# Page 3 | UserVoice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is UserVoice the right Knowledge Management solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135908/UserVoice/reviews --- UserVoice 4.3 (70) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of UserVoice ## Showing most helpful reviews Showing 51-70 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer HR Associate Marketing and Advertising Used the software for: I used a free trial ### "UserVoice Review" November 30, 2018 4.0 Pros I love the fact it was easy to use, where you can set your thoughts for companies to understand the needs and retain clients. Cons However, it only allowed me to use the site in English. Review Source RR Ranvir R. MD Used the software for: ### "A great solution that focuses on its core product" June 3, 2015 5.0 Pros: When I was testing all customer service software, I needed one that was the best at its core product which is a ticketing and knowledgebase system. This in my opinion is the best at what it does. They focus on improving these two things and avoid over-complicating the system with extras that would add burden to the user be it on my end or the customer service side. Continued improvements and updates are rolled out that improve its core product. Have solutions that you can link both on the web & app side. It is just easy to use so you can focus on what your best at. Cons: No cons relating to the product itself (really, after approx 2 years use). Review Source DD Daniel D. Director of Operations Computer Software Used the software for: 1-2 years ### "Support Manager" December 14, 2015 4.5 Pros Ticketing system that is easy to setup. Vendor is great at providing interesting insights into support industry Cons Doesn't separate customers by the "Account" level. Hard to adhere to SLAs for specific customers. Review Source AF Arturo F. Sales Associate Computer Software Used the software for: 6-12 months ### "Operations and User Support at Postmates" December 18, 2015 4.5 Pros Timeline and ticket searches were intuitive (coming from experience with Zendesk and Desk by Salesforce). The requirement is write a note before sending an external email prevents a lot of mistakes and allows associates to communicate clearly when collaborating or handing-off. Cons I wish there was an ability to add an internal subject. Review Source KW Katie W. Sales Associate Computer Software Used the software for: 1-2 years ### "Good ticketing system" December 22, 2015 4.5 Pros I find this product easy to use and easy to assign and be assigned tasks/tickets. Cons Sometimes logs me into to the master account instead of my account so I miss when i have tickets. Review Source NA Neesa A. Consultant Computer Software Used the software for: 6-12 months ### "Worked with Microsoft on a project over the summer and they used user " December 22, 2015 3.0 Pros Once it started working, I liked how everything could be traced Cons I found it cumbersome and temerpental. We were constantly struggling to get it to work properly in the beginning. I thought the set up was horribly confusing and time consuming. Review Source SL Sandro L. Account Manager Computer Software Used the software for: 6-12 months ### "OK, we don't use it that much but ok for what we need" December 18, 2015 3.0 Pros reactive in response, product easy to use in the front end but dashboard a little messy considering we don't use uservoice that much Cons dashboard not easy to navigate, a lot of options but not sure how much useful are all of them Review Source RB Ryan Baker Used the software for: ### "We are happy UserVoice users for over 2 years." March 9, 2014 5.0 UserVoice has scaled well with us as our business has grown. We use it for support tickets, knowledge base and community feedback. All of these features work particularly well together. By using smart tools like this we've been able to scale the support side of our business beautifully. Our customer base grows at more than twice the rate our support levels do. It's great helping customers to help themselves using UserVoice. Review Source A Anica Used the software for: ### "simple and easy-to-use interface" February 23, 2014 5.0 Service desk software that provides customers with an accessible and intuitive interface, out-of-the-box, will save you and your organization the time and frustration of deployment complexities, and enable your customers to resolve a lot issues without even having to interact with a support agent. UserVoice is a great example of a helpdesk with a simple and easy-to-use interface: Review Source B Birte Used the software for: ### "Fantastic tool." February 7, 2014 5.0 Control! You never miss replies because of the tickets! Easy assigne function and a brilliant NOTE function. Uservoice is our way of communicating in writing with our clients, and with the tracking system etc. we are in full control that all requests receives a reply from our Support team. I also want to add that they have a fantastic support service! Review Source s smickles Used the software for: ### "Far too expensive" March 7, 2014 1.0 Uservoice is great but it's far too expensive. I will be paying upwards of $2400 a year for two agents and customizing my css/HTML. I'm going to move to GetSatisfaction or ZenDesk when I've worked out which one is better for my needs. Also the UI hasn't changed in years, at that wouldn't necessarily be a bad thing but the UI isn't great. Review Source DD Dustin D. Marketing and Advertising Used the software for: ### "Great way to gather insight" October 28, 2014 4.0 Pros Very easy to use. High levels of interaction. It's easy to track the responses and measure feedback. Cons Not the most aesthetically pleasing interface. For those uninitiated, it might be difficult to set up an initial survey. Review Source BP Ben P. Computer Software Used the software for: ### "Ben's UV Review" October 29, 2014 4.0 Pros Simplicity of use‰ÛÓI appreciate how they make the system editable for me to use. Cons There really isn't much to dislike. I think we might have had some issues with the number of accounts, but we were able to work around it. Review Source BU Bella U. Used the software for: ### "Happy clients" October 24, 2012 4.0 Uservoice helped me to turn my clients into happy clients. I use it to answer their questions, track my visitors and I manage my contacts. If there is a live question you can automatically pass it on to an expert colleague. I recommend it. Review Source N NameThatPornstar.com Used the software for: ### "So easy to install and use" February 18, 2014 5.0 I've been using UserVoice for more than a year without any problems. I get feedback and questions about my site on a daily basis and users are happy to get answers quickly. I will be using their service on a new project very soon. Review Source MD Matt D. Primary/Secondary Education Used the software for: ### "Uservoice Review" October 29, 2014 4.5 Pros Ease of use and widgets that you can put on the website for customer interaction. Cons There is nothing that I dislike about the product at this time. Review Source M Molly Used the software for: ### "Easy to use, great customer support" March 10, 2014 5.0 UserVoice is great for logging our customer support inquiries. Searching for tickets is easy and their support team is excellent if you have any questions or problems. Pros Easy to use Cons None Review Source TS Tarique Sani Used the software for: ### "Great way to communicate with your users" March 3, 2014 5.0 Give your users a voice, build a repository of knowledge. Get feedback and ideas. uservoice has got you covered well! Review Source D Dave Used the software for: ### "It just works!" February 26, 2014 5.0 This app simply works beautifully and does exactly what it is supposed to do all the time. Review Source LB Lauren B. Account Manager Management Consulting Used the software for: Less than 6 months ### "Great Application" February 3, 2016 4.0 Pros It's very easy to use. The transformation from a ticket to a idea makes organization easy. Cons I wonder about the security, anytime something is put online someone has access. Review Source Similar Products Featured ## Related categories [Idea Management](https://www.capterra.com/idea-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.