary actions . Cons It is not user-friendly and the design looks extremely outdated . Review Source YK Yousaf K. Project Manager Retail Used the software for: 2+ years ### "Using since 2005, best overall open source solution" March 16, 2017 4.0 I started with Vicidial version 1.0.7. Over 12 years later, I still think its the best open source contact centre solution hands down! Very easy to setup when you follow instructions and there are now many ways to deploy too. Very happy to see that the system is fully compliant with FTC regulations and makes management very easy across outbound, inbound, and blended campaigns. Only con is the UX/UI that could be improved, especially for reporting. But as a tech person, I am happy to have function over form :) Pros Very simple to setup and configure for all types of campaigns. Can be load balanced for almost unlimited scalability. Cons Visual interface needs improvement along with reporting. Review Source MS Mark S. VP/CISO Outsourcing/Offshoring Used the software for: 2+ years ### "Best dialer/PBX/VOICE SWITCH out there! And it's FREE!" March 16, 2017 5.0 Steep learning curve but excellent in features, functionality and customization of functions. If you were to purchase a commercial dialer product with the same capabilities, you will be spending BIG $$$$$$. I know, we have done that before then that dialer broke and the vendor could not fix it. If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic! Pros Versatility and and it being open-source. Review Source MA Michael A. CSO Telecommunications Used the software for: 1-2 years ### "The best solution for outgoing campaigns" April 20, 2020 4.0 Pros We use VICIdial for outgoing calling campaigns. It’s extremely easy to set up a campaign and run multiple campaigns (with various dial methods) concurrently. The reports delivered with the basic installation covers the basic needs for the tracking of the agent efficiency. Cons The basic configuration of the system requires advanced pbx-skills. Review Source LM Luciano M. Director Telecommunications Used the software for: 2+ years ### "VICIDial is rock solid for every callcenter" August 4, 2016 5.0 We have dozen of VICIDial callcenters running from 10-1000 Agents, highly customized and integrated to third part CRM systems. Pros It's open source software enhance integration capabilities. Cons It needs better GUI for 5/5. Review Source JC Joao C. CIO Used the software for: 2+ years ### "Amazing and very complete and elegant open source Call Center solution." April 30, 2018 5.0 Pros Open Source, flexibility to make some modifications and customization. Use standards, well know programing languages and technologies like PHP, Perl, MariaDB and Linux to combine in a great and very stable call center platform. Cons I'm using Vicidial intensively in the last seven years and I don't know any cons in Vicidial. Is a very flexible solution, stable and reliable. Review Source DA Dennis A. Sales Representative Financial Services Used the software for: 1-2 years ### "Simply brilliant ! " March 13, 2019 5.0 Pros Biggest pro is that it's free to use . It really helps you organize your calling campaigns to maximize outcomes . I like how easy creating calling list is and well well it can be integrated to the CRM you already have . Cons There isn't really that much to complain about ,but the design really needs to be brought in the 21st century . Review Source BH Brittany H. Sales Rep Information Technology and Services Used the software for: 6-12 months ### "Outdated technology" February 28, 2019 3.0 Pros Pretty easy to use and learn compared to some other phone systems on the market. Cons We regularly have the dialer down and can't make calls. As a salesperson, having my phone system down is really detrimental. I've used a lot of VoIP systems before and never had this many issues with service. Review Source Response from Vicidial Group March 5, 2019 If properly built and maintained, its extremely rare for a VICIdial system to go down during production hours, even if handling millions of phone calls a day. If you would like us to take a look at your system, please contact us at support@vicidial.com RL Rob L. CCO Telecommunications Used the software for: 2+ years ### "Good Solid Software " April 4, 2019 4.0 Pros Easy of Use, Opensource, Support and functionality Cons The graphical user interface could be updated to the 21rst century - That is the customers biggest issue with the software Review Source RR Roll R. CTO Telecommunications Used the software for: 2+ years ### "Vicidial is one of the best voip call center suite" March 17, 2017 5.0 I'm using vidial for call center, IVR, and broadcast voice message. It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class. Pros Support, full of feature and customization. Full open source ! Cons sometime a little bit tricky to understand the whole picture. But with a the good manual (I purchased it many time), it should be easier Review Source KJ Kashif J. BDM Used the software for: 2+ years ### "A very classical dialer which provides economical services" May 9, 2018 4.0 Pros A very classical dialer which provides quality services in a very reasonable price. The voice quality is also good. Better than many in the market. Cons The only problem is with installation. At the end, you need the support person to set it up for you. No matter how many times you have gone through the process, something will change in every other account set up. Review Source SK Sunny K. Software Developer Information Technology and Services Used the software for: 2+ years ### "Awesome Call Center Suite" April 4, 2019 5.0 Pros It has Chat feature and we can integrate with any third party website Cons It does not maintain the history for each chat, email and call for an individual caller Review Source EB Everton B. Chief Executive Officer Financial Services Used the software for: 2+ years ### "Our experience has been very good." May 2, 2018 5.0 Benefits derived are that we were able to automate our operations and reach more persons on a daily basis. Pros Since IAS has installed this software we have found this to be a very useful tool. We have found the reporting feature of the software. to be the most liked feature. Cons Having used this software for over 2 years we have not identified any issues or challenges to date. Review Source dK david K. agent Electrical/Electronic Manufacturing Used the software for: 2+ years ### "good basic dialer" August 6, 2019 5.0 Pros this dialer works, its easy to learn. i use it to sell on the phone Cons first day i had to have tech set it up, the sip settings. this was due to me not having personal knowledge of it. i didn't try to get support from the maker since we our own it guy. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.