# VISITOUR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VISITOUR the right Scheduling solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135911/FLS-VISITOUR/reviews --- VISITOUR 5 (9) [View alternatives](https://www.capterra.com/p/135911/FLS-VISITOUR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Reviews of VISITOUR Ease of use 5.0 Customer Service 5.0 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Darren H. Chief Technology Officer Financial Services Used the software for: 1-2 years ### "A logistics tool and organisation that does what it says it can!" March 16, 2018 5.0 More appointments per adviser, reduced mileage, transparent data. Pros FLS are one of the few companies that delivers exactly what they say and what the product can do. FLS has been a fantastic addition to our business and has delivered real value. The FLS team were engaged throughout and continues to be as we further develop the proposition together, making the experience a partnership and providing great customer engagement and understanding. Review Source Response from Solvares Group September 2, 2024 Hi Darren, thank you for this feedback in 2018. The review site now gives ability to write a reply and since then you changed company and selected FLS VISITOUR again, this time for 300 field operatives. This is the kind of reference FLS thrives upon and so thank you again! - Jeremy Squire AC Alan C. Service Delivery Manager Machinery Used the software for: 2+ years ### "First Class Product" September 2, 2024 5.0 The implementation of FLS into our business has helped to improve technician productivity and also free up time spent on manual planning processes. We have been able to invest this time saved into improved customer service. The FLS team have been very helpful and knowledgeable about scheduling and can propose numerous methods to help simplify and improve our planning processes. Pros Ability to be able to appointment book makes it easier for colleagues to advise customers when technicians can attend. Optimisation helps to quickly schedule jobs if needed and is a great support for a planner when ensuring routes make sense. Cons There are a lot of settings and a small tweak can have a significant impact. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing VISITOUR FLS is more dynamic and supports better productivity and decision making in a fast moving environment Switched from [Advanced ETL Processor](https://www.capterra.com/p/171373/ETL-tools/) Out dated and manual scheduling system which consumed too much time and inefficient routes Review Source Response from Solvares Group September 13, 2024 Thank you for your review Alan. It certainly has been a pleasure to work with you and your planning team for the past 2-3 years and see the anticipated benefits of FLS scheduling technology being realised! - Jeremy Squire PP Pete P. Transformation Manager Hospitality Used the software for: 2+ years ### "Best-in-class" April 22, 2026 5.0 My overall experience with FLS / Solvares Visitour has been extremely positive. It is a powerful and reliable FSM solution that genuinely delivers value in real-world operations. The scheduling and route optimisation capabilities are particularly strong, helping to balance efficiency with service quality, even in complex and constantly changing environments. Pros The platform is robust, scalable, and clearly designed with operational realities in mind. It supports better decision-making, improves workforce utilisation, and enables teams to respond more effectively to demand and exceptions. Over time, the solution has proven to be stable and dependable, which builds confidence across both operational and management teams. What we like most and have seen Visitour do is: - Best-in-class scheduling and route optimisation - Handles complex constraints well - Optimises at scale across large, dispersed, multi-skilled operations - Balances efficiency, SLAs, and customer experience intelligently - Dynamically adapts to changes, exceptions, and real-time disruption - Enables 'right first time' planning; minimises constant rework - Maximises workforce utilisation - Reduces travel time and wasted effort significantly In addition, the Solvares/FLS team bring deep domain expertise and a professional, collaborative approach. Their understanding of field service challenges is evident in both the product and the support provided. Overall, Visitour has been a key enabler in improving planning accuracy, operational efficiency, and customer outcomes, and I would highly recommend it to organisations looking for a mature and capable FSM solution. Cons Very few real downsides. As with any powerful and configurable FSM solution, there is an initial learning curve, but this is expected given the depth and capability of the platform. The solution is feature‑rich, which means it benefits from proper onboarding and change management to realise its full value. Review Source AL Alex L. General Manager Customer Operations Logistics and Supply Chain Used the software for: 2+ years ### "Change to Scheduling" July 9, 2024 5.0 Pros The ability to review the health and safety of our field team by reviewing they have started work, arrived on site and completed work. The data we get from the feed from FLS ensures we can work to KPI's and know more about our business. Cons Limitations in some of the data extracts Review Source Response from Solvares Group July 18, 2024 Thanks Alex, our new Management Insights is designed to address the need to extract more data from the system and transform (ETL) it for ease of reporting and analysis https://fastleansmart.com/en/products/fls-management-insights/ SD Ste D. Operations Development Lead Civil Engineering Used the software for: 2+ years ### "FLS VisiTour - Boosting efficiency and simplifying complex planning" July 8, 2024 5.0 FLS VisiTour has been a game change for our field service operations. Scheduling is now much quicker, saving us time in both the back office and in the field. Optimized routes have helped to reduce potential mileage, saving time and cost. This time can instead be spent with customers instead of on the road. We're able to offer our customers a faster and more reliable service. Highly recommend! Pros Saves time scheduling work. Optimizes routes automatically removing the headache of trying to eyeball which route is best for the right engineer. Staff spend more time in front of equipment and less time on the road, making them and the customer happier. Using VisiTour gives us a consistent service for our customers, ensuring all jobs are taken into consideration at the same time, rather than just one job at a time. Cons There's a learning curve to using the system. The system itself is intuitive, getting the most out of some of the advanced features require careful thought and consideration. A small change in one setting could have a powerful impact for all users. We found it important to set up different roles for users to limit who can make changes to core system settings. Alternatives considered [Salesforce Field Service](https://www.capterra.com/p/153526/Field-Service-Lightning/) Reason for choosing VISITOUR FLS VisiTour had far more accurate route planning capabilities. Using TomTom data to calculate the average speed of every road junction, helped to ensure we could plan effectively and give a level of accuracy to our customers that was previously lacking. We also found it's ability to not just schedule time and location, but take into account the various skills of our engineers to ensure the right person was sent to the right location at the right time was crucial. Review Source Response from Solvares Group July 18, 2024 Thanks Ste for a great review NK Nicola K. UK Operations Leader Oil & Energy Used the software for: 2+ years ### "Software that brought our operation back to life during a period of darkness" July 31, 2024 5.0 Excellent, the customer service / support is incredible and its a great piece of software that could be added to any operation. Pros its a fantastic product that can be adapted in many ways to ensure it meets the requirements of your operation. Despite its complex capabilities, its very user friendly and has great visual representation to enable users to see exactly what is going on within a few seconds. Cons I wouldn't necessarily deem it to be a 'con' in terms of the software itself, more so around the many additional add-ons that you can have. although this is a huge positive in the sense you can tailor to your needs, my personal preference would be to have one upfront cost for everything demonstrated in the initial discussion. Review Source Response from Solvares Group September 2, 2024 Thanks for your review Nicola, much appreciated. It has been a pleasure to work with you, your team and organisation over the years and we always look to bring add-ons that can bring more value for your service. These are now bundled into a few packages, for example Customer Experience combines engineer tracking, messaging customers arrival time updates, self-service portal for customers to track the engineer arrival on a map and to change appointment timeslots. Thank you again and we look forward to many more years working together to help maximise your service performance! - Jeremy Squire DW Danielle W. Service Support Manager Facilities Services Used the software for: 2+ years ### "FLS Review" August 1, 2024 5.0 Great experience and has really helped to drive results within our business Pros Really simple and easy to use. The visual map makes it really quick to see the best route Cons Unfortunately the optimisation didn't work at its best for our business but that is purely down to our business model Review Source Response from Solvares Group September 2, 2024 Thanks for your transparent review Danielle. Your environment is unusual and it was great the flexibility of FLS VISITOUR was able to adapt to this challenge in combination with the Call Pool feature on FLS MOBILE used by engineers and GPS Tracking. Reactive calls and planned maintenance scheduling is not 'one size fits all' and it was great to find the right balance for centralised control and visibility while taking advantage of engineer on-site knowledge. IH Ian H. Sales & Business Development Director Used the software for: ### "Field Management of Building Surveyors and Site Engineers" October 14, 2014 5.0 FLS has helped Innovation Property (UK) make a significant step change in our ability to effectively manage the capacity of our field resources. The software tells the business where the surveyor is, how long it will take to get to their appointment, how long the surveyor has been on site, and where they're going next. It enables Innovation Property (UK) to give its customers real time information (for example exactly when to expect a surveyor to arrive), but also ensures it only sends a surveyor with the appropriate skill set and equipment for each claim, not just any surveyor.' Innovation Property (UK) can now cluster required appointments to optimise the number of visits per day,which has been especially effective during the recent weather surge events, where claims volumes increased by over 600% above the daily average for a sustained period. We had been using FLS for only a month across our business, before we were able to quantify deliverable exceptional benefits. For example, reducing surveyor mileage times between appointments from an average of 34 miles per job to 19 miles. This allows less time for travelling and more time spent in Customer's homes helping them after a property insurance claim. The ease in which the business was able to deploy the software across all of its operating units and field resources was a testament to the flexibility of the solution and the service provided by the FLS support team. For Innovation Property (UK) this has been an excellent investment in a SaaS solution, delivering significant value, both financially and operationally for the business. Review Source Response from Solvares Group September 2, 2024 Hi Ian, your review was written 10 years ago (wow) and there is now a feature on this review site to make a reply. I would like to thank you for this excellent review and many years of service. The fact you have gone on from Innovation Property to found your own business and want to use FLS VISITOUR again speaks volumes and you will always be up there in the FLS hall of fame as our first customer in the UK! KS Kevin S. CEO Used the software for: 1-2 years ### "We experienced other dynamic routing software but none were as flexible. " September 7, 2017 5.0 Pros Bespoke to our requirements and great versatility. Reliable over hundreds of routes per week. We were able to assist in development to our requirements and return to fine tune many times until totally satisfied with the product. Cons Paying a licence fee :)))). Seriously there was absolutely nothing that put us off the product and it made our surveyors life better which reduced follow up work at the service centre and enhanced relations between surveyors and claims technicians. Review Source Similar Products Featured ## Related categories [Scheduling](https://www.capterra.com/scheduling-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)[Route Planning](https://www.capterra.com/route-planning-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.