--- title: "VISITOUR Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VISITOUR Software - reviews, pricing plans, popular comparisons to other Scheduling products and more." source_url: "https://www.capterra.com/p/135911/FLS-VISITOUR/" page_type: "product" language: "en" --- # VISITOUR Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) VISITOUR ## What is VISITOUR? VISITOUR is a dynamic field service scheduling, route optimisation, and mobile workforce management solution. Algorithm and AI-enhanced optimisation enables digital transformation to achieve high levels of field operative productivity and customer engagement. Customers range from 50 to 1000s of operatives, with complex and flexible scheduling requirements across maintenance, repairs, inspections, surveyors, housing officers and more. VISITOUR produces realistic, accurate appointments and routes that use actual traffic-based driving speeds for every road segment. Precision appointment durations and dynamic in-day re-optimisation typically saves field services 30-50% of driving time with evidence that this translates into more jobs achieved, more time with customers, and reduced fuel use and CO2. Skills and materials rules maximise sooner attendance, first-time fix rates, and customer experience is optimised with support for 24×7 self-service and live ETA. ## What is VISITOUR used for? [Scheduling](https://www.capterra.com/scheduling-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)[Route Planning](https://www.capterra.com/route-planning-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £1 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VISITOUR?[Manage this product listing](https://www.g2.com/products/visitour/claim_requests/new?auto=true) ## VISITOUR Overview Updated August 2026 AI summary VISITOUR supports small, midsize, and enterprise organizations needing real-time scheduling, route optimization, and dispatch management for field operations. Covering scheduling, workforce management, and field service management, it offers features like automated and appointment scheduling, live tracking, alerts, and analytics. VISITOUR is cloud-based with broad device compatibility and integrates with major enterprise, property, and fleet management platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VISITOUR 5.0 (9) VS. [4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price £1 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (9) Ease Of Use 4.5 (498) Value For Money 5.0 (8) Value For Money 4.5 (491) Customer Service 5.0 (9) Customer Service 4.7 (494) ## VISITOUR alternatives Highest Rated [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.3 (341)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135911/FLS-VISITOUR/alternatives/) ## FAQs about VISITOUR Overview ### What company size and specific industries is VISITOUR built for? VISITOUR is designed for companies with 50 or more field operatives that need real-time scheduling and routing for complex field service work. It fits maintenance, repairs, inspections, and surveying businesses, making it suitable for field service organizations with demanding operational requirements. Features and Usability ### What are the key features of VISITOUR? VISITOUR offers automated scheduling, appointment scheduling, route optimization, dispatch management, and real-time scheduling for field operations. It also includes GPS, live driver tracking, location tracking, alerts/notifications, SMS messaging, and reporting tools such as customizable reports, reporting & statistics, and real-time analytics. Integrations ### Which third-party tools and platforms does VISITOUR integrate with? VISITOUR integrates with Aareon, Askporter, Dynamics 365, IBM Maximo Application Suite, MRI Property Management, Omfax, SAP BW/4HANA, Waylay IO, Webfleet, and Zinier. Its catalog includes tools for property management, enterprise software, analytics, fleet operations, and workflow automation. Getting Started and Support ### What training and onboarding options does VISITOUR offer? VISITOUR provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online training support guided setup, while documentation and videos give users written and visual reference material for self-paced learning and feature review. Getting Started and Support ### What customer support options does VISITOUR offer? VISITOUR provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. These channels give users multiple ways to get help with setup and account questions. No reviewer feedback about support experience is available, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 16,930 Scheduling reviews Capterra data shows that buyers of scheduling software rank the following features as their top priorities: - **Real-time Scheduling** (**52%** of reviewers rated this feature as critical) - **Booking Management** (**56%**) - **Calendar Management** (**53%**) VISITOUR supports all three features that reviewers consider most important: **Real-time Scheduling**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses coordinate appointments as availability changes, manage bookings accurately, and keep calendars organized, allowing teams to reduce scheduling conflicts and handle day-to-day operations more efficiently. Real-time Scheduling 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Based on availability, instantly confirm or deny a request when a new booking is made Booking Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Calendar Management 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Mobile Access 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Customizable Fields 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases VISITOUR 81 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Chat/Messaging: Communicate using direct chat or messages within the system - Checklists: An itemized to do list that can be edited as tasks are completed - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Dispatch Management: Manage sending personnel and resources to a site as needed - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Equipment Tracking: Track the location of specific equipment at all times - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Inventory Management: Track and manage inventory levels to maintain proper supply - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Live Driver Tracking: Track driver locations on a map in real time - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Online Booking: Book meetings and appointments through a website or digital platform - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Performance: Identify the most performant content and the types of content that can be improved or eliminated. - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Productivity Analysis: Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Allocation: Assign available resources to various projects and tasks - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Skills Tracking: Track employee skills, competencies, training & qualifications - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Variable Workforce: Utilize third party services to cover unforeseen labor needs - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 5.0 (8) 5.0 Based on 8 reviews ## Pricing Value for money 5.0 (8) Free Trial Basic £1.00 Per User,Per Month Value for money 5.0 (8) 5.0 Based on 8 reviews ## Integrations [ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ MRI Property Management](https://www.capterra.com/p/79570/MRI-Software/)[ IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)[ Webfleet](https://www.capterra.com/p/134918/WEBFLEET/)[ SAP BW/4HANA](https://www.capterra.com/p/10006860/SAP-BW-4HANA/)[ Aareon](https://www.capterra.com/p/163600/Aareon/)[ Waylay IO](https://www.capterra.com/p/232010/Waylay-IO/)[ Zinier](https://www.capterra.com/p/186886/Zinier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (9) 5.0 Based on 9 reviews ## User reviews Overall rating 5.0 Based on 9 reviews Filter by rating 5(9) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent PP Pete P. Transformation Manager Hospitality ### "Best-in-class" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2026 My overall experience with FLS / Solvares Visitour has been extremely positive. It is a powerful and reliable FSM solution that genuinely delivers value in real-world operations. The scheduling and route optimisation capabilities are particularly strong, helping to balance efficiency with service quality, even in complex and constantly changing environments. Pros The platform is robust, scalable, and clearly designed with operational realities in mind. It supports better decision-making, improves workforce utilisation, and enables teams to respond more effectively to demand and exceptions. Over time, the solution has proven to be stable and dependable, which builds confidence across both operational and management teams. What we like most and have seen Visitour do is: - Best-in-class scheduling and route optimisation - Handles complex constraints well - Optimises at scale across large, dispersed, multi-skilled operations - Balances efficiency, SLAs, and customer experience intelligently - Dynamically adapts to changes, exceptions, and real-time disruption - Enables 'right first time' planning; minimises constant rework - Maximises workforce utilisation - Reduces travel time and wasted effort significantly In addition, the Solvares/FLS team bring deep domain expertise and a professional, collaborative approach. Their understanding of field service challenges is evident in both the product and the support provided. Overall, Visitour has been a key enabler in improving planning accuracy, operational efficiency, and customer outcomes, and I would highly recommend it to organisations looking for a mature and capable FSM solution. Cons Very few real downsides. As with any powerful and configurable FSM solution, there is an initial learning curve, but this is expected given the depth and capability of the platform. The solution is feature‑rich, which means it benefits from proper onboarding and change management to realise its full value. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Alan C. Service Delivery Manager Machinery ### "First Class Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2024 The implementation of FLS into our business has helped to improve technician productivity and also free up time spent on manual planning processes. We have been able to invest this time saved into improved customer service. The FLS team have been very helpful and knowledgeable about scheduling and can propose numerous methods to help simplify and improve our planning processes. Pros Ability to be able to appointment book makes it easier for colleagues to advise customers when technicians can attend. Optimisation helps to quickly schedule jobs if needed and is a great support for a planner when ensuring routes make sense. Cons There are a lot of settings and a small tweak can have a significant impact. Switched from [Advanced ETL Processor](https://www.capterra.com/p/171373/ETL-tools/) Out dated and manual scheduling system which consumed too much time and inefficient routes Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reasons for choosing VISITOUR FLS is more dynamic and supports better productivity and decision making in a fast moving environment Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 13, 2024 Thank you for your review Alan. It certainly has been a pleasure to work with you and your planning team for the past 2-3 years and see the anticipated benefits of FLS scheduling technology being realised! - Jeremy Squire DW Danielle W. Service Support Manager Facilities Services ### "FLS Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2024 Great experience and has really helped to drive results within our business Pros Really simple and easy to use. The visual map makes it really quick to see the best route Cons Unfortunately the optimisation didn't work at its best for our business but that is purely down to our business model Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 2, 2024 Thanks for your transparent review Danielle. Your environment is unusual and it was great the flexibility of FLS VISITOUR was able to adapt to this challenge in combination with the Call Pool feature on FLS MOBILE used by engineers and GPS Tracking. Reactive calls and planned maintenance scheduling is not 'one size fits all' and it was great to find the right balance for centralised control and visibility while taking advantage of engineer on-site knowledge. NK Nicola K. UK Operations Leader Oil & Energy ### "Software that brought our operation back to life during a period of darkness" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2024 Excellent, the customer service / support is incredible and its a great piece of software that could be added to any operation. Pros its a fantastic product that can be adapted in many ways to ensure it meets the requirements of your operation. Despite its complex capabilities, its very user friendly and has great visual representation to enable users to see exactly what is going on within a few seconds. Cons I wouldn't necessarily deem it to be a 'con' in terms of the software itself, more so around the many additional add-ons that you can have. although this is a huge positive in the sense you can tailor to your needs, my personal preference would be to have one upfront cost for everything demonstrated in the initial discussion. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 2, 2024 Thanks for your review Nicola, much appreciated. It has been a pleasure to work with you, your team and organisation over the years and we always look to bring add-ons that can bring more value for your service. These are now bundled into a few packages, for example Customer Experience combines engineer tracking, messaging customers arrival time updates, self-service portal for customers to track the engineer arrival on a map and to change appointment timeslots. Thank you again and we look forward to many more years working together to help maximise your service performance! - Jeremy Squire AL Alex L. General Manager Customer Operations Logistics and Supply Chain ### "Change to Scheduling" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 9, 2024 Pros The ability to review the health and safety of our field team by reviewing they have started work, arrived on site and completed work. The data we get from the feed from FLS ensures we can work to KPI's and know more about our business. Cons Limitations in some of the data extracts Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 18, 2024 Thanks Alex, our new Management Insights is designed to address the need to extract more data from the system and transform (ETL) it for ease of reporting and analysis https://fastleansmart.com/en/products/fls-management-insights/ SD Ste D. Operations Development Lead Civil Engineering ### "FLS VisiTour - Boosting efficiency and simplifying complex planning" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2024 FLS VisiTour has been a game change for our field service operations. Scheduling is now much quicker, saving us time in both the back office and in the field. Optimized routes have helped to reduce potential mileage, saving time and cost. This time can instead be spent with customers instead of on the road. We're able to offer our customers a faster and more reliable service. Highly recommend! Pros Saves time scheduling work. Optimizes routes automatically removing the headache of trying to eyeball which route is best for the right engineer. Staff spend more time in front of equipment and less time on the road, making them and the customer happier. Using VisiTour gives us a consistent service for our customers, ensuring all jobs are taken into consideration at the same time, rather than just one job at a time. Cons There's a learning curve to using the system. The system itself is intuitive, getting the most out of some of the advanced features require careful thought and consideration. A small change in one setting could have a powerful impact for all users. We found it important to set up different roles for users to limit who can make changes to core system settings. Alternatives considered [Salesforce Field Service](https://www.capterra.com/p/153526/Field-Service-Lightning/) Reasons for choosing VISITOUR FLS VisiTour had far more accurate route planning capabilities. Using TomTom data to calculate the average speed of every road junction, helped to ensure we could plan effectively and give a level of accuracy to our customers that was previously lacking. We also found it's ability to not just schedule time and location, but take into account the various skills of our engineers to ensure the right person was sent to the right location at the right time was crucial. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 18, 2024 Thanks Ste for a great review Darren H. Chief Technology Officer Financial Services ### "A logistics tool and organisation that does what it says it can!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 16, 2018 More appointments per adviser, reduced mileage, transparent data. Pros FLS are one of the few companies that delivers exactly what they say and what the product can do. FLS has been a fantastic addition to our business and has delivered real value. The FLS team were engaged throughout and continues to be as we further develop the proposition together, making the experience a partnership and providing great customer engagement and understanding. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 2, 2024 Hi Darren, thank you for this feedback in 2018. The review site now gives ability to write a reply and since then you changed company and selected FLS VISITOUR again, this time for 300 field operatives. This is the kind of reference FLS thrives upon and so thank you again! - Jeremy Squire KS Kevin S. CEO ### "We experienced other dynamic routing software but none were as flexible. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 7, 2017 Pros Bespoke to our requirements and great versatility. Reliable over hundreds of routes per week. We were able to assist in development to our requirements and return to fine tune many times until totally satisfied with the product. Cons Paying a licence fee :)))). Seriously there was absolutely nothing that put us off the product and it made our surveyors life better which reduced follow up work at the service centre and enhanced relations between surveyors and claims technicians. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IH Ian H. Sales & Business Development Director ### "Field Management of Building Surveyors and Site Engineers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 14, 2014 FLS has helped Innovation Property (UK) make a significant step change in our ability to effectively manage the capacity of our field resources. The software tells the business where the surveyor is, how long it will take to get to their appointment, how long the surveyor has been on site, and where they're going next. It enables Innovation Property (UK) to give its customers real time information (for example exactly when to expect a surveyor to arrive), but also ensures it only sends a surveyor with the appropriate skill set and equipment for each claim, not just any surveyor.' Innovation Property (UK) can now cluster required appointments to optimise the number of visits per day,which has been especially effective during the recent weather surge events, where claims volumes increased by over 600% above the daily average for a sustained period. We had been using FLS for only a month across our business, before we were able to quantify deliverable exceptional benefits. For example, reducing surveyor mileage times between appointments from an average of 34 miles per job to 19 miles. This allows less time for travelling and more time spent in Customer's homes helping them after a property insurance claim. The ease in which the business was able to deploy the software across all of its operating units and field resources was a testament to the flexibility of the solution and the service provided by the FLS support team. For Innovation Property (UK) this has been an excellent investment in a SaaS solution, delivering significant value, both financially and operationally for the business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 2, 2024 Hi Ian, your review was written 10 years ago (wow) and there is now a feature on this review site to make a reply. I would like to thank you for this excellent review and many years of service. The fact you have gone on from Innovation Property to found your own business and want to use FLS VISITOUR again speaks volumes and you will always be up there in the FLS hall of fame as our first customer in the UK! [View all Reviews](https://www.capterra.com/p/135911/FLS-VISITOUR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.