# C2 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about C2 Software - reviews, pricing plans, popular comparisons to other Time Tracking products and more. Source: https://www.capterra.com/p/135915/C2-ATOM --- # C2 Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) C2 ## What is C2? C2 ITSM is a cloud-based IT service management (ITSM) solution comprising a self-service portal, a customizable service catalog, a powerful CMDB integrating asset management and fully automated workflows – all adaptable to your needs with zero coding. C2 ITSM allows you to be efficient quickly, provide the best user experience, and optimize your operational processes. Facilitate the management of requests, incidents, problems and change by adopting a fully automated ITIL certified structure ## What is C2 used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[IT Service](https://www.capterra.com/it-service-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $53 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for C2?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.sherweb.com&name=C2) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### C2 4.3 (14) VS. [4.5 (688)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $53 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (14) Ease Of Use 4.6 (173) Value For Money 4.3 (12) Value For Money 4.4 (164) Customer Service 4.4 (14) Customer Service 4.6 (167) ## C2 alternatives Highest Rated [4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.2 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (229)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (512)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Workflow Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Alerts/Escalation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Document Storage 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Email Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Interaction Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Knowledge Base Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support C2 148 features Integrate with a third-party accounting system Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Route documents and other data through one or more stakeholders for review and approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Assign issues and tasks based on availability or required skills Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Track and manage schedules and meetings via an integrated calendar Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Monitor service demand and performance to plan for adequate resources that meet business needs Create and manage digital catalog of products/services with their details, specifications, and price Organize and group data or items based on various criteria Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system Private online space that lets businesses securely share documents and provide information access to clients Configuration Management Database Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Facilitate the ongoing and automatic deployment of settings or systems. Identify component attributes like servers, hardware, software, and manage relationships across all services Automated reminders and confirmations for booked appointments and events via text or email Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Searchable repository of information about clients A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships A website or login for customers to access information Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Graphical representation of data Specify or track the date/time a project, task, etc., is due for completion Tools that provide relevant information at specific times to support judgments and courses of action Plan and implement business continuity measures in case of unforeseen events Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Track employee schedules, availability, and performance across projects and tasks Integrate with existing ERP systems A chronological record of actions or occurrences within a network, software, or process Schedule and manage the logistics of activities and other gatherings Predefined actions automatically performed on the occurance of specific events Supports project management for IT professionals & teams Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Managing service requests, incidents, IT issues & support with a ticketing system Automates core HR functions such as talent management, employee evaluation and learning management Organize, prioritize, and manage incoming communications Manage and track all disruptions and incidents Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Track interaction history by documenting conversations for contacts Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Manage incidents related to outages or breaches in functionality of IT systems Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage risks related to IT systems Visualization tool to organize and optimize tasks and track their status at every stage of workflow Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Templated responses for responding quickly to recurring support requests Manage, maintain and track the performance of assets and equipment Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Allows users to manage data from a number of sources Ability to handle several projects simultaneously Drag and drop/visual interfaces that allow non-tech users to build without writing code Allow users to buy and sell tickets online, register for events, and collect buyer information A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Streamlining repetitive tasks and activities through automated and predefined workflows Organize and manage all processes/procedures involved in purchasing goods and/or services Plan and coordinate all the resources, costs and time needed to execute assignments Measure time to completion or hours worked for projects Create, send, and track purchase orders and their statuses Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with customers, users, etc. Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Set an issue to repeat Planning, coordinating, and executing the deployment of software or system changes into a live or production environment Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Process of planning, scheduling and executing the optimal and effective use of human capital across projects Notifying as a warning or reminder of a potential or imminent hazard Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Track, report on and implement actions pertaining to physical safety at the workplace Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Manage all supplier data and operations Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Edit text as needed Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Track the amount of time spent on a job or task Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Web form that allows users to enter data that is sent and processed for different reasons Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.0 (12) 4.0 Based on 12 reviews ## Pricing Value for money 4.3 (12) Licences $53.00 Per User,Per Month Value for money 4.3 (12) 4.3 Based on 12 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (14) 4.4 Based on 14 reviews ## User reviews Overall rating 4.3 Based on 14 reviews Filter by rating 5(7) 4(4) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User CEO Marketing and Advertising ### "C2 Atom: A powerful and flexible help desk software with a wide range of features" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 4, 2023 Overall, C2 Atom is a powerful and flexible help desk software platform that offers a range of features for businesses looking to streamline their customer support processes. While there are some limitations, such as limited customization and integration options, the software's comprehensive feature set, customizable workflows, and user-friendly interface make it a valuable tool for businesses of all sizes. However, the platform's high pricing and limited reporting options may make it less accessible to some businesses. Pros Comprehensive feature set: C2 Atom offers a wide range of features for help desk management, including ticket management, workflow automation, knowledge management, and customer service analytics, making it a powerful tool for businesses of all sizes.Customizable workflows: The software allows users to create custom workflows, enabling them to tailor the software to their specific needs.Flexible deployment options: C2 Atom is available as a cloud-based solution, making it accessible from anywhere, or as an on-premise solution, providing businesses with more control over their data.User-friendly interface: The software has an intuitive and easy-to-use interface, allowing users to navigate and use the platform efficiently. Cons Limited customization options: While C2 Atom offers customizable workflows, the software may not provide enough customization options for some businesses' specific needs.Limited integration options: While C2 Atom offers integration options with other software platforms, it may not be compatible with all third-party software, which may limit its usefulness for some businesses.Expensive pricing: C2 Atom can be expensive, especially for smaller organizations with limited budgets, which may make it less accessible to some businesses.Limited reporting options: The software may not provide enough reporting options for some businesses to track and measure their customer service performance effectively. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Software Enginner Computer & Network Security ### "Great for Automated Testing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 5, 2021 I really enjoy it for my web development. the automated testing is one of the best features Pros It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use Cons There arent much white paper incase you get lost. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SL Sandhya L. Software Developer Computer Software ### "Pros and Cons of C2 ATOM" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 14, 2021 My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method. Pros This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build. It has all the functionality that you might think of, and they are easy to use and simple configuration. The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application. The system updates are easy to install and provides supports to resolve issues. Cons A weak point is that C2 ATOM has growing pains with an emerging product. There are glitches and concerns, but the production and support team at C2 is swift and prompt to fix them. It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related. The screen could be more intuitive without more scrolling pages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Mirela C. Junior Web Developer Accounting ### "Great experience." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2018 Overall great Pros The unique interface, the fact that is a web application, the CMDB, adaptability, ease of moving through the screens, we application (requires no installation), multiple automation options. Cons Specific Web browser compatibility matrix. Customizabilty of certain items like the status bar or other little things like this. Lack of customization in the various screens, complexity of the database to get our own reports. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PL Patricia L. ### "Atom is a great tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 March 16, 2017 My overall experience with Atom as a user is very good. I would recommend this tool without hesitation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Alexandre G. Computer management technician Education Management ### "C2Atom Ticket management apps in progress. Do what it is supposed to." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 10, 2017 C2Atom is perfect to manage clients relation and drive an important flow of request. Based on ITIL, it gives all we need to make a sevices catalog. Because the developpement is at it beginning, the apps may evolve rapidly. Pros services catalog. Client portail. Web application. Cons a little bit to much sticked to ITIL. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Caroline B. ### "A perfect toil" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2017 Very easy to use and to configure. C2 Atom people are through and professional. There's a solution for everything. I would recommand! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jeremy P. IT security advisor Consumer Goods ### "Evolving Product" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 March 8, 2017 C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use. A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YL Yan L. ### "Good ticketing system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 March 8, 2017 Overall good experience. Updates for bugfixes and features are recurrent, customer support is fairly fast. Learning curve is okay. Expect about 2 months from start to a working production environment. Software is flexible and we lowered our operation costs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Stephen C. IT Systems Administrator Oil & Energy ### "From the system admin perspective" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 8, 2017 With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books. Pros The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues. Cons It seems to be taking my integration team some time to activate the remaining features. That may not be software related. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/135915/C2-ATOM/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)