Who Uses This Software?

Integrated with virtually any line of business application, DocStar solutions empowers 2,000 organization with better productivity, reduced costs & secure, instant access to any document at any time.


Average Ratings

9 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • DocStar
  • www.docstar.com
  • Founded 1996
  • United States

About DocStar ECM

Called THE BEST solution by integration partners & customers, DocStar ECM document management, DocStar AP Automation & DocStar Forms solutions, deployed in the cloud or on premises, empower growing businesses to make better business decisions & delivers fast ROI with intelligent data capture, smart workflow and retrieval & deep business insight. Integrated with ERP, accounting, HRIS, EMR or other business application, DocStar helps you automatically manage the entire lifecycle of your content.


DocStar ECM Features

  • Access Controls
  • Archiving & Retention
  • Collaboration
  • Compliance Management
  • Document Assembly
  • Document Conversion
  • Document Delivery
  • Document Indexing
  • Electronic Signature
  • Email Management
  • Forms Management
  • Full Text Search
  • OCR
  • Print Management
  • Version Control

DocStar ECM Reviews Recently Reviewed!

Cc6533007f1da8909dcb8d60116e0216

Use it for about 3 years. AP, contracts, invoices

Oct 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We use the workflow function in more than a few area and it makes our approval and processing of AP much smoother. Also have a few automated OCR feeds that make pulling key words from documents easy on users.

Cons: Need a mobile app or dynamic website to allow easier review and approval by users out of office. Also ability to easily take picture and scan and upload from phone is missing. It's not usable for our team when out of office.

I use periodically

Sep 05, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The feature that I like the most about the softwareis its ability to help us organize our documents

Cons: The reason that I have a certain dislike towards the software is because it's not super easy to use and could use some more online tutorials

Vendor Response

by DocStar on September 06, 2017

Thanks for your review Dillon! We have a number of training resources available to you. I will be reaching out to you to get your email address to Salesforce to make sure you receive our regular customer emails and providing web addresses so you can access our training portals. 1. CareCentral is our online user empowerment portal & features a number of materials including manuals, Tip of the Week, Knowledge Base & an eLearning module, which features a number of courses as well as our popular Micro Lessons series, quick ¿how-to¿ videos that are under 3 minutes long. 2. Built-in tutorials using Walk-Me ¿ just hover over the DocStar menu and select Step-By-Step. Find the function you¿re looking for, and you¿ll be guided through the process with online tips. 3. DocStar¿s Help Wiki has a number of resources including documentation and recordings of past WebEx courses 4. Live Training Events via WebEx 5. If you have a support issue, you can reach our support team via email

An EDM system with great value, web enabled with heavy workflow focus

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Base system comes with lots of standard features such as records management document workflow, zone ocr, content searching, approval routing and audit trail. The product is browser based so can support Apple/ios environments and be easily placed on premise or in the cloud. Support for multiple companies, TWAIn or ISIS scanning. Batch importing thru email, hot folder, xml or csv comes free. Full MS Office integration and virtual print driver come free. Lots of great options at an affordable price point

Cons: Looking forward to new rebranding in the 7.16 version , not a fan of the old logo and color pallet

Overall: Data entry automation for AP and AR, matching, routing of Invoices and sales orders and ease of finding documents. Version control comes standard and integrates very nicely with MS Office

Vendor Response

by DocStar on August 25, 2017

Thank you for the review Brent! I'm glad you like our new branding and I'll be sure to let the Product team know you're on the lookout for it in the product!

Love Docstar

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, ability to access our database for filing, multifunctional

Cons: haven't found anything we don't like about this software

Overall: Our company has been using Docstar for filing of documents for a few years now, we love it, no more having multiple filing cabinets throughout, now we scan the documents, file them and can retrieve them at any time. Love this product......

Vendor Response

by DocStar on February 15, 2017

We are so happy to hear that you LOVE docSTAR eclipse! Be sure to check out our eForms product and AP Automation solution! Dawn DiLorenzo Digital Marketing Manager

Great for small businesses.

Feb 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Easy to use; If you have a problem you can chat online with customer service. I like that the best. It is quick and they can log into your system and see exactly what needs to be done.

Vendor Response

by DocStar on February 09, 2017

Thank you so much for the kind words Tina! Our support team loves chatting with our customers and helping them with their product questions! I'm glad you find the solution easy to use too. Be sure to check out our Micro Lessons on CareCentral. Dawn DiLorenzo Digital Marketing Manager

Eclipse Evaluation

Feb 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The easy access to our customer files.

Cons: Often have problems trying to move or email a document.

Overall: I use Eclipse almost daily in our loan department. It is a awesome way to scan all our client info. This is a great tool for us in our department to not have to go into our actual file room every time we have an issue. It is also great when our auditors to come in and evaluate us, The only thing I ever seem to have an issue with is moving something or emailing a document. Other than that this a great tool to have.

Vendor Response

by DocStar on February 08, 2017

Thank you so much for the review Kelly! We are happy to hear that eclipse is helping your team achieve greater productivity and efficiency. Feel free to reach out to support if you continue to have issues moving or emailing a document. There may be a simple fix for that! If not, you can always submit a Betterizer and our product team will review and prioritize when improving the solution. You can reach support at 1.866.243.2240. Also check out our Micro Lessons on CareCentral - the answer may be there. Dawn DiLorenzo Digital Marketing Manager

Deep knowledge of Dynamics GP and AP automation a huge plus!

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As a leader in the mortgage space, we handle thousands of documents a month as well as invoices. Everything was processed and handled manually, causing dozens of hours of work every week, errors and delayed approvals and payments, all leading to additional expenses. Trying to find documents for audits was a tedious, costly process and storing documents in file cabinets exposes our organization to theft and loss.

We met with the top 4 or 5 vendors in addition to docSTAR and docSTAR met every one of our requirements. Plus, their knowledge of accounts payable workflow and MS Dynamics GP, easy to build workflows (even complex ones), and cost effectiveness of the solution made them our top choice. We would definitely go with docSTAR again.

Pros
Non-technical staff can build workflows very easily, saving our IT resources time. Deep knowledge of GP was essential for an easy implementation. Our staff found eclipse easy to learn and use without a lot of training. It's very intuitive. Storing content digitally will give us a fast return on investment in labor and storage. Finding new uses for the solution all the time.

Vendor Response

by DocStar on December 20, 2016

We work really hard to make sure our customers have fantastic experiences with our products and team. We are really happy to hear that the solutions are saving you time and money, our teams' expertise is helping you work more efficiently and that you are able to expand your Return on Investment with the MS Dynamics integration and new use cases!

Finally a software company that OVER delivers on their promises!!

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: VERY easy to use, great workflow functionality, stable platform with almost zero crashes or errors, all at a great price

Cons: NONE - there is nothing about the product that we do not like.

Overall: We have had nothing but EXCELLENT results and service with DocStar. We have realized a positive ROI by automating our payables processes - much lower time to process invoices PLUS we have avoided thousands of dollars in late fees. Most importantly, DocStar's customer service has been TOP NOTCH...although to be fair, we hardly ever have to call them since the solution is so stable. I would HIGHLY recommend DocStar to any company looking to automate their AP process...you will not be disappointed!!

Recommendations to other buyers: Yes..give them a call!

Vendor Response

by DocStar on December 02, 2016

Thanks for the kind review! We work very hard to provide our customers with a WOW experience and are excited that you are finding a high return on investment from automating your business processes with docSTAR eclipse.

Outshines Dark Filing Cabinets!

Nov 18, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use. With just a little training I was able to fully use the software. It's very intuitive.

Overall: Before our company transitioned to docSTAR Eclipse my office was wall to wall dark filing cabinets crammed full of personnel files. They were overwhelming and more importantly even though locked, not fully secure. With docSTAR Eclispe mountains of paper are a dark memory. Security and confidentiality are top priorities. Past and present employee information is always at your fingertips! Fingertips that no longer have to deal with constant paper cuts!

Previously an audit would require extensive time pulling individual files and documents, hoping that everything would be put back in the correct place. Now a few clicks of the mouse and documents are exported with ease with no risk of losing information or it falling into the wrong hands.

docSTAR Eclipse has been a game changer for our Human Resources Department! I couldn't dream of going back to piles of paper. I highly recommend this product to HR departments both large and small!

Vendor Response

by DocStar on November 18, 2016

Thank you for your review Kristin and we are so happy to hear that you are seeing the value and return on investment your investment in eclipse!