Who Uses This Software?

NetSuite is ideal for small to midsize businesses.


Average Ratings

107 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • NetSuite
  • www.netsuite.com
  • Founded 1998
  • United States

About NetSuite

NetSuite's ERP solution streamlines back-office processes while accelerating business cycles, improving data reliability, and empowering your business to offer higher levels of service to customers, suppliers and partners. It provides real-time visibility into key business metrics for better, faster decision-making. NetSuite seamlessly ties together accounting/ERP with customer-facing CRM and ecommerce applications allowing you to support your entire business with one system.


NetSuite Features

  • Approval Process Control
  • Bank Reconciliation
  • Cash Management
  • Check Printing
  • Duplicate Payment Alert
  • Fraud Detection
  • General Ledger Entry
  • Vendor Management

NetSuite Reviews Recently Reviewed!

Netsuite- Financials review

Nov 14, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Comments: Overall we are not satisfied on NetSuite product. we are still struggling to maintain the same.

Pros: Not much pros to mentioned however i would only say It does have lot of features for our financials

Cons: Nothing is standardized, worst customer support , lack of communication gap between their customers. no smooth integration between different systems

Customer support is rare

Nov 12, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: This is an efficient and up to date software, but there is no hope for users that may have questions, etc.

Cons: After the trial it¿s very hard to get any customer service or contact from the company. The service team sells the product and then they are nowhere to be found, and very difficult to contact.

Just finished implementing, and already seeing the benefits

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Saved Searches allow us to customize reports and see the information in a new unique way.
We were also able to easily set up a subsidiary in another country using NetSuite

Cons: It can be hard getting everything set up exactly as you need it once you go live, but once you figure it out it saves time.

Easy to use, helps get our products online quickly

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: User friendly, user specific for a company with different departments with varied functions. It's helpful to make sure that the interface functions best for the department using it, and the way it can be transformed for different purposes is astounding.

Cons: Could be more condensed to increase prime user experience. Often I feel like I have too many choices or get lost in a dropdown menu.

Great Software

Sep 20, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall its a good program, and I do enjoy using it in my company.

Pros: Netsuite has many functions to make any business run easily and smoothly. This program is very user friendly.

Cons: Since there are so many tools you can use with Netsuite, it can get a little confusing to set up you Netsuite the way you want it. There are many different options to customize your homepage which can get a little tedious.

NetSuite CRM+

Jul 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It's a good all around software.

Pros: Because NetSuite provides customization it gives you freedom to tweak the software and mold it perfectly to your business needs

Cons: Sometimes upgrades and new versions causes problems with the current system. Keeping up with NetSuite, tech drama. The price is too expensive for small business owners :-(

Best software ....make billing a breeze

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is very user friendly and helps make the process quick and easy. All the Bells and whistles.

NetSuite is the best accounting/program out there!!

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: NetSuite can do so many things. It is the easiest program I have ever used for invoicing. It has a lot of different options to choose from that you can utilize. You can tell it to tax a customer/parent company or you can tell it that the company is tax exempt. So everytime you do an invoice for that company it will automatically add or not add the tax. There is even a "file" section that you can upload forms like tax exempt forms, or customer contracts. And it is so easy to bring up a company & see all of the invoices that we have ever made for them in a list. It has made our invoicing streamlined & very straight forward. This software has so many options it's crazy. If anyone in our accounting department can think of something that would be helpful to us on the invoice that is not already there, the president of our company can go into the "back ground" of the software & add & delete fields from our invoicing templates. Love this program!!!

Cons: It can be confusing to figure out how to set up your "Dashboard" for your own specification & usage. Other than that there isn't anything that we don't like about NetSuite!!

Overall: Makes invoicing fast & very easy. Lots of options & easy to customize this software to make it work for your company & what you are invoicing.

The best cloud ERP you can find

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Using an ERP sounds like a big decision. The main concern people has when thinking about using a cloud ERP is the flexibility they won't have. In Netsuite case is completely opposite. You will have your own instance and do almost what you want to do on top of it. Uptime is around 99.9X% which is more than acceptable. The availability to connect it to other external platforms trough API is a dream made true. Is very reach in features and quality.

Cons: When you process lot's of data in batch mode or you need to have API responses in real time, be careful. You can have acceptable time responses, but you might need to buy extra queues processing.

Overall: Best ratio of features and price on an ERP.

Complicated with little control for the end users. Not good for sales

Jun 13, 2017
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: The reporting is useful for review of sales cycles and internal information. Allows easy tracking of deals.

Cons: Its difficult for sales rep to navigate. It takes to much time to enter the information for leads or prospects. I would like to streamline that. I hear SalesForce is much better.

Very good experience. It's easy to get the inventory report quickly and to help for inventory count

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: When I doing the inventory adjustment . very easy to access and even I was the first time user. I can function very easily

Overall: I know a way easier to get my inventory adjustment done

Netsuite is a great tool.

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I'd highly recommend Netsuite for anyone that is used to SAP.

Pros: I like the ease of use, reporting features are great, and overall experience is excellent. I also like the fact that I can be anywhere in the world and log into my account.

Cons: Product support is lacking. Takes a long time for requests to be fulfilled, or they will tell you flat out that it will take 6months to a year.

Loving the Net Suite system

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We switched to this system which is web based which was different than what we were using before. Processing of orders and transactions is easy.

Cons: Customization can be a bit difficult. Being that it's web based - sometimes things can take a bit longer however - it's well worth it

Netsuite Review

Apr 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This product allows for easy user navigation. CSV uploads are a time saver and allow for mass amounts of data to be changed in the system quickly.

Cons: It will occasionally freeze up when running various larger reports with more than five or ten criteria.

NetSuite Intergration Review

Apr 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The way the NetSuite software was layed-out was easy to navigate. A lot of features are hidden in multiple drop down menu's so the learning curve could be much faster if pages you used most could be pinned at the top of the menus.

Cons: Like I stated before the most used pages are hidden in the menus.

Overall: To be successful at any Integration, like NetSuite their needs to be a lot of communication. I think some things that was promised for an out of box solution like NetSuite has many limitations. We were finding that a lot of integrations from our legacy systems took a lot of development to and from NetSuite. Over all NetSuite is a great product, despite all the issues.

Recommendations to other buyers: Be prepared to custom develop your own webpages to make a lot of complicated legacy items work with NetSuite. If you just think transferring your data to NetSuite and think it will work out of the box then your in a big surprise. Overall NetSuite is a great product for a small to mid-level ERP system.

Not for the feint of heart but very powerful

Apr 12, 2017
4/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Power and flexibility.

Cons: Complex.

Overall: If you are looking for a system you can log into and in a few days be fluent and feel comfortable, NetSuite isn't for you. It is an extremely powerful and flexible system. That power and flexibility brings a high level of complexity.

I'm a consultant that recently helped a company move from Peachtree to NetSuite including all their accounting processes and their website. It was a complex process that took a strong attention to detail and much forethought. It isn't something you'll do in a month. Now 1.5 years later, that company is thrilled with their choice. Sales are way up because of the improved website. Customer service ratings have skyrocketed because the CSRs now have a complete picture of the customer and all their interactions including website, phone, and email. The business owner has a much more detailed image of the business and is able to make decisions faster that have a positive impact on the business. Before NetSuite there was much more guesswork. Now decisions are based on actual data.

All this doesn't come cheaply or easily. NetSuite can be tuned to your business in nearly infinite ways. I still fine tune their experience on a daily basis a year later. Customizing emails, pdfs, transaction screens and more. All this pays off with more efficiency in all aspects of the business.

If you are looking for fast and simple, you will be very disappointed. If you are looking for something that has the power to do many, many things and you're willing to put in the time and money it takes to get a great return on your investment, you'll be happy.

Recommendations to other buyers: Best to have a consultant or NetSuite partner help you with the implementation.

NS Review

Apr 12, 2017
3/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Many different functions

Cons: Not user friendly

Overall: Netsuite has a lot of really valuable functions. The huge drawback would be that it is not user friendly at all. Once you become trained in it's functions, it does have a lot to offer.

Netsuite to assist

Feb 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to navigate, for someone that does not have significant experience with ERPs. navigation is intuitive for the most part.

Cons: Cannot do a regular search on the B/S and Income Statement report. Cannot run Dr/(Cr) TB straight our of the system.

Amazing ERP Solution

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fully customizable to the business needs!

Cons: The learning curve could be a little high, but once you learn the basics is super easy to use.

Overall: I have been working for more than a year with NetSuite. Having used SAP, JD Edwards and other accounting and ERP software in the past, I can confidently say that NetSuite is by far the most complete, easiest to use and easiest to report out of. Apart from the fact that it allows yo to create automations or workflows for virtually everything your business needs. NetSuite controls and features and functionality are outstanding for this fully cloud-based solution.

Recommendations to other buyers: Just amazing!

January 31st

Jan 31, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Comments: There are some tedious tasks and can be done from too many different ways. I work in this system daily and have gotten to be much better at it but our salesmen who use it every other day, it is very time-consuming. I would consider most aspects of it very time consuming and the support has not been very good.

Pros: It has a lot of functions, maybe too many.

Cons: There are some tedious tasks and can be done from too many different ways. I work in this system daily and have gotten to be much better at it but our salesmen who use it every other day, it is very time-consuming. I would consider most aspects of it very time consuming and the support has not been very good.

The program is not as wonderful as I was lead to believe.

Jan 26, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: The program is not as wonderful as I was lead to believe.

Pros: Good at calculating profitability for projects.

Cons: -When entering parts into a sales order, PO, or invoice, there is too much clicking of the mouse. Should be able to tab through the fields and down to the next line. Adds a significant amount of time. -If you add a field to a transaction form that was not in the original form, it will not print. You will have to reenter the part for that field to appear. -Printable debit memo not available.

NetSuite has great capabilities!

Jan 26, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: NetSuite has great capabilities, from building your own reports to tracking profitability and commissions. I would not recommend this for small businesses, but I would recommend this for mid to large size companies.

Pros: Reporting capabilities

Recommendations to other buyers: I would be sure you have a good implementation team if you are doing a software conversion.

Accounts Payable Review

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: N/A - Haven't been using it long yet

Cons: N/A

Overall: It's a good product for business. I would recommend this product to anyone that has a small business

Recommendations to other buyers: Always research and learn the software before purchase

Great capabilities

Jan 19, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: NetSuite has great capabilities. We switched from our previous software to NetSuite on 1/1/17 and have had good results so far.

Pros: The ability to create your own reports from scratch. The ability to track profitability and commissions as the previous software did not track either of them accurately.

Cons: When entering a sales order or purchase order, instead of using the Tab button to go to the next line, you have to click "OK" to go to the next line item. It takes additional time as you have to take your hands off of the keyboard so it would be nice to use the keyboard more than having to use the mouse. I also do not like the "Inventory Detail" part of it as you have to click on each individual item in order to enter the bin number and pallet number in which you are taking out of inventory. This also makes processing orders a lot more time to consume than it should be. We switched to NetSuite to get away from Excel as it would save us time. I'm not sure that NetSuite will save me anytime.

New Install

Jan 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great Product. We upgraded from P21 to it and feels that we could not have made a better decision.

Pros: Flexibility and Ease of use

Cons: None Know yet.

Recommendations to other buyers: Use all the features and set them up properly.

NetSuite for business size of $10M

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have used NetSuite for 3 years and absolutely love the functionality of it as well as the ease of use. The report writing capabilities are great and allow you to create reports from scratch.

Pros: Ease of use, report writing capabilities.

Cons: Nothing

Not a bad product but extremely slow

Jan 12, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: We use Netsuite to manage our client database. My particular experience with it is in the import and export of contact lists and product lists which can often be time consuming as the program often tends to run slowly; however, once we get past that it seems to function quite well.

Everything in one place

Jan 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Access in the cloud was a big plus for us. But the full view of the customer has been the bigger gain.

Cons: The search constraints don't allow for too many layers in a single search. Case reports cant look into invoice pricing as the invoices are on the customer. A customer search can se that, but if you are starting with case parameters to understand a product profit margin from support, it requires some cross referencing in excel.

Overall: Our support team can see what sales, finance, and professional services are doing with a customer. They can see case history for all the users at the customer. Ease of use is a really good, but the sales team struggles (but their focus should be on selling so they don't use the system as often).
Using issues module, we can keep customers up to date on enhancement and bug fixes while closing their current case with a workaround. The update on the fix goes automatically to the customer when the issue is resolved.
Everyone can see when a customer is marked at risk. And anyone with customer contact can enter the alert to give the account owners more time to resolve.

Very Robust

Jan 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Reporting

Cons: Can be difficult to navigate

Overall: Transitioning from QuickBooks, NetSuite is a more robust platform. Will need some time to learn how to use all the features.

Recommendations to other buyers: Enroll in training

Great product!

Dec 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This product has made my life so much easier and is very easy to use. I love it and guarantee you will too!

NetSuite works for me. I would recommend it to others..

Dec 16, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: NetSuite has served my small business needs well. NetSuite allows me to easily track income, expenses, profit, and employees all from the homepage. The homepage shows most of what I need for my situation. In addition to the homepage though are many more detailed pages giving you insight into every aspect of your business.

NetSuite has more features than I need, and it works. My only complaint has been Customer Support. I give them 3 out of 5 stars for Customer Support, but keep in mind that is more than I would give most companies. Most companies, unfortunately, get a 1 or 2-star rating for Customer Support.

Overall it has been the best option I could find for my small computer repair business. It has all the functionality I require, and much that I don't. This will allow NetSuite to still serve me or others well as our businesses grow larger.

NetSuite worked for me, I would recommend it.

Dec 16, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: NetSuite has served my small business needs well. NetSuite allows me to easily track income, expenses, profit, and employees all from the homepage. The homepage shows most of what I need for my situation. In addition to the homepage though are many more detailed pages giving you insight into every aspect of your business.

NetSuite has more features than I need, and it works. My only complaint has been Customer Support. I give them 3 out of 5 stars for Customer Support, but keep in mind that is more than I would give most companies. Most companies unfortunately get a 1 or 2 star rating for Customer Support.

Overall it has been the best option I could find for my small computer repair business. It has all the functionality I require, and much that I don't. This will allow NetSuite to still serve me or others well as our businesses grow larger.

Great for processing purchase orders

Dec 16, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Netsuite to process POS. It is a solid application and is very user-friendly. We like that it integrates with other platforms easily. It has really helped our team streamline the ordering process.

I like this app as it was so easy to use!

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I like this app as it was so easy to use and pretty much runs itself! I use it in my office for inventory and processing, orders. I have saved a lot of time and believe I made a great decision by choosing this. It took me some time to get it all rolling, but now it runs easily. I had been previously using QuickBooks, and I feel this was a great upgrade. A few cons: hard to customize individual items, but I learned to work around it.

Great Software

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: NetSuite is an American cloud computing company that sells a group of software services used to manage a business's financials, operations and customer relations...This is awesome for anybody....They even help to your needs...

Really like it.

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Really easy to use. User-friendly, which is a plus with any type of software. It worked great. The features and functionality were great too.

NetSuite is customizable, easy to use, and increases our profit margins. Highly recommend.

Dec 15, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We are a small start-up company with projected revenues of $3m in year one. Because we are small, we didn't want to have a full-time IT analyst yet, so we invested in having the extra functionality of NetSuite to tie our customer and marketing activities through to our financial results. We use all of that data along the way to gain business intelligence about our market and our customers. Using one system means that we can easily cross-train, share best practices and minimize our training costs. With NetSuite, we are able to keep our costs of system administration down as NetSuite provides us a front to back platform.

Buy this product

Dec 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Highly recommend this product! Very good customer support and fantastic value for the price! Overall quality was very good.

This is great.

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is a great thing. If you haven't tried it then you definitely should. This is something you don't want to miss.

Geat software to help manage your business

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software is very user-friendly and perfect no matter what size business that you have. Customer support is super helpful. Try it you won't be disappointed.

NetSuite review

Dec 15, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: It's been almost a year since I worked with it but I remember the program encompassed most of what I needed for working with financials and our CRM needs. That being said, there was some difficulty finding my way around, not as user-friendly as I would have liked, but the customer service was helpful in getting past that.

Amazing company!!!!!

Dec 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: I was so happy to receive this service!! It exceeding all my expectations. I had worked with them and was a wonderful experience.

Great resource!!

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Was easy to use, prices are comparable, great resource for online!! I would use this again and recommend to family and friends!

Great Product

Dec 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: This helps me with everything I need in my business. It's very user-friendly and eliminates too much effort.

Potential Client Review

Dec 14, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I have used this software in a trial period in order to research our options for administrative software suites, and I can say Netsuite is very user friendly, intuitive, and well supported. Having a cloud based software is nice when IT is tied up working on other projects, all that's needed is a quick call to support!

Excellent

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Had great experiences with them, and recommend to everyone. Don't hesitate to recommend them to anyone! We recommend to everyone we know!

Ease of use

Dec 13, 2016
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Love my experience. It is a great software. It makes it easy for me or anyone in my family to do our business related stuff. Thanks for all u do!

NetSuite Review

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: NetSuite has been a really good switch for us for the most part. There is still some functionality that we were not really trained on that i a little hard to figure out but with enough research, you can get there. The support is a little rough. When you get a ticket put through, they are really helpful but you can only have a few people on the list that can call in. If you are not on that list, they will not talk with you about anything. That makes it hard to get things resolved if you are not one of those people. Other than support, I have really liked working within NetSuite

Review for Netsuite

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use Netsuite on a daily basis and love the product! Everything is really easy and very forgiving!

Great ERP System

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: I love the ease of Netsuite, it's way better than our last ERP system. Netsuite is very forgiving and easy to learn and use.

User friendly software

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's a really easy to use and simple dashboard that saves tons of time and is pretty efficient at its job. It provides comprehensive features to manage financial transactions.

Finance - processing of all company sale orders

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Enjoy the user-friendly and creating what works for us. We can adjust the portions that each department needs to use and see. It is so good to not have too much for each department.

Netsuite is pretty good

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: It gets the things done that we need it to, but navigating isn't always super easy, and it isn't fast

Used NetSuite to produce Financials

Dec 11, 2016
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Comments: Likes Best
Very customizable and flexible to suit the business needs.

Likes Least
The price. Very expensive but you do get what you pay for.

Recommendations
Make sure the needs of the company fit this software. It's a very robust system so not needed if your business model isn't so complex.

NetSuite - Excellent Accounting and ERP Solution!

Dec 10, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Pros: Ease of use, reliability, cloud-based, minimal IT staff required, rich features and functionality, solid controls, responsiveness of NetSuite professionals, additional software that can be integrated.

Cons: With power and control comes complexity at times: controls are achieved by approximately 4,000 "permissions". These can be a challenge for new users to configure properly.

#1 I recommend

Dec 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Overall: This software has made a name for itself. It really is a great product for ALL business types and sizes. Incredibly easy to use, has all the features you would want.

Great Software

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Netsuite has really helped our Accounting team as our company grows. We outgrew QuickBooks and chose Netsuite as our next software. The implementation took some time, but now that it's up and running the features are great. Reporting is much more robust and customer service is helpful when building custom reports.

Awesome System!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company has recently switched to NetSuite and so far, this has been the best software we have used. In previous jobs, I have had experience with AS400, Quickbooks, Peachtree and other software programs. NetSuite has been the easiest to use and definitely will grow with your business. We highly recommend it.

Great accounting software, but must have good amount of knowledge to use.

Dec 05, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: There are a number of things with this software that makes it extra useful. However, many basic things require a good amount of knowledge in order to use them. Support isn't always so helpful and a few of the bugs I have encountered I have just had to accept as part of the software, as the issues have not been addressed. But all in all, must better than the old accounting software we used.

Netsuite

Dec 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: user friendly interface, good reporting feature, multiple users and access.

NetSuite Distribution

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Good customer support. Easy to use interface. Good price point.

Netsuite review

Nov 16, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Lots of features

Cons: Hard to set reports. Expensive. But tech support will help; Would like individual training on accounting areas

Overall: I am a bookkeeper. Some features need to be added like reconciling the balance sheets accounts. But overall the software is powerful. One CFO said that for all that it does you do not need a full time IT person to manage it like other platforms

Product Review

Nov 16, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The system generally works really well. There are times where the layout makes it difficult to find things, but other than that, it's a great tool to have.

NeSuite does what it needs to

Nov 16, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I haven't seen many errors happen via NetSuite

Cons: It is easy to make errors yourself since there is so many manual entry points

Overall: I feel that NetSuite does what it is built for but it is very manual. You need to have an admin title in NetSuite to be able to take shortcuts which can be an inconvenience to many. The interface is not that great but again, it does what it needs to.

Recommendations to other buyers: Make the interface more user friendly - if you are not in the system a lot, it can be hard to decipher where certain things are located.

Not a bad product for international accounting

Nov 10, 2016
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: International currency exchange is automatic

Cons: The time need to get it set-up

Overall: Once you get it set-up it is a good product for international accounting. It does take a lot of time for the initial set-up, but if you purchase the unlimited customer service help, you will get there. Once you have it set-up it is very easy to use. I would not purchase this product if not an international company. It would not be worth cost due to other software products that are available in today's market.

Easy to learn without training

Nov 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: training to use the application is not necessary

Cons: some of the links seem repetitive

Overall: I have used Netsuite while working at my current position for almost a year now. Training to use this application is not necessary as anyone can easily navigate through the system fairly easily. Easy to see where paycheck history is stored.

Recommendations to other buyers: no comment

Review of NetSuite

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: NetSuite was used across our entire organization for financials, inventory, order processing, manufacturing, CRM and our e-commerce site. I liked having everything integrated and the real time reporting.

Pros: Automation on the financial side. Billing automation. This is a cloud based solution. Highly configurable.

Cons: The NetSuite in-house support team is weak

Review of NetSuite

Nov 03, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: Configuration of the product is very easy. It is quite simple to go live with NetSuite. Customization of the software is kids play using NetSuite application. Downtime is negligible.

Pros: Flexibility is amazing Support service is amazing.

Cons: Cost is very high. Interface needs some improvements. Needs better documentation.

Robust ERP system

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Robust feature set

Cons: High implementation and platform cost

Overall: A robust ERP system that meets most of requirements. I've been in organizations that swapped out existing systems and in orgs where we upgraded from Quicken. In both situations, Netsuite was able to satisfy our requirements.

Second Time With Netsuite

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: This is my second company using NetSuite. When selecting an ERP for my current company, NetSuite topped the list and was eventually our final choice. I love the ease of use and the fact that it is all web based. I can even approve or create transactions from my phone. It is on the pricey side, but is worth the cost.

My own personal playpen

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: NetSuite was fun for me as an Ops person since it has so much functionality that allows you to code or create nearly anything you want.

Unfortunately, the interface is something to be desired. Because of this and its usability, our Sales team didn't take to it very well, and we ended up moving to SFDC.

However, we are still using them for ERP as that's their strong suit.

Recommendations to other buyers: I'd recommend them for Finance, but only for Sales for smaller salesforces or for companies that greatly value their finances being tied in to sales all the way through seemlessly (sort of).

Good accounting software

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I like NetSuite a lot. It has a lot of features and most features are easy to use. There are a lot of additional features that are hard to use but if you spend the time learning it, it can be valuable.

Not a great ERP

Oct 12, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Cons: Not very user friendly and the customer service we received related to HR functions hasn't been great.

Overall: The organization I work for implemented NetSuite about 5 years ago and it has fallen short of our expectations.

Recommendations to other buyers: It's not an end to end HRIS so it does not meet the needs of my team.

Netsuite for small businesses

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: User for 10 years, works great, UI is awesome, everything is where it needs to be. Less clicking buttons and love the tab based layout.

Netsuite not a good product overall

Oct 06, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: in cloud

Cons: worst customer service

Overall: customer service is not good at all , there is lots of delay and pushback from the Netsuite for anythign you ask for

Recommendations to other buyers: customer service is not good and they are not as good in the service industry

User interface needs improvement.

Oct 06, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Cons: Bad search engine.

Overall: Please make the search engine for Purchase orders easier. When looking for past PO's it would be nice to a search engine that doesn't require certain fields.

Good Product

Oct 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We are using this application in our finance and worth to rate the product & support.
Good product ,easy searchable,upload,download documents,track the payment,its history etc..

The reason I moved to SFDC

Oct 04, 2016
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Value for Money

Pros: I had it when I got the new job

Cons: Everything

Overall: They had a more robust offering that could integrate with other platforms and their price was more competitive.

Recommendations to other buyers: Good thing you sold to Oracle

NetSuite by Cheryl

Oct 04, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: Netsuite is behind the game. They are not innovating, their CRM product is a joke. If they want to stay competitive they need to innovate, or at least catch up with the market.

Netsuite Review

Sep 28, 2016
4/5
Overall
2.5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the comprehensive pricing options that are available throughout the platform. The csv. import feature saves time and allows for thousands of item pricing changes within an hour.

Cons: There are an array of features which make it necessary for longer training periods. After using the system for a year I have still yet to scratch the surface of platform functionality.

Recommendations to other buyers: It is definitely a valuable system for a company with massive inventory. Make sure the costly price is right for your business.

A huge program for big businesses

Jul 15, 2016
3/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Extremely
Likely

Pros: This product really truly impressed me with the incredible amount of features and its versatility for multiple applications. This product is useful for most any business as it includes capabilities that are suitable to meet the demands of most business models.

Cons: Although you have a vast amount of applicable uses for this product, it is a strength as well as a downfall. There are a lot of features that you will never use!! Also, the interface is filled with stuff that you may never need and therefore is incredibly busy on most of your screens. The learning curve for this product is INSANE and every time they come out with a new update, which is twice a year, the software has more and more issues!

Recommendations to other buyers: This product is incredibly expensive but it is a massive software. It covers the needs of a super wide range of businesses which is great but you are also bogged down with extras that you will never use. This product would be great for a giant company but for the regular old mom and pop companies its probably not a good fit!

Netsuite has been very helpful on shipping and inventory control.

May 16, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Netsuite in our warehouse is very helpful . we use this to control inventory and ship. Very helpful software.

Cons: Sometimes it is complicated to make it work with UPs software.

Recommendations to other buyers: Definitely make use with what the software is capable to do. You can create a lot such as reports and inventory control.

Since 2009 nothing but issues

May 16, 2016
3/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: Our implementation was incomplete leaving us having to pay new developers to fi serrarra constuling was arrogant and sloppy. And with netsuite lack of customer service we spent years in private contracts with their development partner Aminion was and still is fantastic....but not cheap: here's a real stat for ya...switching from Netsuite ecommerce to shopify we was gains of 25-30 monthly. Netsuites templates are old and ugly and if you want something done right just do it yourself because they will over charge you and deliver an ugly product mo the past delivery. I'm celebrating my last few contractual weeks on this platform the gave up on small business. Bright pearl. Zoho. Full cycle light....the list goes on and on for better solutions at half the cost.

Netsuite distribution model is simple and convienent to use.

May 10, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Looks and feels like SAP, at the fraction of the cost.

Cons: I continuously need to change my password a few times a year it seems. Gets hard to keep track of, and my mobile will sometimes not accept my new password.

Recommendations to other buyers: If you are looking for something you can use in the office or remotely, this is a great product.

Strong Small to Mid-size Business All-in-One Productivity Suite

Mar 04, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: Pros: Customization. For me, this is, by far, the biggest pro for Netsuite. Nearly every aspect of Netsuite can be customized, including forms, fields, and entities, along with actions, workflows, behaviors, and reporting. Other pros include very robust API/Web Services capabilities for integration to other software (even in-house and built from scratch), excellent revenue recognition engine for subscription-based and project-based revenue, and built-in 3rd party functionality such as credit card processing (up to Level III P-card), email marketing, and webstores. The all-in-one aspect is great for those who dont need a industry leader like SalesForce for CRM and Marketo for marketing, and having all of these on one platform ensures data integrity and rules-based transactions. Many 3rd party integrations with NetSuite to cover just about any need that cannot be handled on the platform. Plenty of consultants who can provide assistance, if needed.

Cons: Customization can be tricky if not properly planned and tested. Make sure modifications to behaviors and actions are well planned and thoroughly tested prior to going live. Reporting is not very strong - we have had to purchase a Business Intelligence tool to provide more robust reporting for items such as cash and billing forecasting as well as budget/actual/forecast scenarios. The basic procurement module is very bare-bones so any customization such as multiple approval paths based on department/item will require a 3rd party integration or custom scripting/workflows. Standard support is OK but can be slow so an upgrade to Gold support is recommended.

Overall, this is a great choice for small to mid-sized companies who are looking for value in their productivity suite and need the ability to handle growth and expansion. Since so much of the system can be customized it can really be tailored to the specific business model needed.

NetSuite helped us move to a constantly evolving ERP platform.

Feb 25, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: Pros: Bi-annual updates to keep the technology current, application is intuitive and easy to use. Information is easy to find within the application and the ability to image support and tie it back to a transaction provides ultimate benefits for audit and control environment.

Cons: Application becomes challenging to use for large volume transactions. Saved search capabilities can be limiting and challenging, phones support is much less responsive and more challenging to use then online support.

Order Management and Accounting

Feb 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We primarily use Netsuite for our Order Management and Accounting (AR/AP, Vendors). Overall the product is good, however we (when I say we, I mean my company) made a large amount of customizations. NetSuite has been able to accomodate them, however our Warehouse Magament site is struggling.

NS has a great product to offer, but my recommendation is - try and use the out of box features as it will handle the bulk of your processes - also, if it doesn't I would change your internal process as NS follows business standards.

If you choose to make changes - I would go with a NetSuite partner - not a random 3rd party copmany that does not have expierence and is only looking to make money.

Great system

Feb 24, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I currently work for a startup company in the tech / healthcare space that relies heavily on NetSuite. From the time I started using this system in January of 2015, I have been very impressed with with user interface and tools it has provided us to improve our AP and AR processes.

User Friendly

Feb 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used many different accounting softwares in the past and NetSuite is by far the easiest, with the best customer service. The capabilities are endless on what it can actually do.
It supports many different subsidiaries and gives you vendor payment information in the natural currency as well as in USD.

Great product! Especially with use of multiple, international entities.

Jun 22, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: PROS:
- The interface is quite user friendly and there are many features that I've always wished for in prior accounting systems.
- I am a big fan of customization within the product for my and the companies needs and NetSuite provides for this on many levels.

CONS:
- Due to the vast possibilities in customization, it is not always immediately intuitive how to make the changes that I am looking to do. I've found the help documentation to be helpful most of the time, but there is not a document for every feature - that would be impossible!
- The ease in manipulating data within the reporting features is not a simple task.

I've made use of third party companies to assist with my utilization of NetSuite and I have no problem with this at all.

All in all, this is my most favored accounting system to date from about 10 years of accounting experience.

Publishing company (MAC). One stop solution, flexible and powerful. Been great for our business.

Jun 22, 2015
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: Pros have been its adaptability, its powerful search and reporting functions and the ability to engage all staff in its usage. Being MAC based here the ERP options were somewhat limited. Also the Suitetalk functions and connectivity to other parts of the business.

No major cons. Would recommend this software.

NS does all that we ask it to do

Jun 22, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using NS for 2 years. The product has been able to measure up to our expectations and been able to work how we need it too. The implementation team was fantastic and without them we never would have gone live in as quickly as we did. We have been able to customize the product to fit our needs. That is also a con as well, the system is hard to customize without the help of the implementation team. If you are going to use it straight out the box it is great, but getting it customizable takes quite a bit of time. Once we accomplished this it works great. I would recommend this product.

Excellent service and Friendly user.

Jun 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is one of the best and the service and customer service are great. I really like the friendly user and that we can log in anywhere as long as there is internet.

Very easy and friendly user. Great to keep track of notes an records.

Jun 22, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We been with Netsuite since 2008 and we are very satisfied with the service, always innovative and the ease of use is excellent. The quality and system always works perfectly.

Friendly to use and pretty much able to run most reports needed for anything.

Jun 22, 2015
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: While NS is quite easy and friendly to use, some of the features are hidden and hard to find.

Easy and Powerful

May 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: While I was completing my MBA, I interned at an large technology firm that used Netsuite to run their core business operations. During my 4 month internship, I was placed in an couple of different divisions (Finance, Customer Service and Account Management) and I got to use Netsuite quite a bit.

The interface is easy to use, provides great visuals and is flexible enough to accommodate fringe cases for invoice and order management. Overall, I was productive quite fast and the learning curve was minimal.

NetSuite not intuitive

Jan 21, 2015
2/5
Overall
1 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: It's well-designed in the sense of appearance and functions available. It works great for maintaining inventory counts.

Cons: It's not at all user-friendly. It doesn't flow, nor is it intuitive with multi-step processes. It's also difficult to track what has been done previously.

Recommendations to other buyers: Assess your needs in regard to how frequently you will need to be completing multi-step processes.

Cloud based ERP

Jun 27, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been a user of NetSuite for 3 years now and like the true cloud based principles it obeys. Response is always good from their support team and the two updates a year always add great functionality.
I would thoroughly recommend the software for all sizes of business!
Will

Flexible ERP System

May 29, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I have worked with other large ERP systems in the past. Comparatively speaking, Netsuite is very flexible and easy to customize. Our instance is highly customized and we're still able to easily support and upgrade twice a year with minimal issues.
My only complaint recently is minor performance issues; which I know is a current focus of Netsuite's.

With Power comes Complexity....but NS manages it well.

May 02, 2014
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: The learning curve is steep but the functionality is very good. I would recommend associating with a local NS specialist b/c it is very time consuming if you try to customize by yourself with support. Everyone once a simple software program that will do exactly what they need it too...only problem is that different companies need different things. NetSuite can do MOST everything but with that power comes complexity. Sometimes too much...it would be nice if they could bury most choices so the menu's weren't quite so over whelming....like do we really need a drop down for 50+ date ranges (except the one you need!)? That said, comparable systems are complicated and often can't do what you need them to do. I do like the web-based platform. It's much more forgivable that peer systems when you make mistakes but not nearly as forgivable as the 101 GL software's on the market. Conclusion solid 4 out 5.