--- title: "Page 2 | JobAdder Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is JobAdder the right Recruiting solution for you? Explore 161 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/135918/JobAdder/reviews/?page=2" page_type: "reviews" language: "en" --- JobAdder 4.4 (161) [View alternatives](https://www.capterra.com/p/135918/JobAdder/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Page 2 - Reviews of JobAdder ## Showing most helpful reviews Showing 26-50 of 161 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH Janna H. COO Alternative Dispute Resolution Used the software for: I used a free trial ### "Unprofessional and untrustworthy – avoid JobAdder" July 2, 2025 1.0 We had agreed in writing with \[sensitive content hidden\] from JobAdder's sales team to start with a trial month at a fixed rate. When we began testing the platform, we were required to enter a credit card. There was no option anywhere in the system to apply the agreed amount. After reaching out to \[sensitive content hidden\], he asked us to go ahead and select the account option anyway, assuring us they would manually adjust the invoice. Instead, our company was charged for six full accounts. I contacted both \[sensitive content hidden\] multiple times in writing, asking for a refund. Each time I was told that they were "working on it" and that the money would be refunded soon. This was in April 2025 — and to this day, we have not received any credit. To make things worse, they even tried to charge us for another month, claiming there was a one-month cancellation period. However, our trial was clearly agreed as a fixed one-month test, and I had explicitly asked \[sensitive content hidden\] in writing to confirm this and to include a cancellation clause if needed. His response: "That won’t be necessary" — he confirmed it was a trial month only. Once the trial ended and the problems began, JobAdder ignored our agreements. \[sensitive content hidden\] stopped responding entirely, despite several follow-up attempts. In my experience, JobAdder has proven to be highly unprofessional and unreliable. I strongly advise any company to stay away from this provider. The way they handle client agreements and credit card data raises serious concerns. Pros The sales representative (\[sensitive content hidden\]) was very engaged and responded promptly to all inquiries before the purchase. Communication was fast and proactive during the pre-sales phase. Cons The same sales representative who was very responsive before the purchase stopped replying once billing issues arose. He also failed to respond when JobAdder refused to honor the clearly written agreement regarding the fixed one-month trial period. Review Source MC Matt C. Managing Director Staffing and Recruiting Used the software for: 1-2 years ### "Very Poor Customer Experience " August 22, 2025 1.0 I would strongly advise against using JobAdder. A business claiming to be a market leader should not treat its customers this way. Pros The product itself is acceptable. General usability is ok. Feedback from my recruiters is that its easy to use. Cons The customer service is appalling. I’ve raised numerous issues up to director level and received only empty promises with little to no resolution. Emails are frequently ignored, in some cases I’ve sent five follow-ups with no reply. Having worked in recruitment for nearly 30 years, I can honestly say JobAdder’s customer service is the worst I’ve experienced. Recent system outages and failures only add to the concern. I’ve heard service standards have declined over the last 18 months, and my experience confirms this. Review Source CR Carina R. HR Manager Hospitality Used the software for: 6-12 months ### "Great recruitment platform" April 30, 2025 4.0 Great - their implementation process is really good and thorough so you don't miss any settings and make sure it's all customized for you. Using the system has been great and their support team are also good. Pros Integration with Seek is great. I loke the look and feel of the site - easy to navigate around. Has great communication features with saving email/interview templates. Cons When screening though candidates you can't filter by their answers to the screening questions. You have to check their answers one by one. Review Source Simon H. Director Information Technology and Services Used the software for: I used a free trial ### "Good from afar, but far from good!" February 20, 2025 3.0 Sales sold something they couldn't deliver. Pros Look and feel is quite good. The UI is intuative. Cons Lack of flexibility to use fields to populate contracts. Implementation partner went out of business with our money. Alternatives considered [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[Recruit Wizard](https://www.capterra.com/p/178671/Recruit-Wizard/) Reason for choosing JobAdder They promised a lot and seemed to fit our needs. Sadly it didn't live up to the promise and we cancelled he implementation mid way through when significant gaps were found in the capability. Switched from [TRIS](https://www.capterra.com/p/77188/TRIS/) Wanted to move to a cloud based system and it offered this. Review Source VR Verified Reviewer People and Culture Manager Medical Devices Used the software for: 2+ years ### "Easy to use ATS" December 5, 2024 4.0 I used the software in an in-house recruitment team and it was great. E.g. allows you to take notes while you're on a phone call, set up the screening questions you want so there's less double handling. Pros Easy to use and always introducing new functions - intuitive and made it easy to multitask and swing back and forth between roles and candidates. Subscription was based on the number of users - no lock in contract. Email signatures and a lot of features were customisable. Cons The AI matching when it was first introduced wasn't up to scratch at times but understand that there's kinks with anything new. Review Source Response from Job Adder December 16, 2024 Thank you for your thoughtful review! We're thrilled to hear you found our ATS intuitive and helpful for multitasking. We appreciate your patience with the early stages of our AI matching—your feedback helps us improve. It’s great to know our features supported your in-house recruitment needs, especially our note-taking and custom screening questions (they are our user's favourites). Thanks for sharing! TW Tom W. Company Accountant Staffing and Recruiting Used the software for: 6-12 months ### "Great CRM ATS and CRM" September 30, 2024 4.0 Pros Modern UI and very intuitive to navigate to various sections. Being able to track when documents expire is great. I also love the notes system and the integration with Seek and plenty of other softwares we use. Cons Features such as ROI AI cannot be charged to individual users, we have had to purchase a license for all users regardless of whether they need this or not. For some companies this may be prohibitively expensive Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) More integration potential and some better features such as document/compliance expiry dates Review Source Response from Job Adder December 16, 2024 Thank you for your review! We're glad you enjoy our modern UI, integrations, and features like document expiry tracking - we've recently updated our feature for users to be able to rename documents on the spot without downloading and reuploading! We appreciate your feedback on ROI AI licensing and understand how this could impact some companies. Thanks for choosing JobAdder! Mosi B. Managing Director Staffing and Recruiting Used the software for: 1-2 years ### "JobAdder just works well!!" September 11, 2024 5.0 JobAdder overall has been great to use and allowed me to take full advantage of the platform while recruiting at a great price. There are cheaper options available on the market but you lose some integration capabilities. Pros A great platform with lots of integrations available to make recruiting a slick process and utilising some AI features too! Cons The mobile app version didn't seem to be fully operational with minimal features compared to the full version. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) The cost implications of starting with SaleForce as a start up were prohibitive and when you compare products JobAdder is recruitment specific which shows in the product. Review Source Response from Job Adder December 16, 2024 Thank you for your feedback, Mosi! We're delighted to hear JobAdder has been great to your recruitment process and that you’ve found value in our integrations and AI features. We appreciate your note on the mobile app and will pass it along as we aim to improve. Thanks for choosing JobAdder! TG Tynell G. Account Manager Staffing and Recruiting Used the software for: 1-2 years ### "thank you " January 12, 2023 5.0 love the software - amazing job! i hope i will contiune to use through out my career. i found out my first compnay was ceasing use of JA - it helped me make the dredded decsion to leave the organisation (among many other issues) it was the push i needed to resign. i found out the next (current) company utilised JA and sealed the deal for me :) thank you job adder! love your work Pros absolutey love Job adder and would reccomend to any business , simple and easy to use. clear information. i love the indusrty sections where you can add so much info (optional) about candidates - inductions, skills, ect great tool for talent search Cons at a glance it would be good to see any important notes next to the name that dont flood to other pages when other notes are added. - simple ones impreative to the recruitment process. EG - - "banned from FMG sites" Review Source Response from Job Adder February 1, 2023 We're so glad to hear how much you love using JobAdder and that it impacted your choice of employer. What a compliment! Regarding your feedback on adding notes to records, we recommend using custom fields to capture key information. Please contact our customer support team to set up custom fields in your account. JL Jay L. President Staffing and Recruiting Used the software for: 2+ years ### "You'll struggle to find a better ATS!!" August 19, 2020 5.0 I've implemented multiple applicant tracking systems. Our process for selecting JobAdder was thorough, b/c we had made some mistakes in previously deploying other products that looked great during the product demo, but after going live realizing the product made you hate your job and the support team made you want to strangle someone. My experience with JobAdder is a 9.0 on 1-10 scale. The truth is, no system is perfect...they all have their flaws. So we are extremely happy with our selection and looking forward to building our company and our processes around the current and future capabilities of their system. Pros it starts with the team and the culture/attitude of service and continuous improvement. Their culture cascades into every aspect of the business, from development, to product, to support, etc. The product is intuitive and easy to use. The support team is highly responsive and they are experts on their system, so little time is wasted by their support rep seeking answers to questions they should already have the answers to. It is very easy to configure. The product team is continually releasing helpful updates/feature enhancements to improve user experience. The integrations they've built bring significant functionality through their marketplace that not only offers enhanced features/capabilities, but saves time...a lot of it! Cons They are working on most of my issues. They have an effective process for processing the user community's feature enhancement requests and adding meaningful requests into the product roadmap. The two things that I'd like to see is: 1) Multi column sorting, and 2) group update of any/every field in a record. There are other things, but the workarounds are acceptable. Alternatives considered [Tracker](https://www.capterra.com/p/141766/TrackerRMS/)[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[Exelare](https://www.capterra.com/p/17088/Exelare/)[CATS](https://www.capterra.com/p/45814/CATS/)[Kortivity](https://www.capterra.com/p/154561/Kortivity/) Reason for choosing JobAdder product and organizational maturity, service & support, data migration process, features (integrations, capabilities), functionality (UI/UX, ease of use), and product roadmap. Review Source Lina B. General Manager Human Resources Used the software for: 2+ years ### "Brilliant Job Adder !" October 25, 2023 5.0 Absolutely Outstanding!The team at Head Office was incredibly pro-active and helped me at every step, responded to all queries very quickly.Excellent Sales and Support staff.I have used a number of competitors, JobAdder is the only software program to use for Business Development, Client Management, Labour Hire and Recruitment. Pros Where do you start - Everything including, Candidate Management, Business Development, Finance and Costing, right through to Advertising. Cons The Price - Its going to hurt when I have to buy more licences. Reason for choosing JobAdder User Friendly and great Sales and Support Review Source Stefano B. Vice President Facilities Services Used the software for: 6-12 months ### "Shiny when sold, nightmare when used" May 17, 2022 1.0 At sales stage Jobadder seemed to tick all the boxes. Seemed one step ahead in terms of integrations and to be providing an overall array of features that fit our needs. Once we got to use it, it has been a terrible, painful experience. We deeply regret choosing Jobadder and despite investing additional $ in the top setup package, we will now be looking to move to a different ATS after only 6 months. We stronbgly suggest you to look carefully into how each feature you care about works, because it will likely work differently than you expect. In detail, this why we think this has been a terrible choice for us: 1) There is literally no automation. Yes, there are email templates, yes, there are contracts embedded through hello sign etc, but everything must be triggered by a human. Moving candidates, send email etc. Nothing can be automated to a level we would have expected in 2022. Auto rejection email? Nope, move candidates in rejection stage, select all candidates, select action, select email, repeat every day of your life. 2) Jobadder is not the same product in all markets. Some features may or may not be available in the country you choose to put you data on. It's bizarre. 3) We got sold a product that should integrate with Aircall. We must record voice interactions as part of candidate note and this did all we needed. Aircall integration is left right and centre everywhere. Could not get it to integrate correclty. Took 5 months of tickets for support to come back with t Pros Cheaper than others for 2 users or less Cons No Automation Byzantine UI - Poor UX Integrations not available in some servers Aircall integration does not work Slow, time add up when used intensively Poor knowledge base Poor reporting features Alternatives considered [PinPoint](https://www.capterra.com/p/28370/PinPoint/)[Lever](https://www.capterra.com/p/142452/Lever/)[Fountain](https://www.capterra.com/p/178067/fountain/)[Workable](https://www.capterra.com/p/130175/Workable/)[Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reason for choosing JobAdder It appeared to have all we needed, but little was working as intended once we purchased. Review Source Response from Job Adder November 30, 2022 Hi Stefano, We're sorry to hear that your experience has been far from great and we appreciate the time you took to provide us with your feedback. We understand your frustration regarding what was promised and what was delivered, especially around the automation piece and the integration with AirCall. Our team will work with yours to solve these issues for you. Thank you again for taking the time to let us know what's not working, and giving us the opportunity to set it right. The JobAdder Team AA Aishwarya A. Recruitment Professional Staffing and Recruiting Used the software for: 1-2 years ### "Best review of JobAdder" February 20, 2023 5.0 The overall experience with JobAdder is very much good and I am satisfied using JobAdder. Pros I like the resumes searching facility and database management of JobAdder. Also the usage to find candidates and check their status. Cons There is nothing such cons of JobAdder for now. We can have the effective use and it is very easy to use. Review Source Response from Job Adder April 4, 2023 Thank you for your 5-star review, Aishwarya! We are so pleased to hear that you're taking advantage of our proactive sourcing features and are satisfied with our product overall. The JobAdder Team YH Yvette H. Director / Principal Recruitment Consultant Human Resources Used the software for: 2+ years ### "JobAdder is a fabulous product..." January 12, 2023 5.0 Good. The response to any problem is very swift and the staff are friendly. Pros The system is easy to navigate, with each of the pages linked to others, saving a lot of time. Cons The JobAdder development is constantly making improvements, and new service providers / Add-ons are regularly added, and yet some of the basics don't seem to get finished...like updating the Contact screen so that is is the same as the updated Candidate screen. I've made numerous practical improvement suggestions and yet to see any of them implemented. Reason for choosing JobAdder I had used JobAdder for several years at my previous company and wanted to be able to hit the ground running. (My previous employer had done the groundwork comparing other products and as I enjoyed working with the product saw no point in recreating the wheel. Review Source Response from Job Adder February 1, 2023 That's high praise indeed, Yvette! I love that you had a hand in recommending JobAdder to your new employer. Thank you. Please do continue providing feedback on the product as our team does review suggestions, even if they aren't currently on our roadmap. NN Natalie N. recruitment consultant Medical Practice Used the software for: 2+ years ### "Excellent recruiting software, easy to use, very functional and lots of customisation available" January 12, 2023 5.0 I have customised it so I can recruit really efficiently. Pros features easy to use, easy to see candidates in a list OR individual files, can open links always in a new tab, its very very smooth to use and very nice to look at, Makes me motivated to work! Cons some small areas don't talk to other areas, I really need some changes made so the system can be more well rounded. I also have a glitch in my system so you cant amend activity sheets without calling on JA support.In placements, you cant email / SMS both candidate and clients from the placement tabs, this can be annoying as it is not synced up with similar functions. Review Source Response from Job Adder February 1, 2023 If we've made you feel motivated to work, then our job here is done! So good to hear, Natalie. Thanks for providing your valuable product feedback as well. Patrick V. Asssociate Director Staffing and Recruiting Used the software for: 1-2 years ### "Ease of Use " January 12, 2023 5.0 Clients and candidate management and tracking are very crucial to recruiters and JobAdder help me all the time Pros Ease of Use - It is very important for executives to have a very easy to use software to perform best at work. At any given time, it should never cause a hiccup or disruption to any task. Happy to share that JobAdder gets the job done! Cons None. As for my role and function, everything that I need is in Job Adder. Review Source Response from Job Adder February 1, 2023 Thank you for your review, Patrick! Michael J. Director Human Resources Used the software for: 6-12 months ### "Great system with all requirements " January 17, 2023 5.0 Really quick customer service and customer success team. Additional support when required. Pros Able to fully customise each screen and add new fields to meet our own requirements. Cons Doesn’t have strong integration with Xero for retained work making it more manual than contingent invoicing . Alternatives considered [Recruit CRM](https://www.capterra.com/p/174348/Recruit-CRM/)[Access Vincere Evo](https://www.capterra.com/p/152350/Vincere/) Reason for choosing JobAdder Australian company, strong support, word of mouth recommendations Review Source Response from Job Adder February 1, 2023 Cheers, Michael. Happy to hear you've been able to customise JobAdder to suit your requirements, as well as access quick support when needed. Thanks for passing on the feedback about the Xero integration as well. Jolene V. Talent Acquisition Manager Marketing and Advertising Used the software for: 1-2 years ### "Great for small businesses, does not scale well at an affordable cost" February 17, 2022 4.0 It was fairly easy to use, however, there were many additional "basic" requirements that weren't available on the basic platform. Pros JobAdder's workflows assisted us in defining and refining our hiring processes. It was simple to use. Cons I was unable to collaborate with my hiring teams directly on the system. I could not give the hiring managers access to the platform. Review Source KOL Kim Oliver L. Recruitment Assistant Outsourcing/Offshoring Used the software for: 6-12 months ### "JobAdder: Simplifying the Recruitment Process" January 12, 2023 5.0 JobAdder is great and really helpful. It really allows you to do recruitment so easily. Quite a tool for adding value and amazing experience to all the candidates. Pros It allows you to easily track, label and manage your applications. You can easily monitor the status of your candidates. Cons Unable to batch add candidates on a Job Positions. Review Source Response from Job Adder February 1, 2023 It makes us very happy to hear that JobAdder is helping you be successful in your role. Keep it up! VR Verified Reviewer Candidate Manager Construction Used the software for: 1-2 years ### "JobAdder from a recruiters perspective " January 12, 2023 4.0 10/10, I will recommend any relevant people I come across to make use of this software Pros I love how simple and easy to follow all the features are, the support is amazing and the software is better than any others out there for sure! Cons I cant seem to get a hang of the new dashboard, I have always stuck to the old one! Review Source Response from Job Adder February 1, 2023 We love to hear from clients who are happy to recommend us to their peers. It's such a great compliment. Thank you so much! Regarding the new dashboard, we have an article in our support centre that might help! MT Manu T. Finance Manager Mining & Metals Used the software for: 1-2 years ### "Best Value of Money and easiest App" June 23, 2023 5.0 Great, we managed to achieve what we aimed for. Pros Ease of implementation, integration with the other HR system (HiBob), and one source of truth all hiring-related activities Cons Sometimes the app is not very intuitive and needs a bit of time to get used to it, nothing that cant be done with some training. Review Source jA john A. Director Staffing and Recruiting Used the software for: 2+ years ### "Great Management tool" January 12, 2023 5.0 Great tool for keeping abreast of candidate movements, applications and job monitoring Pros The ability to easily oversee candidates and monitor job progress. Cons No comment really enjoy using it as it is easy to keep track of candidate movements and job progress. Reason for choosing JobAdder Have previously used it and saw it advantages Review Source Response from Job Adder February 1, 2023 It's really great to hear that you've enjoyed using JobAdder in multiple roles. Thanks John! Dearne B. General Manager Human Resources Used the software for: 2+ years ### "JobAdder Integration fit for purpose" January 12, 2023 5.0 Pros Integrations with multiple platforms is very helpful, customer service is great and very responsive. Cons Can be glitchy and slow after upgrades have taken place. Review Source Response from Job Adder February 1, 2023 Hi Dearne, happy to hear you've had a great experience with JobAdder so far. NB Nicolas B. Owner Staffing and Recruiting Used the software for: 6-12 months ### "Great applicant tracker but workflow could do with improvement" August 11, 2015 3.5 Pros Jobadder makes the applicant tracking process easy to manage if you use job boards such as Seek (who are a part-owner of Jobadder). Being able to access candidates from anywhere via this cloud based tool is great. The resume search tool is also good and the system is relatively fast given it's cloud based. Cons Whilst this is a slick tool, Jobadder still has a way to go in terms of being a total workflow management tool and it is quite clear that it started life as an applicant tracking tool rather than a recruitment database. If you value a database where all email correspondence is linked to clients / candidates then this one is not for you. There is no seamless link between your email client and jobadder meaning you have to manually upload emails to the database (sent and received) from google or outlook 365. Furthermore this is something they (jobadder developers) do not see as valuable. For some people this is a non-issue but for me, I like to keep an audit trail of all client correspondence and easily be able to access it and ensure if needed it has a time and date stamp and can easily forward this email to a client (usual issues such as re-sending terms of business and the usual issues a recruitment firm faces around the timing of candidate submissions etc. Furthermore there is no ability to undertake a text search on notes / emails that you do manually upload into the system. The float functionality is very geared towards low-value recruitment, utilising a tool whereby the client clicks a hyperlink which goes to a jump page which you have no control over the look and feel of. From a workflow perspective, being able to update candidate skills, employment details, add notes etc is a little hit and miss. I have voiced these concerns but get the feeling their priority is to continually add smaller job boards to the platform than continue to improve workflow and functionality. It's a real pity as they are ALMOST there in terms of having a really awesome tool! For now we will stick with them but here's hoping I can change my 6 to a 10! Review Source TS Tracey S. Recruitment Consultant Maritime Used the software for: 2+ years ### "The Best Recruitment Software" January 12, 2023 5.0 I use to use Salesforce and Target Recruit and I had to employ a database administrator to help with the backend. Jobadder allows even us non technical people to use it efficiently. Pros Has almost everything you need to run a recruitment agency and it doesn't tie you in to yearly contracts. The support team is amazing. Cons I can't see my team's weekly interviews with candidates and clients. Review Source Response from Job Adder February 1, 2023 Cheers, Tracey. We love that non-technical people are able to jump in and hit the ground running with JobAdder. Delivering immediate ROI to our clients is really important to us. SR Simone R. Recruitment Consultant Real Estate Used the software for: 6-12 months ### "Review of JobAdder" January 12, 2023 5.0 Fantastic. Pros The ease of ability to view your own jobs, track candidates, post job ads etc. Cons The ability to search our own database for candidates for new jobs is not as efficient as using say SEEK or LinkedIn Recruiter. Review Source Response from Job Adder February 1, 2023 Thanks for providing your feedback! I would suggest using Quick Search, Saved Searches or Boolean Resume Keyword Search to supercharge your searching. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.