# Page 7 | VICIdial Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is VICIdial the right Predictive Dialer solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135842/VICIdial/reviews --- VICIdial 4.7 (264) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of VICIdial ## Showing most helpful reviews Showing 151-175 of 264 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BA Ben A. CEO Information Technology and Services Used the software for: 2+ years ### "Review" April 10, 2019 4.0 Pros Provided the needed functionality for managing our customer relations Cons Integration with our core systems and creating accounts using our customer database Review Source JM John M. Managing Member Fund-Raising Used the software for: Less than 6 months ### "I spent money on predictive dialers; I should have installed Vicidial for free!" May 27, 2017 5.0 Where should I start? I never knew a software program could do the same job as expensive predictive dialers. I got the best predictive dialer on the planet now, and it cost me nothing. nada, null. it's unbelievable! Pros The web based software we used was called Vicidial. In February 2017 I stopped using the fronters, and started researching this "Vicidial" program. I assumed the guys in the PI had spent hundreds of thousands, like I did, on predictive dialers. When I learned that you could install Vicibox just like installed linux on a computer, and that it would do the job of a predictive dialer and that the program was free, I was astounded. Quality wise and feature wise Vicidial is 100 times better than the predictive dialers I paid thousands for, and Vicidial is free! I've had vicibox in production for a few months. First one server, then evolving into a cluster of a database, web, asterisk server. What would you like a dialer to do? Vicidial does it! Vicidial does everything you ever wanted in a predictive dialer. A true Godsend! Cons Review Source AL Anton L. CTO Automotive Used the software for: Less than 6 months ### "Thanks for the awersome software" May 8, 2020 5.0 Pros I work for a car repair service in Russia, Moscow. Our \[SENSITIVE CONTENT HIDDEN\] has set the goal of phoning 1,000 clients during the coronavirus pandemic. I started looking for software for calling. At first, I downloaded GoAutodial and spent almost 4 days on setting up and I was not able to start it. I wrote in support, in a chat, but no one answered. Then I found your site. I downloaded the Vicidial iso image and in 1 day we set everything up. I just want to say thank you so much for what you are doing. I understand how difficult it is to create such software. Cons Everything works as expected. The only remark is that the server works only under OpenSUSE. And this operating system is not very popular in our country. Reason for choosing VICIdial It is free, opensource, well documented and I can do everything I want Review Source IR Isravel R. Sr Sys Admin Telecommunications Used the software for: 2+ years ### "Wonderful Call center Suite" August 2, 2016 5.0 One of the wonderful call center suite ever in the market with unified communications enabled. As per my knowledge and experience. It's the best application i support and recommend other than any other products in the world. Pros Stability.. On time bug fixes. Awesome forum support. Scalable for SME businesses Cons UI, Its a basic PHP coding. It can come up with advanced PHP framework UI, If we support Review Source EM Eric M. IT Operations Telecommunications Used the software for: 2+ years ### "Easy to use " March 15, 2017 5.0 vicidial software is easy to install and very user friendly. I would highly recommend it to any call center Pros easy to use Cons the ability to run 2 concurrent ISP 's per dialing node Review Source SH Shaun H. Operation Director Telecommunications Used the software for: 2+ years ### "excellcent money well spent" May 1, 2018 4.0 scalability and customization were one of the biggest benefits of my establishment. also, their data security is great. Pros the ability to use remotely via the web, multi users and easy customization. wonderful customer support, great platform for scalability Cons good ideas going down the drain due to heavy development cost. lack of reporting flexibility and back end Review Source PJ Pete J. Sales Manager Telecommunications Used the software for: 2+ years ### "I use this dialer to run many small political campaigns and also a few outbound sales programs." April 28, 2018 4.0 I am able to create campaigns very quickly for my clients. Pros I like that I am able to program this very easily and take the settings from a campaign I already made and move it to another new campaign. It saves a lot of time for me. Cons I do not like that I have to run multiple reports to get all of the information my clients want to see on a return file. Review Source AM Alex M. IT Administrator Telecommunications Used the software for: 2+ years ### "Reliable product" April 3, 2019 5.0 Reliable product and can do the job very easy. Pros At long as it is configured properly, can run for month. Cons The agent interface is very ugly and bad UI design Review Source BJ Bob J. Marketing and Advertising Used the software for: 2+ years ### "Great open-source contact center software!" June 15, 2016 5.0 We use VICIdial in our small call center and it does everything we need it to, and more! We use it for inbound and manual dial calling, and we just started testing the new built-in website customer chat functions. Pros Free, stable, open-source, no required contracts, works with any telco carrier Cons There are almost too many features. You can get lost in all of the configuration settings. Review Source MS Mike S. Director Used the software for: 2+ years ### "Fantastic piece of software, very reliable dialer." April 30, 2018 5.0 Pros Very simple and easy to use. Great user and administrator experience. The predictive dialing feature is very efficient and ensures good call flow and productivity. Cons Missing a few standard features. Customisations can be complex and expensive to deploy. The pro's far outweigh the negatives. I highly recommend the Vicidial software. Review Source AP Ari P. Manager Used the software for: 2+ years ### "VICI is an easy to use dialer that gets the job done." April 30, 2018 4.0 Pros Very easy interface for agents to dial and disposition calls. Creating lists for campaigns is relatively easy as well. Cons Dialing software pushes through a lot of answering machines and drops high rate of calls when trying to turn dialer to a higher speed. Some times customer support is unable to identify proper tech support needs. Review Source MA Mohamed A. CEO Outsourcing/Offshoring Used the software for: 1-2 years ### "Best open source voip tool" September 3, 2019 5.0 Pros i love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors Cons Nothing, I work with on daily basis i even suggest it to most of my clients Reason for choosing VICIdial It's an open source application and the cost for it is minimal Review Source WB Wesley B. Director Computer & Network Security Used the software for: 2+ years ### "Great piece of software, abundant with features will cover 99% of solutions needed for auto dialling" April 20, 2020 5.0 Pros The amount of features available is second to none. Cons Reporting on sales once the lead has been called a few times I find tricky Review Source RA Ronnie A. IT Manager Information Technology and Services Used the software for: 2+ years ### "Never failed to meet our requirements." March 18, 2017 5.0 We've been using Vicidial for the last 4 years now, both on Goautodial and Vicibox, and it never failed to meet our requirements, whether it's for inbound or outbound campaigns. The documentation/manual is superb. All that you need to know about Vicidial can be found there. Support forum is also great. You can always find quick answers to the queries that you might have. Pros Easy to use and understand Review Source RK Rajiv K. Admin Computer Software Used the software for: 2+ years ### "Perfect solution for any size of center.." April 28, 2018 5.0 Increased productivity Pros With this being opensource, there is no limit to possibilities... System works great as it is and if you want something new, you have the control over code and database to create it... Cons Only con that goes is bit of looks of the login page and thats only cosmetic issue not a real world issue... Review Source JB Juliano B. CIO Telecommunications Used the software for: 2+ years ### "Vicidial is the best choice I made for support my clients" April 28, 2018 5.0 with vicidial I can support all my clients' needs Pros Free product version Free support The best community fórum Mult Language Browse version of administrative interface Cons Very ugly Interface Reports ugly Administrative interface needs to update urgently at the time of presentation and the first point at which customer complain Review Source JA Joey A. President Used the software for: 2+ years ### "Simple to get up and going and overall easy to customize." April 28, 2018 5.0 Pros The least expensive product on the market Easy to follow vicibox instructions even for someone who does not have any programming experience Cons Wish that there was a more customizable dashboard. Wish we could have over 100k leads per list and still be able to use the lead management tools without altering code Review Source GZ Georgi Z. Sales Representative Financial Services Used the software for: 1-2 years ### "Really happy with it ." May 30, 2019 5.0 Pros VICIdial is an amazing way to organize your call schedule.It enables you to distribute call IDs to categories and it helps me be the most efficient I could be .Best of all ,it's free to use . Cons It can be hard to use at the beginning and the design is not user-friendly . Review Source FE Frank E. Owner Marketing and Advertising Used the software for: 2+ years ### "I love Vici it's easy to use!" March 15, 2017 5.0 I use the open source version and have no complains. The system forum will always help of you have any questions or issues. Pros Easy to use. Cons None Review Source MS Morne S. Dialler Manager Retail Used the software for: 2+ years ### "Vicidial" April 12, 2019 4.0 Pros Integration possibilities Return on Investment Cons The older looking user interface used by administration portal Review Source AD AKANMU D. CEO Outsourcing/Offshoring Used the software for: 1-2 years ### "The beauty of using Vcidial" August 6, 2020 3.0 NOt bad at all.I like it been an open source dialler and it can be customized based on one's preferences. Pros It is very simple and easy to understand the interface without any technical knowledge. Cons It is not mobile friendly.Like some of this soft ware.To deploy you need to have it on the pc. Review Source AI Angelique I. Senior Director: Research and Contact Centre Operations Political Organization Used the software for: 2+ years ### "Vicidial review" April 15, 2019 4.0 Pros The software is great for ratio dialling, very efficient. Cons It is not user friendly. Not a great inter-face. Review Source VR Verified Reviewer Content Developer Retail Used the software for: 2+ years ### "Great VOIP quality and Reporting functionality!" June 19, 2019 4.0 Great for predictive dialer. The easiest is used thus far. Pros I used the front and back end of this system and it was a great experience. Its simplistic design allows me to navigate through reporting functionalities without having to be s super tech wiz. Cons No sure if it was because of our network speed or if the program struggled to manage to many requests at once, but when toggling between different reporting functions delayed. Review Source JU Joselito U. President Information Technology and Services Used the software for: 2+ years ### "Excellent Open Source Call Center Solution software" March 16, 2017 5.0 It a great software for a call center, not only it cut cost it is continuously improve, impressive for it is design to evolve in a highly redundant system specially when serving more than 100 call agents. Thanks to it flexibility Pros Continuous improvement and development and able to adapt to new software trends. Cons Database structure or format is my Isam Review Source JE Julio E. Gerente Used the software for: 2+ years ### "This software is the best one I could ever know, easy to use, the best call center platform" April 28, 2018 5.0 Pros You can take control over all tha calls on your bussiness with this platform. See your leads, your campaings and organice your bussiness, see why you are losing or winning custumers Cons Actually, I haven't found any problem with this platform, I think this is the reason why I use it with my clients. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.