# Page 8 | VICIdial Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is VICIdial the right Predictive Dialer solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135842/VICIdial/reviews --- VICIdial 4.7 (264) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of VICIdial ## Showing most helpful reviews Showing 176-200 of 264 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DL Dan L. Director of Technology Insurance Used the software for: 2+ years ### "Fantastic overall experience. The Vici team is always helpful and full of ideas" April 30, 2018 5.0 Pros endless supply of options. This software continue to amaze me with how much it can do. This software allows me to always stay ahead of the curve. They have though of everything. Cons sometimes difficult to understand the information in the help section, but a simple email to VICI ends any confusion! Review Source JA Joey A. CEO Used the software for: 2+ years ### "Most Bang for the Buck!" March 15, 2017 5.0 I started a call center with this software and a computer I bought in Walmart about 6 years ago. Vicidial has improved significantly over the years both in features and functionality. I've built a very successful business with this software and will never switch away. Pros It's free and open source. Cons Wish it had the functionally for ringlets voicemail drops. Review Source AM Alicia M. Sales Representative Telecommunications Used the software for: 2+ years ### "ViciDial" July 24, 2019 5.0 Pros Easy to use and function around the software Cons A little old school could be more updated and modern. Review Source JN Jun N. Voice Repair Technician Telecommunications Used the software for: 2+ years ### "Vicidial Rocks!" March 17, 2017 5.0 This is a great software. However, the more leads you load the higher the tendency of making it slower. We had a customer that loads 32M+ leads it slows down the system. Separate Lead Management System anyone? :) I really love this software. Infact, I've been using this since 2007 and I never tried to look for alternatives. VICIDIAL FOR LIFE! Pros Everything Cons Nothing Review Source AS Amir S. Manager Computer Networking Used the software for: 2+ years ### "Great software" March 15, 2017 5.0 We used VICIdial as a contact center software for several projects. In all of them it worked very well, and we achieved all of our goals. It's robust, flexible and easy to use. The predictive dialer works like a charm. It's capable to manage complex active campaigns. Pros It's robust, flexible and easy to use. Cons The end user GUI should be better Review Source SG Santhosh G. Sr Telecom Engineer Information Technology and Services Used the software for: 2+ years ### "Best Opensource Dialer ever." October 19, 2016 5.0 First of all thanks to Vicidial creators, admins, support team for giving wonderfull software to world. Really Vicidial is an amazing product, if we do some more customization we can give more fight other commercial Dialer. Pros structure of database and easy to use and dialing. Cons call details report, campaign option and many things. Review Source IM Irena M. Sales Agent Financial Services Used the software for: 1-2 years ### "Essential for series telephone work ." November 3, 2018 5.0 Pros The reporting system is really sophisticated. It is second to non at providing an in depth look at your calling patters and how they can be optimized . Cons Until you get used to it ,the design can look very complicated and hard to navigate . Review Source OE Oscar E. IT Manager Information Technology and Services Used the software for: 2+ years ### "Vicidial- Our call center system" March 22, 2017 5.0 we have 6 server with vicidial as a dial system, with predictive and manual configuration, is the best and more administrable system we had. Pros The system have all kind of requirements for a call center, from ivr robot, to predictive calls, and can record all calls. Cons doesn't record screen-video Review Source OIT Oscar Ivan T. IT Manager Outsourcing/Offshoring Used the software for: 2+ years ### "The solution for a call center any size" March 15, 2017 5.0 We got 6 servers with this software, that is capable of inbound and outbound calls, record all the calls, manual, progressive and predictive calls. The reports of this software covers all our needs as a call center. Pros The interface that the system got for real time report. Cons This system doesn't record video Review Source BC Benoit C. Director Telecommunications Used the software for: 2+ years ### "Best Callcenter Software" April 4, 2019 5.0 Pros free & open source lot of uniques features Cons must improve GUI Review Source RL Rafael L. Senior Partner Information Technology and Services Used the software for: 2+ years ### "Best call center suit ever" May 1, 2018 5.0 Pros Open Source Architecture makes it affordable to any size call center, Very easy to Use and provides Full Call Center control Cons Installation procedure can be long and complicated if you don't know or at least have basic knowledge Linux, Apache and MySQL Review Source NN Nick N. Marketing & Business Development Telecommunications Used the software for: 2+ years ### "Great Dialer" November 27, 2018 5.0 Pros This dialer is fully built out. We have use it for years. We are able to pull all important metrics to reports with relative ease. Cons This dialer is open source. Although there is good support from VICIdial, we handle our own server maintenance. Review Source JN Judtih N. cmo Marketing and Advertising Used the software for: 2+ years ### "The best open-source call center app" March 31, 2020 5.0 A powerful free tool that helps us manage customer calls and generate revenue through automation. Really appreciate all the work that's gone into vicidial. Pros The amount of features and flexibility of this software is unmatched. It has everything you need for a call center setup with features that cost thousands of dollars in a paid solution. Cons It has always been missing templating for the UI and maybe a third party app store to easily customize and integrate other tools. Review Source GG Georgi G. Online Tax Team Financial Services Used the software for: 2+ years ### "Efficiency in calling ." October 24, 2018 5.0 Pros VICIdial does an amazing job and managing your campaigns . It eliminates so much waste ,reduces costs and is free to use . Cons While often sufficient by itself ,it works best when combined with supporting software ,mainly a text messaging one . Review Source SH Shaun H. Operation Director Telecommunications Used the software for: 2+ years ### "Life Saver" March 16, 2017 4.0 With so many features to utilized, it allows you to flexibility and versatility. after the introduction to VICIDIAL, it was simply a no brainer to sign up for such a tool. I would recommend for any organization large or small; Pros customization Cons the omission of needed customization features Review Source AR Abhimanuu R. Owner Computer & Network Security Used the software for: 2+ years ### "It's great with great support forum. " April 28, 2018 5.0 Pros Enterprise grade features. Stability. Open source. New age features. Scalable architecture. Tested and ease of going live. Cons Crm integration, local per country technical support and integration partner to work on local costs. Officially. Review Source DG Drew G. Consultant Used the software for: 2+ years ### "VICIDIAL is a great platform for call centers" May 2, 2018 5.0 Pros Almost every feature you can imagine. All done very well. Completely open source with a great community behind it. Cons Difficult to configure for the average person. Large learning curve, has some database/data management limitations. Review Source JE James E. IT Manager Consumer Goods Used the software for: Less than 6 months ### "The perfect Phone Solution" April 3, 2019 5.0 It has been wonderful. They are a great group of people who want to help you succeed. They are very fair and very knowledgeable. Pros Its customize-able. The good folks at VICIdial are very kind and patient. They can usually tell you what to adjust and they always get back to you with an answer. The price on this solution is out of this world and fits ANY budget. Cons There is some limitation as to what the software can do. Certain businesses it will work wonders for. Our business has different types of employees who use their phones at different times which makes a perfect solution really difficult. However due to the open sourceability of VICIdial we can write our solutions and add them to make the system work for us. Review Source EM Ed M. CEO Used the software for: 2+ years ### "the best for his cost" April 29, 2018 5.0 Pros easy and trustable software for any call center type inbound and uotbound, fast access and multilanguaje Cons need better graphic interface because today all is evolutioning and multichannel like all the new call center software Review Source AD Antonis D. Programmer Used the software for: 2+ years ### "In general, it is a very good program and does not have problems in its functionality.." May 9, 2018 5.0 Pros Vicidial sofware is free and although has many features and possibilities so the users can do everything with it.. Cons Vicidial sofware is not user friendly and it is very difficult to learn it.. Also i do not like the UI.. Review Source FS Fation S. Customer service Consumer Services Used the software for: 1-2 years ### "Vicidial use" January 29, 2019 3.0 I used to use it daily Pros I like that it is very easy to use and very functional Cons It really needs a better organisation , graphic quality and better quality of connections Review Source EB Edsel B. General Manager Outsourcing/Offshoring Used the software for: 1-2 years ### "OOO Redadair Vici Dial Review" April 3, 2019 5.0 Very good experience with VICI Pros Free software. Ease of Use. Functionalities my company needs are available Cons Too many unnecessary settings. Portal setup can be improved. Review Source JQ Jorge Q. CEO Information Technology and Services Used the software for: 2+ years ### "SOLID SOFTWARE" March 16, 2017 5.0 I took us about two days to get it working the way we wanted; but once we figured it out, it has been running non-stop. We use it daily for outbound calling and we have yet to find what it can´t do. Pros Versatility, open-source Cons Web interface Review Source VS Vincent S. Sole Proprietor Information Technology and Services Used the software for: 2+ years ### "Best Free Software for contact centres" June 16, 2016 5.0 I've been using Vicidial in enterprise contact centre environments for over 8 years and the software itself has never once disappointed. Pros It's free, open source and easily deployed. Cons Relies on MyISAM table engine for locking. Review Source TM Terry M. Client Account Manager Consumer Services Used the software for: 2+ years ### "VICIdial review" February 5, 2019 5.0 Pros VICIdial is great piece of software that provides great help in managing huge call campaign with many agents involved. Cons It has a learning curve in order to create and manage lists properly Review Source Talk to a Capterra advisor for free and get results within 15 minutes.