# FLS VISITOUR Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about FLS VISITOUR Software - reviews, pricing plans, popular comparisons to other Scheduling products and more.

Source: https://www.capterra.com/p/135911/FLS-VISITOUR

---

# 

 FLS VISITOUR Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

FLS VISITOUR

## What is FLS VISITOUR?

VISITOUR is a dynamic field service scheduling, route optimisation, and mobile workforce management solution. Algorithm and AI-enhanced optimisation enables digital transformation to achieve high levels of field operative productivity and customer engagement. Customers range from 50 to 1000s of operatives, with complex and flexible scheduling requirements across maintenance, repairs, inspections, surveyors, housing officers and more. VISITOUR produces realistic, accurate appointments and routes that use actual traffic-based driving speeds for every road segment. Precision appointment durations and dynamic in-day re-optimisation typically saves field services 30-50% of driving time with evidence that this translates into more jobs achieved, more time with customers, and reduced fuel use and CO2. Skills and materials rules maximise sooner attendance, first-time fix rates, and customer experience is optimised with support for 24×7 self-service and live ETA.

## What is FLS VISITOUR used for?

[Scheduling](https://www.capterra.com/scheduling-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)

Top alternative

Featured

Overall rating

Based on 8 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

£1

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### FLS VISITOUR

5.0 (8)

VS.

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting Price

£1

per user, per month

Starting Price

$29

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (8)

Ease Of Use

4.7 (5,044)

Value For Money

5.0 (7)

Value For Money

4.5 (4,809)

Customer Service

5.0 (8)

Customer Service

4.6 (4,827)

## FLS VISITOUR alternatives

[4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/)

Starting price

$39.00

Per User, Per Month

[4.6 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

Starting price

Contact vendor for pricing

Highest Rated

[4.7 (2,736)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/)

Starting price

$79.00

Per User, Per Month

[4.5 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/135911/FLS-VISITOUR/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Calendar Management

5.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Track and manage schedules and meetings via an integrated calendar

Mobile Access

5.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Booking Management

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Create, update, and manage bookings, itineraries, and reservations

Customizable Fields

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Customize data fields to support various needs and use cases

Dispatch Management

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Manage sending personnel and resources to a site as needed

Real-time Scheduling

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Based on availability, instantly confirm or deny a request when a new booking is made

FLS VISITOUR 76 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Schedule appointments via a calendar

Manage the process of evaluating documents or requests submitted for approval

Track the attendance of specific individuals or groups

Automatically create schedules based on business needs or employee availability and qualifications

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Create, update, and manage bookings, itineraries, and reservations

Track and manage schedules and meetings via an integrated calendar

Communicate using direct chat or messages within the system

An itemized to do list that can be edited as tasks are completed

Private online space that lets businesses securely share documents and provide information access to clients

Access previous interactions or concerns to maintain customer relationships

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Import and export data to and from software applications

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Manage sending personnel and resources to a site as needed

Assemble applications and processes by dragging over and arranging pre-built components

Digitally sign online documents

Track employee schedules, availability, and performance across projects and tasks

Assign working shifts or tasks to employees based on their availability

Track the location of specific equipment at all times

System to support the positioning, navigation, and timing (PNT) measurements of an object or individual

Track and manage inventory levels to maintain proper supply

Manage and track all job information and associated tasks

Track driver locations on a map in real time

Identify the physical location of an individual, asset, device, etc.

Schedule predetermined or ad hoc maintenance services and labor requests

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and support multiple locations

Ability of websites, web applications, or mobile applications to function without an active internet connection

Book meetings and appointments through a website or digital platform

Track/log the amount of time employees worked per job using a timer

Manage and track customer orders for goods, investments, or any other purchases

Track orders throughout the fulfillment process

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Based on availability, instantly confirm or deny a request when a new booking is made

Receive system updates as soon as any changes are made

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Assign available resources to various projects and tasks

Allocate and manage resources, such as employees, equipment, facilities, and other assets

Finding the most optimal routes for drivers based on various factors and constraints

Plan daily routes to optimize employee scheduling and provide directions

Plan availability and assign specific time slots for tasks and resources

Search and filter data across systems to locate required information by entering keywords or certain criteria

Securely stores data to prevent data loss or breaches

Online portal through which end users can access the system, manage tasks, or obtain information

Track work performed and resources used for past customers, sites, or assets

Track employee skills, competencies, training & qualifications

Send messages via SMS

Track the status over time for a request, process, asset, or transaction

Track and manage the scheduling of tasks

Oversee technicians and track their assigned work orders

Organize customer data and accounts by user or geography

Addition of necessary external data, applications, tools, or features

Set up connections to third-party platforms to improve business processes

Track and manage employee's work hours to improve payroll accuracy

Measure and track time including hours worked and paid time off (PTO)

Utilize third party services to cover unforeseen labor needs

Creating, assign, and track jobs and/or tasks for work orders

Create, design and manage workflows for repetitive tasks

A set of processes to optimize the productivity of its employees

Get Advice

We can help you find the software with the features you need.

Features

5.0 (7)

5.0

Based on 7 reviews

## Pricing

Value for money

5.0 (7)

Free Trial

Basic

£1.00

Value for money

5.0 (7)

5.0

Based on 7 reviews

## Integrations

[

Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[

MRI Property Management](https://www.capterra.com/p/79570/MRI-Software/)[

IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)[

Webfleet](https://www.capterra.com/p/134918/WEBFLEET/)[

SAP BW/4HANA](https://www.capterra.com/p/10006860/SAP-BW-4HANA/)[

Aareon](https://www.capterra.com/p/163600/Aareon/)[

Waylay IO](https://www.capterra.com/p/232010/Waylay-IO/)[

Zinier](https://www.capterra.com/p/186886/Zinier/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (8)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (8)

5.0

Based on 8 reviews

## User reviews

Overall rating

5.0

Based on 8 reviews

Filter by rating

5(8)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AC

Alan C.

Service Delivery Manager

Machinery

### "First Class Product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 2, 2024

The implementation of FLS into our business has helped to improve technician productivity and also free up time spent on manual planning processes. We have been able to invest this time saved into improved customer service. The FLS team have been very helpful and knowledgeable about scheduling and can propose numerous methods to help simplify and improve our planning processes.

Pros

Ability to be able to appointment book makes it easier for colleagues to advise customers when technicians can attend. Optimisation helps to quickly schedule jobs if needed and is a great support for a planner when ensuring routes make sense.

Cons

There are a lot of settings and a small tweak can have a significant impact.

Switched from

[Advanced ETL Processor](https://www.capterra.com/p/171373/ETL-tools/)

Out dated and manual scheduling system which consumed too much time and inefficient routes

Alternatives considered

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

Reasons for choosing FLS VISITOUR

FLS is more dynamic and supports better productivity and decision making in a fast moving environment

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 13, 2024

Thank you for your review Alan. It certainly has been a pleasure to work with you and your planning team for the past 2-3 years and see the anticipated benefits of FLS scheduling technology being realised! - Jeremy Squire

DW

Danielle W.

Service Support Manager

Facilities Services

### "FLS Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 1, 2024

Great experience and has really helped to drive results within our business

Pros

Really simple and easy to use. The visual map makes it really quick to see the best route

Cons

Unfortunately the optimisation didn't work at its best for our business but that is purely down to our business model

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 2, 2024

Thanks for your transparent review Danielle. Your environment is unusual and it was great the flexibility of FLS VISITOUR was able to adapt to this challenge in combination with the Call Pool feature on FLS MOBILE used by engineers and GPS Tracking. Reactive calls and planned maintenance scheduling is not 'one size fits all' and it was great to find the right balance for centralised control and visibility while taking advantage of engineer on-site knowledge.

NK

Nicola K.

UK Operations Leader

Oil & Energy

### "Software that brought our operation back to life during a period of darkness"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 31, 2024

Excellent, the customer service / support is incredible and its a great piece of software that could be added to any operation.

Pros

its a fantastic product that can be adapted in many ways to ensure it meets the requirements of your operation. Despite its complex capabilities, its very user friendly and has great visual representation to enable users to see exactly what is going on within a few seconds.

Cons

I wouldn't necessarily deem it to be a 'con' in terms of the software itself, more so around the many additional add-ons that you can have. although this is a huge positive in the sense you can tailor to your needs, my personal preference would be to have one upfront cost for everything demonstrated in the initial discussion.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 2, 2024

Thanks for your review Nicola, much appreciated. It has been a pleasure to work with you, your team and organisation over the years and we always look to bring add-ons that can bring more value for your service. These are now bundled into a few packages, for example Customer Experience combines engineer tracking, messaging customers arrival time updates, self-service portal for customers to track the engineer arrival on a map and to change appointment timeslots. Thank you again and we look forward to many more years working together to help maximise your service performance! - Jeremy Squire

AL

Alex L.

General Manager Customer Operations

Logistics and Supply Chain

### "Change to Scheduling"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 9, 2024

Pros

The ability to review the health and safety of our field team by reviewing they have started work, arrived on site and completed work. The data we get from the feed from FLS ensures we can work to KPI's and know more about our business.

Cons

Limitations in some of the data extracts

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 18, 2024

Thanks Alex, our new Management Insights is designed to address the need to extract more data from the system and transform (ETL) it for ease of reporting and analysis https://fastleansmart.com/en/products/fls-management-insights/

SD

Ste D.

Operations Development Lead

Civil Engineering

### "FLS VisiTour - Boosting efficiency and simplifying complex planning"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 8, 2024

FLS VisiTour has been a game change for our field service operations. Scheduling is now much quicker, saving us time in both the back office and in the field. Optimized routes have helped to reduce potential mileage, saving time and cost. This time can instead be spent with customers instead of on the road. We're able to offer our customers a faster and more reliable service. Highly recommend!

Pros

Saves time scheduling work. Optimizes routes automatically removing the headache of trying to eyeball which route is best for the right engineer. Staff spend more time in front of equipment and less time on the road, making them and the customer happier. Using VisiTour gives us a consistent service for our customers, ensuring all jobs are taken into consideration at the same time, rather than just one job at a time.

Cons

There's a learning curve to using the system. The system itself is intuitive, getting the most out of some of the advanced features require careful thought and consideration. A small change in one setting could have a powerful impact for all users. We found it important to set up different roles for users to limit who can make changes to core system settings.

Alternatives considered

[Salesforce Field Service](https://www.capterra.com/p/153526/Field-Service-Lightning/)

Reasons for choosing FLS VISITOUR

FLS VisiTour had far more accurate route planning capabilities. Using TomTom data to calculate the average speed of every road junction, helped to ensure we could plan effectively and give a level of accuracy to our customers that was previously lacking. We also found it's ability to not just schedule time and location, but take into account the various skills of our engineers to ensure the right person was sent to the right location at the right time was crucial.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 18, 2024

Thanks Ste for a great review

Darren H.

Chief Technology Officer

Financial Services

### "A logistics tool and organisation that does what it says it can!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 16, 2018

More appointments per adviser, reduced mileage, transparent data.

Pros

FLS are one of the few companies that delivers exactly what they say and what the product can do. FLS has been a fantastic addition to our business and has delivered real value. The FLS team were engaged throughout and continues to be as we further develop the proposition together, making the experience a partnership and providing great customer engagement and understanding.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 2, 2024

Hi Darren, thank you for this feedback in 2018. The review site now gives ability to write a reply and since then you changed company and selected FLS VISITOUR again, this time for 300 field operatives. This is the kind of reference FLS thrives upon and so thank you again! - Jeremy Squire

KS

Kevin S.

CEO

### "We experienced other dynamic routing software but none were as flexible. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

September 7, 2017

Pros

Bespoke to our requirements and great versatility. Reliable over hundreds of routes per week. We were able to assist in development to our requirements and return to fine tune many times until totally satisfied with the product.

Cons

Paying a licence fee :)))). Seriously there was absolutely nothing that put us off the product and it made our surveyors life better which reduced follow up work at the service centre and enhanced relations between surveyors and claims technicians.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

IH

Ian H.

Sales & Business Development Director

### "Field Management of Building Surveyors and Site Engineers"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

October 14, 2014

FLS has helped Innovation Property (UK) make a significant step change in our ability to effectively manage the capacity of our field resources. The software tells the business where the surveyor is, how long it will take to get to their appointment, how long the surveyor has been on site, and where they're going next. It enables Innovation Property (UK) to give its customers real time information (for example exactly when to expect a surveyor to arrive), but also ensures it only sends a surveyor with the appropriate skill set and equipment for each claim, not just any surveyor.' Innovation Property (UK) can now cluster required appointments to optimise the number of visits per day,which has been especially effective during the recent weather surge events, where claims volumes increased by over 600% above the daily average for a sustained period. We had been using FLS for only a month across our business, before we were able to quantify deliverable exceptional benefits. For example, reducing surveyor mileage times between appointments from an average of 34 miles per job to 19 miles. This allows less time for travelling and more time spent in Customer's homes helping them after a property insurance claim. The ease in which the business was able to deploy the software across all of its operating units and field resources was a testament to the flexibility of the solution and the service provided by the FLS support team. For Innovation Property (UK) this has been an excellent investment in a SaaS solution, delivering significant value, both financially and operationally for the business.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 2, 2024

Hi Ian, your review was written 10 years ago (wow) and there is now a feature on this review site to make a reply. I would like to thank you for this excellent review and many years of service. The fact you have gone on from Innovation Property to found your own business and want to use FLS VISITOUR again speaks volumes and you will always be up there in the FLS hall of fame as our first customer in the UK!

[View all Reviews](https://www.capterra.com/p/135911/FLS-VISITOUR/reviews/)

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