Who Uses This Software?

Small to mid-sized field service companies in the HVAC, plumbing, electrical, carpet cleaning, locksmith, IT and several other industries.


Average Ratings

64 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
    See pricing details
  • Pricing Details
    Unlimited Users. No Contracts!
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Service Fusion
  • www.servicefusion.com/
  • Founded 2013
  • United States

About Service Fusion

Easy. Powerful. Mobile. Create estimates & jobs and schedule them in under 60 seconds. Invoice & process credit cards. Track customer equipment history, run sales revenue and commission reports. Send text message and email reminders to customers. Integrated with QuickBooks Desktop & Online. No per-user fees, no contracts. Starting at $99 per month per company. Request a free demo today.


Service Fusion Features

  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Service Fusion Reviews Recently Reviewed!

Outstanding software for managing a small to medium sized business!

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software to do easy to setup and use. The data that you get out of it is fantastic. I also love the integration to Quickbooks which makes it even easier to manage the business.

Cons: One downside is that it still seems like the software is a little glitchy. Also, some of the reports are not as customizable as desired.

So far, so good

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We have only been using this product for 2 months, but so far we are very happy that we switched to it. It supports so much more billing and maintenance plans than our previous product.

Cons: So far we have not had any major issues. The on boarding process is much slower than we anticipated, as you do it all yourself (as opposed to paying huge fees to have the company do it for you).

Easy to use, however clock in location from tech is not always accurate or it's non existent

Nov 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use and has many helpful features. Great field app. Recent improvements were made regarding hours techs work.

Cons: When my techs clock in, the location i need to verify is not always accurate or sometimes doesn't show any location One more con, when a tech no longer works for us i cannot delete their profile.

A good scheduling program

Oct 19, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: custom Color coding available / you can drag unscheduled appointments to different days or employees easily /

Cons: Time frames that are offered are only on the hour or the half hour : you can't schedule for let's say 8:15 ; It doesn't sort your jobs by zip code or mileage, etc. only by time - which doesn't help when you have multiple job scheduled for the same time frame.

Best on the market for service providers!

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: As a moving company we experience many variables in the field on a daily basis. I have tried many CRM and field management software programs and nothing compares to Service Fusion. THIS SOFTWARE DOES EVERYTHING YOU CAN THINK OF AND MORE!.. Especially for the price. Support team is always available and they have many helpful videos online as well.

Cons: Complicated learning curve. I would also like to see the company calendar sync with google (not just individual employee calendars).

Fabulous and versatile product... EXCEPTIONAL CUSTOMER SERVICE!

Oct 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We are a full-service cleaning and restoration contractor in WA State, and have had a heck of a time finding software that works well in all divisions of our business. There are many cleaning software platforms and a few restoration-specific programs, but we've been looking for YEARS for software that will allow us to manage both, including re-construction.

Intuitive platform, versatility, list and workflow creation including the ability to customize and require that personnel gather specific information, GPS, payroll and credit card processing integration (allowed us to kill separate systems/charges for all 3 of those elsewhere!), good and simple reporting features and the sheer ability to book simply daily/one-off jobs, as well as full-blown project management!

Interpersonally, Max Paltsev (SF CEO) makes himself totally available and is extremely hands-on! SF is highly capable and is developed in-house (vs. farmed-out over seas), which is a big deal to us! I brought up an issue just yesterday regarding a specific functionality item that is pivotal to our business. My account rep took the issue right to Max and I received a reply today that their development team is creating a code-module as we speak and it will be re-coded by week's-end. SERIOUSLY!?... WHO DOES THAT? Incredible.

It doesn't get any better than this. My goal is to master this system's functionality and I find things every day that are better than I even imagined. We are now a lifetime client!

Cons: Very few. Calendar is a bit dated and needs a little help in relation to what SF calls DISPATCH capabilities... BUT this is a primary focus on their

Overall: Tremendous consolidation and money-saving via systems and especially efficiency and automation capabilities!

Pretty good experience

Sep 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Comments: I enjoyed using this software for the most part. Unfortunately I won't be testing the new version because I have shifted my focus in the Appliance industry.

Pros: Sms messaging. Paperless. Mobile. I found it was a great step in eliminating paper. As a manager it made it easier to keep track of what everyone was doing. The note taking, reminders and tasks options made life easy when they were issued properly. Customers were very impressed with the use. The company stands behind their product.

Cons: Mobile only worked with a good data connection (being fixed). Wasn't able to track commissions accurately between parts and labour. Could be very slow at times. Tech support and customer support are not quick to deal with difficult problems.

Huge Risk = Huge Reward and Major Gains in Productivity

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Being able to measure accurately the numbers of jobs completed, billed, invoiced, paid in full. The productivity levels of each team member makes it much easier to manage and strategically grow the business.

Cons: There are a few glitches here or there with roll outs and upgrades, but for the most part after the new intergrators are installed or new features are live, the functionality continues to improve and make the product very user friendly, fast and intuitive.

Overall: Using service fusion has allowed us to better manage our team and more thoughtfully grow our business.

Phenomenal Product

Sep 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: This product is easy to use for both the office and the field technicians. The fact that it auto sync with our accounting software makes it a must have in my book.

Cons: Sometimes there are issues with the syncing, but the technical support is amazing and always able to solve the problem. The only item that I wish Service Fusion included is the ability to email out annual invoices (for something like monitoring) automatically.

One of the better players in their field.

Aug 20, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to use, fairly reliable, and it handles purchase orders, multiple warehouses for inventory, ability to schedule multiple technicians to a job, sub customer. Tech support is easy to get to.

Cons: We have some customers that prefer to have invoices faxed to them, and we use myfax for our provider. It appeared that there was a way to integrate with that service, however, when we contacted tech support they informed that it may be available in the future. Not sure why they have a non-functioning feature. The inventory system is at best mediocre. Payments recorded in Quickbooks do not synch back to SF. Tech support, while helpful most of the time are stand-offish when a feature does not work as expected. Overall, they are far better than a few other vendors we have tried, but there are a lot of improvements to be made yet.

Vendor Response

by Service Fusion on August 20, 2017

Hi Mario, Thanks for taking the time to write this review and provide us with your candid feedback! Greatly appreciated. I just emailed you a solution for the eFax setup. My guess is that since it's not a common request the person you spoke with was not sure how to set it up. I apologize. Would love to hear more specifics about the inventory management piece not being up to par. I think we have quite a bit of functionality covered (e.g. multiple warehouses, serialization, reallocation, POs, inventory orders, etc.), but again, would definitely love to hear a more detailed feedback and figure out how to improve. Thanks again for the feedback and your continued support! -Max

There are a few functionality problems, but overall this product is fantastic for office life.

Aug 17, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software has multiple highlights, the organization of the jobs, the visual cleanliness, easy to navigate menus and just an all round good software for small/large/fortune 500 companies.

Cons: The parts where this software lacks is in the non-admin or front-end abilities. Front-end cant batch delete, or batch enter information. I wish there was like an excel import option to bring lists in. Also, one thing that bugs me is when I set the records count to anything other then the default 10 per page, it resets whenever the page has to reload. Its like there are no cookies for individual use, only the software as a whole. Any settings I had set change back as soon as the page has to reload. Id like to see some minor improvements on the utilities and advanced options for customization for the individual not just the software as a whole.

Vendor Response

by Service Fusion on August 21, 2017

Hi Brandon, Thanks for the review! The setting to set your default list sizes is in Company Preferences, so you can increase it up to 100 items per page if you'd like. But I do see your broader point though and will work with our dev team on a possible solution. Please feel free to send us any other feedback or ideas you may have. Virtually everything we produce is based on the feedback we receive from our customers. -Max

HELPFUL AND PROMPT

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: USER FRIENDLY. SYNCS WITH QUICK BOOKS WITH NO PROBLEM. RUNS SMOOTH DAILY. THIS PROGRAM HAS MADE IT VERY EASY FOR US TO KEEP TRACK OF SERVICE CALLS, INVOICING, AND CUSTOMER INFORMATION. THE SUB ACCOUNT/PARENT ACCOUNT FEATURES ARE ESPECIALLY HELPFUL IN KEEPING THINGS ORGANIZED.

Cons: ONLY CON WOULD BE THAT ESTIMATES DO NOT SYNC INTO QB. WOULD BE HELPFUL IN SOME INSTANCES BUT NOT A DEAL BREAKER!

Amazing! The Customer Support is the best I have ever received.

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, flexible and the ability to grown with our company and the customer support.
I would highly recommend this software!

Cons: Import of company history was not easy. I would highly recommend paying the money to have Service Fusion do it for you if you are importing a lot of company history.
I track everything by Job Type in QB (desk top) but Service Fusion only does Class. This has been a problem for us but trying to work around it as the Pros far our weigh the Cons.

Overall: Saves time scheduling and keeping track of customer reports and records.

The Customer Service is by far some of the best we have ever experienced!

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is very user friendly! It includes all of the aspects that Management would be looking for.

Cons: The inability for a technician to add multiple products to an invoice from the same category /subcategory without having to start over by default - back to the main menu.

Best Customer Management Software Ever!

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: -Easy to use
-The support team takes my suggestions/requests and usually always implements them into the software.
-Has a smartphone app that works in conjunction, so a technician can update jobs, invoice jobs and much more straight from the field.

Cons: -Sometimes it runs slow
-The technicians often have problems posting credit card transactions in the field.
-Wish there was a bit more customization, but I have been told it is coming in the next update.
-The team should be a bit better at communicating with clients about updates/downtime.

Service Fusion is an exceptional tool for dispatching, invoicing, and communication.

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best thing about Service Fusion are the options for customization. We have built this program to fit our every need and then some.

Cons: I really have nothing to add to this question. All of the features seem to be working great. The only problems we have had are from our own lack of knowledge about how the product works.

Great for small HVAC companies

May 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall our experience with Service Fusion has been great. It's a tool that will do well for any small service company. I would love to see Service Fusion step up their partnership with larger organizations like ACCA and do more with their on boarding process. We were left to figuring out how to apply the tool to our own processes and how to get the tool to do things we wanted it to do for us. Service Fusion was there for us when we have questions, but a better on boarding process with a consultant to help us set up would have saved Service Fusion teams from less questions down the road and helped us ensure we're using the tool/setting up our own methods properly in the first place. I would still recommend Service Fusion to any small business like ours.

Pros: It's allowed our small business to get more connected with customers and create a better customer database along with new payment portals not available to us before. We are still learning the tool but we've already saved time regarding payroll and getting critical data in the hands of our Technicians when they are out in the field. Connecting the field to the office support team has been critical in ensuring we're providing our best selves to the end customer. The Service Fusion team has been incredible! They are super supportive and answer any questions we have on any given day within minutes. They have helpful videos and go the extra mile to help in every aspect. Great Team!

Cons: While there are some incredible features that have helped us, there are some limitations and clunkiness that needs to be ironed out. The dispatching views are great but limited to size of screen - having to reduce the overall screen to see our entire team doesn't give us a view of the bigger picture. The phone app doesn't allow this larger picture of schedules when we're out of the office, however the dispatch does connect to Google Calendar to get it but still makes it so we're jumping through multiple clicks to get answers to customers on our availability when we're in the field. Reporting on schedules and tracking schedules is somewhat limited. There is no good way to handle tracking paid time off (which we offer to our employees) so we are left to creating our own work arounds to track this. We run into our teams forgetting to track their time and needing to update their time on the back end - there are ways to get it updated, but it's clunky - multiple clicks through multiple areas isn't always transparent on method. We have clients with multiple properties and while the tool supports this model, we would love for it to track the equipment to each property so we're not having to manually look this information up. For us being in HVAC, we need a way to track the size of the air filter for a few of our customers that own hundreds/thousands of properties. Being able to tie equipment to property would be huge.

Excellent Customer Service & Program

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has been the easiest program to use that we have ever tried for the heating and air business!!! Our service techs seem to love it also!!!

Cons: Not sure about any cons!!! We have not started using but the scheduling at this time, but are looking forward to start billing soon.

Overall: Scheduling so far

Excellent Software

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of use for both the office and the field is amazing. This is a robust system that will do a lot of things that others will not. It automatically syncs with QB online. Beware of other software companies out there that advertise that they sync with QB because they do not or it requires a lot of changes in QB which will mess everything up. Trust me I have tried a lot of different programs and Service Fusion is hands down the best. Tech support is fantastic as well.

Cons: No cons whatsoever. The integration was easy and the tech support has been first class. I was concerned with the QB set up in the system and it was so easy. The payment gateways were simple to set up as well. It feels as if this system was built by someone that has worked in the service industry before. Our techs absolutely love it!

Overall: Saves time and saves money. This software enables us to communicate with our customers on a level that no one else is able to do. This attention to detail concerning customer service/ communication has increased our close rate which has increased our bottom line.

Great software with even better support!

Apr 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Our garage door company was looking to digitize our work orders and streamline the invoicing process from our techs in the field back our our personnel in the office. Service Fusion definitely fits the bill - with tons of features and integration with Quickbooks. We do things differently than most businesses as well, so the level of customization Service Fusion has, has really help us make this a great fit. Some of the features we do not use at this time, but they have given us something to look at for the future in terms of running and tracking marketing campaigns, setting up customer portals, etc. Otherwise, we now run our day-to-day out of this platform and it makes tracking our jobs, billing them, and keeping up with our workers much, much easier, and nothing slips through the cracks. To be honest, the pricing seemed too good to be true compared to their competitors, as well as no additional fee for support - I went into this thinking Tech Support would be lacking - DEFINITELY NOT THE CASE. This is hands down the best support I have received on any purchase I have made. There is no limit to them helping you, and they are super friendly and accommodating. On top of it all, when we asked for things not in the software, they went above and beyond to work with developers to see if it was possible to iterate the software to help us further, and they have been just more than helpful in onboarding and helping us to understand everything about the software. Couldn't be happier!

Pros: Customization, easy of use, customer support.

Cons: I would like to be able to process payments through here without using one of your vendors.

Service Fusion is Awesome!

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are extremely happy with all aspects of Service Fusion. Ease of use was a major factor in our decision. We looked at other programs but this stood out to be the best. There are many parts to customize to your liking, you aren't stuck with one setup. The on-line training started us off and the Customer Service is very responsive to the smallest questions - I would give them 10 stars if I could. They will import your existing customer base and service/parts information from an Excel spreadsheet - free. It is a pleasure to do our job - start to finish - with this program.

This software is not ready for work.

Mar 30, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: It looks like a perfect fit for our business model. We liked the option that the technician on the field can capture pre and post work signatures.

Cons: The technician mobile app does not have any way to work offline. The app is full of bugs and not functunal at all on the field. The online system is very cluttered to work with.

Overall: First I would begin saying that this software looks great on the demo presentation. But after you start working with it, you dive into a huge pile of issues. We have used this software for several months and the only thing that I can say is "waste of money" besides the monthly payments we have invested hundreds of hours in importing our company's data into the software and setting up the work structure. All along it was a bumpy ride. We started noticing "issues" that were critical for any company's workflow, but when spoke to their tech support, all those "issues" became "features". The tech support people said to me that they are coming out with a new system that had been completely rebuilt from the ground up. When asked when will this system become available, nobody knew. The fact of the matter is that if the software was good, why would they need to redesign it entirely? They know that the system is problematic, but refuse to admit that in public. If you are ready to spend alot of money and time, this could be a great adventure, but if you are looking for a real working field service management software for your business, look elsewhere. Good luck.

Recommendations to other buyers: The software looks great on the demo. You will learn about all the issues when you start working with it. I advise you not to enter any of your company data (which will take a along time) until you have worked with a small pilot for at least a month and know that you are ready to deal with the issues. It took us over 3 month.

Vendor Response

by Service Fusion on March 30, 2017

Hi David: Thank You for your feedback. We are not without flaws and we definitely don't claim to accommodate every workflow, but we try very hard to make it work for everyone who decides to give us a shot. We wouldn't have over 1,000 paying customers with a "great demo" alone. I understand it's important to you, but offline support is a feature, not an issue. There were other things on your list that we simply didn't do. It wasn't a feature that was "broken". It just wasn't available. Our V2 features more than offline support. It has a built-in VoIP phone system, a CRM, email, progress invoicing & more. Everything our customers asked for. And it uses the latest tech available today, not two years ago. We rebuilt from the ground up because it has a completely different architecture. Phone manufacturers roll out new phones every year not because the last model was bad, but because the new model is better. I am sorry we couldn't be a great fit for you at this time. Max

Great software!

Mar 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are a small startup that is merging several smaller players into a cooperative type organization. e looked into 2 other "major" players in this space. We trialed all of them, but for the money this gave us the most for our money. Service Fusion was able to create custom portals that allow for the flexibility of each organization with the ability for our admin to do their individual jobs within the program. Any questions or concerns were addressed that day, if not within the hour. We are still playing with some of the detailed functionality that we weren't even pitched on. It's fantastic software that was tailored to our needs, that comes with more added value as you become acquainted with it! So glad we went with them.

Handles a lot but too many bugs

Feb 20, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: This is a complex program. I strongly recommend the training videos. Things do not seem to work as expected. This program is way too much for a one person shop. Be wary of glitches. Estimates and payments are sorted by day - all months and years are mixed together. Deposits get lost in Quickbooks online causing accounting issues that need to be tracked down and fixed. Estimates that are given to customers are not easy to track down - you need to look for them by global search. It is difficult to find estimates except through the estimate dashboard. I never got the parts part to work - it requires entering parts to the program, then to the supplier then... I could not use it. I don't have enough time in the day to do all the entering. Very slow on a network. Use a fast computer. If your internet goes down, you are stuck. You cannot get your data back. You are stuck with it.

Pros: Handles almost any part of a service shop you can ever require. Handles things I never thought of.

Cons: Very complex interface. Some important details are always off screen, like tax settings for customers. The remote app has glitches and may not work as expected - I am experiencing issues with parent customers. It is hard to follow the status relationship automatics when creating an estimate, then a job and then an invoice. Payments and deposits often get lost in Quickbooks even when Service Fusion says everything updated correctly.

Recommendations to other buyers: If you have less than 4 people using this program and don't pay an accountant on staff, you might wish to reconsider. You cannot backup your data and you cannot get your data back except in print and not Excel friendly. (You can make excel files of SOME stuff, but not related stuff like the customer of the job.

Field Service Software

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been a user and administrator of Service Fusion for the past year. I looked and tried various programs but I found none that could match Service Fusion. It is easy to master, has many valuable features from Scheduling, Fleet Management, to Financial Features. My help was able to learn it without much training. If I encounter an issue or have questions about how to do something their customer service is outstanding. I use this in the electrical industry and am not certain how I functioned without it. I have an MBA and a BA in Computer Science and know quite a lot about programs. In my opinion, there is not a software product that can rival Service Fusion.

Pros: Customer Service, scheduling, fleet management

Cons: The product list needs to be reorganized where new items can be added on the fly and a better job could be done in the grouping of items into a category.

Recommendations to other buyers: You can try the first 30 days for free. Take it for a drive and I seriously doubt you will shop elsewhere.

Fantastic Software and Great Customer Service

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Highly configurable, easy to use, intuitive user interface.

Cons: Would like to see more customizable reporting, but what is provided out of the box is sufficient

Overall: We used Service Fusion for 1 month in a "test" environment. We liked it very much, and decided to move forward. Now, we have been using it in production for 1 week, and it has greatly streamlined our processes. Our office staff loves the intuitive user interface, along with the automated notifications that can be configured when field staff is dispatched to our customers, and as the job progresses (dispatched, on site, invoiced, etc).

The work of our field staff has also been simplified by going "paperless". The mobile app they use has all the information they need at their fingertips. Customers can sign for their work and receive e-mails at job completion with invoices if desired.

On aspect of Service Fusion that we really appreciate is that it is highly configurable. As a small example, if you don't want notifications to go to your customers, you don't need to send them. If you only want certain ones, during certain statuses of the job, you can configure that. We appreciate how the developers have designed it in such a way to be flexible and not force a company to work a certain way. For example, the ability to add custom fields for various entities (customers, jobs, equipment, etc) shows that they understand each company may have specific needs for information tracking that are not included the software's built-in fields. Giving customers this flexibility makes the software highly configurable to our needs.

Finally, our experience with Service Fusion's Support staff has been phenomenal. We've had to call in several times during our transition from our previous software for various things. Each time, we were able to work with their knowledgeable support staff who've spent the necessary time with us on the phone to solve our problems. In addition, we sent in a request for a minor enhancement to a report that would have really helped us. To our surprise, they followed up very quickly and made the enhancement we requested. Typically, our experience with software vendors is that we don't see such quick turnaround to implement enhancements. But our experience with Service Fusion is that they are very proactive and listen to their customer needs.

Based on our experience so far, not only with Service Fusion's customer support, but also with finding their software highly functional and easy to use, we would not hesitate to recommend Service Fusion for service companies like ours.

Pretty Good Dispatch System

Feb 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: It needs some CRM features which are supposed to be out very soon, and it has some issues with recurring jobs, but the app is great for the maids in the field

Pros: The app and the price

Cons: CRM

Recommendations to other buyers: Ask about CRM availability

Top notch software

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use

Cons: No complaints

Overall: I am supervisot at Arctic Heating Cooling and Plumbing in Memphis and we recently switched over to the software and had we not we would have missed out on $15,000 in the first month that I believe the software contributed to converting as well as tracking my employees I am very satisfied with the customer service and a product.

Recommendations to other buyers: Don't waste time buy it and reap the rewards

Above and Beyond

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It takes into account real life experience of the users, providing features that make life easier. For example--consultations, estimates, communications, approvals, schedules, invoices, photos and documents are tied together seamlessly in a project pipeline. Don't forget about the mobile app for field use!

Cons: There are some functions that would be great to access from mobile that are only available on desktop size browsers, even with User Agents installed. Looking forward to the upcoming release that promises mobile responsive browser access.

Overall: We reviewed several different options when deciding on a software to manage our customer database, accounting tools, and dispatch. We found Service Fusion's staff to be extremely helpful and responsive during this process. Moreover, their product is superbly flexible and powerful.

The very best part about SF is customer service. We always know we will be well taken care of.

Recommendations to other buyers: Get it. It will make you happy.

Thrilled!

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: We recently migrated to Service Fusion and have been thrilled with the customer support and training available for this software!

Pros: I love the ability to pull up information, data, and reports with such ease.

Cons: The main con we deal with is the same anyone deals with when using a cloud-based program. Internet speed or internet problems, but that's an internet issue and beyond the control of this management tool. Also, I wish the dispatch grid view was

Recommendations to other buyers: There are probably two or three different management tools that offer the same features and capabilities. My advice is, ask about their customer service and support. That's what sold us on Service Fusion.

Great Product

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: I enjoy the simplicity of the product. It was easy to understand from the beginning without any tutorials, yet it holds so much great tools. A real all-in-one software without any complicated coding or coaching needed.

Pros: -East to launch and get started using right away

Cons: -Wish I was able to add more social media links

Recommendations to other buyers: This is a great product for start-up companies looking to keep their workflow and customer info organized. Real smooth operation.

Learning the

Nov 22, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: I am liking the layout but have much to learn in the way of maneuvering efficiently to all the screens. Patience.

Pros: Cost was really good for the quality of the solution.

Cons: Would like to delete the invoicing/payment portion and may learn how to do that with time.

Service Fusion

Nov 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: We use Service Fusion for all of our scheduling,dispatching,invoicing and reporting. The software has served us greatly and helps us to be more efficient in what we do.

Pros: Scheduling aspects are great

Recommendations to other buyers: If you are a service company this software is definitely a great addition.

Service Fusion

Nov 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Comments: We've tried a few different programs like Service Fusion, all of them have their pros and cons. Service Fusion seems to have more pros than cons, and easy enough to navigate that the techs and office employees all seem pretty happy with it.

Pros: Dispatch/scheduling feature, integration with QuickBooks Online, and time clock feature.

Cons: Occasional miss communication between desktop version and mobile app.

Recommendations to other buyers: Just like all programs like such, make sure everyone is on board to use it to it's full potential. The more you use all the features the easier your job will be.

Amazing find!

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: I found this software after a long research of over 6 months. This is a dream come true. it has all the feature that I was looking for.

Pros: Lot of features and very easy to use.

Cons: I would like the Service Fusion team to develop more features in the Employment section..... so you can better maintain your staff in the office, create Groups for permission settings so you don't have to select permissions every time you enter a new staff member.

Recommendations to other buyers: If you are looking for Field Service Software... You have to go with Service Fusion. They are the best so far.

Best One Out There

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, price point, automated text to customer updates, excellent quickbooks sync, invoicing, billing options, layout, customer service,

Cons: Lacks google products integration, Limited Sales Pipeline, CRM Functionality,

Overall: We have tried over 20 different CRM, and Field Service programs over the past year with various success. Service Fusion is by far the best product we have tried. We almost instantly fell in love with it. The admin staff boasts about how easy it is to use. The automated text message to clients indicating that you are on the way is brilliant. Our invoicing process is seamless now with the automated functions, and it syncs well with Quickbooks (a must for us). The product is outstanding, but so is the customer service.

A couple of areas that need improvement are:
- integration with google calendar
- options to push forms into clients file from other apps on android (maybe there is?)
- better CRM and Sales related functionality (I hear Q1 2017)
- easier set-up of zones for booking in specific areas
- in app distance measure for new client address from already scheduled jobs, or some sort of intuitive date selection (I know I'm asking a lot)

Overall, you won't find a better scheduling, and field service app out there. I have tried so many and have often been left very disappointed. The price point is really good, the product works really well creating a better experience for our Customers.

Recommendations to other buyers: Product and Service is by far the best out there for a service related company!

Service Fusion Review

Oct 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Comments: Software is easy to use with a user-friendly interface. Mobile app is nice as well.

Pros: User-friendly interface

One of the best service business products for small business

Oct 13, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: customer service and ease of use

Cons: The main pages have some wasted space

Overall: We use Service Fusion for our small maid service. The customer service is exceptional, quick and professional. They are always working to make the product fit their clients needs. There is always help readily available no matter the issue, even the very simple silly ones.

Skip the other companies

Sep 12, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: We have tried many dispatch software companies this year. Service fusion is by far the best and easiest to use. Customer support is excellent.

Cons: No dislikes, although I still have some training and research to do within the software to tailor to my needs

Recommendations to other buyers: Go with Service fusion first, you wont regret it. I went with others that had been in business longer and it truly was a waste of my time.

Good Product, Great People, Excellent for your Business!

Sep 06, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of scheduling customers. Product pics in the app help our employees find the products they are invoicing quicker. Tech support staff are outstanding and will find an answer if they don't already know it.

Cons: Wish this software had route optimization since that is what all service based businesses need

Overall: I have been using this product for close to a year now. Max and Aramis were extremely helpful with our conversion to using this product. The live tutorials, additional references, and tech support made learning the product quick and easy. The tech support with this company is second to none. In my experience they have continually worked to make their product better every chance they get. This is rare and is what prompted me to give them a review. My company is able to use this product for our construction/renovation projects, repair technicians, and the routes we have that are on routine maintenance. Templates, inventory management, and custom fields have made the difference from other software that we originally were considering. Hope to see route optimization in the future.

Recommendations to other buyers: The permissions that you can set for your employees are very helpful in giving your employees the power they need to do their jobs well.

Great service!

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: So far, so great! We just signed up because we wanted to expand our brand and gmail calendar wouldn't cut it anymore. We want our customers to be able to book online and we wanted to efficiently dispatch jobs to our installers. Service fusion has so far fulfilled most of our needs but we are looking forward to all the updates in their upcoming 2.0 system. We have looked around quite a bit for a system like this and I have to say it is definitely the best the industry has to offer. One thing that I have to note is they have EXCELLENT customer service. After playing around with the software for a week or so, we gathered all the questions, called in and had Max help us with every single one of our needs. He was patient, helpful and overall great service! I would recommend service fusion to any business owner!

Formatting of data

May 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been running the software for a while, and did a data merge from our old CRM. there was an issue with date not being formatted corrctly to display names on messages. Sent a request to make a change to the data. The data was reformatted to how it needed to be, and all was fixed the next day. Thank you to the Service Fusion Customer Service team.

Perfect fit for our electrical service company!

May 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Service Fusion has excellent customer service and a fantastic product! We searched for the past 6 months and tried at least 5 different well-know products for the service industry and were left with nothing but frustration and disappointment! Most companies out there make you commit long term for a product you're not certain will work. With Service Fusion we pay month to month so they have to earn our business. I'm always able to reach help right away without having to wait for days. We like how we can customize this product at every turn. Aramis has the attitude of going the extra mile and staying until the job is complete and all questions answered. Service Fusion continues to exceed our expectations. From my experience, I'm sure it's due to the fact that they are constantly working on making the product better and treating the customer as a priority.

Smooth and user friendly

Mar 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The support is fast, efficient and friendly. Service Fusion is one of the best systems for a service business. The tech's like the app and it makes it so easy to communicate with them in the field. I'm so glad we found Service Fusion, it has made my job so much easier and less stressful.

Great staff, very helpful with setup and follow through

Mar 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The staff at Service Fusion not only know the system well but ALL have a knowledge of the system so no matter whom I get on the phone or email I can get what I need answered. Further more very receptive to customers feedback and making changes to accommodate. This coming from a very niche related business, our staff and owners have been very happy with the move to Service Fusion as our field service management platform.

Unbelievable Service Support

Mar 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been searching and trying different software for 6-12 months and have not found any provider come close to the support offered by these guys. I was waiting 7-10 days with my last supplier no I get a response within the hour. Sometimes within 10 minutes. And im in Australia.
I have just started to use the product and so far everything is working out well. There are a few things I would change but minor and Im sure well work through them. The system is set up with our work flow in mind and it is great to talk to people who get our industry and the way we work. Most systems try to be everything to everyone and end up being mediocre at best. So far im loving it and the support is extremely good. Well done guys

Finally a single solution to 3 separate CRM problems

Feb 15, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Service infusion App is self-explanatory , could almost replace Quick Books online . It has lots of great functions, plus behind the scene engines ,a great platform to run your company from. Are few things are quirky, but not a deal breaker. Now into my 4th day on the app and it works and make my life paperless .

GREAT product with GREAT service.

Feb 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It actually WORKS! I have tried nearly a dozen field service management apps, and this one is the only one I have been happy with.

Cons: It would be nice if the software permitted one person on a team to complete and invoice a job without having to wait for every other team member to mark the job complete. A team captain should have this power.

Recommendations to other buyers: Do not sign up for services with minimum contract periods of more than one month. What looks good in a presentation often falls apart when put to real world use. Service Fusion DID NOT fall apart! Yay!

Best software for HVAC and plumbing business!

Jan 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: In business since 1985, we first began using computers in 1993. Over the years, we have used several software providers, some with initial costs of tens of thousands of dollars. Now, for about the same amount we were paying for support, we now have a mobile cloud based software that truly takes our business to a higher level. Thanks Service Fusion!

Has everything you want in a Field Management Software

Jan 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Service Fusion sets the bar on what a SaaS should be in the field management industry. Everything is easy to use and flows naturally. The thing I really like most about Service Fusion is their approach to constantly improve their software. Aramis, who works on the training/technical side of SF, has been awesome since day 1. It's nice being able to e-mail someone with a suggestion or needing some help and know they will get back to you almost immediately.

Overall, I highly recommend Service Fusion to any company that needs a software like this and I couldn't be happier with the service I've received since starting last July.

Most compreshensive CRM/Scheduling/Accounting/Dispatching Software I could find

Dec 12, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software rocks! It does virtually everything we require. There are some idiosyncrasies and glitches, but the Service Fusion team is quick to address the real problems and we feel they truly listen to input from their clients and put the non-critical stuff in the pipeline to be addressed.

My only complaint is the dispatching map could use some major changes, but they seem to have that in their sights.

Other than that everything woks well and truly handles our day to day needs. Highly recommend the Service Fusion team.

Great Home Services Business SaaS

Dec 09, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Service Fusion is exceptionally easy to use. The platform is really intuitive and easy to understand for everyone within my company from the front office personnel to my service and sales team in the field. Estimating, Scheduling, Dispatching, Invoicing and Email Communications with customers are easily tackled with Service Fusion. It's the details that count and once you get your hands on the system you find little features that make the sales to service process efficient and seamless.

The drawback on the system is in the reporting. Both reporting sales figures as well as customer information for marketing is difficult or non-existent. These are major drawbacks fro the system if using it to run your business. The only hope is the excellent development team that is constantly updating the system. Customer Service, Implementation and Technical Support have been spot on, consistent and readily available. I've been assured these issues will be addressed in the near future.

We have yet to unleash the full potential of Service Fusion but it's been a great decision to switch so far.

Vendor Response

by Service Fusion on January 12, 2016

Hi Jon, Thanks for your feedback and continued support! You probably already know this, but we added the customer list/marketing report, made a few enhancements to the sales/estimate reports and are about to roll out additional reporting options. Thanks again! Service Fusion Team

Allows us to integrate all of our systems digitally and saves us a lot of admin hours!

Dec 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Service Fusion has been very simple to use. What I like most is that if we have a certain way we'd like it to run, they will work with the software writers to make those changes. Also, Aramis with the training team is outstanding. We asked him to correct an entry for us that we made a mistake on and he actually took a 1-minute video of his computer screen showing us how to do that, so we can just email the video to our team.

We are very pleased with the software features and the service.

Oct 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: www.HomeProzz.com is a small startup company and Service Fusion has been a great partner for us. They have been great to work with and we feel confident that as we grow, they will be there right along side us. The feature list is great and the customer support is fantastic.

So far so good!!

Jul 27, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Ive been using the software for two months now. It has helped me keep track of the daily activities in my business and best of all, the customer service is great! As with any software, there's a learning curve. And it was been is so much less difficult with a great customer service team! Thanks again Service Fusion!!

Amazing Scheduling Program

Jul 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I spent forever looking for a good scheduling software. I worked with quite a few of them as well, and there was always something missing. If it had a good calendar, it had terrible customer service, if it had good customer service there was no accounting! It was getting ridiculous.

With Service Fusion I found a great mix of everything I needed. It is easy to use, and any issues I run into are quickly solved with their awesome customer service. Their customer service is definitely top notch! Max and Aramis always took care of any problems I had, even during their off hours, which I really appreciate.

Definitely recommend!

Far and away the best software we found

May 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: All I can say is "wow!" It was not a close competition when we test-drove alternative field service software. Very fast, while most others were slow. Simple, intuitive, quickly-learned, reasonably priced, while the others were complex, cluttered with features that didn't apply to our business, expensive, and were graphically-impaired. All software we tried that was in some ways similar seemed under-developed, and not-ready-for-market. State-of-the-art when it comes to best practices on features. Productivity-improvers that you would have never thought of, like email message creation with templates and field fill-ins just one click away, so you can both call and email the customer at the same time to increase response. ALL our employees, both office and technicians love this software. And I've never worked with a software company so willing to listen to features I wanted, then implement them in a matter of short weeks. You're missing a bet if you don't give Service Fusion a look.

Awesome Product, Easy to Use, Tons of Features

Apr 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Service Fusion has been an amazing tool for our company ever since we started using their product last year. Their team made the transition very smooth from our previous server based desktop client. Their on-going and hands-on training is unmatched in the industry and has been instrumental to our company success in going paperless and mobilizing our field technicians. We are more than satisfied with Service Fusion and look forward to using them for a very long time!

Best Overall

Apr 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have tried numerous different softwares and finally stumbled upon Service Fusion. Got in contact with Max and was very pleased with his response time and customer service. We went back and forth for some time and even added a feature that I desperately needed for my line of work. Everything went very smoothly from start to finish and I couldn't be any happier. His assistant Aramis was prompt to take my calls and questions when Max was with another customer. I have good faith in this company moving forward. They are constantly updating and fixing things and are very open to new feature suggestions unlike some other software companies I used in the past. I am extremely more organized and efficient now apposed to my prior business practices. If you're in the field service business this is definitely a no brainer choice!

Awesome customer support!

Mar 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Service Fusion is very easy to use. Not overly complicated like some other programs can be. The customer support is very very good. You can call or email and they answer very quickly. We asked for a feature request and it was added in a very short time. They are also very knowledgeable on their product. I highly recommend this purchase.

Great review

Mar 11, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The guys at Service Fusion take care of their customers PLAIN AND SIMPLE, great to work with and adjust things quickly to get my business running the best it can run with a great program. Thanks Max and Aramis

It has been very good. It was a very small learning curve and simple

Jan 22, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Good support and fast response. The software is easy to work with. When I needed an program change, it was done very fast. It has easy search routines, and invoicing is very simple when used with QuickBooks online.

Cons: Maybe there are some things that can be improved on, but isn't there always something like that?

Recommendations to other buyers: Check on service and the speed of the server. Compare the features you get with Service Fusion versus other companies.

So Far, So Good!

Dec 04, 2014
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Max's assistance has been outstanding. I am using Service Fusion routinely for every estimate, job and invoice. Its quick to figure out, although we've stumbled onto a few minor things with this cloud based software which could improve our abilities with the program. Max always responds promptly and works with us to resolve any issues.

Great company to work with!

Nov 25, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have evaluated several dispatching systems.
Service Fusion has the BEST customer service by far!
They have been extremely helpful with my request and helping me get my system up and running.
When dealing with a software vendor support is one of the main things I look for. I have tried other systems the past year and even signed up for 3 separate systems but had to cancel.
With the no per user fee, and the best service in the industry I would very highly recommend using their system if you have a field service business like mine!