Best For

IT Manager, IT Director, CIO's, system administrators and support technical resources.

Product Details

C2 ATOM is a complete and intuitive help desk software, containing everything you need to provide First-Class support to your users. Easily handle your Incident, Problem, Service Request. C2 ATOM is also a help desk software designed for organizations looking to provide highly refined quality service delivery. This ITIL-framed and codeless configuration software lets you build your service desk for reaching your ultimate automation potential and operating best-in-class ticketing.

Contact Details

C2 Enterprise

http://www.c2enterprise.com

Founded in 2008

Located in Canada

Starting Price

  • Not provided by vendor

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

C2 ATOM Features

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

C2 ATOM Reviews

Showing 5 of 11 reviews
Overall
4.1/5
Ease of Use
4.3/5
Customer Service
4.5/5
Mirela C.
Junior Web Developer
Accounting, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 12, 2018

“Great experience.”

OverallOverall great
ProsThe unique interface, the fact that is a web application, the CMDB, adaptability, ease of moving through the screens, we application (requires no installation), multiple automation options.
ConsSpecific Web browser compatibility matrix. Customizabilty of certain items like the status bar or other little things like this. Lack of customization in the various screens, complexity of the database to get our own reports.
Reviewer Source 
Source: Capterra
March 12, 2018
Stephen C.
IT Systems Administrator
Oil & Energy, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: Capterra
March 8, 2017

“From the system admin perspective”

OverallWith the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.
ProsThe software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.
ConsIt seems to be taking my integration team some time to activate the remaining features. That may not be software related.
Recommendations to other buyersVery flexible, love that it can integrate data from other applications so that it can be my one-stop-shop for looking at an issue and the sub-elements of the issue such as PC assets, mobile assrts, software licensing, etc.
Source: Capterra
March 8, 2017
Jean B.
It Coodinator
Government Administration, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: Capterra
March 8, 2017

“C2 at Town of Candiac”

OverallHelping us to meet ITIL specification for our IT department. We improve productivity. Great management of a ton of IT request
ProsWeb based. Database is on our site Easy to use for our peoples.
ConsReporting tool is sometime hard to parameter
Source: Capterra
March 8, 2017
Jeremy P.
IT security advisor
Consumer Goods, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
6/10
Source: Capterra
March 8, 2017

“Evolving Product”

OverallC2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use. A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.
Source: Capterra
March 8, 2017
Thierry A.
IT Network & System Administrator
Pharmaceuticals, 201-500 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
March 8, 2017

“A World of Possibility”

OverallWe have been using C2 ATOM for a few months. (We were previously under C2 Enterprise v4) The web platform is very flexible and fully customizable. It takes a little time to adapt to the interface and to make it the perfect service request management tool for every business according to their needs.
ProsFully customizable. Very good development and support, the team is attentive to our needs.
Recommendations to other buyers Like most software, you have to install the "updates" if you want to benefit from the latest software improvements.
Source: Capterra
March 8, 2017