# Page 3 | Arena QMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Arena QMS the right Quality Management solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135978/Arena-Quality/reviews --- Arena QMS 4.4 (97) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Arena QMS ## Showing most helpful reviews Showing 51-75 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Production Manager Medical Devices Used the software for: 2+ years ### "Document Management at its top" June 19, 2023 4.0 Arena QMS, with its features and being cloud based, is a powerful tool to manage all the Company documents and allows streamlining the Documents and Change Control processes. Pros The possible customization, the document storage and the approval process control. Cons The tool is not immediate to use and sometime the user interface is not so easy. Sometime the updates of the UI get the users confuse. Review Source Response from Arena, a PTC Business June 20, 2023 Thank you for taking the time to leave us a review! We're happy to hear Arena QMS has helped you streamline documents and change control processes. Thank you for sharing your feedback about the user interface. We'll make sure to account for this in future product enhancements. VR Verified Reviewer Sr. Manufacturing Engineer Machinery Used the software for: 2+ years ### "Arena can handle it all!" June 15, 2021 5.0 We are able to manage change across a multinational organization with ease Pros Having a centralized document control system is extremely important to product engineering companies. Arena creates the one source of truth where everyone can find the released documents and their related histories. Cons The UI has improved greatly over the last year or so, with a new search feature and a drag and drop document upload. There are still some improvements I'd like to see, specifically with the spacing of different sections. There is a lot of empty space on some screens. Review Source Response from Arena, a PTC Business July 16, 2021 Thank you for giving us a 5-star review. We appreciate your feedback and are happy to learn about your positive experience with Arena QMS. JC Julien C. Quality Manager Medical Devices Used the software for: 2+ years ### "A Game-Changing Solution" June 28, 2023 5.0 This is a huge tool to use for the product and regulatory requirements compliance and especially to prove this compliance to the authorities. Pros The configuration possibilities that allows to complies with a Quality Management System.The compliance to the FDA requirements for records management, electronic signatures etc... Cons To improve the follow up of the actions, it should be useful to follow tasks individually in quality processes. e.g. Corrective and Preventives Actions Review Source Response from Arena, a PTC Business June 30, 2023 Hi Julien, Thanks for taking the time to leave us a review! We appreciate hearing your experience with our solution and are glad it's been helpful for your company. CF Courtney F. Scientist Medical Devices Used the software for: 6-12 months ### "Ease of Use for Users" January 3, 2024 5.0 Big improvement from our previous QMS system, smooth implementation from user perspective. Look forward to learning more about Arena. Pros It's breadth of capabilities, customizing of Dashboard, ability to save search filters. Cons Not auto-populating in Dashboard fields. I.E. if you click into "Training", only recently visited Trainings appear, not necessarily all that are outstanding for the user. Review Source Response from Arena, a PTC Business January 6, 2024 Hi Courtney, thank you for taking the time to leave us a review! We're glad that you've found Arena QMS to be an improvement from your previous QMS system. SG Saikiran G. NPI Engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "GOOD QMS with some issues to QAD" December 5, 2023 4.0 Pros All documentation in one platform, Sorting and searching made easy Cons Work order and material sync up with other platforms is a problem and hassle to deal with Review Source Response from Arena, a PTC Business December 7, 2023 Hi Saikiran, Thank you for taking the time to review Arena QMS. Your feedback about the work order and material sync up is helpful, and we'll share this with the team. We're glad to hear that you've benefitted from the platform! HW Holly W. Consultant Medical Devices Used the software for: 1-2 years ### "Great Document Management and Quality System Control" June 10, 2021 5.0 My experience with Arena has been fantastic so far. They aim to please and are improving the product all the time. Pros Because we rolled out Arena for Doc Control, QMS, Training, etc all at once, it was the first time I've seen a eQMS work well together. I love the integration of all the components and "worlds" and that once you understand the logic, it's very intuitive. Cons We have not been able to create reports out of Arena to get the Quality metrics that we'd like. That may be partly because we haven't put the correct fields in. The good news is that it is easy to download data into Excel and manipulate the data from there. Arena is very good responding to requests, so it is improving all the time. Review Source Response from Arena, a PTC Business June 11, 2021 Hello Holly, Thank you for your 5-star review of Arena QMS. We appreciate your feedback. We're happy to hear you had such a positive experience implementing Arena QMS and that it's the first time you've "seen an eQMS work well together"! Please reach out to your customer success coach at any time for support with reports. JM Jessica M. Quality Specialist Sr Information Technology and Services Used the software for: 1-2 years ### "Arena QMS Review by non-technical User" July 7, 2023 5.0 My customer is able to notify me of process changes and updates easily, and we are able to gather the necessary details and implement changes. Pros Arena QMS is very user friendly for non-technical users. It is easy to locate items, changes and such with the powerful search tool provided. I enjoy the user interface. Cons It seems like BOM searches time out and take a long time during busy times of day. Review Source Response from Arena, a PTC Business July 14, 2023 Hi Jessica, Thank you for leaving us a review. We appreciate your input about the BOM search and will bring this to our team for review. We're also happy to hear it's been user friendly and hope it continues to help your organization find efficiencies. PS Paul S. President Medical Devices Used the software for: 2+ years ### "Arena PLM more than eQMS" June 28, 2023 5.0 Has worked well for contract manufacturers. Ease to keep multiple clients defined Pros Arena BOM management and change control are outstanding. Cons Reporting. No out of the box dashboard. Analytics is not intuitive. Review Source Response from Arena, a PTC Business June 30, 2023 Hi Paul, Thanks for taking the time to leave us a review. We appreciate your feedback regarding analytics and reporting and will share with our team to consider for future enhancements. We're happy to hear you've benefitted from our BOM management and change control capabilities. WR Wasique R. Assistant Program Manager Oil & Energy Used the software for: 2+ years ### "Arena System" July 25, 2023 4.0 Quite good Pros Good tool to store data and information. Very good for PPAP Cons Sometimes loading data takes a lot of time. Review Source Response from Arena, a PTC Business July 28, 2023 Hi Wasique, Thank you for taking the time to leave us a review! We're glad Arena QMS has been a good tool to store your data and appreciate your feedback regarding the loading time. We'll share your thoughts with our team. SP Srimallika P. Software Test Engineer Medical Devices Used the software for: 1-2 years ### "Test documentation Review for Medical Devices" June 14, 2021 4.0 Overall Arena is a great tool that eliminates paper and performs the transactions electronically and saves a lot of time for all the employees. Pros Creation of items, uploading and routing for reviews are at high ease. Cons the searching query can be better because currently, we can only search with items that are definite. We need to remember them. Review Source Response from Arena, a PTC Business June 22, 2021 Srimallika, Thank you for your review of Arena QMS. We appreciate your feedback and are glad to hear to you are happy with the system. With regard to Search, we've made some great improvements with the latest release. Please reach out to your customer success coach for tips to improve your search experience. EH Elizabeth H. Senior Quality System Specialist Biotechnology Used the software for: 1-2 years ### "Arena QMS Review" March 23, 2022 4.0 By far the most lasting impression about this software is the profound lack of customer service. It was difficult to get ahold of customer service and the communication coming from the Arena team was unclear. They were so difficult to work with. Pros The most useful feature of the software is the ability to assign users to "roles" which allow for proxy reviewers and approvers. Cons The software is limited in some key functions for my organization. Primarily, the software lacks analytical capabilities. The system is also slow and will not allow more than one window to be open at a time. This made reviewing and comparing records difficult and slow. Review Source Response from Arena, a PTC Business April 20, 2022 Hello Elizabeth, Thank you for your review of Arena QMS. We're sorry to hear about your experience with customer service. We strive to ensure a positive customer experience. Your concern has been shared with the team. Please reach out to your customer success coach at any time to assist you. HS Harsh S. Manufacturing Engineer Medical Devices Used the software for: 2+ years ### "Great one stop solution" January 8, 2024 4.0 Pros Easy to use, great system for document lifecycle and document management. Cons Some documents tend to become buggy like formatting gets bad. Review Source Response from Arena, a PTC Business January 11, 2024 Hi Harsh, thank you for leaving us a review. We're happy to hear it's been easy to use and helpful for your document management. PP Paul P. Scientist Biotechnology Used the software for: 6-12 months ### "Efficient System" November 29, 2023 5.0 I've enjoyed using the system for our needs. Pros I appreciate the wide array of accessibility features for quality management. Cons I'd like more options available on home screens prior to being "recently used" items. Also, sometimes the search feature doesn't reset after going back to the home screen and uses the previous search word. Review Source Response from Arena, a PTC Business November 30, 2023 Hi Paul, Thank you for reviewing Arena QMS. We're glad it's been an efficient system to use for your organization and appreciate your feedback on our search feature. NT Nancy T. Component Engineer Semiconductors Used the software for: 2+ years ### "I recommend Arena PLM since it is friendly user" September 7, 2023 4.0 I do not have any business problems with Arena. The benefit is huge since Arena helps us to manage our releases. Pros It is very friendly user. You can help first time user or you can use Arena even you have not use it for 1 year. Cons Integrate with other tools. IT department need to get involve during the integration of Arena with other tools like SAP. Review Source Response from Arena, a PTC Business September 15, 2023 Hi Nancy, Thank you for leaving a review of Arena QMS! We're glad it's been user friendly and easy to use. MB Maria B. Senior Regulatory Specialist Medical Devices Used the software for: 1-2 years ### "Less clicks " July 13, 2023 4.0 Pros Less clicks to get to what you need to perform on my everyday duties. The tabs and options are easy to use and understandable. Cons Opening redlines and blacklines of a document can be tricky when reviewing. Review Source Response from Arena, a PTC Business July 28, 2023 Hi Maria, Thank you for reviewing Arena QMS. We're happy to hear you've had an overall positive experience with our solution and appreciate your feedback about opening redlines and blacklines. BJ Bo J. Program/Configuration Manager Consumer Electronics Used the software for: 2+ years ### "User Friendly Bill Of Materials Control" May 17, 2021 3.0 Overall the software has been very useful to our company and the customer service has been outstanding. Arena gives the customers the ability to customize workflow and also listens to the voices of the customers when releasing new updates. Pros ARENA is a very user friendly platform and easy to navigate. It has made it easy for our company to create, document, and maintain Bill of Materials and show visibility to those in our company, as well as third party suppliers/contract manufacturers. Requests and Changes are easily created and implemented. Cons The user interface itself looks a little outdated. Some of the integrations aren't exactly what was desired. Even with the Third party integrations, there is a good bit of backend, manual entry to be done. Review Source Response from Arena, a PTC Business May 19, 2021 Hi Bo, Thank you for your review of Arena QMS. We appreciate your feedback. Glad to hear Arena has been helpful for your company and you're happy with our customer service. You noted in the cons section that UI is a little outdated. As you know we've been updating the UI with a fresh, clean look. We have a commitment to improving user experience. -Alaine CW Charles W. Sr QC Analyst Biotechnology Used the software for: 1-2 years ### "QMS is lacking" July 7, 2023 2.0 Pros At least it is not a paper based system. Cons It is not user friendly at all. Searches are confusing, and notifications are confusing. Circulating documents through Arena is a hassle. Review Source JW Jeffery W. QMS Leader Music Used the software for: 6-12 months ### "good software for PLM and Quality management" January 2, 2024 4.0 Pros Quality module is the most like function what i used. like the nonconforming material control connect with CAPA, and easily to update the layout. Cons File no. and Document no. Item no. confused people. Review Source Response from Arena, a PTC Business January 3, 2024 Hi Jeffrey, thanks for reviewing Arena QMS. Thank you for your feedback on what was confusing in the solution. We're happy to hear you're enjoying the quality module and other features! NF Nate F. Test Engineer Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "This is my review" January 4, 2024 4.0 Pros I like that I can search whatever product I need to understand and see all documentation tied to it. I also enjoy the traceability of said documentation for doing investigations for failure analysis. Cons When searching an item number, I dislike needing to select the type of thing I'm looking for. I usually look for drawings and ECOs, and a minor thing is when I go between the two it will yield an empty search result, even though both documents I am searching have unique IDs. Review Source Response from Arena, a PTC Business January 6, 2024 Hi Nate, thank you for taking the time to leave Arena QMS! We're glad that our solution has helped boost traceability at your organization. NW Normand W. R&D Hardware Eng. Technologist Utilities Used the software for: I used a free trial ### "Planning to eventually us QMS" June 23, 2023 4.0 All in all, we are still a few years from possibly purchasing QMS modules but ARENA is on the top of our list currently Pros Its broad capabilities and ease of use makes ARENA the front runner for QMS. Cons Training is a bit long but there are a lot of features which some of them I am not yet fluent with. Review Source Response from Arena, a PTC Business June 29, 2023 Hi Normand, Thanks for leaving us a review! We're happy to hear that Arena QMS is at the top of your list. Please don't hesitate to reach out if you have further questions about our solution. VR Verified Reviewer Senior Engineer Information Technology and Services Used the software for: 6-12 months ### "Helpful QMS" June 26, 2023 5.0 My over all experience has been good. I shall recommend. Pros User-friendly interfaceComprehensive functionalityIntegration capabilitiesRegulatory complianceCustomer support Cons Users may find that the level of customization available in Arena QMS is insufficient for their specific organizational needs and workflows. Review Source Response from Arena, a PTC Business June 29, 2023 Thank you for reviewing Arena QMS! We're happy to hear your overall experience with our solution has been positive. RS Radhika S. Project Engineer Automotive Used the software for: 2+ years ### "Easy user interface and show visibility across the organization " June 15, 2021 5.0 Pros User friendly and easy to understand. Sourcing information helps collect the data smoothly and accurately. Cons Arena adds one part at a time in the Bill of Material tab section. This consumes a lot of user time. There is not a good interface with the Oracle system, since it does not account revision when its revised in Arena Switched from [SolidWorks Enterprise PDM](https://www.capterra.com/p/92707/SolidWorks-Enterprise-PDM/) For better user interface Review Source Response from Arena, a PTC Business June 22, 2021 Hello Radhika, Thank you for your positive review of Arena QMS. We're glad you find it friendly and easy to understand. Please reach out to your customer success coach to discuss adding parts. They may have a solution for you. LB Lujean B. Director of Quality Biotechnology Used the software for: 6-12 months ### "Arena review" July 20, 2023 3.0 Good experience overall. Pros It is designed for the Med Device industry Cons It functions differently than other platforms I am used to. Reason for choosing Arena QMS Supplier uses it. Review Source Response from Arena, a PTC Business July 28, 2023 Hi Lujean, Thank you for taking the time to review Arena QMS! We're glad that despite functioning differently from other platforms, you've had a good experience overall. AN Ali N. HW Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Arena User" July 5, 2023 4.0 Pros software is easy to use and has helped eliminate silos in product development Cons I have no dislike working with Arena. All the features are defined nicely and easy to navigate Review Source Response from Arena, a PTC Business July 14, 2023 Hi Ali, Thank you for taking the time to leave us a review! We're glad our software has helped eliminate silos for your organization and has been easy to navigate. EC Ecko C. Sr Mechanical Engineer Consumer Goods Used the software for: 2+ years ### "Arena feedback" September 5, 2023 5.0 Pros the universal easy access of the product is a plus Cons interfaces could be more modern. It looks a bit dated. Review Source Response from Arena, a PTC Business September 7, 2023 Hi Ecko, Thank you for leaving us a review! We're happy you've had an overall positive experience with Arena QMS and appreciate your feedback. Talk to a Capterra advisor for free and get results within 15 minutes.