Firm Central

3.5 / 5 31 reviews

Who Uses This Software?

Solo and small law firms looking for a fully integrated, cloud based practice management system.


Average Ratings

31 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $40.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Thomson Reuters
  • legalsolutions.thomsonreuters.com/law-products/
  • United States

About Firm Central

Firm Central cloud based practice management offers an intuitive easy-to-use interface to manage your matters, contacts, calendar, tasks, documents and more from anywhere, anytime. Exclusive features include automatic document mark-up adding KeyCite flags and links-ensuring good law status, along with FULL text global searching capability, to find what you need quickly and accurately. Intelligently integrated with Westlaw and other industry leading tools built for lawyers by lawyers.


Firm Central Features

  • Billing & Invoicing
  • Calendar Management
  • Case & Client History
  • Case Management
  • Client Management
  • Client Portal
  • Conflict Management
  • Contact Management
  • Contract Management
  • Document Management
  • Email Management
  • Financial Management
  • HR Management
  • Library Management
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting

Firm Central Reviews Recently Reviewed!

Adf88cc28d92b21a7f8e22f981d43030

Excellent customer service and a great product.

Oct 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Outstanding Functionality & Features. The product is always improving and they take the time to review suggestions from their clients and implement these ideas into the product.

Cons: A few hiccups here and there but nothing that could not be resolved in a reasonable amount of time. As with any product it could be user error by simply not understanding the full capacity of the product.

Overall: This software saved us from a previous software that crashed.

Vendor Response

by Thomson Reuters on October 16, 2017

Dear Ms. Subblett, Thanks so much for your glowing endorsement for Firm Central. We are delighted to hear that you find the features and functionality outstanding. Again, thank you for the positive review and for being a very valued Firm Central customer!!

Fenton was very helpful and knowledgeable

Oct 10, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Having everything in one place. The matter page for each client is neat, organized and easy to read.

Cons: Having to flip back and forth between screens, not being able to pull lists of data for cases overall or pursuant to specific parameters.

Vendor Response

by Thomson Reuters on October 11, 2017

Dear Ms. Lang, Thank you for taking the time to write a product review for Firm Central. We are glad to hear that the matter page is helping with your case file organization. We will have a product specialist reach out to see if we can assist with the data pull in regards to your comments below. Thanks so much for being a valuable customer and for providing your feedback!

We have been using since May and like the product quite well.

Oct 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What we like best about the product is the integration of the case management software and the billing software. We previously used Amicus and Timeslips and had to transfer data between each and it tending to be a bit unstable. Also like the appearance of the billing documents. Very clean and professional.

Cons: It has caused auto fill of email addresses on outlook to not work correctly. The other item would be inability to pull up a mater file list by firm file number.

Overall: Efficiency and reasonably easy to use.

Vendor Response

by Thomson Reuters on October 10, 2017

Dear Attorney Tomkins, Thank you very much for taking time to provide a Firm Central product review! We are very happy to hear that Firm Central is working well for your practice and is an improvement to your work-flow. We will pass on your comments about the matter file list and email addresses to our product management team. Thank you for being a valued Firm Central customer!

Hate this product

Oct 01, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I can do legal research. Of course, I get a free research tool with my bar dues so that really isn't that great of a benefit.

Cons: Trust and billing component not user friendly. No evergreen trust feature, client complain about bills. The program recently started deleting court dates from the calendar and deleting documents. I have contacted the company regarding terminating the contract as they are unable to fix their program. I had to call ten different times and was told that unless the issue occurs while we are on the phone with you, we can't help you. For years, they did not even have a "void bill" feature. If you make a mistake entering a check, you cannot edit it.

Vendor Response

by Thomson Reuters on October 09, 2017

Dear Attorney Fischer, We are sorry to hear that Firm Central was not a good fit for your firm and that you encountered some issues with the functionality. Based on our internal records, we did attempt to follow up with you several times to help resolve any issues and had difficulty connecting with you. We pride ourselves on excellent customer service and the customer experience is extremely important to us. Please let us know if we can assist in any way.

A Good Start

Sep 29, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the look and feel of the program. I like the stability. I love Deadline Assistant and I love the West Support

Cons: I really dislike the program because it has no email integration. Given that this is Firm Central, not having an email integration is not very "CENTRAL". I need a color-coded calendar, I also need an app that I actually can use on my smartphone. The current semi app really is not a good fit.

Overall: It gave us a strong platform to work from

Vendor Response

by Thomson Reuters on October 05, 2017

Dear Attorney Sergi, Thank you for taking the time to review Firm Central. We are glad to hear it is generally is a good fit for your firm! We carefully listen to customer feedback and we're happy to say that desktop calendar integration does exist including a two-way sync with Outlook that as of this week, will now allow for color coding on your website calendars and on your desktop. To get the color coding on your desktop calendar please go to the Firm Central support page and download the most recent software release. Please call us with any questions at 1-888-287-8537. Thank you for being a valued customer!

Good product, but not as easy to use as was anticipated.

Sep 28, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The comprehensive nature of the system. Having every aspect of a case in one central location, i.e. calendar, contacts, specific case information, billing, research..

Cons: Some of the functions require too many steps. The product could use some streamlining to make it easier to use and faster to go from document to document or in and out of billing, etc.

Overall: Having all case components centralized in one location.

Vendor Response

by Thomson Reuters on October 06, 2017

Dear Attorney Wyatt, Thank you for taking the time to provide a product review. We understand that this software is complex and if you need additional training we do provide unlimited complimentary training with the service. We appreciate your feedback on how we can improve the system and will take note of your comments as we prioritize our enhancements. Thank you for being a valued customer!

In my experience a large number of "bugs" in the program. Don't do it. I regret trying this system

Aug 30, 2017
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: It loads? Home screen has multiple options.

Cons: Poor documentation of retainer application. Active matters "disappear." Scared to enter more time.

Overall: Learning, yet again, not to buy the hype.

Vendor Response

by Thomson Reuters on August 31, 2017

Attorney Danielson, Thank you for your review. We are sorry to hear that things aren't going as expected for you as a new user of Firm Central. Your project manager Rebecca will be reaching out to help assist with any issues you're experiencing. We are here to support you with the transition to using Firm Central and ongoing throughout with any additional training you require. Thank you for being a valuable customer!

Excellent sales support and amazing tech training.

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its intuitiveness, flexibility and ease of use. We used ProLaw some 10+ years ago and I recall that invoicing, pre-billing and matter creation were fairly tough. Firm Central is a breeze to use and even the moderately difficult stuff is easily retained after simps explanations.

Cons: As a very small firm, the predictable grumble is that I would like to prove to be lower. I would love to have e-mail reminders that say "send out your billings, you distracted money-hater". or even better, re-billings that are auto printed for all open time-accrued matters by the Nth day of each month.

Overall: Simply being better organized.

Vendor Response

by Thomson Reuters on July 18, 2017

Mr. Rocco, Thank you very much for your excellent product review of Firm Central. We are glad your experience is going so well this far and intend to keep it that way! We look forward to helping you get long term benefits from Firm Central. Thank you for being a valued customer!

Quick, easy and great customer service.

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: For a short time I was in charge of the monthly invoicing for our small firm, which I've never had to do before but working with this software I was able to learn the applications very quickly.

Cons: I mainly used this software for billing and time entries, the only thing that I can think of is not being able to format or personalize the invoices.

Vendor Response

by Thomson Reuters on June 27, 2017

Hello Ms. Heard, Thank you very much for your positive review of Firm Central and for your valuable feedback! We really appreciate it!

Customer Representative was very helpful and answered all of our questions in a very timely manner.

May 26, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That time and billing are incorporated into Firm Central. This part of the survey is a bit strange that it won't submit my answer because it is too short.

Overall: Time and billing are incorporated into Firm Central.

Vendor Response

by Thomson Reuters on June 07, 2017

Hello Sharmen, Thank you very much for your product review for Firm Central. We are very glad to see that you are satisfied with our support and that Firm Central Time & Billing is going well for you!

Customer service has been great, very responsive when I have had problem/question.

May 19, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I love the fact that the new Time and Billing syncs with QuickBooks. Invoicing is so much easier with Time and Billing.

Cons: We don't use the document management features as they are not easily accessible. The search function in Firm Central takes a long time to return results as well.

Vendor Response

by Thomson Reuters on May 21, 2017

Hello Ms. Grayson, Thank you for your review and your comments regarding Firm Central. I will share your feedback with the development team especially as it relates to searching and documents and have a Product Specialist follow up with you to get more specific details. Thank you for being a valued customer!

Our rep is incredibly knowlegable and makes it so simple to learn.

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Still learning it it all, but it appears that it fits well with our practice.

Vendor Response

by Thomson Reuters on May 04, 2017

Thank you for your positive review, Mr. Gilberti! We appreciate your comments about the character limit and will attempt to make adjustments.

E-billing convenient, but no notice if client did not receive it

Mar 28, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: THANK YOU for finally changing the alphabetizing from first name to last name. That was a debacle of gigantic proportions. It took two years but you finally made it.

Cons: Users are not able to format the invoice their use. Trust account paragraph is too crowded with words that people can't see what's what.

Overall: Sending e-billings is very convenient, but there is no way to know if the client got it or not unless they call or I call them to see why they didn't pay. Clients with msn.com and hotmail.com addresses do not receive the e-bill so I have to snail mail them.

Developers need to figure out a way to show the law firm which clients' ebills bounced.

Thank you Much Appreciated

Mar 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Accessibility and efficiency

Cons: Less supportive for plaintiff's cases model for defense billable work

Overall: Our rep provided first class customer service and assistance without which I could not have on-boarded my practice in such short amount of time. Thank you.Central staff for excellent support.

Vendor Response

by Thomson Reuters on March 21, 2017

Mr Kroschel, Thank you so much for your review of Firm Central. We are so happy to hear that you are having a good experience with your rep and customer support staff, and that you are finding Firm Central helpful to your firm. We will pass along your suggestions to the product team. Have a great day!

Moved from Competitor

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy To use

Cons: Trust accounting needs some work. So does flat fee billing.

Overall: This has made our firm's life much easier, I am able to access my practice management from anywhere and using any device.

Vendor Response

by Thomson Reuters on March 21, 2017

Mr Zeini, Thank you so much for your review of Firm Central. We are glad to hear that you are happy with the product and that it is helping your firm. We will pass along your suggestions to our product team. Have a great day!

SAVE YOURSELF THE AGGRAVATION - DO NOT BUY THIS PRODUCT

Feb 17, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Firm Central has been a complete disaster for my firm. I have a small (6 attorney) immigration law boutique practice and have been in business for 10 years. When we were considering changing our client database management system, we had a wish list of things we needed a new system to do that would be an improvement over our previous system. When presented multiple times to the sales person Thompson Reuters sent over to us, he assured us repeatedly that it could do what we needed it to. Turns out, after we signed the long term expensive contract, it was mostly lies. We got jobbed big time. After a while of using it, frustration mounting, costs rising, we got the IT guys on the phone to help us figure out what we were doing wrong. The sales person was so convincing, we kept thinking it must have been user error. We tried training, doing things different ways, etc., and nothing worked. When we connected with the IT guys, most of our conversation was met with responses of, "Nope, it can't do that. Never could, never will. What made you guys think it could?" It was crazy. So, realizing it was not going to work for us, and that we had been sold a bill of goods by the sales person, we confronted Thompson Reuters and requested that we be let out of the contract. Fat chance. They told us to shove it, not caring that we were lied to by the sales person. Apparently, that was his responsibility, it's on him and us for being suckers enough to believe what we were told. So here we are, stuck with paying tons of money for a product that is counterproductive to our business. Please don't get suckered like we did. Amusingly, we got a call from someone whose only job is to call people to find out why they are cancelling. The person actually admitted that to us. So many people cancel that they have people employed just to find out why. Don't buy it.

Pros: Actually we had a very good experience, the only one, with the off boarding customer service folks. They were very nice and really helpful. Made it easy to get everything moved over from Firm Central to our new system that actually works.

Cons: Everything about it. The sales people say anything to get the sale, and you will pay whether it works for you as sold or not.

Recommendations to other buyers: I don't know if it might work fine in another context. Maybe it will. But it is the worst thing I have ever seen for immigration law. In fact, it is worse that having nothing.

Great product.

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One program does everything we need.

Cons: Would like time entry to have a repeat last client/matter function so that I could enter multiple time entries on same day for same client.

Overall: As a start up firm, we were looking for one product that would handle everything for us -- document management, time and billing and calendar. After working 25 years at a very large law firm I knew there had to be a program available that would do everything in one package. Firm Central was the only product I found that could do it all, eliminating the need for multiple subscriptions from multiple software companies. The software package was loaded remotely and after viewing a short tutorial, I was able to immediately begin setting up client files and adding documents. I found all facets of the program easy to navigate, the tutorials are great, the ongoing technical support is always one click or one phone call away. I have been very impressed with everything about Firm Central, the software, the tutorials and the knowledge of all the support people I have spoken with by phone or corresponded with by email. I highly recommend Firm Central to anyone looking for one comprehensive software package to handle document management, calendars and time and billing.

Vendor Response

by Thomson Reuters on October 19, 2016

Thank you, Carol for the wonderful review. We appreciate your valuable feedback and will pass your suggestion along to the product development team.

Additional Features

Sep 23, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Firm central needs to:
1. When I search using the "Search Firm Central," it does not pick up everything that contains my search criteria. For instance, if I search "micro" FC will not show results that are not exact, like "microscope." If I search "pytha" it does not show "pythagoras." The search engine needs updating.

2. When I use FC desktop explorer, I do not have an option to create a folder in the sub-folder. I should. Now, I have to create a folder on the desktop and then move it into the folder. Its a excessive step.

Walk Law Firm, M.Welker Review of Matt Zempel

Sep 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of access. Syncing capabilities.

Cons: Appears geared to litigation firms. Transferring documents from one matter to another challenging based on how we name matters.

Overall: Firm Central is a fine product. It has some features that are geared more toward Litigation firms and not business firms, such as ourselves.

Review of Firm Central

Sep 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use.

Cons: Had to overcome some work arounds such as copying word docs into my documents first before being able to upload same to firm central. It will not simply upload directly. Attorneys seem to have more difficulty finding documents loaded into firm central than the paralegals who work constantly in the software. This is not an intuitive process but requires experience with the software.

Overall: I cannot determine value for money as this is not my role in this office but the program is very user friendly and convenient.

Vendor Response

by Thomson Reuters on September 15, 2016

Thank you for your review of Firm Central, we appreciate your comments.

Excellent customer service/support for a great product

Sep 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use.

Cons: None that I can think of.

Overall: It's been exactly what I was looking for. The customer support has been exceptional. Very easy to use.

Recommendations to other buyers: Is there an app? If not, I suggest an app.

Vendor Response

by Thomson Reuters on September 15, 2016

Thank you for your review of Firm Central. We appreciate your feedback and will pass along your suggestions to our product team.

Firm Central by Bob L

Sep 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: VPN email; ease of sharing documents with who I choose; the fact that my clients have their own dashboard and digital file with all of the documents and communications that I have in my file.

Cons: Sometimes my emails to clients are limited on the Client Portal. At those times, I am forced to send multiple email. My clients experience the same inconvenience.

Overall: My clients love the ease and security of using the VPN email and document sharing features. I like my client dashboards and the daily email conversations that get me more case information without all the wasted time of phone calls or personal interviews.

Recommendations to other buyers: No.

Vendor Response

by Thomson Reuters on September 15, 2016

Thank you for your review of Firm Central. We appreciate your feedback and will pass along your suggestions to the product team.

Very impressed with Firm Central!

Sep 01, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It seems to cover all of my needs in one place - no having to use one software program and then another to accomplish everything. Less time wasted.

Cons: This con is not so much about the software as it is a reflection on me. I am an "old dog" with limited technological abilities. It will take time for me to become proficient and to ensure I am utilizing it to its capacity. Price is another issue. As a solo, I really have to watch the bottom line. Anything I add to the budget has a huge impact.

Overall: I already use Doc and Form Builder and this is a great add on to that. I like having everything I need in one place. Being able to access it from home and while traveling is a bonus.

Vendor Response

by Thomson Reuters on September 15, 2016

Thank you for your review of Firm Central. We are glad to hear that you are finding value in Doc & Form Builder and Firm Central and appreciate your feedback!

Firm Central Review

Sep 01, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: At this point, I am not using the billing and calendaring features. I am a transactional attorney, and I subscribed to Firm Central in order to have a secure document repository. What I like most is that I am able to upload my own materials to Firm Central, and search them using the WestLaw search algorithm, including boolean logic.

Cons: A significant shortcoming is that one is not able to search folder metadata on Firm Central. That is, titles of folders and descriptions of folders. It would be extremely helpful for this folder metadata to be available to the search algorithm.

Overall: Sales (Dennis Petronack) and support have both been superb. Product has been helpful to the limited purposes for which I currently use it.

Recommendations to other buyers: Not at this time.

My 2 1/2 Year Experience With Firm Central

Aug 23, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Creating client files and sub-files. It is pretty intuitive, and I can find just about everything that I have saved. The Technical Support is great, and I usually have a very short wait to get in to talk with them. They have always been helpful.

Cons: I can't rename emails that I have saved in Firm Central, so searching for an email I saved 6 months ago is pretty time consuming and hit or miss. I can rename any Word or Excel file I want, but I can't change a name or date on an Outlook email. That makes no sense to me.

Overall: Overall, I have been pleased with the features offered by Firm Central. I like the ease of saving and retrieving files stored in matters, and it is fairly easy to open new client files and matters.

Recommendations to other buyers: Be patient, Firm Central has a pretty steep learning curve, but once you have it down, it is a robust system that is very useful in a law practice.

Love this product!

Aug 19, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Firm Central helped us with all of our business needs very efficiently and very effectively. We are so happy with the services it provides and the product in general. We would certainly recommend that Firm Central be employed as a keystone to all businesses.

Vendor Response

by Thomson Reuters on August 19, 2016

Thank you for your review, we are so happy to hear that Firm Central has helped your business!

Firm Central has organized my practice

Aug 15, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the outstanding customer service. Both the firm software account personnel and the technical support personnel have been great. Additional, firm central is a very comprehensive management and billing tool that has cut the time required to complete the various administrative tasks required of a solo practitioner running a criminal defense practice.

Cons: the lack of integration between google calendar and the calendar on firm central.

Overall: firm central has proved to be a very helpful and effective tool for my practice. It is the assistant/paralegal that I haven't hired to date.

Vendor Response

by Thomson Reuters on August 19, 2016

Thank you so much for your review! We are happy to hear that Firm Central has helped you to organize your practice and be more efficient. We are continually working to improve the functionality and user experience for Firm Central and will pass along your feedback to the product team regarding the calendar.

DON'T MAKE THIS MISTAKE

Jun 27, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: This software is clunky and difficult to use. We tried to hang in there for four months; however, the glitches never were fixed. I was blown away that Thomson Reuters would allow such a terrible product to be on the market. My staff spent more time trying the suggested work arounds than actually working. Also, we received our "welcome packet and instructions" two months after we canceled our contract. We now use MyCase and couldn't be happier.

Overall: Terrible product! We had so many issues just trying to be trained on the software. They assured us that FirmCentral has 24/7 support, which isn't true. When you call after hours, a tech center who doesn't know anything about the product reads instructions to you, and then creates a ticket for someone to call you back during business hours. We rarely received a call back. The only way I could get the support team to respond is by sending them a message asking where I could leave a review for the product. Of course they never answered that question but it did prompt them to call me.

It sucks you in and won't let go except for a price

Jun 15, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Easy to use and intuitive. The link to WestlawNext and Doc & Form Builder is very helpful, but it's not enough to make it worth the price. The Deadline Assistant integration is very helpful as well. But all of these programs can be used separate and apart from Firm Central, so don't feel like you have to buy Firm Central to get access to them.

Cons: Yes, they advertise that it's only $40 per month per user. However, it requires a contractual commitment to get this system. Then, if you have any other West products tied to it, that means that if you ever need to add another user, they will renew your contract for everything tied to that user name and password that you needed for Firm Central. It's a complete racket, and when your bill is almost $1,600 per MONTH for what they provide, every month of extension of the contract is very expensive when your firm has one lawyer and one paralegal.

On the technology: it doesn't work on Outlook running in Terminal Server (RDP), and it's wonky even on the desktop. The add-ins do not work with Outlook for Mac, and there is no way to "pack up" or export a matter onto a thumb drive or into the cloud so that you can take it with you to court. There's no way to export matters so that you can transfer them to an associate who is leaving the firm. You have to down load all of the documents, print out all notes, and otherwise go through a lot of hassle to move an associate from your firm to another one. Also, if you had ProDoc prior to Firm Central, it will import all of your data from all of the files you had previously opened in ProDoc. In my case, that was over 1,500 matters. Now I am finally down to 1,200 "open" matters in Firm Central, but there is no way to mass-close multiple matters at once. So it requires me to spend about 20 seconds per matter to close each one. Do the math.

Overall: We've been using Firm Central for 16 months. The reason I know exactly how long we've been using it is because I had to sign a contract for 3 years. You see, West ties Firm Central to your WestlawNext and Doc & Form Building subscriptions, so each time you want to add a new employee as a user, you are required to renew your contract for all of the products you have from them. Therefore, your contract will never end so long as your firm keeps growing. If that employee leaves and you no longer need them to be a user on the system, they don't then shorten the contract back to its prior term, however.

Recommendations to other buyers: I wish I'd found this site 16 months ago. I never would have gone with Firm Central. Don't get it, especially if you are on other West Products under a contract.

Vendor Response

by Thomson Reuters on June 17, 2016

We are sorry for your disappointment, we value your feedback and will take your comments into consideration. An account representative will be reaching out to you to discuss your experience.

Buggy, Poorly designed attorney software

Mar 06, 2015
1/5
Overall
1 / 5
Ease of Use
2 / 5
Customer Support

Comments: This software is definitely designed to get attorneys to purchase Westlaw's more expensive, legal research software. Incompatible with Macs, google calendar, etc. The software is not flexible for storing extra contact information. The Time and Billing product has issues with generating a new bill that is already past due. The Time and billing is a separate website from the Firm Central so it opens a new window when you enter your time.

Its just OK

Dec 08, 2014
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: Not the fastest. Integration of West is plus