Who Uses This Software?

CharityWeb serves medium and small non-profits who need more than just a single donation page -- they want access to a robust, branded online fundraising platform for an affordable price.


Average Ratings

8 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month
  • Pricing Details
    No setup fees. $20 per month plus transaction fees.
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • CharityWeb
  • www.charityweb.net/
  • Founded 1996
  • United States

About CharityWeb

Robust online fundraising platform for non-profits. We provide donation, registration, personal fundraising and large walk / run event tools for nonprofits of all sizes. We believe all nonprofits should be able to afford access to top quality fundraising tools with no setup fees and no yearly subscriptions. Integrated with Stripe, our service is $20 per month or free for all volunteer run organizations. Per transaction fees apply.


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CharityWeb Features

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management
  • ACH Check Transactions
  • Bitcoin Compatible
  • Debit Card Support
  • Gift Card Management
  • Mobile Payments
  • Online Payments
  • POS Transactions
  • Receipt Printing
  • Recurring Billing
  • Signature Capture

CharityWeb Reviews Recently Reviewed!


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Affordable Price with Exceptional Customer Support

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. It is affordable

2. I was able to effortlessly link the software to my existing Stripe account. It is so easy that I originally thought it did it incorrectly because nothing is meant to be that easy.

3. The customer service and support is the best money can buy. I always received a response within 1 hour. They were courteous and supportive as I learned the software.

Cons: 1. I would have liked if I was able to personally customize my webpages a bit more. Specifically the background color and my main goal. I could email them and ask for something to be done and it would be done within one hour, but it would have been nice to do it myself.

2. I experienced a couple of technically glitches with the software itself, but I was able to email customer support and it would be resolved within a matter of minutes.

Overall: First and foremost, CharityWeb has one of the best customer service support you can buy. The welcome demo with technical support set me up for success; I was able to quickly learn how to navigate the system. I used CharityWeb for my organization's, Jewish Family Services, first peer to peer fundraising campaign - in this case for Giving Tuesday. I had originally set up a team (also known as event) peer-to-peer platform but as it came closer to Giving Tuesday, my organization decided to set up individual accounts. CharityWeb was able to make adjustments and saved me a lot of extra work. This is one example of how amazing their customer service was during my GT campaign. There are plenty of crowdfunding sites, but I doubt any of them has the customer support of Charity Web. I would use again and again.

Moving to an online payment/donation system has changed the way we do business. Best decision yet!

Jun 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We love the fact that we can personalize and customize registration pages and thank you letters for each individual campaign and event. This feature enables us to maintain the "personal touch" without putting in the hours required to produce receipts and acknowledgement notes. Our growth in online donations and registrations has been spectacular!!

Cons: It would be great if the software could be more "hands on" with option choices for gathering information.

Overall: Having this automation has provided us with a gift of time - priceless!!

Great Software/website

Feb 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It can be tailored in many ways to our specific needs.

Overall: We have been using Charity Web for years and it works out great for our Walks which attract about 3,000 walkers every year. They are very receptive to our ideas to enhance the program, and are so easy to work with on fixing any issues that may arise. Plus, the price is more than competitive.

The only affordable product we could find to accept online donations for multiple funds.

Jun 09, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This software allows us to accept online donations for multiple funds in our small Community Foundation. So odd that this basic feature was so hard to find supported!

Cons: This software is not intuitive to develop pages in nor is it robust in design features. It "gets the job done" but without HTML or CSS knowledge it is hard to use.

Overall: Ability to direct online donations to different funds.

Elementary school Walkathon

Dec 03, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to set up, easy for customers to use, easy for me to look at data

Cons: I didn't like hand entering in all 470 students information, but the file download is coming soon and I can't wait to see how much easier it will be.

Overall: Charity Web offered phenomenal customer support - any time I had a question they were able to answer it right away. Charity Web also increased our revenue by $10,000 over previous years!

CharityWeb is an excellent fundraising software program!

Feb 15, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy fundraising software for non-profits and small sized events. CharityWeb is affordable with the price at 20 dollars a month or free for quick smaller events. This online program is a great way to raise money online!

Overall: It's a great program and easy to set up. Donations are quick and the process for any donor is super easy. The donation pages have an easy setup too! I was able to navigate quickly through and set up the page fast!

Great Solution

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CharityWeb was a great tool to help us increase our on-line donations. It opened up a whole new source of donations for us.

Cons: Just started using the software and we are very please so far. Have not come across anything we would like added yet.

Overall: Just a great addition to our existing fundraising efforts!

easy to use and intuitive, came across a minor bug that was acknowledged & resolved immediately. WOW

Jan 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Simple function, easy use, items listed were intuitive and easy to use. Help Line Developer was able to provide custom solution for additional requirement

Overall: UI would benefit from cosmetic updates in the title as well as some of the drop down selections including the log on