UserVoice

UserVoice


4 / 5
5 reviews

Who Uses This Software?

Product managers, product executives, and customer advocates at SaaS & Software companies.


Average Ratings

5 Reviews

  • 4 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • UserVoice
  • www.uservoice.com
  • Founded 2008
  • United States

About UserVoice

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Don't waste time cobbling together point solutions when you can get a single platform that gives you all the tools to listen, analyze and close the loop with customer bases and internal teams of any size.


UserVoice Features

  • Collaboration
  • Content Import / Export
  • Diagramming
  • Drag & Drop
  • Feature Management
  • Milestone Tracking
  • Prioritization
  • Requirements Management
  • Workflow Management
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Activity Dashboard
  • Brainstorming
  • Collaboration
  • Creator Tracking
  • Idea Ranking
  • Project Tracking
  • Status Tracking
  • Collaboration
  • Discussion Threads
  • Engagement Monitoring
  • Evaluation Workflow
  • Feedback Management
  • Gamification
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Polls / Voting
  • Trend Tracking
  • Change Management
  • Compliance Management
  • Cost Tracking
  • Design Management
  • Document Management
  • Product Data Management
  • Project Management
  • Requirements Management
  • Supplier Management
  • Collaboration
  • Feedback Collection
  • Idea Management
  • Milestone Tracking
  • Prioritization
  • Product Roadmapping
  • Release Management
  • Requirements Management
  • Resource Management
  • Workflow Management

UserVoice Reviews Recently Reviewed!


Capterra loader

Great product tool to aid in customer discovery and research

Apr 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Uservoice has a great api that makes it easy to add custom components to your app or web pages and makes it easy for users to provide feedback.

Cons: The newest version is not as easy to navigate as the old one, but did add some great new features to the list.

Overall: Great product tool to aid in customer discovery and research.

Good product suggestion platform

Nov 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that this product allows you to quickly and easily collect feedback from your users on things they would like to see changed. The voting system is really cool as it allows other users to vote on good ideas in an easily quantifiable way.

Cons: I wish it was a bit easier to have similar ideas merged together. Its a painstaking manual process to individually merge similar ideas.

Overall: It allows us to get feedback on our product from users.

Great for collecting feedback

Apr 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: We use this solely to collect feedback from our clients regarding what features they are interested in. To that end, it performs perfectly.

Cons: I can't really think of any cons, since we have a fairly limited use of the platform. Up till now, it has done it's job.

UserVoice Review

Nov 30, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: I love the fact it was easy to use, where you can set your thoughts for companies to understand the needs and retain clients.

Cons: However, it only allowed me to use the site in English.

uservoice honest review

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: super easy platform to find submit new ideas, find similar ones, and vote on changes within the org! ive seen changes in the org stem from this platform in a positive way!

Cons: not much to complain about. works well, simple enough, and easy to manage ideas and vote on changes within the org!