# Page 2 | CSG Forte Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CSG Forte the right Payment Processing solution for you? Explore 87 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135920/Forte-Payment-Systems/reviews --- CSG Forte 4.5 (87) [View alternatives](https://www.capterra.com/p/135920/Forte-Payment-Systems/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of CSG Forte ## Showing most helpful reviews Showing 26-50 of 87 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA April A. Collector of Revenue Financial Services Used the software for: 2+ years ### "Forte is amazing" May 16, 2025 5.0 Using Forte is always a good experience. We have never been disappointed - the program is very efficient and user-friendly. Any questions we have are always promptly answered and explained. Couldn't be happier with Forte. Pros Forte is very user friendly and the customer service is always quick and efficient! Cons No complaints at all - Forte is an excellent asset for our day-to-day work. We have been fortunate to only have good experiences with Forte. Review Source RC Rich C. Product Support Real Estate Used the software for: 1-2 years ### "Satisfied customer" May 14, 2025 5.0 Overall satisfied. Pros Forte support is always doing their best to help every time we requested something. I always appreciate in every effort was done. Cons I can't tell of any lease to feedback about Forte. Overall experience is always at it's best and I can't complain about it. Review Source DB Danette B. Accounting Real Estate Used the software for: 6-12 months ### "Good deal for what it offers" December 22, 2024 4.0 Good for what it offers - our company needed tenant payment interface Pros Onboarding was easy to use and food for customers Cons It was not able to interface with our property management system to post tenant payments Review Source MM Michele M. Corporate Accounting Manager Financial Services Used the software for: 2+ years ### "Banking information validation" October 5, 2023 5.0 I would highly recommend for any company that would need to verify banking information, process transactions securely, and minimalize chargebacks. Pros We like the real time data and the easy-to-use application. Cons The only item that I could say would be a faster response from support would be a benefit but we really have not had any issues. Review Source TC Tim C. CEO/Owner Real Estate Used the software for: 2+ years ### "Great service and functionality" October 3, 2023 5.0 CSG Forte allows me to schedule and process a large quantity of ACH transactions cost effectively and accurately. Pros I process hundreds or ACH transactions each month; I appreciate how easy it is to schedule recurring transactions. The very few times I've had issues the team is there to help me solve my problems quickly and painlessly Cons My only real complaint is the amount of time it takes to clear an ACH transaction; in these days of instant money transfers it would be nice to have quicker ACH clearing without a big price premium. Reason for choosing CSG Forte Reliability and reasonable cost. Review Source BD Becky D. Chief Deputy Collector Government Administration Used the software for: 2+ years ### "Tax collection" July 14, 2022 5.0 Very Satisfied Pros Easy to balance reports and user friendly. Cons Since the pandemic we are using contactless pay we lost google pay, apple pay, Contactless cards but it is so nice not to have to touch, swipe or dip card. Review Source Response from CSG Systems International July 21, 2022 Thanks for your review, Becky. At CSG Forte, we're proud of the ease of use of our products. We appreciate your feedback and will continue to add to our growing number of contactless payment options. DC Danielle C. Chief Deputy Treasurer Government Administration Used the software for: 2+ years ### "Great Customer Service" July 14, 2022 5.0 Overall, we have been very happy with Forte. The customer service is great, the fees are pretty reasonable for our taxpayers Pros Easy to access any reports we may need, use of terminal for points of sale Cons Sometimes the fees aren't charged correctly Review Source Response from CSG Systems International July 21, 2022 Thanks for your review, Danielle. At CSG Forte, we're proud of our customer service team and the value we provide to you and your constituents. We appreciate the feedback on the fees charged and regret an errors that may have occurred. We are committed to resolving this and taking steps to prevent in future. JL Janine L. Director of Operations Financial Services Used the software for: 2+ years ### "Best Decision Ever" October 29, 2020 5.0 A++++ In the years we have been with Forte, will did some shopping around. Not only are Forte rates competitive but their customer service is top notch. We do not plan on moving, ever. Pros I LOVE the customer service and ease of the online terminal at Forte! Its easy to use (especially the newly released DEX platform). If I ever need assistance, I get it lighting fast. They are willing to hear suggestions and quick to find resolution with my issues (which are rare). Cons DEX is great but still needs to be developed. I am looking forward to custom reporting features. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[GoCardless](https://www.capterra.com/p/156081/GoCardless/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing CSG Forte Pricing Review Source Response from CSG Systems International November 5, 2020 Thanks for your review, Janine. At Forte, we pride ourselves in providing outstanding customer service and support. Your success is our success. We're glad you like our new merchant portal that is designed to simplify your payment operations and management. We'll definitely continue to build new enhancements and we appreciate your feedback. TM Tina M. Loan Manager Financial Services Used the software for: 2+ years ### "Very Robust User Friendly Payment System" July 19, 2019 5.0 Overall we are very satisfied with our Payment System provided by Forte. Pros Forte Payment Systems has a user friendly interface great for both large or small corporations. The cost of this payment system is highly competitive, and the system allows for easy payment processing. The variety of payment options, types, and payment schedules allows for a wide range of versatility and flexibility for our clients. Cons It takes roughly 6-7 days for the funds to hit the account. There are other same day and next day payment systems out there, so it would be wonderful if Forte could cut this down to 2-3 days. If there is an NSF, we do not receive a notification for several days. Many times the clients have already alerted us before we receive the notification. Review Source Response from CSG Systems International July 23, 2019 Hi Tina. Thank you for taking the time to leave a review and provide your feedback. We're glad you find Forte user-friendly and versatile for your business and client needs. Our support team is available to discuss the notification options for you at your convenience. Please do not hesitate to reach out. MD Matthew D. Owner Real Estate Used the software for: 2+ years ### "Fort Payment Systems" July 26, 2019 4.0 Once set up this works flawlessly in the background. I had very very good help from their IT to get it linked to my webpage. I have no true complaints, just ideas that things could be easier for the average person. Pros Once it's up and running there is little to no maintenance needed. The price for the service is great compared to some competition. The customer facing portal is easy to use. Cons The administration interface is not the best. There should be easier non-tech savy interactions. For example creating a confirmation letter for a transaction shouldn't require the effort of finding and clicking the right code on the side to input a customer name. Maybe adding templates would work just fine and leave the specialized make your own to those who are inclined. While I'm sure you can do just about anything I could need, I stick with the basics because I'm not as tech savy and don't intend to hire a programmer so I can accept payments. Reason for choosing CSG Forte N/A - any initial research found other options pricy Switched from [PaySimple](https://www.capterra.com/p/146664/PaySimple/) Cost Review Source Response from CSG Systems International August 1, 2019 Hello Matthew. We appreciate your honest feedback. This helps us to improve in areas that would make the most impact for you. Please don't hesitate to contact our support team for anything. We're here to help. SR Stevie R. Director of Operations Music Used the software for: 2+ years ### "We only use it because we have to" September 5, 2019 2.0 Pros The only pro about your product is that it allows for our developers to write their own code to reconcile the transactions processed in Forte with our Quickbooks software. We have had to spent an absurd amount of resources to get it to work, but at least you allow us the option and a sandbox as other companies require a 3rd party software or close this information off completely. Cons Pretty much everything else. The Dex platform is a slight improvement, however, everything needs to be initially set up in the Virtual Terminal prior to being available in Dex (example, email addresses). The Virtual Terminal is horribly designed (literally painful to look at) the amount of clicks it takes in order to complete a function is excessive, the character max for email addresses is unnecessary. If we could switch off of this platform we would, but unfortunately many of the other processors out there do not play well with Quickbooks Enterprise. Review Source MQ MARTA Q. Pike County Indiana, Treasurer Government Administration Used the software for: 6-12 months ### "Forte has been one of my greatest choices" November 5, 2020 5.0 From the beginning, they have been so very easy to work with. If I have questions, I just call their service department and I normally have an answer within minutes. I am not very intelligent when it comes to technology, but they made me extremely comfortable right from the start. Pros With our previous vendor, I would "miss" payments -- they would send an e-mail for each payment and that was almost impossible to keep track of. Forte sends a listing of payments that have come through each day, as a group, making it so much easier to track. Cons The equipment was a little expensive to begin with, but it's been worth every penny. Reason for choosing CSG Forte Forte was quite a bit cheaper than my former vendor and making the switch was extremely easy. Review Source Response from CSG Systems International November 9, 2020 Thanks for your review, Marta. We're proud of our flexible reporting capabilities and that it help ease the reconciliation process, which we know can be a nightmare. Our customer service team pride itself in making sure we resolve each and every single issue raised by our customers. VR Verified Reviewer Finance Administrator Managr Consumer Services Used the software for: 1-2 years ### "Forte is all we need" May 17, 2022 5.0 Pros Forte makes it very easy to collect online payments and helps to identify any fraudulent payments. Cons I have yet to run into an issue with forte. So far so good. Review Source Response from CSG Systems International May 23, 2022 Thanks for leaving us a review. At CSG Forte, feedback is key to continuously improving the way we serve our customers. We're glad to hear you recommend CSG Forte and rely exclusively on us to meet your payments needs. SC Sean C. President Financial Services Used the software for: 2+ years ### "Excellent and Reliable Service" July 1, 2019 5.0 We just don't have problems with the bank account verification service. Nobody complains about the accuracy of the information we deliver and we have had at least 99.999% up-time. The service just doesn't go down which is amazing. Pros The bank account verification service is fast, accurate and reliable. We have had almost zero downtime in 10+ years of using this product. Cons Initially the bank account verification service was limited to a handful of large banks with many verifications returning an "Unknown" status, but almost all bank accounts we verify now are in their network. Reason for choosing CSG Forte Almost real-time positive verification on bank accounts. Nobody else had that. Review Source Response from CSG Systems International July 5, 2019 Hi Sean. Thanks for taking the time to provide your feedback. We're glad that you've had such a positive experience with the account verification tool. Our support team is available to assist you and answer any questions you may have, at any time. DB Dane B. CMO Real Estate Used the software for: 2+ years ### "Real Estate investor" July 22, 2019 5.0 It makes it super easy to collect my rent. Just have to get the signature. Pros Easy to use. Can schedule rental payments for the entire year. Cons Wish I could connect directly with quickbooks accounting software. Wish I could get the payment sooner without incurring any fees. Would be nice if there was a online form that I could send my clients basically asking them for there bank account information and asking them to sign to authorize the transactions. I would be able to choose the dates that the money would come out and the amount. Review Source Response from CSG Systems International July 31, 2019 Hello Dane. We're glad you have found Forte easy to use and the scheduling function valuable. Our integration team would be able to speak with you about connecting with other systems/applications. They are available at your convenience. JO James O. Owner / Account Management Real Estate Used the software for: 2+ years ### "Our success was thanks to our \[SENSITIVE CONTENT HIDDEN\]" November 10, 2020 5.0 It has been a good experience so far and we are looking forward to growing with them. Pros It was easy to integrate with. Our \[SENSITIVE CONTENT HIDDEN\] was supportive, worked with us to understand our unique needs, and went to bat for us to get us what we needed. Cons Reporting is not as open as we would like. Limited options for structuring the size and shape of deposits once they hit the destination account. Review Source Response from CSG Systems International November 11, 2020 Thanks for your review, James. Forte thrive on providing outstanding sales experience and customer support. Thanks for your feedback on potential enhancements to our reporting, we'll definitely relay that to our product team. LO Lynn O. Accounts Receivable Specialist Consumer Services Used the software for: 2+ years ### "Great third party processing payment software" July 19, 2019 4.0 Easy to use product for our customers, with a low processing fee charged to them. Reliability of payments. Reliability of software. Have not experienced any online hacking issues with your software. Pros Ease of use, low fees, great customer service, ease of use for our customers. Cons Length of time it takes to be notified regarding a declined transaction. I am aware that there are multiple channels that the payment needs to be processed through. Review Source Response from CSG Systems International July 22, 2019 Hi Lynn. Thanks for taking the time to provide feedback on your experience with us as your payment processor. We're glad that you've enjoyed using us and look forward to continuing to serve your needs. CH Chris H. CFO Financial Services Used the software for: 2+ years ### "Good Product" July 26, 2019 4.0 Overall it's positive. Calling into CS can be a challenge with wait times although we call in very infrequently. Pros Easy to enter information and set up billing, both one time and recurring. Cons Inability to customize some fields and viewing/changing of scheduled transactions. Alternatives considered [Fortis](https://www.capterra.com/p/77341/fortis/) Reason for choosing CSG Forte We use both Review Source Response from CSG Systems International July 31, 2019 Thank you for providing your feedback, Chris. We are happy that your overall experience has been a positive one and your feedback will be used to help us improve our services overall. ST Stephen T. Owner Retail Used the software for: 6-12 months ### "Money saver" April 11, 2019 5.0 Overall I am very happy mostly because I’m saving money in processing fees being a small business bills can add up quickly so it is nice to save where you can. Pros I like that for the most part it is easy to figure out and navigate though the sections. I had to call to figure out how to set up automatic payments but if I was more of a tech person I could have figured it out quicker. Cons I feel like there are to many steps to run a person. Searching for someone is better know that I figured out a faster way to find them but it would be nice to have the setting default to how I run them on the web option so it was 1 less step to go through. It can take up a lot of time when your running multiple people to have to go through the options on every person. Review Source Response from CSG Systems International April 16, 2019 Hi Stephen. Thanks for taking the time to provide your feedback. We do appreciate it! Our support team is available to assist you and answer any questions you may have, at any time. VR Verified Reviewer owner Music Used the software for: 2+ years ### "Forte- good for ACH" December 9, 2020 4.0 Pros it's cheaper than most other ones, Offering next-day funding is a critical feature that not many of these companies have Cons UI needs work, code is a bit clunky, I'm just a small biz owner not a banker. Reason for choosing CSG Forte price Review Source Response from CSG Systems International December 15, 2020 Thanks for your review. We're always open for feedback, so feel free to reach out should you need assistance with anything. MC MARY C. Director of Public Utilities Utilities Used the software for: 1-2 years ### "Good value, but check integration with your billing system first!" August 4, 2019 4.0 Getting customer service to understand our problems and respond with solutions has been a challenge. We are still manually managing some parts of the payment posting and update process. Pros Pricing for local government was a key driver for us, since we absorb all of the processing fees. Cons We thought that the software would integrate with our billing and payment system seamlessly, and that our time of day cutoff would be accommodated. This is not true in all cases, particularly with echecks Review Source Response from CSG Systems International August 9, 2019 Hello Mary. We are sorry to hear you have experienced integration challenges with your current billing and payment system. Our support team will do everything they can to assist in resolving that with you. AP Ali P. Founder/President Education Management Used the software for: 2+ years ### "Elite Tutoring Place" August 31, 2019 5.0 I have been using the Forte for 10 years. I have used and try other banks. I found Forte gives me more options. The options will make the charges to be mistake free. Mistake free business will have happy customers. Happy customers will help my business to grow... Pros Giving the user so many options. The options reduces mistake. That's why I recomend Forte to all my franchisee. Cons Probably could be faster. They could have more people to work at customer service. Reason for choosing CSG Forte I already answer that question Review Source PA Pirooz A. CEO Computer Software Used the software for: 2+ years ### "Reseller's Prespective" December 1, 2020 5.0 Pros The APIs are easy to use and work well. Very well defined functions allow us to perform . Cons The first iteration was new, and functions were missing. All functions are working well now. Reason for choosing CSG Forte Forte APIs are much easier to use. Review Source Response from CSG Systems International December 3, 2020 Thanks for your review, Abir. At Forte, we build web services for developers, by developers. We thrive to eliminate complexity with integration by providing good dev documentation, sample code, work bench, and sandbox environment. And we're always one call away should you need any help. NS Naomi S. Office Manager Medical Practice Used the software for: 2+ years ### "Forte is a great software to use." August 12, 2019 5.0 Pros Very easy to use software. Have never had any problems. Customer service has always been very helpful with any of my questions, they are also very friendly and professional. Cons Off the top of my head, I cannot think of any cons. Review Source Response from CSG Systems International August 13, 2019 Hello Naomi. Thanks so much for taking the time to provide your feedback. We're glad that you've had such a positive experience using Forte. If you ever need anything, our support team is available at your convenience. KF Katherine F. Operations Marketing and Advertising Used the software for: Less than 6 months ### "Worst sales and onboarding process I've ever been through" October 30, 2023 1.0 I am a complete loss as to how this business acquires any customers. If it wasn't our only software option for our needs I would have ditched the process 4 months ago. Pros It is the only tool that processes CAD ACH and integrates with Maxio Cons The sales process was VERY lengthy, the underwriting approval process was confusing and slow, the onboarding support was non-existent. I reached out to Forte on May 17. At this point on Oct 30 I still am not sure whether we have been set up on the system. We got an automated email from the processing dashboard but it has no functionality and no-one from the team has reached to let us know if our application was successful, or responded to my emails. Reason for choosing CSG Forte It was the only software that could complete our ACH processing needs while integrating with our new billing software Review Source Response from CSG Systems International November 13, 2023 Hi, Katherine! We apologize you had a poor experience, and we appreciate you bringing this to our attention. We are always looking for ways to improve the experience our customers have with CSG Forte. Representative from our team have reached out to you directly to help resolve this issue and learn from your experience. We appreciate your business and look forward to delivering excellent service moving forward. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.