# ConnectSmart Host Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ConnectSmart Host the right Reservations solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136030/DineTime-Host/reviews --- ConnectSmart Host 4.5 (11) [View alternatives](https://www.capterra.com/p/136030/DineTime-Host/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ConnectSmart Host Ease of use 4.3 Customer Service 5.0 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DW David W. Information Services Manager Restaurants Used the software for: 2+ years ### "DineTime " October 10, 2018 4.0 DineTime is an effective table management system, and has replaced our pagers with text messages to guests, which everyone prefers. It can take submissions from the DineTime app and from our company's website, and has proven an effective and reliable solution. Pros The software fulfills our needs for hosts and bussers, and integrates with our Kitchen Display systems for easy management. Cons product is still in development, and we are waiting on a few features to be added, but its fully featured at present, and we are satisfied with the current functionality. Review Source JR Joyce R. Partner Food & Beverages Used the software for: 1-2 years ### "Absolutely Amazing for our operation!" July 13, 2017 5.0 Guest Data, 2 way SMS, server rotations and more Pros The ability to handle waitlist, call aheads, and reservation with one solution. DineTime gets us seen by more diners and allows are current diners to make reservations from the DineTime App! Cons We use the cloud based solution. So lag time on table updates and redundency has been the only issues that we have had, but those are few and far in between. I would like to see Day part cover count on the floor chart screen if possible. Review Source VR Verified Reviewer Web Developer Hospitality Used the software for: 6-12 months ### "Website Widgets Not for Multi-Outlet" April 12, 2019 4.0 DineTime had helped simplify our outdated reservation system without being difficult to setup and train. Pros The setup for messaging and scheduling is fairly intuitive and easy to pick up. Cons The website reservation widgets do not function properly when your have many on a page, say for a list of different outlets where you want to shoot a reservation widget for each. We found a work around but this should have been easier. Review Source JG Jon G. Sr. Manager of Restaurant Systems Restaurants Used the software for: 2+ years ### "DineTime has been an asset to our operations" July 13, 2017 4.0 Accurate quote times, rotational seating, guest texting, and improved flow at the host stand. Pros We love not having to use pagers and the ability to text our guests especially at locations in a mall setting makes for a better waiting experience. The chit also shares info about the guest or reason for visiting such as birthday or graduation and enables us to cater to their celebrations. Cons We feel there should be a better way to run a shift change aside from changing the floor plan and wiping out existing data. Same for phase maps. We also would like to have more control over text content and have the ability to make text messages unique by location. Review Source SS Spencer S. Director of Restaurant Ops Used the software for: 1-2 years ### "Typically very good. Back end could be more streamlined to find information." July 13, 2017 5.0 Pros Ease of use on the front end. Little to no staff training is required because of how straightforward it is. Price/value when compared to competitors. Cons Some functions and features on the back end that don't seem to work on the front. Minor features but I wish they were removed if not available (require CC, different options etc.) Review Source AB Andrew B. Assistant General Manager Food & Beverages Used the software for: 6-12 months ### "We love how easy it is for someone to book online and if we have any questions the reps are quick!" July 13, 2017 5.0 More overall business and convenient online reservations. Pros It has grown our food & beverage business simply because of how convenient it is to book. The quick response from our customer service reps is most appreciated. Cons Nothing in particular. In the begging we had a few bugs to work out because we had never used a service like this before. Our reps helped us set the settings for our business and we almost never have to call them! Review Source GM Gina M. Brewpub Field Trainer Hospitality Used the software for: 1-2 years ### "Simple, easy to use. Extremely host friendly. I've received amazing help from customer support!" July 14, 2017 4.0 Organization at the Host stand and great analysis of how often our hosts over-quote our guests! Pros I like its simplicity and how easy it is to make any changes on the fly. I like that it is compatible with iOS (we use our Host client on a large iPad) and it makes it easy for training- because Hosts are already so accustomed to Apple products anyways, they pick up the program in the blink of an eye! Cons I wish there was a way to filter the email database to which location the guest visited. This would be a great help to our Marketing team. Review Source GG Greg G. Owner Used the software for: Less than 6 months ### "This app has made the flow of our clientele steadier and more accommodating to them. " July 13, 2017 5.0 Pros It enables a quick and efficient method for both employees and customers. We have generated higher numbers and, in turn, happier customers since we started using the app. Love that they can text back and let us know to take them off the list. And we've found that more people come back since we're able to give them a more accurate wait time. Cons If we could change a feature it would be the ease of use of the multiple buttons/options for a particular assignment. We wish it were more streamlined for certain tasks, ie assigning tables and servers. Review Source BM Bree M. Manager Food & Beverages Used the software for: 6-12 months ### "We use it every single day" July 26, 2017 5.0 Organization Pros The texting ability is so nice and the call back option and the reservation part helps us out through the week Review Source AM Angel M. Owner Hospitality Used the software for: Less than 6 months ### "We are happy with the system and it has made for a much more organized and smooth running wait list." July 28, 2017 5.0 An organized seating list Pros The texting feature is a great way to notify customers when their table is ready (and when they have left an item behind) We like that customer names/numbers are stored, esp since we have a large number of repeat customers. Cons It does not seem to understand our wait times. Puzzling how it can quote 20-30 min wait time when we have 15 open tables. I am not sure we are set up correctly, and each time I call customer support they suggest that maybe we were not set up properly either. hmmmm? We have a large number of guests that come without their full party.....we have to type in a NH (no here) in the notes. Is there any other way to flag a party not here? We wish we could customize the icons (sun, booth, table) Can we? Review Source CL Cristina L. Marketing Executive Restaurants Used the software for: Less than 6 months ### "This software has improve our reservation and front of the house system." July 13, 2017 4.0 Improving our font of the house/reservations system. Pros Easy to use, navigate and setup. It let us customize our floor plans and keep track of number tables, costumers, cancelations, walk ins, etc. Cons Navigating on the DineTime portal it takes longer to setup things, like the web widget/appearance you can't adjust it on the same page, has to go back to another page to do this. Not very functional. 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