# Firm Central Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Firm Central the right Law Practice Management solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136050/Firm-Central/reviews

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Firm Central

3.7 (64)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Firm Central

Ease of use

3.7

Customer Service

4.0

## Pros and Cons in Reviews

SJ

Stefanny J

ResearcherInternational Trade and Development, 2 - 10 employeesUsed the software for: Less than 6 months.

“It is easy and intuitive, and it does not require too much training.“

November 8, 2022

AA

Alexis A

AdminAccounting, 51 - 200 employeesUsed the software for: More than 2 years.

“The customer service has not been helpful.“

September 14, 2023

FJ

Ford J

AttorneyLaw Practice, 2 - 10 employeesUsed the software for: I used a free trial.

“I've heard set-up can be difficult but that can really depend on what system data is being transferred from and how it is managed.“

October 6, 2020

## Showing most helpful reviews

Showing 1-25 of 64 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MW

Mark W.  
Attorney/Owner  
Legal Services  
Used the software for: 2+ years

### "My 2 1/2 Year Experience With Firm Central"

August 23, 2016

4.0

Overall, I have been pleased with the features offered by Firm Central. I like the ease of saving and retrieving files stored in matters, and it is fairly easy to open new client files and matters.

Pros

Creating client files and sub-files. It is pretty intuitive, and I can find just about everything that I have saved. The Technical Support is great, and I usually have a very short wait to get in to talk with them. They have always been helpful.

Cons

I can't rename emails that I have saved in Firm Central, so searching for an email I saved 6 months ago is pretty time consuming and hit or miss. I can rename any Word or Excel file I want, but I can't change a name or date on an Outlook email. That makes no sense to me.

Review Source

PW

Patricia W.  
Attorney  
Law Practice  
Used the software for: 6-12 months

### "Buyer's Remorse"

March 24, 2020

5.0

We especially liked the status feed. Customer service was fantastic. We just couldn't make operations run smoothly with most of our users on Macs. The WL integration was a big plus, but didn't outweigh the loss of other integrations.

Pros

Very stable platform, no glitches or bugs. Love the customizable dashboard for matters and the "status" feed on each matter.

Cons

While "usable" on a Mac, it caused us a lot of version control issues. Mac users must download, save locally, and re-upload. We thought this was manageable inconvenience, but found that because one often downloads the same document, one's local drive will rename the file by adding (1) to the end of the file name, for example. If you want to maintain version control, you have to delete any local copies to save the file using the same name before you download. Far to labor intensive. Also, even though we are using lots of Westlaw products, the integration with WL wasn't worth the loss of integration with all other platforms. And once you sign the contract, you are stuck with it. No month to month option.

Reason for choosing Firm Central

I'm an avid fan of WestLaw generally.

Review Source

KM

Kelly M.  
billing manager  
Law Practice  
Used the software for: 2+ years

### "Inadequate billing software"

November 14, 2019

1.0

I worked in multiple businesses and own my own business. Therefore, when I started working at my husband's law office, I was shocked to see the subpar billing system. During the first year of owning this software, I had to manually take a calculator to calculate the finance charge and then go into each invoice to manually type in the amount into the invoice. Then they decided to FINALLY add a finance charge option, however, it batches the finance charge assuming all open matters should have a finance charge applied. However, in a Michigan law office, you must have a fee agreement in place in order to assess finance charges. Therfore, I would have to go into the 1300 opened matters individually, to "de-select" the matter if they don't have a signed fee agreement in place. I have spent two years trying to understand why the development team feels it's not a priority to fix this. I have numerous emails and countless hours on the phone trying to work with them while they "fix the bugs".

Pros

Attorneys and legal assistants can enter their time directly into the client's matter.

Cons

Everything about the accounts receivable and finance charge aspect. Also, uploading pdfs into each matter is time-consuming.

Reason for choosing Firm Central

We thought it would be a good software, since Westlaw is a nice product. Unfortunately, it's a disappointment.

Review Source

FR

Frank R.  
Principal  
  
Used the software for: 6-12 months

### "Excellent sales support and amazing tech training."

July 18, 2017

5.0

Simply being better organized.

Pros

Its intuitiveness, flexibility and ease of use. We used ProLaw some 10+ years ago and I recall that invoicing, pre-billing and matter creation were fairly tough. Firm Central is a breeze to use and even the moderately difficult stuff is easily retained after simps explanations.

Cons

As a very small firm, the predictable grumble is that I would like to prove to be lower. I would love to have e-mail reminders that say "send out your billings, you distracted money-hater". or even better, re-billings that are auto printed for all open time-accrued matters by the Nth day of each month.

Review Source

Response from Thomson Reuters

July 18, 2017

Mr. Rocco, Thank you very much for your excellent product review of Firm Central. We are glad your experience is going so well this far and intend to keep it that way! We look forward to helping you get long term benefits from Firm Central. Thank you for being a valued customer!

CC

Carol C.  
Paralegal/Office Manager  
Law Practice  
Used the software for: Less than 6 months

### "Great product."

October 18, 2016

5.0

As a start up firm, we were looking for one product that would handle everything for us -- document management, time and billing and calendar. After working 25 years at a very large law firm I knew there had to be a program available that would do everything in one package. Firm Central was the only product I found that could do it all, eliminating the need for multiple subscriptions from multiple software companies. The software package was loaded remotely and after viewing a short tutorial, I was able to immediately begin setting up client files and adding documents. I found all facets of the program easy to navigate, the tutorials are great, the ongoing technical support is always one click or one phone call away. I have been very impressed with everything about Firm Central, the software, the tutorials and the knowledge of all the support people I have spoken with by phone or corresponded with by email. I highly recommend Firm Central to anyone looking for one comprehensive software package to handle document management, calendars and time and billing.

Pros

One program does everything we need.

Cons

Would like time entry to have a repeat last client/matter function so that I could enter multiple time entries on same day for same client.

Review Source

Response from Thomson Reuters

October 19, 2016

Thank you, Carol for the wonderful review. We appreciate your valuable feedback and will pass your suggestion along to the product development team.

VR

Verified Reviewer  
Paralegal  
Law Practice  
Used the software for: 6-12 months

### "Good idea in theory, but still has bugs that need to be worked out. "

September 7, 2018

2.0

Overall I would not recommend this product. Work disappears from the software, and in a lawfirm this is unacceptable. The software needs to be 100% reliable.

Pros

I like that it is cloud based, perfect for small firms. It integrates with Outlook to schedule calendar items. You are able to work remotely becuase it is cloud based.

Cons

There are many bugs. The desktop application is often just gone from the explorer menu, things you import disappear or never upload to begin with. I am still waiting for TR to figure out why my documents just disappear.

Review Source

Response from Thomson Reuters

September 11, 2018

Hello, Thank you for your review and we are sorry to hear you are encountering issues with the Desktop integration. We have been diligently working to resolve any bug issues and have successfully solved the majority of the problems. We are here to help should you need further assistance!

DS

David S.  
Managing Attorney  
Law Practice  
Used the software for: 1-2 years

### "A Good Start "

September 29, 2017

3.0

It gave us a strong platform to work from

Pros

I like the look and feel of the program. I like the stability. I love Deadline Assistant and I love the West Support

Cons

I really dislike the program because it has no email integration. Given that this is Firm Central, not having an email integration is not very "CENTRAL". I need a color-coded calendar, I also need an app that I actually can use on my smartphone. The current semi app really is not a good fit.

Review Source

Response from Thomson Reuters

October 5, 2017

Dear Attorney Sergi, Thank you for taking the time to review Firm Central. We are glad to hear it is generally is a good fit for your firm! We carefully listen to customer feedback and we're happy to say that desktop calendar integration does exist including a two-way sync with Outlook that as of this week, will now allow for color coding on your website calendars and on your desktop. To get the color coding on your desktop calendar please go to the Firm Central support page and download the most recent software release. Please call us with any questions at 1-888-287-8537. Thank you for being a valued customer!

DM

David M.  
Head of Litigation  
Law Practice  
Used the software for: 6-12 months

### "Not what we expected."

October 22, 2018

1.0

I would not recommend it.

Pros

The sales presentation was good. The software itself has not performed well.

Cons

It is not fully integrated with outlook - so every update to FC also has to be updated to outlook. Rule updates come late - our state revised its rule and gave 7 months notice of the rule change, FC is still making rule changes 3 months after implementation of the new rules. Service requests are poorly handled and we often get bumped from one person to another who just want to talk about the experience. We still experience mistakes in calendaring (sometimes extra days are added for no apparent reason) and we end up having to double check everything which defeats the purpose of getting this software.

Review Source

Response from Thomson Reuters

November 2, 2018

Attorney McDowell, We are sorry to hear that Firm Central was not what you expected. We strive to provide excellent customer service and employ a dedicated technical support team for our Firm Central users to leverage with any technical difficulties. Our product team is very responsive to customer requests as well. Please let us know if you'd like to set up a call for assistance. Thanks for being a valued customer.

AA

Alexis A.  
Admin  
Accounting  
Used the software for: 2+ years

### "Not overly pleased with the Thoms Reuters products"

September 14, 2023

2.0

Pros

It gets the job done and I do not have a lot to compare it to really. For the scope I use it, it is average in my opinion.

Cons

It is slow and very glitchy. The customer service has not been helpful.

Review Source

YB

Yolonda B.  
Case Manager  
Mental Health Care  
Used the software for: 6-12 months

### "Not so good"

January 31, 2018

3.0

If you are a person who needs your computer systems to be intuitive and user friendly then do not use Firm Central. Firm Central offers a lot of teaching help, but it was still just too difficult for me to learn a "better" way of working with it. I thought that the frustrations I was feeling when I first started using the product would lessen - you always have a learning curve

Pros

Price is not bad. I was offered a "2 for 1" deal. Also, Firm Central is just generally a good price for a firm management system. Great support. Firm Central offers a really in-depth one-on-one learning opportunity to help you get to know the system.

Review Source

MH

Mark H.  
Trial Attorney  
Legal Services  
Used the software for: Less than 6 months

### "Firm Central has organized my practice "

August 15, 2016

4.0

firm central has proved to be a very helpful and effective tool for my practice. It is the assistant/paralegal that I haven't hired to date.

Pros

the outstanding customer service. Both the firm software account personnel and the technical support personnel have been great. Additional, firm central is a very comprehensive management and billing tool that has cut the time required to complete the various administrative tasks required of a solo practitioner running a criminal defense practice.

Cons

the lack of integration between google calendar and the calendar on firm central.

Review Source

Response from Thomson Reuters

August 19, 2016

Thank you so much for your review! We are happy to hear that Firm Central has helped you to organize your practice and be more efficient. We are continually working to improve the functionality and user experience for Firm Central and will pass along your feedback to the product team regarding the calendar.

MW

Matt W.  
Attorney  
Legal Services  
Used the software for: 1-2 years

### "Walk Law Firm, M.Welker Review of Matt Zempel"

September 19, 2016

4.0

Firm Central is a fine product. It has some features that are geared more toward Litigation firms and not business firms, such as ourselves.

Pros

Ease of access. Syncing capabilities.

Cons

Appears geared to litigation firms. Transferring documents from one matter to another challenging based on how we name matters.

Review Source

JU

Joanne U.  
Paralegal  
Law Practice  
Used the software for: Less than 6 months

### "It has been relatively painless to start using it and all users are finding it easy to navigate"

June 26, 2018

5.0

I think we've consolidated information that was in multiple places. That's the biggest plus.

Pros

The search function is great. The deadline assistant is also very useful. We use it to manage our multiple clients with multiple deadlines and it's working beautifully.

Cons

The contact/client list is a little tough to navigate if you're going through the whole database to review data entry progress. The search function fixes that drawback.

Review Source

Response from Thomson Reuters

June 27, 2018

Dear Ms. Urena, We are glad that you are finding Firm Central easy to navigate and use. It's great to hear that managing your deadlines has been streamlined and that you are leveraging the power of our global search functionality. Thanks so much for being a valued customer and please let us know if you need any help along the way!

RD

Roberta D.  
Family Law Paralegal  
Legal Services  
Used the software for: Less than 6 months

### "Review of Firm Central "

September 14, 2016

5.0

I cannot determine value for money as this is not my role in this office but the program is very user friendly and convenient.

Pros

The ease of use.

Cons

Had to overcome some work arounds such as copying word docs into my documents first before being able to upload same to firm central. It will not simply upload directly. Attorneys seem to have more difficulty finding documents loaded into firm central than the paralegals who work constantly in the software. This is not an intuitive process but requires experience with the software.

Review Source

Response from Thomson Reuters

September 15, 2016

Thank you for your review of Firm Central, we appreciate your comments.

HL

Hector L.  
Partner  
  
Used the software for: Less than 6 months

### "The software works great, customer support staff is excellent (Mr. Andre King)"

February 14, 2018

5.0

Pros

The interface is very easy to use and learn, it allows you to delegate tasks to other attorneys, and it provides one central hub where everyone on the team can view updates on communications with client and work done on the case. FC team is always available to answer questions.

Cons

It does not have a quickbooks function, yet, but I have been informed that it will have one soon. Also, there is no compatible smart form for intakes that would auto populate the information filled out by the client on an iPad to creating a new client under firm central.

Review Source

Response from Thomson Reuters

April 24, 2018

Dear Mr. Lans, Thank you very much for your positive review of Firm Central. We are delighted to hear you find the interface easy to learn and use. We are continually working on enhancing the product and prioritize our enhancements based on customer feedback. I will pass along your other comments to our development team. Thanks for being a valued customer!

JH

Juanita H.  
Legal Assistant  
  
Used the software for: 6-12 months

### "Quick, easy and great customer service."

June 27, 2017

4.0

Pros

For a short time I was in charge of the monthly invoicing for our small firm, which I've never had to do before but working with this software I was able to learn the applications very quickly.

Cons

I mainly used this software for billing and time entries, the only thing that I can think of is not being able to format or personalize the invoices.

Review Source

Response from Thomson Reuters

June 27, 2017

Hello Ms. Heard, Thank you very much for your positive review of Firm Central and for your valuable feedback! We really appreciate it!

AZ

Abdelrahman Z.  
Attorney  
Legal Services  
Used the software for: Less than 6 months

### "Moved from Competitor"

March 16, 2017

5.0

This has made our firm's life much easier, I am able to access my practice management from anywhere and using any device.

Pros

Easy To use

Cons

Trust accounting needs some work. So does flat fee billing.

Review Source

Response from Thomson Reuters

March 21, 2017

Mr Zeini, Thank you so much for your review of Firm Central. We are glad to hear that you are happy with the product and that it is helping your firm. We will pass along your suggestions to our product team. Have a great day!

FL

Frank L.  
  
  
Used the software for:

### "Additional Features"

September 23, 2016

4.0

Firm central needs to: 1. When I search using the "Search Firm Central," it does not pick up everything that contains my search criteria. For instance, if I search "micro" FC will not show results that are not exact, like "microscope." If I search "pytha" it does not show "pythagoras." The search engine needs updating. 2. When I use FC desktop explorer, I do not have an option to create a folder in the sub-folder. I should. Now, I have to create a folder on the desktop and then move it into the folder. Its a excessive step.

Review Source

TT

Tamara T.  
Founder  
  
Used the software for:

### "Buggy, Poorly designed attorney software"

March 6, 2015

1.0

This software is definitely designed to get attorneys to purchase Westlaw's more expensive, legal research software. Incompatible with Macs, google calendar, etc. The software is not flexible for storing extra contact information. The Time and Billing product has issues with generating a new bill that is already past due. The Time and billing is a separate website from the Firm Central so it opens a new window when you enter your time.

Review Source

RT

Robert T.  
  
  
Used the software for:

### "Its just OK"

December 8, 2014

3.0

Not the fastest. Integration of West is plus

Review Source

JS

Joseph S.  
CEO  
Legal Services  
Used the software for: 2+ years

### "You'll never get away from it"

July 3, 2023

2.0

Adding additional users is an excruciatingly long process. Imagine having new employees that you're paying almost $20 an hour, but they're just twiddling their thumbs for over a week while you wait for your Westlaw Sales rep to return from a vacation and get to your e-mail asking them to add the new employee as a user. When they get to the e-mail, it takes the Westlaw system at least three days to get the new user set up after you've signed yet another new Westlaw extension contract just so you can add the new user. It's like having to extend your cellphone service contract by a year everytime you get another phone. But cellphone service doesn't cost anything as much as this does. Our bill is over $1,700 a month for the Firm Central, Westlaw and all the other stuff they add onto it so you get a "discount" for multiple subscriptions. I would never recommend this program to my worst enemy, and regret the day I signed up for it. Had I gone with Amicus, at least I could have taken all my data and ported it over to Clio, MyCase, or any other practice management software years ago.

Pros

When it was introduced, there was nothing else on the market like it except the then-clunky Amicus Attorney that was server-based only. This was the first cloud-based practice management solution. So the cloud-based aspect of it is what drew me in over 9 years ago.

Cons

Unfortunately, it's like West has abandoned this program. They tied all access to it to your Westlaw subscription. So any time your firm grows and you need to add another user, it takes at least two to three business days just to add the additional user, because they have to contact your sales rep so they can write a new contract to extend your Westlaw contract to add the other user. In the meantime, we've been asking them to add additional features for years, but nothing new has been implemented that I can recall since it was first introduced. We've since changed to Clio, but -- while we could export our clients, contacts, and matters data, the actual documents in each matter cannot be exported. For this reason, we'll never be able to move completely from Firm Central since they effectively OWN YOUR CLIENTS' DOCUMENTS, and your firm's e-mails and documents forever. We've asked several times what happens with the data when we close the firm/retire/die, and no one has a good answer. Apparently it's not even as good as a Facebook account which can be archived and downloaded for eternal access if needed. Once you stop paying, thousands of documents, records, and gigabytes of data are simply gone. For this reason alone, I warn everyone to stay away from FirmCentral.

Reason for choosing Firm Central

Amicus required a server-based system, and I wanted the cloud-based system. Now, all of the best systems are cloud-based, but there's no way to get the hundreds of thousands of e-mails, Word files, PDFs, scans, etc. out of Firm Central to move them over to the new system we're using now.

Review Source

Garry L. D.  
  
  
Used the software for: 6-12 months

### "SAVE YOURSELF THE AGGRAVATION - DO NOT BUY THIS PRODUCT"

February 17, 2017

1.0

Firm Central has been a complete disaster for my firm. I have a small (6 attorney) immigration law boutique practice and have been in business for 10 years. When we were considering changing our client database management system, we had a wish list of things we needed a new system to do that would be an improvement over our previous system. When presented multiple times to the sales person Thompson Reuters sent over to us, he assured us repeatedly that it could do what we needed it to. Turns out, after we signed the long term expensive contract, it was mostly lies. We got jobbed big time. After a while of using it, frustration mounting, costs rising, we got the IT guys on the phone to help us figure out what we were doing wrong. The sales person was so convincing, we kept thinking it must have been user error. We tried training, doing things different ways, etc., and nothing worked. When we connected with the IT guys, most of our conversation was met with responses of, "Nope, it can't do that. Never could, never will. What made you guys think it could?" It was crazy. So, realizing it was not going to work for us, and that we had been sold a bill of goods by the sales person, we confronted Thompson Reuters and requested that we be let out of the contract. Fat chance. They told us to shove it, not caring that we were lied to by the sales person. Apparently, that was his responsibility, it's on him and us for being suckers enough to believe what we were told. So here we are, stuck with paying tons of money for a product that is counterproductive to our business. Please don't get suckered like we did. Amusingly, we got a call from someone whose only job is to call people to find out why they are cancelling. The person actually admitted that to us. So many people cancel that they have people employed just to find out why. Don't buy it.

Pros

Actually we had a very good experience, the only one, with the off boarding customer service folks. They were very nice and really helpful. Made it easy to get everything moved over from Firm Central to our new system that actually works.

Cons

Everything about it. The sales people say anything to get the sale, and you will pay whether it works for you as sold or not.

Review Source

Bryce Edward P.  
Legal Assistant  
  
Used the software for: Less than 6 months

### "A great system that may one day be magnificent."

May 10, 2018

4.0

Client/Matter management and organization. Document builder. Time/Expense billing and accounting.

Pros

Potentially any firm could be run on Firm Central almost exclusively. It's designed to contain anything and everything a firm could administratively need, and succeeds on most levels in that regard. Customer service has been exceptional as well. Each member of the team that I have spoken to has been consistently helpful. In situations where they could not help me with my concerns, they took the information I provided back to their team to implement features on my recommendation - they even called me personally and excitedly announced the implementation of those features.

Cons

Some of the features show great potential; however, they remain half-measures and are therefore left underutilized. For example, the platform offers a cloud drive functionality that automatically creates folders for each client and matter - but then nothing is actually saved in those folders automatically. The document builder only saves user input, not the document itself, and so the document must be downloaded and saved manually - and you're going to want to save them locally anyways, because anything saved in the Firm Central drive cannot be consistently accessed by other applications (e.g. e-filing service websites). There are many other ambitious features here that will remain underutilized, but I've seen improvements just in the few months that I've been working with the program. Time will tell if these features will be fully implemented and incorporated into Firm Central's functionality.

Review Source

Response from Thomson Reuters

May 15, 2018

Dear Mr. Edward, We appreciate you taking the time to write a product review for Firm Central. We are happy to hear that most of the functionality is working very well for you. We will pass along your comments to the product development team as we prioritize enhancements based on our users feedback. Thank you very much for being a valued customer of Firm Central!

betsy A.  
Onwer  
Legal Services  
Used the software for: 2+ years

### "Worst product ever"

September 24, 2019

1.0

Customer service is horrible. I had to jump through hoops regarding the calendar issue and they were not able to fix the problem. Using this software was the worst mistake I ever made.

Pros

There are no pros. This was the most difficult software to use and customer support was horrible. They were never able to fix their issues. Each time I would call for a problem with the product, I was told that they would have to have someone up the chain call me. 2-3 days later I might get a return call.

Cons

The software would constantly delete the events on my calendar. The billing portion was difficult to use in that you had to transfer money by client and could not do a batch transfer.

Review Source

NP

Nate P.  
Legal Operations Manager  
Legal Services  
Used the software for: 2+ years

### "Excellent Case Management Software if integrated with Westlaw & Custom Forms etc."

August 26, 2019

5.0

Overall, our firm has had a great experience with Firm Central, but that is largely because of the additional add on products we integrated with Firm Central (Custom Form Builder, Company Investigator, Westlaw). If it was not for those seamlessly integrating with each matter it would not be worth the price.

Pros

This is a great Case Management system if your willing to invest the money to purchase the add on's like Custom Forms, Westlaw, Company investigator and etc. It can get extremely expensive however, our Firm saw the financial benefits in several ways once we committed to using all its features. The biggest benefit was the ability to automate the Custom Form Builder from data out of Firm Central.

Cons

The Firm Central Plug in for Outlook was terrible and unreliable. Firm Central should have put more focus on that aspect of the software because Lawyers and law firms live out of their email.

Alternatives considered

[Clio](https://www.capterra.com/p/105428/Clio/)

Reason for choosing Firm Central

Because of the products we integrated with Firm Central (Custom Form Builder, Company Investigator, Westlaw).

Review Source

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