# ConnectSmart Host Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ConnectSmart Host Software - reviews, pricing plans, popular comparisons to other Reservations products and more. Source: https://www.capterra.com/p/136030/DineTime-Host --- # ConnectSmart Host Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ConnectSmart Host ## What is ConnectSmart Host? Connect your business from the front-of-house to the kitchen and everything in between! Allow guests to add themselves to your waitlist; make reservations; and receive up-to-date order notifications. Operators can: - Manage waitlists and reservations; - Customize floor plans; - Collect actionable data; and - Integrate with more than 80 POS solutions. ConnectSmart Host supports businesses of all sizes and across segments. How can our technology make your kitchen smarter? Schedule a demo with us! ## What is ConnectSmart Host used for? [Reservations](https://www.capterra.com/reservations-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ConnectSmart Host?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.qsrautomations.com&name=ConnectSmart Host) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ConnectSmart Host 4.5 (11) VS. [4.8 (1,144)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (11) Ease Of Use 4.8 (5,762) Value For Money 4.6 (10) Value For Money 4.7 (3,545) Customer Service 5.0 (9) Customer Service 4.8 (3,276) ## ConnectSmart Host alternatives [4.8 (1,545)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (1,289)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.9 (96)](https://www.capterra.com/p/220182/Now-Book-It/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (795)](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/136030/DineTime-Host/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API Application programming interface that allows for integration with other systems/databases Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Booking Management Create, update, and manage bookings, itineraries, and reservations Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Customer History Access previous interactions or concerns to maintain customer relationships Group Reservations The ability to reserve times in groups. ConnectSmart Host 11 features Application programming interface that allows for integration with other systems/databases Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, update, and manage bookings, itineraries, and reservations A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships The ability to reserve times in groups. Access software remotely via mobile devices Book meetings and appointments through a website or digital platform View and track pertinent metrics to find patterns and gain insights from data Send messages via SMS Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.1 (11) 4.1 Based on 11 reviews ## Pricing Value for money 4.6 (10) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.6 (10) 4.6 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (9) 5.0 Based on 9 reviews ## User reviews Overall rating 4.5 Based on 11 reviews Filter by rating 5(6) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Web Developer Hospitality ### "Website Widgets Not for Multi-Outlet" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 April 12, 2019 DineTime had helped simplify our outdated reservation system without being difficult to setup and train. Pros The setup for messaging and scheduling is fairly intuitive and easy to pick up. Cons The website reservation widgets do not function properly when your have many on a page, say for a list of different outlets where you want to shoot a reservation widget for each. We found a work around but this should have been easier. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DW David W. Information Services Manager Restaurants ### "DineTime " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 10, 2018 DineTime is an effective table management system, and has replaced our pagers with text messages to guests, which everyone prefers. It can take submissions from the DineTime app and from our company's website, and has proven an effective and reliable solution. Pros The software fulfills our needs for hosts and bussers, and integrates with our Kitchen Display systems for easy management. Cons product is still in development, and we are waiting on a few features to be added, but its fully featured at present, and we are satisfied with the current functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Angel M. Owner Hospitality ### "We are happy with the system and it has made for a much more organized and smooth running wait list." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 28, 2017 An organized seating list Pros The texting feature is a great way to notify customers when their table is ready (and when they have left an item behind) We like that customer names/numbers are stored, esp since we have a large number of repeat customers. Cons It does not seem to understand our wait times. Puzzling how it can quote 20-30 min wait time when we have 15 open tables. I am not sure we are set up correctly, and each time I call customer support they suggest that maybe we were not set up properly either. hmmmm? We have a large number of guests that come without their full party.....we have to type in a NH (no here) in the notes. Is there any other way to flag a party not here? We wish we could customize the icons (sun, booth, table) Can we? Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Bree M. Manager Food & Beverages ### "We use it every single day" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 26, 2017 Organization Pros The texting ability is so nice and the call back option and the reservation part helps us out through the week Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GM Gina M. Brewpub Field Trainer Hospitality ### "Simple, easy to use. Extremely host friendly. I've received amazing help from customer support!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 14, 2017 Organization at the Host stand and great analysis of how often our hosts over-quote our guests! Pros I like its simplicity and how easy it is to make any changes on the fly. I like that it is compatible with iOS (we use our Host client on a large iPad) and it makes it easy for training- because Hosts are already so accustomed to Apple products anyways, they pick up the program in the blink of an eye! Cons I wish there was a way to filter the email database to which location the guest visited. This would be a great help to our Marketing team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GG Greg G. Owner ### "This app has made the flow of our clientele steadier and more accommodating to them. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 13, 2017 Pros It enables a quick and efficient method for both employees and customers. We have generated higher numbers and, in turn, happier customers since we started using the app. Love that they can text back and let us know to take them off the list. And we've found that more people come back since we're able to give them a more accurate wait time. Cons If we could change a feature it would be the ease of use of the multiple buttons/options for a particular assignment. We wish it were more streamlined for certain tasks, ie assigning tables and servers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR Joyce R. Partner Food & Beverages ### "Absolutely Amazing for our operation!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2017 Guest Data, 2 way SMS, server rotations and more Pros The ability to handle waitlist, call aheads, and reservation with one solution. DineTime gets us seen by more diners and allows are current diners to make reservations from the DineTime App! Cons We use the cloud based solution. So lag time on table updates and redundency has been the only issues that we have had, but those are few and far in between. I would like to see Day part cover count on the floor chart screen if possible. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Andrew B. Assistant General Manager Food & Beverages ### "We love how easy it is for someone to book online and if we have any questions the reps are quick!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2017 More overall business and convenient online reservations. Pros It has grown our food & beverage business simply because of how convenient it is to book. The quick response from our customer service reps is most appreciated. Cons Nothing in particular. In the begging we had a few bugs to work out because we had never used a service like this before. Our reps helped us set the settings for our business and we almost never have to call them! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Spencer S. Director of Restaurant Ops ### "Typically very good. Back end could be more streamlined to find information." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 13, 2017 Pros Ease of use on the front end. Little to no staff training is required because of how straightforward it is. Price/value when compared to competitors. Cons Some functions and features on the back end that don't seem to work on the front. Minor features but I wish they were removed if not available (require CC, different options etc.) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CL Cristina L. Marketing Executive Restaurants ### "This software has improve our reservation and front of the house system." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 13, 2017 Improving our font of the house/reservations system. Pros Easy to use, navigate and setup. It let us customize our floor plans and keep track of number tables, costumers, cancelations, walk ins, etc. Cons Navigating on the DineTime portal it takes longer to setup things, like the web widget/appearance you can't adjust it on the same page, has to go back to another page to do this. Not very functional. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/136030/DineTime-Host/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)