# Firm Central Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Firm Central Software - reviews, pricing plans, popular comparisons to other Law Practice Management products and more. Source: https://www.capterra.com/p/136050/Firm-Central/alternatives --- # Firm Central Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Firm Central ## What is Firm Central? Firm Central cloud based practice management offers an intuitive end-to-end solution to manage all aspects of your practice including- matters, contacts, calendar, tasks, documents, time&billing, accounting and finances, reporting and more from anywhere. Exclusive features include automatic document mark-up adding KeyCite flags and links-ensuring good law status, with FULL text global searching capability, to find what you need quickly and accurately. Intelligently integrated with Westlaw tools ## What is Firm Central used for? [Law Practice Management](https://www.capterra.com/law-practice-management-software/)[Legal Calendar](https://www.capterra.com/legal-calendar-software/)[Legal Billing](https://www.capterra.com/legal-billing-software/) Overall rating Based on 64 user reviews Reviews sentiment Positive 66% Neutral 13% Negative 22% Starting price $40 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Firm Central?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://thomsonreuters.com&name=Firm Central) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Firm Central 3.7 (64) VS. [4.7 (125)](https://www.capterra.com/p/131579/SmartAdvocate/reviews/) Starting Price $40 Per User, Per Month Starting Price $109 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (64) Ease Of Use 4.6 (125) Value For Money 3.4 (56) Value For Money 4.6 (97) Customer Service 4.0 (63) Customer Service 4.6 (116) ## Firm Central alternatives Highest Rated [4.7 (1,691)](https://www.capterra.com/p/105428/Clio/reviews/) Starting price $49.00 Per User, Per Month [4.6 (340)](https://www.capterra.com/p/18931/CosmoLex/reviews/) Starting price $119.00 Per User, Per Month [4.6 (783)](https://www.capterra.com/p/115613/MyCase/reviews/) Starting price $49.00 Per User, Per Month [4.4 (285)](https://www.capterra.com/p/140815/Filevine/reviews/) Starting price Contact vendor for pricing ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Billing & Invoicing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Case Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Case Notes 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access and track notes regarding case activities and updates within case files Client Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Document Generation 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Custom forms to streamline repetitious aspects of a document Firm Central 43 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Data is backed up automatically to prevent data loss Setup and send recurring or automated bills Compare and match accounting/financial records with corresponding bank statements Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Access and track notes regarding case activities and updates within case files Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Search and check for conflicts of interest or statutes of limitations Track, store, and access client contracts or licenses Scheduling based on federal, state, or local court rules and deadlines Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customize contracts and forms to collect specific information Specify or track the date/time a project, task, etc., is due for completion Manage and maintain a detailed record of information and updates associated with each court case Assign categories, labels, tags, or attributes to documents for organization, search and storage Custom forms to streamline repetitious aspects of a document Store, manage, and track all electronic documents in a centralized location Manage, store and organize emails within the system or via third-party apps Monitor and record expenses such as purchases or charges incurred Search for specific words or phrases within a document or database Centralized accounting record which tracks all financial transactions Systematic approach to handling legal cases, matters, or projects within a law firm or legal department Manage and support multiple locations Accept and process online payment transactions Ability to record, store, update, and retrieve information Timed notification for any upcoming task, deadline, appointment, or activity Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track staff hours through a calendar view Track the status over time for a request, process, asset, or transaction Create, manage and track all task activities and progression Log and record hours worked and costs spent to assist in billing and invoicing Measure and track time including hours worked and paid time off (PTO) Manage bookkeeping for client trust accounts Track revisions and updates made to files and navigate between different versions Get Advice We can help you find the software with the features you need. Features 3.5 (62) 3.5 Based on 62 reviews ## Pricing Value for money 3.4 (56) Free Trial [View pricing plan details](https://www.capterra.com/p/136050/Firm-Central/pricing/) Core $40.00 Per User,Per Month It includes: - 24/7 Customer Support - Client/Matter/Document/Task Management - Custom Forms Automation - Customizable Homepage - Document Indexing - Matter-Level Calendar - Secure Client Portal Essential $65.00 Per User,Per Month It includes: - 24/7 Customer Support - Client/Matter/Document/Task Management - Custom Forms Automation - Custom Invoicing - Customizable Homepage - Document Indexing - Matter-Level Calendar - One-Click Invoicing - Secure Client Portal - Time and Expense Tracking - Trust Accounting Premier $105.00 Per User,Per Month It includes: - 24/7 Customer Support - Client/Matter/Document/Task Management - Custom Forms Automation - Custom Invoicing - Customizable Homepage - Deadline Assistant - Document Indexing - Matter-Level Calendar - One-Click Invoicing - Rules-Based Legal Deadline Calculation - Secure Client Portal - Time and Expense Tracking - Trust Accounting Essentials with Accounting $102.00 Per User,Per Month It includes: - 24/7 Customer Support - Client/Matter/Document/Task Management - Custom Forms Automation - Custom Invoicing - Customizable Homepage - Document Indexing - Fully Integrated Business Accounting Software - Matter-Level Calendar - One-Click Invoicing - Secure Client Portal - Time and Expense Tracking - Trust Accounting Premier with Accounting $142.00 Per User,Per Month It includes: - 24/7 Customer Support - Client/Matter/Document/Task Management - Custom Forms Automation - Custom Invoicing - Customizable Homepage - Deadline Assistant - Document Indexing - Fully Integrated Business Accounting Software - Matter-Level Calendar - One-Click Invoicing - Rules-Based Legal Deadline Calculation - Secure Client Portal - Time and Expense Tracking - Trust Accounting Value for money 3.4 (56) 3.4 Based on 56 reviews ## Integrations [ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (63) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (63) 4.0 Based on 63 reviews ## User reviews Overall rating 3.7 Based on 64 reviews Filter by rating 5(28) 4(14) 3(8) 2(4) 1(10) Mentioned topic Sorted by most recent AA Alexis A. Admin Accounting ### "Not overly pleased with the Thoms Reuters products" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 September 14, 2023 Pros It gets the job done and I do not have a lot to compare it to really. For the scope I use it, it is average in my opinion. Cons It is slow and very glitchy. The customer service has not been helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Joseph S. CEO Legal Services ### "You'll never get away from it" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 3, 2023 Adding additional users is an excruciatingly long process. Imagine having new employees that you're paying almost $20 an hour, but they're just twiddling their thumbs for over a week while you wait for your Westlaw Sales rep to return from a vacation and get to your e-mail asking them to add the new employee as a user. When they get to the e-mail, it takes the Westlaw system at least three days to get the new user set up after you've signed yet another new Westlaw extension contract just so you can add the new user. It's like having to extend your cellphone service contract by a year everytime you get another phone. But cellphone service doesn't cost anything as much as this does. Our bill is over $1,700 a month for the Firm Central, Westlaw and all the other stuff they add onto it so you get a "discount" for multiple subscriptions. I would never recommend this program to my worst enemy, and regret the day I signed up for it. Had I gone with Amicus, at least I could have taken all my data and ported it over to Clio, MyCase, or any other practice management software years ago. Pros When it was introduced, there was nothing else on the market like it except the then-clunky Amicus Attorney that was server-based only. This was the first cloud-based practice management solution. So the cloud-based aspect of it is what drew me in over 9 years ago. Cons Unfortunately, it's like West has abandoned this program. They tied all access to it to your Westlaw subscription. So any time your firm grows and you need to add another user, it takes at least two to three business days just to add the additional user, because they have to contact your sales rep so they can write a new contract to extend your Westlaw contract to add the other user. In the meantime, we've been asking them to add additional features for years, but nothing new has been implemented that I can recall since it was first introduced. We've since changed to Clio, but -- while we could export our clients, contacts, and matters data, the actual documents in each matter cannot be exported. For this reason, we'll never be able to move completely from Firm Central since they effectively OWN YOUR CLIENTS' DOCUMENTS, and your firm's e-mails and documents forever. We've asked several times what happens with the data when we close the firm/retire/die, and no one has a good answer. Apparently it's not even as good as a Facebook account which can be archived and downloaded for eternal access if needed. Once you stop paying, thousands of documents, records, and gigabytes of data are simply gone. For this reason alone, I warn everyone to stay away from FirmCentral. Reasons for choosing Firm Central Amicus required a server-based system, and I wanted the cloud-based system. Now, all of the best systems are cloud-based, but there's no way to get the hundreds of thousands of e-mails, Word files, PDFs, scans, etc. out of Firm Central to move them over to the new system we're using now. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SJ Stefanny J. Researcher International Trade and Development ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 8, 2022 It has helped my team to organize the tasks and deadlines and reorganize tasks when one employee is overloaded with work. Pros It is easy and intuitive, and it does not require too much training. I like how it integrates with the west law features. Cons It was easy to integrate this tool with the other software we were using. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM DeNise M. Accountant Accounting ### "The accounting program is TERRIBLE!" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 January 14, 2022 Support person was friendly but most answers to my questions are "No this program does not do that." I would NEVER recommend this to small law firm. Pros Nothing. When you have been working on Quickbooks or more user friendly software, you will want to quit your job if you have to use this program. Cons If all you know how to do in accounting is balance your checkbook, this program will work for you. Otherwise, if you are an accountant with ANY knowledge please do not buy this. You will pull your hair out. They will tell you they wrote it for a basic level accountant. But, that is not true. If mistakes are made, you can't just go in and fix a date, amount, etc. on many things. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FJ Ford J. Attorney Law Practice ### "Firm & Matter Management Made Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 6, 2020 Overall a good bang for your buck and a solid option for some firms. Pros Firm Central Allows for streamlined time and billing management in an efficient manner. A life saver for small firms. Cons I've heard set-up can be difficult but that can really depend on what system data is being transferred from and how it is managed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PW Patricia W. Attorney Law Practice ### "Buyer's Remorse" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 March 24, 2020 We especially liked the status feed. Customer service was fantastic. We just couldn't make operations run smoothly with most of our users on Macs. The WL integration was a big plus, but didn't outweigh the loss of other integrations. Pros Very stable platform, no glitches or bugs. Love the customizable dashboard for matters and the "status" feed on each matter. Cons While "usable" on a Mac, it caused us a lot of version control issues. Mac users must download, save locally, and re-upload. We thought this was manageable inconvenience, but found that because one often downloads the same document, one's local drive will rename the file by adding (1) to the end of the file name, for example. If you want to maintain version control, you have to delete any local copies to save the file using the same name before you download. Far to labor intensive. Also, even though we are using lots of Westlaw products, the integration with WL wasn't worth the loss of integration with all other platforms. And once you sign the contract, you are stuck with it. No month to month option. Reasons for choosing Firm Central I'm an avid fan of WestLaw generally. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Kelly M. billing manager Law Practice ### "Inadequate billing software" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 14, 2019 I worked in multiple businesses and own my own business. Therefore, when I started working at my husband's law office, I was shocked to see the subpar billing system. During the first year of owning this software, I had to manually take a calculator to calculate the finance charge and then go into each invoice to manually type in the amount into the invoice. Then they decided to FINALLY add a finance charge option, however, it batches the finance charge assuming all open matters should have a finance charge applied. However, in a Michigan law office, you must have a fee agreement in place in order to assess finance charges. Therfore, I would have to go into the 1300 opened matters individually, to "de-select" the matter if they don't have a signed fee agreement in place. I have spent two years trying to understand why the development team feels it's not a priority to fix this. I have numerous emails and countless hours on the phone trying to work with them while they "fix the bugs". Pros Attorneys and legal assistants can enter their time directly into the client's matter. Cons Everything about the accounts receivable and finance charge aspect. Also, uploading pdfs into each matter is time-consuming. Reasons for choosing Firm Central We thought it would be a good software, since Westlaw is a nice product. Unfortunately, it's a disappointment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. betsy A. Onwer Legal Services ### "Worst product ever" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 24, 2019 Customer service is horrible. I had to jump through hoops regarding the calendar issue and they were not able to fix the problem. Using this software was the worst mistake I ever made. Pros There are no pros. This was the most difficult software to use and customer support was horrible. They were never able to fix their issues. Each time I would call for a problem with the product, I was told that they would have to have someone up the chain call me. 2-3 days later I might get a return call. Cons The software would constantly delete the events on my calendar. The billing portion was difficult to use in that you had to transfer money by client and could not do a batch transfer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NP Nate P. Legal Operations Manager Legal Services ### "Excellent Case Management Software if integrated with Westlaw & Custom Forms etc." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 26, 2019 Overall, our firm has had a great experience with Firm Central, but that is largely because of the additional add on products we integrated with Firm Central (Custom Form Builder, Company Investigator, Westlaw). If it was not for those seamlessly integrating with each matter it would not be worth the price. Pros This is a great Case Management system if your willing to invest the money to purchase the add on's like Custom Forms, Westlaw, Company investigator and etc. It can get extremely expensive however, our Firm saw the financial benefits in several ways once we committed to using all its features. The biggest benefit was the ability to automate the Custom Form Builder from data out of Firm Central. Cons The Firm Central Plug in for Outlook was terrible and unreliable. Firm Central should have put more focus on that aspect of the software because Lawyers and law firms live out of their email. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reasons for choosing Firm Central Because of the products we integrated with Firm Central (Custom Form Builder, Company Investigator, Westlaw). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH April H. Attorney Legal Services ### "Sucked in by Slick Salesmen!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 29, 2019 It is my style to quietly go away without complaining publicly but this company is terrible!! Buyer beware! They have no interest in allowing anyone out of a contract for any reason! They do not care about providing a quality product, only selling. I followed their process for cancellation and got a letter saying they would not let me out. They provided absolutely no customer service even when they said someone would call. Pros Easy to login from any location and that's about all. Cons The wordiness and legalese overused in all documents. Lies told to me by salesperson that did what he needed to sell a product. When I've called customer service for help got no response but received additional charges. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/136050/Firm-Central/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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