# Page 9 | VICIdial Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is VICIdial the right Predictive Dialer solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135842/VICIdial/reviews --- VICIdial 4.7 (264) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of VICIdial ## Showing most helpful reviews Showing 201-225 of 264 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GT Gerry T. Information Technology and Services Used the software for: 2+ years ### "Perfect Dialer!" March 17, 2017 5.0 Best dialer we ever use, can be clustered for multiple users. No special hardware requirements, can work on any servers. Pros Simple and Easy to manage, Customizable, Open Source, Can work on any 3rd party CRM. Review Source antonio P. Supervisor Outsourcing/Offshoring Used the software for: Less than 6 months ### "Good Dialer" October 29, 2018 5.0 In the begging i thought that was difficult, but after i use it and learn it, i recommend it to any call center. Pros Is an excellent dialer, easy to use, faster, efficiency, stable, the report are accurate, i'm comfortable with this product. Cons I do not have any cons of this software. Review Source OE OMAR E. Director Computer Software Used the software for: 2+ years ### "I have been operating several Vicidial Servers uninterruptedly for 4 years" April 1, 2017 5.0 I have been operating several Vicidial Servers uninterruptedly for 4 years. In Insurance companies, 24 Hour Emergency Services and telesales companies, with up to 300 positions. My clients are very satisfied with Vicidial. Review Source EK Eduardo K. Information Technology and Services Used the software for: 2+ years ### "Extremely versatile and very powerful" March 15, 2017 5.0 We have been using vicidial for several years now. Its not the easiest system to use but its extremely powerful and versatile. And you cannot beat the price. Pros Fast, powerful, free Cons It has a big learning curve. Review Source LM Leo M. VP - IT Infrastructures Information Technology and Services Used the software for: 2+ years ### "Very good open source Call Center Suite " March 17, 2017 5.0 Deployed Vicidial Call Center Suite since 2006 in the Philippines with Outbound and Inbound setup or both. Pros It is an open source. Cons complicated for big setup with disaster recovery requirements. Review Source Nitish M. Managing Director Used the software for: 2+ years ### "Over the last many years we have used VICIDIAL for our Clients with great satisfaction and success" May 1, 2018 4.0 Pros The VICIDIAL is a wonderful outbound predictive dialer and is Great at Features. Good for small to medium organisations with little budget. Cons We and our customers always found it Little Hard to use Interface. It's way complicated and needs a lot of improvement especially on UI. Review Source iS ivan S. CTO Financial Services Used the software for: Less than 6 months ### "In ViciDial we trust!" February 14, 2022 5.0 Strongly recommended whoever is call center industry. Pros Predictive dialer! Tested in outbound campaigns-easy distinct faxes,busy numbers.Beautiful! Cons Design outdated. They have to work little bit on desing. Review Source CD Claire D. Customer Sales Representative Financial Services Used the software for: 2+ years ### "Organize your calls ." September 14, 2018 5.0 Pros For me personally, the best way to organize calling campaigns efficiently .A very structured program that gives detailed progress reports ,enabling you to increase productivity and meat your goals. Cons It looks very outdated and if you have a lot of campaigns through it ,it can get confusing to manage . Review Source SF Shaul F. Sir Telecommunications Used the software for: 2+ years ### "Perfect 600 seater call center" March 16, 2017 5.0 We have a 600 seater call centre, with 3 vici clusters. The software is dose exactly whats written on the box- and it does it well! The support team is very responsive and knowledgeable. Review Source CC Conor C. Internet plumber Information Technology and Services Used the software for: 2+ years ### "10 years in!" March 22, 2017 5.0 I've been using, hosting, and supporting this software for a decade or so. It has it's quirks, but I love it! Pros Cost and stability. Cons Complexity of options, interface. Review Source MP Michael P. IT Head Information Technology and Services Used the software for: 2+ years ### "Awesome Open Source Dialer" March 17, 2017 5.0 We've been using Vicidial for over 7 years now. It's awesome and cost-effective open source dialer. It is easy to manage. Pros Easy to use. Open Source Cons None so far Review Source GV Ghislain V. Dirigeant Used the software for: 6-12 months ### "We use VICIDIAL in our Call Center." April 28, 2018 4.0 Organisation and supervision of the agents. Pros Features of Vicidial covers all needs and probably many more than expected. Cons Usability could be improved. And probably UI completely refactored with modern style. Translation in french was not perfect at all. Review Source AS Anand S. IT Coordinator Business Supplies and Equipment Used the software for: 1-2 years ### "Inbound & Outbound communication made easy" January 17, 2019 5.0 Pros This one contact center solution I like to most. 1) it being completely on an opensource technology 2) capability to manage Inbound calls, Outbound calls, email & website chats from one single application. Cons No cons as such, it does everything what a contact center requires. Review Source PM Petrus M. Systems Administrator Consumer Services Used the software for: 2+ years ### "I Like ViciDial" March 16, 2017 4.0 Easy to use also easy to administer, we use it for our call center company and the company hasn't looked back Good product Pros Easy web interface Review Source LGD Leilani Grace D. Sales Agent Used the software for: 1-2 years ### "Vicidial for Freelancing" July 11, 2018 5.0 Pros This is the cheapest dialer in the Philippines but very convenient to use. We can save money for small online businesses in the market Cons It is hard to use the transfer in this type of dialer. I had my agents complaining about it plus there are lots of buttons to click. Review Source AM Anna M. SMM-manager Used the software for: 6-12 months ### "A powerful program for call centers" May 31, 2018 5.0 Pros The program has practically no analogues. The fact is that among the free call centers VICIdial simply does not have competitors in terms of the level of opportunities. About some of the functions you do not even guess, naturally asking the question: and so you can? Cons The system has practically no adequate and well-developed community. In case of any problems or issues, the decision may be delayed for a long time. Review Source RM Robin M. Founder Health, Wellness and Fitness Used the software for: I used a free trial ### "Silver Buddies call service" April 20, 2020 5.0 We needed to set up a semi-automated buddy call service for agent seniors, using a volunteer force of calling agents called Silver buddies. I was able to use VICIdial to,deliver the full service and modify the user interfaces to match our service requirements. Pros There are so many things like about this software! The primary one for me is that all the common functions for a marketing, lead generation and reporting can be renamed and remapped to health care terminology. Cons Steep learning curve and online help forums not very helpful. Being told to ‘read the manual’ when asking questions is not very useful! Review Source TM Thadeus M. Manager of Network Operations Computer Networking Used the software for: 2+ years ### "Best discovery I've made finding this wonderful product!!!!" March 19, 2017 5.0 Trying to find fully featured call center that doesn't break the bank is no small feat. New call centers that are growing rapidly need a cost effective but reliable and easy to scale platform. Vicidial has created a platform that can handle even the most complex call center needs. I absolutely love this product!! Those guys rock. Pros Easy to cluster and grow. Very simple setup but has all the features needed. Cons Can you guys PLEASE PLEASE update the GUI to something in this century. Review Source fB freddy B. CEO Marketing and Advertising Used the software for: 1-2 years ### "best ROI !" March 15, 2017 5.0 I am a very experienced call center professional, the value, the professionalism, the willingness to actually service a customer's concern that this company delivers if the best in the industry. Pros everything. Cons nothing. Review Source CM Carlos M. Computer Software Used the software for: 2+ years ### "Great contact center solution." March 15, 2017 5.0 Since 2010 (or before) Vicidial has been the best open source solution for contact center. We´ve used vicidial for a contact center with 20 agents and worked flawlessly. It was very easy to configure and the agents worked very well with little or not dead times between calls. Pros Easy to install, easy to configure. Cons In the old versions, the security may be a concern (defaults passwords, defaults extensions). I hope this has been improved in the latest versions. Review Source VR Verified Reviewer Network Administrator Financial Services Used the software for: 6-12 months ### "Powerful software for Call Centers" December 18, 2018 3.0 Pros The time it saves all of our customer service agents is amazing! Cons Initial setup can be confusing but it is worth it in the end Review Source SH Steven H. Customer Representative Financial Services Used the software for: 1-2 years ### "Great for lengthy campaigns ." June 27, 2018 5.0 Pros Easy to install and supervise afterwards .Can be integrated into your company's CRM for optimum efficiency. You also can't beat it at pricing ,when there isn't any ! Cons It takes a lot of time to configure your preferences ,dialer data and call times at the beginning . Smooth sailing after that in my experience . Review Source AM ALBERTO M. imprenditore Marketing and Advertising Used the software for: 6-12 months ### "recensione" October 21, 2020 2.0 Pros semplice da utilizzare, ha diverse varianti Cons crea problemi troppo spesso, poco fluido Review Source NK Nick K. IT Consultant Information Technology and Services Used the software for: 2+ years ### "A fantastic product" April 28, 2018 5.0 My clients love Vicidial. They used to have a proprietary dialer system, and this is a much better product. Pros It is easy to install and easy to use - all around great. Way easier than installing Asterisk from scratch. And it is super reliable. Very satisfied. Cons The only difficulty I've had is that it is a little hard to understand how to configure campaigns. But once you figure it out, it's no big deal. Review Source BT Brad T. IT Manager Hospitality Used the software for: 1-2 years ### "Silver Lame" September 19, 2018 5.0 Pros Ease of use. So easy to use and get started. Cons Nothing at all. No complaints easy to set up. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.