# CSG Forte Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CSG Forte the right Payment Processing solution for you? Explore 87 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135920/Forte-Payment-Systems/reviews --- CSG Forte 4.5 (87) [View alternatives](https://www.capterra.com/p/135920/Forte-Payment-Systems/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CSG Forte Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews JK Judy K co-ownerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “The representatives are knowledgeable, courteous and easy to reach by phone.“ April 15, 2026 DB Danette B AccountingReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “It was not able to interface with our property management system to post tenant payments“ December 22, 2024 TC Tim C CEO/OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “CSG Forte allows me to schedule and process a large quantity of ACH transactions cost effectively and accurately.“ October 3, 2023 AA Alessandro A Sr. Director of OperationsComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “The ACH processing time takes too long, and the Dex dashboard isn't intuitive.“ October 19, 2022 TK Tammy K Treasury ManagerGovernment Administration, 51 - 200 employeesUsed the software for: 1-2 years. “The ease of use, reporting tools, and responsive customer service.“ May 15, 2025 RB Richard B Managing PartnerAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “We opted to wait and see what Forte did in 90 days and planned to sue them in small claims court if they decided to use their ridiculous two year provision to continue to hold our money. “ October 5, 2021 AA April A Collector of RevenueFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “Forte is very user friendly and the customer service is always quick and efficient!“ May 16, 2025 RB Richard B Managing PartnerAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “All the personnel would do was parrot the account closing email that we had received that was itself less than helpful.“ October 5, 2021 ## Showing most helpful reviews Showing 1-25 of 87 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jake S. Property Manager Real Estate Used the software for: 2+ years ### "Forte is the Program that our Management software used to do Tenant Pays and it was nice" July 6, 2019 4.0 Very positive experience. Pros The payments process quickly and are transferred to the bank fairly quickly. Cons Really can't think if anything troubling we ran into. Review Source Response from CSG Systems International July 9, 2019 Hi Jake. Thanks for taking the time to provide your feedback. We're so happy to see you've had such a wonderful experience with Forte. If at any point you have any questions or need assistance, our support team is available at your convenience. JK Judy K. co-owner Construction Used the software for: Less than 6 months ### "5 stars for customer service" April 15, 2026 5.0 I am very satisfied with the set up guidance I received when converting our company data to new accounting software, linking our bank account and creating a CSG Forte merchant account. Pros CSG Forte customer service is one of the best I have experience over 35 years of running a small business. The representatives are knowledgeable, courteous and easy to reach by phone. Response time via email is prompt as well. One representative (\[sensitive content hidden\]) went so far as to set up a three-way call with the accounting software I use to clearly and succinctly explain a programming modification that would change what was displayed when a customer clicked the payment link in an emailed invoice so that the end user truly would have control over which payment options to present to customers. The programming change was recently implemented by the accounting program, all thanks to CSG Forte's customer service representative. Cons Multiple ACH payments made the same day combine into one bank deposit, and then there's a bit of detective work required to confirm which invoices combined to make that total. Individual payments are visible in Forte, of course, and those individual payments are seen in the accounting software, but the intermediate step - the bank deposit total - presents a lump sum. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) QB is WAY too expensive and keeps increasing their prices. We only have 2 employees and were paying more than$500 annually for payroll software in addition to $16/month to write 2 paychecks. Review Source RB Richard B. Managing Partner Accounting Used the software for: Less than 6 months ### "Poor Customer Service, Poor Communication, and Poorly Structured Business Practices" October 5, 2021 2.0 As mentioned, we had processed a single transaction for just over $2,400 through Forte. Forte indicated that for that transaction we had one of two choices. First, we could do nothing and in due time Forte would release our funds to us as outlined in our agreement. So I read the clickwrap agreement on Forte's website. Due time, which was determined exclusively by Forte, was at least 90 days, but could be extended by Forte in its sole discretion up to two years. Forte's second option, and the one that they indicated repeatedly that they strongly preferred, was for us to contact our customer and have the customer stop the payment on their end causing it to be returned to Forte. We could then collect payment from our customer a different way that didn't involve Forte. Aside from the fact that that would have likely been difficult to do and might not have worked (since the payment was several days old at this point), it also would have damaged our relationship with our customer, which was unacceptable. We opted to wait and see what Forte did in 90 days and planned to sue them in small claims court if they decided to use their ridiculous two year provision to continue to hold our money. Ninety days came and went. Forte did nothing. We waited another 30 days. Forte did nothing. Finally, I emailed Forte again and reminded them of the issue. I received no response from Forte; however, the next week our $2,400 arrived in our account. What a mess! Pros We decided to add Forte to our merchant services suite to process ACH payments at lower cost. Getting our account setup with Forte was very easy as was integrating it in with our business management software (Zoho). Processing payments through Zoho onto the Forte platform was also very straightforward. In all, it had the potential to be a major improvement to our business and to significantly reduce our cost for payment processing, unfortunately it did not work out that way. Cons Forte's product operated as a bait and switch. We processed a grand total of one transaction on the Forte platform. The day after that first transaction, we received a poorly written email from someone at Forte thanking us for our cooperation with their investigation and indicating that it had now been concluded. That was the first we had become aware of any investigation. Forte indicated in their email that they had opted to close our account and that a subsequent email with additional information would follow. Shortly thereafter, the second email arrived. That email indicated that Forte had opted to close our account for one or more of a number of reasons. The vast majority of the reasons obviously didn't apply (for example, one of them was excessive returns and another was excessive chargebacks -- we'd only processed a single transaction and never had a return or chargeback). Several emails to Forte's "fraud investigator" and customer service failed to produce a more meaningful understanding of why Forte had chosen to close our account after a single transaction. All the personnel would do was parrot the account closing email that we had received that was itself less than helpful. Either way, we accepted that the account was closed, moved on, and hired another vendor for ACH payments. Given Forte's lackluster customer service it seemed to be a blessing in disguise. That left, however, one final matter. Alternatives considered [authorize.net](https://www.capterra.com/p/221412/authorizenet/) Reason for choosing CSG Forte We were attracted to Forte by it's low per transaction cost and that it does not have a monthly account fee. Review Source Response from CSG Systems International December 14, 2021 Hi Richard, We're pleased you recognized how simple we've made it to integrate to popular software applications like Zoho, and the significant cost advantages of our platform. Like many in our industry, CSG Forte performs required Know Your Customer checks and has determined what level risk is acceptable to our business. Unfortunately, this can lead us to making the tough decision of not working with certain merchants. We have made changes to ensure we communicate faster with merchants in the future, so you'd have the information needed to act accordingly. We appreciate you taking the time to provide specific feedback. KT Ken T. Webmaster Non-Profit Organization Management Used the software for: 2+ years ### "Excellent Pricing-A Little Lacking on Features" July 19, 2019 5.0 We started out with PayPal online payments but quickly wanted a more robust and professional way to accept payments at a lower cost. Forte was a great solution for us overall. Pros The system handles all the PCI requirements and offers very, very competitive one-time eCheck entries. VERY few companies I found will offer this so it is a GREAT benefit our church deeply appreciates. Cons Setup was a little involved, since we are not a typical storefront selling some kind of product. Our payments are all donations. As such, setting up to allow people to donate to various of our income stream was a little involved--regular donations, international fund, youth camp fund, assistance to the needy, etc. But we've been able to make it work for us. Reason for choosing CSG Forte eCheck option! Users can also set up recurring payments, but one-time with no advance set up was a definite and huge plus! Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Cost and desire for a more professional look. Review Source Response from CSG Systems International July 31, 2019 Hi Ken. Thanks so much for providing feedback based on your experience using Forte. We appreciate your time and value you as a customer. Our support teams are available to help you with whatever you need. KF Katrine F. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "It just WORKS!" August 30, 2019 5.0 We use Forte with NeonCRM. The two work together wonderfully. Pros Reliability. It just works. Up time is very close to 100%. Cons It's not pretty and takes a little bit to learn your way around, but it always works. Pretty isn't always better. I've seen many software companies release new prettier versions and lose the comfortable flexibility. Reason for choosing CSG Forte Evaluation for function, features, ease of use, and cost made Forte the best choice. Switched from [Payscape](https://www.capterra.com/p/153546/Payscape/) Forte was integrated with NeonCRM and seemed like the best option of the 5 that NeonCRM offered. Review Source EG Eoin G. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Integration with Invoicing Systems with some what rates competitive with Square, Stripe and Paypal" July 27, 2020 5.0 We had a generally positive experience with Forte. Our main use of Forte was ACH processing, but the turn around time on ACH transactions was upwards of 10 days before funds were deposited in our account. Our new processor linked with our bank has a much faster turnaround time, usually 3 days. Pros Setting up the account was a pretty smooth process. We were assigned a merchant ID and given access to a virtual client to manually charge credit cards. They offer ACH processing with our invoicing software. When we decided to move to a different ACH process we left Forte. I was expecting a hassle cancelling our account, but it was straightforward and easy. Cons The virtual credit card processing client is very dated as is the navigation for reporting. Unlike Square, Forte charges a different percentage for American Express credit cards (and many of our clients use their business AmEx which created a functionally higher credit card processing rate. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing CSG Forte Stripe requires Authorize.net which takes a percentage of payment vs a flat rate. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) We were looking for ACH payments Review Source RP Robert P. OWNER Consumer Services Used the software for: Less than 6 months ### "Disgusted with this company they are the WORST - STAY AWAY " June 3, 2021 1.0 Have a business that only collects high priced services after discussing what my company does they decided to end my agreement I am a legit company not running a scam. I give people who fought for our company services. Pros NONE NONE NONE NONE NONE NONE NONE NONENONE NONE NONE NONENONE NONE NONE NONENONE NONE NONE NONENONE NONE NONE NONE Cons CUSTOMER SERVICE, INCONSISTENCY, RUDE, UNPROFESSIONAL Reason for choosing CSG Forte YOU SHOULDN'T STAY AWAY Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) Customer is better and they are helpful they didnt interrogate me what my business is about Review Source Response from CSG Systems International December 14, 2021 Hi Robert, We appreciate you taking the time to leave a review. Like many in our industry, CSG Forte has made business decision to not support certain types of merchant processing due to the financial or business risks involved, or may require reserves due to the increased risks in a given type, or based on information found during a required "Know Your Customer" review. It's not our intention to create friction but to manage risk and comply with regulations; however we understand your frustration given the time and energy you invested into evaluating and initially choosing CSG Forte. KR Kacie R. COLLECTOR Government Relations Used the software for: 2+ years ### "Highly Recommend" October 22, 2025 5.0 We have had Forte for years and not once had any issues that couldn't be quickly fixed. Most companies need to work on customer services response times, but we've never had an issue. Pros Customer Service is top notch. Equipment provided is easy to manage. Payment processing is simple, transaction fees are minimal, easy to operate, and reporting is easy to follow. Cons I don't feel I have any cons about Forte. Processing is simple and if any issues arise, they are resolved quickly. Review Source VA Vaishnavi A. Software Developer Legal Services Used the software for: 1-2 years ### "Payment Integration review as a developer" October 23, 2025 5.0 Smooth, easy to understand the documentation. Dex portal is easy to navigate. Overall it was greate. Pros Customer support and open to suggestions. Very friendly and readily available. Faster resolution of issues/support. Cons Website can be more user friendly, it is fine but always scope for improvement. Sometimes it flickers . Also, some mistakes in documentation(w.r.t. rest api integration). Otherwise it is fantastic. Review Source TK Tammy K. Treasury Manager Government Administration Used the software for: 1-2 years ### "Great Payment Tool" May 15, 2025 5.0 CSG Forte is an excellent partner. I would highly recommend. Pros The ease of use, reporting tools, and responsive customer service. Cons None that we've encountered, all has been positive. Any questions or concerns are immediately addressed. Review Source MC Matthew C. Treasurer Account Manager Government Administration Used the software for: 2+ years ### "Love the customer service!" November 10, 2020 5.0 Pros The functionality has adapted well with our in house tax system; the customer service from \[SENSITIVE CONTENT HIDDEN\] is what makes this the best for me and our team - she is always ready to trouble shoot any issues and we are committed to Forte because of the customer service we get. Cons Txt file manipulation can be a bit challenging when we have files with thousands of tax payers - it can be very time consuming but overall the "search and conquer" methods we apply work Review Source Response from CSG Systems International November 11, 2020 Thanks for your review, Matthew. Forte is proud of its customer service and support we provide to each and every customer. We thrive on working with government entities whether they use in-house or 3rd party tax software vendors, we have the flexibility to make it work. HP HORACIO P. Software Engineer Computer Software Used the software for: 1-2 years ### "Great developer-oriented company" November 21, 2020 5.0 Pros API is very easy to understand and there is always. I mean always a customer service representative that knows VERY well the API and the business who can REALLY talk to a developer , not making me waste time and going always to the point. Much better that other competitors who usually to accomplish the same takes way longer. As a developer is is great to talk to someone who understands what is needed and always gives the right answer. Cons I have not found any issues with this implementation. Review Source Response from CSG Systems International November 23, 2020 Thanks for your review, Horacio. At Forte, we're proud of our developer friendly web services, including easy to read documentation, sample code, and workbench. On top of that, as you've mentioned, Forte has a dedicated team to work with you through the details and answer questions you may have as you are integrating with our products. KG Kevin G. Founder Facilities Services Used the software for: 6-12 months ### "Review of Forte" June 18, 2019 5.0 Good Pros We use it a payment processing tool for Nexudus for our coworking space. It works. Great customer service Cons The admin interface is a bit clunky, but we're figuring it out Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[Stripe](https://www.capterra.com/p/123889/Stripe/)[Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/) Reason for choosing CSG Forte Easier integration with the tool we're using Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) Cheaper and easier ACH bank transfer option Review Source Response from CSG Systems International June 21, 2019 Hi Kevin. Thanks for taking the time to provide your feedback. We do appreciate it! Our support team is available to help you through the admin interface if you'd like. They are available to answer any questions you may have, at any time. MH Michael H. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Solid choice for our small business" February 2, 2021 5.0 Forte is an easy way for us to get paid faster with eCheck payments, really glad we found them. Pros We use Forte mainly for processing eCheck payments. The secure web pay feature is very useful for customers to make payments and was pretty straight forward to implement into our website. I also appreciate that their fees are low and transparent. Cons I feel like the forte checkout option should be easier to implement, similar to the secure web pay feature. It's not a big deal but it would be nicer to use since it looks more mobile friendly, but I'll probably need a web developer to put it on my website. Alternatives considered [authorize.net](https://www.capterra.com/p/221412/authorizenet/) Reason for choosing CSG Forte Lower price for our needs. Review Source DH Dean H. Business Systems Analyst Government Administration Used the software for: 2+ years ### "Happy with forte as a payment processor" November 3, 2020 5.0 Pros The forte support team is outstanding. Never have trouble contacting them, and they've always been a pleasure to work with Cons Android app needs major work. All other facets of their solution are outstanding. Review Source Response from CSG Systems International November 5, 2020 Thanks for your review, Dean. Forte is proud the work our support team is doing and we're glad you feel the same. Our product team continuously build enhancements to our solutions and we'll definitely keep your feedback in mind. MV Matt V. Central stagg Religious Institutions Used the software for: 2+ years ### "Exactly what we hoped for" July 26, 2019 5.0 Fantastic . Pros Simplicity and effectiveness. Exactly what we were hoping for. Cons Sometimes I do wish that it did a little bit more. Review Source Response from CSG Systems International July 31, 2019 We're happy to hear you've had such a positive experience with Forte, Matt. Thank you so much for taking the time to leave your feedback. If you ever need anything, our support team is available at your convenience. KS Karen S. Collector Government Administration Used the software for: 2+ years ### "Forte" December 16, 2020 5.0 Pros Forte is easy to use and has great customer service. Cons I had no problems with the implementation of the software. Review Source Response from CSG Systems International December 22, 2020 Thanks for your review, Karen. At Forte, we're proud of the ease of use of our products and outstanding customer service. GV Gil V. Owner Financial Services Used the software for: 2+ years ### "Easy to Use" September 20, 2019 5.0 Very happy with the software, before I used my banks software was much more complicated to navigate and set up the feature Pros From the moment of installation I was able to easily set up the accounts and start applying the different features. Great customer service Reports on transactions Cons I don't have any complains on this software Review Source Response from CSG Systems International June 5, 2020 Hello Gil, Thanks so much for taking the time to provide your feedback. We're glad that you've had such a positive experience using Forte. If you ever need anything, our support team is available at your convenience. ML Mark L. Owner Accounting Used the software for: 2+ years ### "Credit card processing made easy" July 3, 2019 5.0 Pros I am using the online processing for my seasonal business. Forte makes it easy, no need for readers, bills are straight forward and easy to account for. Cons Not a fan of the annual reporting requirement. Seems like I shouldn't need it due to not using in-house readers, but they have helped there too. Review Source Response from CSG Systems International July 5, 2019 Hi Mark. We're glad you've found our online processing services so helpful to your business. Don't hesitate to reach out if you ever need anything. Our support team is available to assist with whatever you may need. CH CHRIS H. PRESIDENT Automotive Used the software for: 1-2 years ### "OVER ALL GOOD PRODUCT AND VALUE" August 31, 2019 4.0 SYSTEM RUNS PRETTY MUCH TROUBLE FREE Pros EASE OF USE AND VALUE BETTER THAN AVERAGE CUSTOMER SERVICE Cons i WISH IT WAS INPLEMENTED INTO SNAPON'S "CHROME" SOFTWARE Reason for choosing CSG Forte EASE OF USE Review Source AK Adam K. President Insurance Used the software for: 2+ years ### "Basic but does what I need it to do" June 17, 2019 4.0 Pros It's simplicity. That is it gives me the basics. Ease of use Cons Generally a little difficult to talk to customer service. Review Source Response from CSG Systems International June 21, 2019 Hello Adam. Thanks for taking the time to provide your feedback. It is appreciated and highly valued. We apologize that you find it difficult to speak with customer service at times. That is something we will certainly make every effort to rectify for you. BW Ben W. Customer Success Manager Automotive Used the software for: 6-12 months ### "Easy to use, great UI, great support" December 9, 2020 5.0 Pros The product is easy to use, support has greatly improved, and our representative, \[SENSITIVE CONTENT HIDDEN\], is great at following up and making sure our needs are met. Cons My one and only con would be when we first started using the product, the support wasn't great. However, this has drastically improved and we are now able to get help immediately whenever we need anything. Great improvements there. Review Source Response from CSG Systems International December 15, 2020 Thanks for your review, Ben. At Forte, we are continuously improving the way we serve our customers, and we're glad you are pleased with our support. If you have additional feedback for us, we're always happy to hear them. BM Brandon M. I.T. Director Building Materials Used the software for: Less than 6 months ### "Solid reliable product, but the set-up is a nightmare." August 9, 2019 3.0 See cons - that's how I would best describe my experience with Forte Payment Systems. Pros Easy to use once implemented. Customers appreciate the convenience. Cons Getting set-up is like walking blindfolded through a maze, but the consequences of mistakes have the potential to be costly. Review Source Response from CSG Systems International August 12, 2019 Hi Brandon. We are glad that you have found Forte easy to use, now that the implementation is completed. However, we are truly sorry you experienced such issues getting started. Our support team will be reaching out to make sure everything is working as it should be for you. Thank you for taking the time to provide your feedback. We definitely appreciate it. PF Peter F. President Professional Training & Coaching Used the software for: 2+ years ### "Exceptional customer support" October 14, 2020 5.0 Pros Any time I have had a problem, the support I receive is remarkable in being personable and professional. They are always patient with correcting my mistakes and I very much appreciate that. Cons There is nothing I can identify as a con. Review Source Response from CSG Systems International October 21, 2020 Thanks for the review, Peter. We are happy to hear that Forte makes things easy for you, we are always looking for ways to improve our customers' experience. We appreciate your continued business, please feel free to reach out to our support team if you ever need additional assistance. RE Randall E. CEO Accounting Used the software for: I used a free trial ### "Prejudiced against certain industries" June 19, 2020 1.0 They are wholly unprepared to help accounting professionals. Pros Integration of all services is good. That's it. Cons The backend provider cut us off once they discovered that our accounting firm helps people resolve tax problems. Apparently, that's a prohibited service. We are a professional firm, not a bunch of late-night TV hucksters. Doesn't matter. Reason for choosing CSG Forte integration Review Source Similar Products Featured ## Related categories [Payment Processing](https://www.capterra.com/payment-processing-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)[Recurring Billing](https://www.capterra.com/recurring-billing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.