# Page 2 | UserVoice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is UserVoice the right Knowledge Management solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135908/UserVoice/reviews --- UserVoice 4.3 (70) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of UserVoice ## Showing most helpful reviews Showing 26-50 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KT Kieran T. Director, Customer Success Education Management Used the software for: 2+ years ### "Drives efficiency" December 17, 2021 4.0 Pros A simpler platform to other support desks, but allows you to focus on the primary need at hand: solving tickets. Myself and my team have never been more efficient Love the Kudos Cons Has limitations in dashboards and tracking staff Review Source ET Ekaterina T. Senior Product Owner Computer Software Used the software for: 2+ years ### "It's time to leverage your product management" March 8, 2019 4.0 We use UserVoice for constant communication with customers and collecting their requests and votes. It works really great for planning roadmap, not only by gut feelings but real numbers also. The really smart and powerful tool of analysing and visualizing insights. Pros UserVoice is not only a great tool to manage clients request and communicate with them. It also helps the product management team to communicate with others in a company. It helps to analyse and visualize this communication. I like the constant updates, a great knowledge base. The most amazing part for me that guys are using their own tool for their product management. Cons Sometimes it's hard to navigate in so many coloured numbers on the screen. Review Source SS Sam S. UX Designer Telecommunications Used the software for: 2+ years ### "Good but Bloated" December 21, 2023 5.0 Overall, the experience has been positive, but we do question the value we get out of the idea management board for what we pay. Pros The knowledge board and upvoting features are easy to use. It is easy to manage the ideas, respond to users, and send messages. It is easy for others in the company to contribute ideas from users. Cons There are a lot of features we don't use which sometimes makes the cost a little high for what we are using it for. Review Source Vincent T. CEO / Founder Used the software for: ### "UserVoice helps us provide better support to our users and build a product that they love" May 1, 2014 5.0 UserVoice is a great fit for us. Our tool lives around the web on many websites and devices, so we really needed an in-app solution - and that's exactly what we got with UserVoice. It's extremely easy to use and very efficient for our support team to provide amazing support to our users. From inserting help articles directly into email responses, to keeping track of individual user interactions, UserVoice helps us operate more efficiently. UserVoice is very well designed and built. Over our 2 years with them, have never had any issue with the product. They also are continuously improving their analytics and admin dashboards that empower us to become more data driven as they develop. There customer support is superb. They always answer questions that we have very quickly and provide complete and thorough answers. You will never feel like you are talking to a robot because their support team is very friendly, personable and professional. The analytics and reports on our feature requests, all components of our support streams, and users. It makes it extremely quick to query the reports and find the exact insights that we need to help us make Product and Business decisions. Review Source VR Verified Reviewer Director of Product Management Education Management Used the software for: 6-12 months ### "Game Changer" March 7, 2019 5.0 This is something we have been looking for since our company established our Product Management department. The ability to reach subscribers in mass with basically one click is a game changer for us. Pros The feedback loop - that is huge for our company - making sure the information gets back to the correct people. The implementation process was well laid out and the UserVoice team is great to work with! The analytics available is crucial in setting our Road Map. Cons We have some 'company' specific features that our end users were accustomed to with our old format so from that perspective it would aid in the transition to UserVoice. With that said, our hope is eventually those features will be a thing of the past! Review Source VR Verified Reviewer Training Manager Computer Software Used the software for: 1-2 years ### "Good product suggestion platform" November 14, 2017 4.0 It allows us to get feedback on our product from users. Pros I like that this product allows you to quickly and easily collect feedback from your users on things they would like to see changed. The voting system is really cool as it allows other users to vote on good ideas in an easily quantifiable way. Cons I wish it was a bit easier to have similar ideas merged together. Its a painstaking manual process to individually merge similar ideas. Review Source LK Lauren K. Wholesale Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Good for what it is..." May 7, 2019 4.0 We have been using UV for 3 years and it has been working for us for the most part. We recently wanted to add another brand and they were unable to support that so we had to look into migrating to another provider. Pros The platform is a little outdated but it is easy to use. Cons They do not offer muliple brands and do not have an app Review Source RJ Robert J. Product Manager Medical Devices Used the software for: Less than 6 months ### "UserVoice Product Review - Sound" March 7, 2019 5.0 Improved communication within departments has been the biggest problem solved with UserVoice. There is significantly less confusion about what features are being worked on, and when they will be available to our end users. Pros This software platform has taken our Product Development efforts to another level. Our team now has a better idea of what our end users (and internal staff) would like to see as new features, and are now able to communicate directly with our contributors using a single platform. We are the first in our industry to have this functionality and we are excited for what it will bring to future products! Cons The initial push to get going wasn't as easy as we thought, but we have found that marketing efforts and social media have helped really get things going. We still need to get our Dynamics 365 integration going, which should only make things better Review Source Evan H. Used the software for: ### "UserVoice does everything it needs to, with a fantastic user experience on top" July 4, 2014 5.0 Full disclosure: I used to work at UserVoice. But I had no obligation to use it at my next job, and I had to take it through the same assessment and pitch to my executive team as any other tool. We chose UserVoice, hands down. Why? UserVoice doesn't just fit the feature requirements of a customer service tool - it's obsessively focused on the customer experience, trying and succeeding at making the customer service experience BOTH efficient and easy for everyone involved. Add on top of that an incredibly innovative feedback system that truly helps you prioritize what customers want what? You've got a seriously badass (and affordable) resource for keeping your customers happy. I'm very proud of my time at UserVoice and will continue loyally using their tools for many years. Review Source MW Morgan W. Customer Support Computer Software Used the software for: 2+ years ### "Great Help Desk Software with a few Quirks" August 21, 2018 4.0 Pros Easy to use and the interface is somewhat intuitive. Works great for startups and smaller companies as this is the size of the company I am in. Support seems responsive and quick at fixing any problems. Cons Sometimes a clunky interface with glitches which are not fixed quickly. Could work on their mobile UX for better ease of use. Review Source AF Adam F. Director of Marketing Computer Software Used the software for: 2+ years ### "UserVoice keeps feature requests prioritized and organized!" December 28, 2015 4.5 Pros UserVoice does a great job at tracking feature requests and allowing customers to "up-vote" existing requests. Listening to ever customer becomes a slippery slope and can distract your team from the product roadmap and ultimate vision. By allowing customers to see if their requests already exist and "up-vote," your team can clearly see features that will benefit the masses - these are the request to seriously consider. UserVoice helps automate and streamline this process. Cons When I think of UserVoice, nothing negative comes to mind. It just works how it is intended to work :) Review Source Jarle A. Project Manager Computer Software Used the software for: 2+ years ### "null" December 2, 2016 3.0 Review Source LR Luis R. Founder Used the software for: 2+ years ### "Simple way to have support tickets in your web app" August 10, 2017 3.0 Pros Super easy to integrate support ticket system in any web app. Also, the screenshot feature has been proved super-useful for our users when communicating a problem, and the feature-suggestion part is also a win. Cons Email integration can be a bit confusing: it's not 100% clear if email is sent to the ticket author when replying an email ticket. Review Source Dejana B. Product Manager Used the software for: ### "Every Product Manager's must-have!" April 14, 2014 5.0 I've been working as a Product Manager on various SaaS platforms, and over the past 3 years UserVoice has played an essential role in guiding my product decisions. The array of tools they offer really makes it easy to collect user feedback in a less intrusive way. Most importantly, end-users love the feedback UI, too, and seem to keep continue engaging without me having to solicit feedback over and over again. I've tried other solutions out there - Zendesk, GetSatisfaction, IdeaScale... Nothing worked as well as UserVoice. Review Source SU Samantha U. Sales Development Representative Information Technology and Services Used the software for: 6-12 months ### "Great product for growing companies!" March 5, 2019 5.0 As a customer advocate, this is the best way for me to capture feedback and suggestions. Customers feel comfortable knowing we've dedicated an entire portion of our website to their feedback. Pros UserVoice is a great platform for capturing customer feedback and suggestions. We're able to qualify and quantify customer responses, making it easier for us to determine priorities for product development. It easily integrates into our daily software like JIRA/Confluence and Slack. Cons It would be nice to be able to customize the front-end that users see, as the current set up does not match the rest of our website exactly. Review Source Jessica Y. Used the software for: 1-2 years ### "null" March 16, 2016 2.0 Review Source CC Ching-Mei C. CoFounder, Head of Product Computer Software Used the software for: 2+ years ### "Using Uservoice as our app's main ticketing service since 2011." December 3, 2015 3.5 Pros Canned responses that can easily be turned into public FAQ responses and Instant Answers. Cons It's a bit slow (loading time) when clicking on links within the dashboard. No mobile app for ticket agents. When you cc someone on a ticket, the cc-ed recipient cannot see the customer's email address. Quite hard to navigate through the interface. Can only upload profile picture through Gravatar :( Review Source Dallas J. Product Manager Internet Used the software for: I used a free trial ### "null" July 7, 2017 1.0 Review Source Rueben S. Partner Manager Information Technology and Services Used the software for: 6-12 months ### "null" September 17, 2015 3.0 Review Source JR Jose R. President Management Consulting Used the software for: Less than 6 months ### "Simple and painless way to collect isight and feeback for your business" September 21, 2018 5.0 Pros Gather feedback from customers and all the organization, get it in a way that defines priorities and allows you to extract real actionable data. Very good tool. Cons Don't have any con for the product. It's a matter of committing to the tool, though. Once you start getting the feedback you need it'll be critical that you take action over it. Review Source VR Verified Reviewer Tech Support - Customer Service Internet Used the software for: 6-12 months ### "uservoice honest review" January 15, 2019 5.0 Pros super easy platform to find submit new ideas, find similar ones, and vote on changes within the org! ive seen changes in the org stem from this platform in a positive way! Cons not much to complain about. works well, simple enough, and easy to manage ideas and vote on changes within the org! Review Source Immad A. Information Technology and Services Used the software for: ### "Uservoice is well built, reliable and reasonably priced" April 14, 2014 5.0 Easy to use Pros Easy to use Reliable Fully featured Good price Cons None that I have found Review Source KL Kevin L. Software Engineer Information Technology and Services Used the software for: 2+ years ### "Great way to leave feedback" July 20, 2018 5.0 Pros I've left a lot of feedback on the Microsoft products and it is great to get notifications when they are working on something or have completed it. I like voting on different features. Cons I haven't used it for a product I'm a part of, I wonder how easy it is to see all the feedback and categorize it. Review Source DD Daniel D. Director of Operations Computer Software Used the software for: Less than 6 months ### "Great Software for Small to Mid Size CS" October 31, 2016 4.0 Great Software to use when you are looking to get started with ticketing solutions. It has a documentation portal as well as a generic inbox service to start answering support tickets. The software starts to lag when you need to drive advanced CS metrics like Priority Routing certain accounts to high support Queues. Also driving first response times is diffcult without some data manipulation Pros Simple to use and setup Documentation Portal Generic Email Address Cons Difficult Reporting No easy way to setup support Tiers Review Source DG Daryl G. VP Customer Success Marketing and Advertising Used the software for: 6-12 months ### "easy for small teams to provide support" April 17, 2018 3.0 We were able to have a ticketing system and knowledge bases ready for customer quickly and easily. While not containing all the features we'd like, we didn't have to be an expert to set it up and provide help quickly. Connected with our salesforce and Google apps. Pros Easy setup and connectivity with additional the ability to dump in a large knowledge base for easy self-help. Cons Bigger and better features cost a lot more per user license and they really push you into the higher tiers versus competitors. Review Source Similar Products Featured ## Related categories [Idea Management](https://www.capterra.com/idea-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.