DineTime Host

4.5 / 5 8 reviews

Who Uses This Software?

Whether you are a single-unit operator or a large-scale chain, DineTime provides unrivaled guest management technology to any-sized restaurant.


Average Ratings

8 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month/user
    See pricing details
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • QSR Automations
  • www.qsrautomations.com
  • Founded 1996
  • United States

About DineTime Host

A complete front-of-house solution that enables you to successfully manage waitlists and reservations, develop floor plans and oversee table management, gain access to useful performance metrics, and integrate with over 65 point of sale providers. DineTime is trusted by clients that range from single-unit independents to national chains. Depending on the size of your operation, we offer a cloud solution that can be utilized on tablets, as well as a server plan. See what we can do for you!


DineTime Host Features

  • Food Costing
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Payroll Management
  • Point of Sale (POS)
  • Reservations Management
  • Sales Tracking
  • Table Management
  • Wait List Management
  • Waitstaff Management

DineTime Host Reviews Recently Reviewed!

We are happy with the system and it has made for a much more organized and smooth running wait list.

Jul 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The texting feature is a great way to notify customers when their table is ready (and when they have left an item behind) We like that customer names/numbers are stored, esp since we have a large number of repeat customers.

Cons: It does not seem to understand our wait times. Puzzling how it can quote 20-30 min wait time when we have 15 open tables. I am not sure we are set up correctly, and each time I call customer support they suggest that maybe we were not set up properly either. hmmmm?

We have a large number of guests that come without their full party.....we have to type in a NH (no here) in the notes. Is there any other way to flag a party not here?

We wish we could customize the icons (sun, booth, table) Can we?

Overall: An organized seating list

We use it every single day

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The texting ability is so nice and the call back option and the reservation part helps us out through the week

Overall: Organization

Simple, easy to use. Extremely host friendly. I've received amazing help from customer support!

Jul 14, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like its simplicity and how easy it is to make any changes on the fly. I like that it is compatible with iOS (we use our Host client on a large iPad) and it makes it easy for training- because Hosts are already so accustomed to Apple products anyways, they pick up the program in the blink of an eye!

Cons: I wish there was a way to filter the email database to which location the guest visited. This would be a great help to our Marketing team.

Overall: Organization at the Host stand and great analysis of how often our hosts over-quote our guests!

This app has made the flow of our clientele steadier and more accommodating to them.

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It enables a quick and efficient method for both employees and customers. We have generated higher numbers and, in turn, happier customers since we started using the app. Love that they can text back and let us know to take them off the list. And we've found that more people come back since we're able to give them a more accurate wait time.

Cons: If we could change a feature it would be the ease of use of the multiple buttons/options for a particular assignment. We wish it were more streamlined for certain tasks, ie assigning tables and servers.

We love how easy it is for someone to book online and if we have any questions the reps are quick!

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has grown our food & beverage business simply because of how convenient it is to book. The quick response from our customer service reps is most appreciated.

Cons: Nothing in particular. In the begging we had a few bugs to work out because we had never used a service like this before. Our reps helped us set the settings for our business and we almost never have to call them!

Overall: More overall business and convenient online reservations.

Typically very good. Back end could be more streamlined to find information.

Jul 13, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use on the front end. Little to no staff training is required because of how straightforward it is. Price/value when compared to competitors.

Cons: Some functions and features on the back end that don't seem to work on the front. Minor features but I wish they were removed if not available (require CC, different options etc.)

This software has improve our reservation and front of the house system.

Jul 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, navigate and setup. It let us customize our floor plans and keep track of number tables, costumers, cancelations, walk ins, etc.

Cons: Navigating on the DineTime portal it takes longer to setup things, like the web widget/appearance you can't adjust it on the same page, has to go back to another page to do this. Not very functional.

Overall: Improving our font of the house/reservations system.

DineTime has been an asset to our operations

Jul 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We love not having to use pagers and the ability to text our guests especially at locations in a mall setting makes for a better waiting experience. The chit also shares info about the guest or reason for visiting such as birthday or graduation and enables us to cater to their celebrations.

Cons: We feel there should be a better way to run a shift change aside from changing the floor plan and wiping out existing data. Same for phase maps. We also would like to have more control over text content and have the ability to make text messages unique by location.

Overall: Accurate quote times, rotational seating, guest texting, and improved flow at the host stand.