--- title: "ConnectSmart Host Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ConnectSmart Host Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/136030/DineTime-Host/" page_type: "product" language: "en" --- # ConnectSmart Host Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ConnectSmart Host ## What is ConnectSmart Host? Connect your business from the front-of-house to the kitchen and everything in between! Allow guests to add themselves to your waitlist; make reservations; and receive up-to-date order notifications. Operators can: - Manage waitlists and reservations; - Customize floor plans; - Collect actionable data; and - Integrate with more than 80 POS solutions. ConnectSmart Host supports businesses of all sizes and across segments. How can our technology make your kitchen smarter? Schedule a demo with us! ## What is ConnectSmart Host used for? [Reservations](https://www.capterra.com/reservations-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ConnectSmart Host?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.qsrautomations.com&name=ConnectSmart Host) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ConnectSmart Host 4.5 (11) VS. [4.8 (1,186)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (11) Ease Of Use 4.8 (5,809) Value For Money 4.6 (10) Value For Money 4.7 (3,585) Customer Service 5.0 (9) Customer Service 4.8 (3,313) ## ConnectSmart Host alternatives [4.8 (1,603)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.9 (101)](https://www.capterra.com/p/220182/Now-Book-It/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (467)](https://www.capterra.com/p/178518/Bokun/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/136030/DineTime-Host/alternatives/) ## FAQs about ConnectSmart Host Overview ### Which roles and teams benefit most from ConnectSmart Host? ConnectSmart Host is most used by restaurant owners, general managers, and operations leaders who need to streamline waitlists, table assignments, and guest flow during busy service periods. Restaurant systems and IT teams support deployment and integrations, while trainers and marketing staff use it to improve staff consistency and enhance the guest experience. Answer based on 11 reviews Overview ### What company size and specific industries is ConnectSmart Host built for? ConnectSmart Host is designed for businesses of varying sizes and industries that need a customizable solution. Because the vendor does not name a specific sector or company segment, it appears intended for organizations with different needs that want pricing and setup tailored through the sales team. Features and Usability ### What are the key features of ConnectSmart Host? ConnectSmart Host offers booking management and reservations management, plus availability management for coordinating open slots. Core guest tools include online booking, group reservations, customer database, and customer history. It also includes SMS messaging, reporting/analytics, mobile access, API, employee management, and third-party integrations. Getting Started and Support ### What training and onboarding options does ConnectSmart Host offer? ConnectSmart Host provides in-person training, live online sessions, webinars, and documentation. In-person training supports direct instruction, live online sessions and webinars allow guided learning remotely, and documentation offers written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does ConnectSmart Host offer? ConnectSmart Host provides Email/Help Desk, FAQ/Forum, Phone Support, and 24/7 Live Rep. These channels give users several ways to get help, but no reviewer feedback is available here to describe response speed, agent helpfulness, or common support frustrations. ## Features AI summary Based on 5,334 Reservations reviews Not all reservations software covers every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) ConnectSmart Host supports **Online Booking** and **Booking Management**, so businesses can accept reservations online and handle booking activity more efficiently in one system. However, it does not include **Calendar Management**. Instead, it offers **Mobile Access** (**45%**), which gives teams a way to review and manage reservations while away from a desk, helping businesses stay responsive and keep daily booking operations moving smoothly. API Application programming interface that allows for integration with other systems/databases Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Booking Management Create, update, and manage bookings, itineraries, and reservations Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Customer History Access previous interactions or concerns to maintain customer relationships Group Reservations The ability to reserve times in groups. ConnectSmart Host 11 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Group Reservations: The ability to reserve times in groups. - Mobile Access: Access software remotely via mobile devices - Online Booking: Book meetings and appointments through a website or digital platform - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.1 (11) 4.1 Based on 11 reviews ## Pricing Value for money 4.6 (10) ### Starting price Free trial not available Value for money 4.6 (10) 4.6 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (9) 5.0 Based on 9 reviews ## User reviews Overall rating 4.5 Based on 11 reviews Filter by rating 5(6) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Web Developer Hospitality ### "Website Widgets Not for Multi-Outlet" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 April 12, 2019 DineTime had helped simplify our outdated reservation system without being difficult to setup and train. Pros The setup for messaging and scheduling is fairly intuitive and easy to pick up. Cons The website reservation widgets do not function properly when your have many on a page, say for a list of different outlets where you want to shoot a reservation widget for each. We found a work around but this should have been easier. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DW David W. Information Services Manager Restaurants ### "DineTime " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 10, 2018 DineTime is an effective table management system, and has replaced our pagers with text messages to guests, which everyone prefers. It can take submissions from the DineTime app and from our company's website, and has proven an effective and reliable solution. Pros The software fulfills our needs for hosts and bussers, and integrates with our Kitchen Display systems for easy management. Cons product is still in development, and we are waiting on a few features to be added, but its fully featured at present, and we are satisfied with the current functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Angel M. Owner Hospitality ### "We are happy with the system and it has made for a much more organized and smooth running wait list." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 28, 2017 An organized seating list Pros The texting feature is a great way to notify customers when their table is ready (and when they have left an item behind) We like that customer names/numbers are stored, esp since we have a large number of repeat customers. Cons It does not seem to understand our wait times. Puzzling how it can quote 20-30 min wait time when we have 15 open tables. I am not sure we are set up correctly, and each time I call customer support they suggest that maybe we were not set up properly either. hmmmm? We have a large number of guests that come without their full party.....we have to type in a NH (no here) in the notes. Is there any other way to flag a party not here? We wish we could customize the icons (sun, booth, table) Can we? Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BM Bree M. Manager Food & Beverages ### "We use it every single day" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 26, 2017 Organization Pros The texting ability is so nice and the call back option and the reservation part helps us out through the week Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. GM Gina M. Brewpub Field Trainer Hospitality ### "Simple, easy to use. Extremely host friendly. I've received amazing help from customer support!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 14, 2017 Organization at the Host stand and great analysis of how often our hosts over-quote our guests! Pros I like its simplicity and how easy it is to make any changes on the fly. I like that it is compatible with iOS (we use our Host client on a large iPad) and it makes it easy for training- because Hosts are already so accustomed to Apple products anyways, they pick up the program in the blink of an eye! Cons I wish there was a way to filter the email database to which location the guest visited. This would be a great help to our Marketing team. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. GG Greg G. Owner ### "This app has made the flow of our clientele steadier and more accommodating to them. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 13, 2017 Pros It enables a quick and efficient method for both employees and customers. We have generated higher numbers and, in turn, happier customers since we started using the app. Love that they can text back and let us know to take them off the list. And we've found that more people come back since we're able to give them a more accurate wait time. Cons If we could change a feature it would be the ease of use of the multiple buttons/options for a particular assignment. We wish it were more streamlined for certain tasks, ie assigning tables and servers. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JR Joyce R. Partner Food & Beverages ### "Absolutely Amazing for our operation!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2017 Guest Data, 2 way SMS, server rotations and more Pros The ability to handle waitlist, call aheads, and reservation with one solution. DineTime gets us seen by more diners and allows are current diners to make reservations from the DineTime App! Cons We use the cloud based solution. So lag time on table updates and redundency has been the only issues that we have had, but those are few and far in between. I would like to see Day part cover count on the floor chart screen if possible. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AB Andrew B. Assistant General Manager Food & Beverages ### "We love how easy it is for someone to book online and if we have any questions the reps are quick!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2017 More overall business and convenient online reservations. Pros It has grown our food & beverage business simply because of how convenient it is to book. The quick response from our customer service reps is most appreciated. Cons Nothing in particular. In the begging we had a few bugs to work out because we had never used a service like this before. Our reps helped us set the settings for our business and we almost never have to call them! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. SS Spencer S. Director of Restaurant Ops ### "Typically very good. Back end could be more streamlined to find information." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 13, 2017 Pros Ease of use on the front end. Little to no staff training is required because of how straightforward it is. Price/value when compared to competitors. Cons Some functions and features on the back end that don't seem to work on the front. Minor features but I wish they were removed if not available (require CC, different options etc.) Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CL Cristina L. Marketing Executive Restaurants ### "This software has improve our reservation and front of the house system." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 13, 2017 Improving our font of the house/reservations system. Pros Easy to use, navigate and setup. It let us customize our floor plans and keep track of number tables, costumers, cancelations, walk ins, etc. Cons Navigating on the DineTime portal it takes longer to setup things, like the web widget/appearance you can't adjust it on the same page, has to go back to another page to do this. Not very functional. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/136030/DineTime-Host/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.