# UserVoice Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about UserVoice Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more.

Source: https://www.capterra.com/p/135908/&lt

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# 

 UserVoice Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

UserVoice

## What is UserVoice?

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Don't waste time cobbling together point solutions when you can get a single platform that gives you all the tools to listen, analyze and close the loop with customer bases and internal teams of any size.

## What is UserVoice used for?

[Idea Management](https://www.capterra.com/idea-management-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)

Overall rating

Based on 70 user reviews

Reviews sentiment

Positive

84%

Neutral

11%

Negative

4%

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for UserVoice?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.uservoice.com&name=UserVoice)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### UserVoice

4.3 (70)

VS.

[4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting Price

Contact vendor

Starting Price

$9

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.2 (55)

Ease Of Use

4.5 (5,671)

Value For Money

3.8 (25)

Value For Money

4.3 (4,311)

Customer Service

4.1 (40)

Customer Service

4.4 (4,113)

## UserVoice alternatives

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Ideation

3.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

The creation, development, and sharing of potentially innovative new ideas

Knowledge Base Management

3.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Activity/News Feed

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Continuous profile-based stream of news and activity

API

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Application programming interface that allows for integration with other systems/databases

Collaboration Tools

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Provides a channel for team members to share media files, communicate, and work together

Customizable Fields

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Customize data fields to support various needs and use cases

UserVoice 39 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Continuous profile-based stream of news and activity

Application programming interface that allows for integration with other systems/databases

Provides a channel for team members to share media files, communicate, and work together

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Graphical representation of data

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Manage, store and organize emails within the system or via third-party apps

Tracks metrics that provide insight into how a user interacts with any interface or product

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies

Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects

Facilitates users voting on ideas that are presented so the most favorable ones can be highlighted and further pursued

The creation, development, and sharing of potentially innovative new ideas

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Diagram used to organize information in a hierarchical way to show relationships

Access software remotely via mobile devices

Collect information from multiple sources

Identify, track, and respond to negative feedback

Enable custom polls/voting to facilitate decision-making or increase engagement

Arrange tasks based on the level of priority or urgency

Capture, organize and track product-specific data and information in a centralized location

Identifying desired outcomes and important milestones and creating a plan on how to achieve them

Plan and coordinate all the resources, costs and time needed to execute assignments

Analyze and gain insights into data in real-time

Enables creation, management, and tracking of product requirements & features during product production/development

Online portal through which end users can access the system, manage tasks, or obtain information

Track the status over time for a request, process, asset, or transaction

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Interact with data visualization elements, such as charts and graphs, to drill down into data

An extended application or connector that enables users to perform additional services with their current set of tools

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

3.8 (48)

3.8

Based on 48 reviews

## Pricing

Value for money

3.8 (25)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

3.8 (25)

3.8

Based on 25 reviews

## Integrations

[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Microsoft Visual Studio](https://www.capterra.com/p/80230/microsoft-visual-studio/)[

Stitch Labs](https://www.capterra.com/p/139349/Stitch-Labs/)[

Fivetran](https://www.capterra.com/p/170147/Fivetran/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.1 (40)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (40)

4.1

Based on 40 reviews

## User reviews

Overall rating

4.3

Based on 70 reviews

Filter by rating

5(32)

4(25)

3(9)

2(2)

1(2)

Mentioned topic

Sorted by most recent

SS

Sam S.

UX Designer

Telecommunications

### "Good but Bloated"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

December 21, 2023

Overall, the experience has been positive, but we do question the value we get out of the idea management board for what we pay.

Pros

The knowledge board and upvoting features are easy to use. It is easy to manage the ideas, respond to users, and send messages. It is easy for others in the company to contribute ideas from users.

Cons

There are a lot of features we don't use which sometimes makes the cost a little high for what we are using it for.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Responsabile Spedizioni

Import and Export

### "Tutto sommato fa quel che deve fare."

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

August 17, 2023

Pros

Secondo me riesce a coinvolgere i clienti quindi rende più partecipi tutti, che non è male, per ricevere giudizi o consigli, per migliorare elementi critici e rispondere al meglio alle esigenze. Fermo restando che poi, le decisioni vengono comunque prese dall'azienda e questa funzione non è quindi garanzia di ricevere quel che si vuole (ovviamente)

Cons

Con la gestione delle richieste multiple ci si spende più tempo e forse è difficile starci dietro, diventa più complicato.Per il resto non abbiamo riscontrato altri punti critici.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Phil S.

VP

Computer Software

### "Great product for keeping track of software wishlist"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 12, 2022

We've used it for 8 years and loved the features it provides for our small team.

Pros

Easy to set up.Low cost to start.Issue tracking is great.Great way to keep a knowledgebase

Cons

We've used Uservoice for 8 years and haven't found much we don't like about it. The only thing I can think of is sometimes customer emails get blocked for no reason so we don't get their support ticket. Uservoice is great to work with when getting these resolved.

Alternatives considered

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reasons for choosing UserVoice

Met the founders at an event.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

CEO

Information Technology and Services

### "Feedback manager"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

May 5, 2022

We currently use the Knowledge Base, the Idea Dashboard, and the Support tickets system.

Pros

Tracking using feedback, and voting on ideas was the entry point and was quite innovative when we started using the system several years ago. The widget to get feedback integrated into your web application is great and the user can self serve from Knowledge base articles, other users' ideas, or ask our support team.

Cons

The product backend is quite outdated in UX and over the years it becomes more complex (at least for the size of my company). I suppose this is due to a switch on the types of customers Uservoice targets now (Microsoft-like). The knowledge base is not multilanguage, so you have to create multiple versions of the articles, one in each language, and group them using Categories.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KT

Kieran T.

Director, Customer Success

Education Management

### "Drives efficiency"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

December 17, 2021

Pros

A simpler platform to other support desks, but allows you to focus on the primary need at hand: solving tickets. Myself and my team have never been more efficient Love the Kudos

Cons

Has limitations in dashboards and tracking staff

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TD

Tasha D.

Product Manager

Computer Software

### "Great product, miss their help desk software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 4, 2021

I wish they still offered their help desk software.

Pros

I used uservoice for their help desk software. At the time, they didn't have any in-app heads up messages so I got pressure from our \[SENSITIVE CONTENT\] to consolidate our systems and use intercom for help desk and in-app messages. It didn't take long to realize the mistake that was made. Uservoice was far superior than intercom for help desk interactions and help articles. Their ability to track how many tickets never made it to our inbox because they were solved by serving up a help doc was really useful.

Cons

At the time, they didn't off any heads up or bulk messaging to all users. We couldn't send out bulk communications when we were having an outage or we were releasing new features.

Switched from

[Intercom](https://www.capterra.com/p/134347/Intercom/)

Intercom wasn't HIPAA compliant at the time of the move.

Alternatives considered

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reasons for choosing UserVoice

Better functionality. Great support team.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

wendy j.

Interior Design

Design

### "Accumulate, Analyze, activate"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 8, 2019

I appreciate that they cover so much, but I think they make it harder than it should be. Although, I have a small business. A large business would probably use this more.

Pros

I like that this software has a feedback forum. Customers can vote and they have a keyword search which is really nice for the clients customers. The client can even block some and have some subscribe to future status updates and you can tie all the revenues and analyze opportunities lost and lost revenue.

Cons

It does seem really busy on the site. Less is more sometimes

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Anand A.

VP

Computer Software

### "not recommended"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

October 2, 2019

Pros

Still not gotten a good walk through of the product from the Customer success, i hate these lengthy email coms and want a slack channel to get going fast.

Cons

its not so intuitive and no good examples listed and process is not very clear

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 4, 2019

Hi Anand, Thanks for taking some time to share your review of our product here. We care a lot about making sure our users get the most out of our product, and I'm truly sorry to hear that you are finding it is taking longer than expected for you to get fully up and running with UserVoice. I've reached out to our Customer Success Lead about this, and they will be following up with you shortly. We've done our best to design our onboarding process to be as impactful as possible for our customers, but we're always open to improving things. We'd would love any specific ideas you have for improving this experience if you'd be willing to share them with us. -- Heather McCloskey

Jean-Philippe B.

User researcher

Information Technology and Services

### "Great feedback/suggestion/feature request forums!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 28, 2019

With UserVoice we easily gather feedback from our user, use the threads to make discussions happen and also communicate with our users when new feature are up and ready.

Pros

The forum moderation options are crucial for feature request/suggestion forums and with UserVoice, they are all there and simple to use. Also we use the widget to gather user feedback directly in our tools.

Cons

You need to know how to code CSS and HTML if you want to customize the forums.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LK

Lauren K.

Wholesale Manager

Health, Wellness and Fitness

### "Good for what it is..."

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

3/10

May 7, 2019

We have been using UV for 3 years and it has been working for us for the most part. We recently wanted to add another brand and they were unable to support that so we had to look into migrating to another provider.

Pros

The platform is a little outdated but it is easy to use.

Cons

They do not offer muliple brands and do not have an app

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/135908/UserVoice/reviews/)

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