# Page 2 | Firm Central Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Firm Central the right Law Practice Management solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136050/Firm-Central/reviews

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Firm Central

3.7 (64)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Firm Central

## Showing most helpful reviews

Showing 26-50 of 64 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Senior Associate Attorney  
  
Used the software for: 1-2 years

### "Great all in one platform"

February 15, 2018

4.0

Pros

The integration with westlaw researching is great. Firm central documents display when conducting westlaw research so you essentially can look on your own system for information while searching westlaw. The customer support is great, but if it's after business hours the 24/7 support is farmed overseas, which is similar to no customer service at all.

Cons

There are several small bugs in the software. You cannot drag and drop files from an email into firm central sometimes. the load time for larger files is unusually long despite a fast internet connection. Displaying the pages and moving from page to page is not instantaneous and takes too long

Review Source

Michael R.  
President  
  
Used the software for: Less than 6 months

### "Project management team has been incredible and made our transition seamless."

May 30, 2018

5.0

Total firm management from one platform and scalable for a big firm with lots of cases. Project management team has been an absolute godsend for us!

Pros

The platform is so intuitive and the customization is superb. The system is quick and we have everything we need at our fingertips to run our firm for the foreseeable future. I am blown away by how professional, prompt and helpful Project management team assigned to my account has been.I can't say enough good things about the team. they have gone above and beyond what I expected from Firm Central and stepped into the shoes of the tech assigned for my migration since he was away on vacation. Team helped us troubleshoot the migration process and we are up and running already with over 730 active lawsuits! AMAZING CUSTOMER SERVICE!

Cons

I would love a "batch" time entry option for the cases in which one task has been performed/applies to all.

Review Source

Response from Thomson Reuters

June 4, 2018

Hello Michael, Thank you very much for for the positive review of Firm Central. We are thrilled to hear that you've had such a positive customer experience! Please utilize the many resources we have available as you continue to use the product and don't hesitate to reach out with questions. Thank you for your business!

Jill M. Z.  
Attorney  
  
Used the software for: Less than 6 months

### "This program is easy to use because it is intuitive"

February 6, 2018

4.0

It saves me a lot of time because it is much easier to use than other programs.

Pros

Speaking from the perspective of a small firm, this software is ideal for time keeping and billing. It is easy to open a client and a matter, and to generate invoices. It is easy to access off-site. The ease of use and portability to different devices makes it more likely that you will capture your time because you can just do it on the spot (e.g., in court) I also like that my client information is kept on TR servers rather than in the Cloud.

Cons

I would like more flexibility in terms of layout. For example, I would like to be able to make my calendar bigger on the home page, and I would like to have a bigger field for entering time from a Matter page (as opposed to from a time-sheet) so I do not have to scroll down to complete the entry

Review Source

Response from Thomson Reuters

February 8, 2018

Greetings Jill, Thank you for the positive feedback on Firm Central. We are glad you find the system easy and intuitive to use and appreciate the security as well. I will pass along your feedback to the product development team. We value your input and thank you for your business!

Melissa B.  
Case Manager & Senior Paralegal  
Law Practice  
Used the software for: 1-2 years

### "firm central not as user friendly as I thought"

February 5, 2019

3.0

Pros

client portal for access to records so that you did not have to share the documents via email with client they could log in securely to see them

Cons

we purchased the program a few years ago and integrated it with our office, after a very difficult integration the program did not integrate with MS Outlook in the "very near future" as we were told. so we discontinued after contract was up and changed to Clio

Review Source

Response from Thomson Reuters

April 25, 2019

Melissa, Thank you for your review of Firm Central. We are sorry to hear that you encountered difficulty in integrating with Outlook. This is a capability of the program, provided your office uses PCs. Please let us know if we can help in any way or answer any questions about the functionality. Best Regards and thanks for being a valued customer!

Amy S.  
Paralegal  
  
Used the software for: Less than 6 months

### "Excellent customer service and a great product."

October 13, 2017

5.0

This software saved us from a previous software that crashed.

Pros

Outstanding Functionality & Features. The product is always improving and they take the time to review suggestions from their clients and implement these ideas into the product.

Cons

A few hiccups here and there but nothing that could not be resolved in a reasonable amount of time. As with any product it could be user error by simply not understanding the full capacity of the product.

Review Source

Response from Thomson Reuters

October 16, 2017

Dear Ms. Subblett, Thanks so much for your glowing endorsement for Firm Central. We are delighted to hear that you find the features and functionality outstanding. Again, thank you for the positive review and for being a very valued Firm Central customer!!

JC

Janet C.  
Attorney  
Legal Services  
Used the software for: Less than 6 months

### "Not entirely user-friendly, but good bang for your buck"

December 4, 2018

4.0

Pros

The calendaring feature is great! Most of the people we have asked for help with the program have been extremely responsive and helpful.

Cons

There are so many options in the Deadline Assistant, that it is often difficult to find what I am looking for. For events like "Court Holidays" or "Attorney Out of Office" I have to create a fake client matter and calendar it for that just so the entire office can see it. I wish there was a way to make an event, viewable to the entire office, without having to attach a matter to it. Integration has not been as swift as we though it would be. It's laborious and extremely time consuming to move all our clients' documents from our current platform to Firm Central.

Review Source

Response from Thomson Reuters

December 5, 2018

Dear Janet, Thanks for taking the time to write a review for Firm Central. We're glad you're finding good value with the software and it's been beneficial for your office. We're happy to say that the feature you mention below, creating non-matter events and sharing across the office is being released in Firm Central this month. Please reach out to your product specialist if you'd like assistance with training on this new functionality. Thanks for being a valued customer!!

DS

Dorian S.  
Legal Assistant  
Law Practice  
Used the software for: Less than 6 months

### "Time-Saving and Efficient "

March 4, 2019

5.0

We are better able to keep track of overdue invoices and unbilled time and it's much faster-sending invoices to client's because so much information can be kept in one place. Also, the support I have received from the support team and their responsiveness to questions/concerns I have had are very much appreciated. They have helped to make our transition from Ebillity to Firm Central and enjoyable one.

Pros

The way the software groups all matters together and shows the matter balance and unbilled time, which makes it easy to select client's that need to be billed.

Cons

I wish the software had the ability to have a window pop up to quickly input time entry's for multiple clients like Ebillity does, but it is just something to get used to.

Review Source

Response from Thomson Reuters

April 25, 2019

Dear Ms. Shreve, Thank you for taking the time to review Firm Central. We are so happy that you find the product enhances your efficiency, especially with your invoicing process and that you've received excellent customer support. Many thanks for being a valued customer!

LE

Lauren E.  
Paralegal  
Law Practice  
Used the software for: 6-12 months

### "Firm Central Case Mangement Review"

December 4, 2018

5.0

Pros

I like how it is very user freindly. It is easy to navigate, and customer support is excellent.

Cons

I would recomend that Frim Cen tral/Westlaw allow their customers to have trial access to their addins before commiting to a subcristion agreemnt (or an increase in their subcription agrrement). There are many futures that I think could be benifial to our firm. However, I want to test the product before commiting to it.

Review Source

Response from Thomson Reuters

December 5, 2018

Hi Lauren, Thank you for your favorable review of Firm Central. We are very happy to hear that you find the software easy to use and are leveraging the expertise of our customer support teams. With regard to the trial process, that is something that we are working on and we will definitely pass along your feedback. Thanks for being a valued customer!

KC

Kathleen C.  
attorney  
Law Practice  
Used the software for: Less than 6 months

### "Waste of Time and MONEY. "

March 8, 2019

1.0

Bad Faith practices of Firm Central/West

Pros

the matters page is setup to provide a information on a case.

Cons

Billing. I received bills for thousands of dollars in a two month time frame for "out of network/contract" usage. I wasted ten hours on the phone and emails, talking to 7 different westlaw representatives explaining the problem. Finally, west admitted they had the WRONG registration key and they would correct THEIR mistake. I wrote in to cancel my contract, the representation, sent me my contract telling me I could not cancel Firm Central until 2021. Today, I received another erroneous bill, I am again on the phone correcting West's , mistakes wasting my morning billable time.

Review Source

Response from Thomson Reuters

April 25, 2019

Dear Attorney Collins, We are very sorry to hear about your billing issues with Firm Central. Please let us know if we can be of assistance with straightening this out for you. Thank you.

DM

DeNise M.  
Accountant  
Accounting  
Used the software for: Less than 6 months

### "The accounting program is TERRIBLE!"

January 14, 2022

1.0

Support person was friendly but most answers to my questions are "No this program does not do that." I would NEVER recommend this to small law firm.

Pros

Nothing. When you have been working on Quickbooks or more user friendly software, you will want to quit your job if you have to use this program.

Cons

If all you know how to do in accounting is balance your checkbook, this program will work for you. Otherwise, if you are an accountant with ANY knowledge please do not buy this. You will pull your hair out. They will tell you they wrote it for a basic level accountant. But, that is not true. If mistakes are made, you can't just go in and fix a date, amount, etc. on many things.

Review Source

AH

April H.  
Attorney  
Legal Services  
Used the software for: 1-2 years

### "Sucked in by Slick Salesmen!!"

May 29, 2019

1.0

It is my style to quietly go away without complaining publicly but this company is terrible!! Buyer beware! They have no interest in allowing anyone out of a contract for any reason! They do not care about providing a quality product, only selling. I followed their process for cancellation and got a letter saying they would not let me out. They provided absolutely no customer service even when they said someone would call.

Pros

Easy to login from any location and that's about all.

Cons

The wordiness and legalese overused in all documents. Lies told to me by salesperson that did what he needed to sell a product. When I've called customer service for help got no response but received additional charges.

Review Source

MO

Marty O.  
Attroney  
Legal Services  
Used the software for: Less than 6 months

### "DON'T MAKE THIS MISTAKE"

June 27, 2016

1.0

Terrible product! We had so many issues just trying to be trained on the software. They assured us that FirmCentral has 24/7 support, which isn't true. When you call after hours, a tech center who doesn't know anything about the product reads instructions to you, and then creates a ticket for someone to call you back during business hours. We rarely received a call back. The only way I could get the support team to respond is by sending them a message asking where I could leave a review for the product. Of course they never answered that question but it did prompt them to call me.

Cons

This software is clunky and difficult to use. We tried to hang in there for four months; however, the glitches never were fixed. I was blown away that Thomson Reuters would allow such a terrible product to be on the market. My staff spent more time trying the suggested work arounds than actually working. Also, we received our "welcome packet and instructions" two months after we canceled our contract. We now use MyCase and couldn't be happier.

Review Source

SJ

Stefanny J.  
Researcher  
International Trade and Development  
Used the software for: Less than 6 months

### "Easy to use"

November 8, 2022

5.0

It has helped my team to organize the tasks and deadlines and reorganize tasks when one employee is overloaded with work.

Pros

It is easy and intuitive, and it does not require too much training. I like how it integrates with the west law features.

Cons

It was easy to integrate this tool with the other software we were using.

Review Source

WL

Wendy L.  
Senior Paralegal  
Law Practice  
Used the software for: 6-12 months

### "Fenton was very helpful and knowledgeable "

October 10, 2017

4.0

Pros

Having everything in one place. The matter page for each client is neat, organized and easy to read.

Cons

Having to flip back and forth between screens, not being able to pull lists of data for cases overall or pursuant to specific parameters.

Review Source

Response from Thomson Reuters

October 11, 2017

Dear Ms. Lang, Thank you for taking the time to write a product review for Firm Central. We are glad to hear that the matter page is helping with your case file organization. We will have a product specialist reach out to see if we can assist with the data pull in regards to your comments below. Thanks so much for being a valuable customer and for providing your feedback!

KG

Kim G.  
Paralegal  
  
Used the software for: 6-12 months

### "Customer service has been great, very responsive when I have had problem/question. "

May 19, 2017

4.0

Pros

I love the fact that the new Time and Billing syncs with QuickBooks. Invoicing is so much easier with Time and Billing.

Cons

We don't use the document management features as they are not easily accessible. The search function in Firm Central takes a long time to return results as well.

Review Source

Response from Thomson Reuters

May 22, 2017

Hello Ms. Grayson, Thank you for your review and your comments regarding Firm Central. I will share your feedback with the development team especially as it relates to searching and documents and have a Product Specialist follow up with you to get more specific details. Thank you for being a valued customer!

NP

Nimisha P.  
People Business Partner  
Marketing and Advertising  
Used the software for: 6-12 months

### "Not worth the cost"

March 15, 2018

2.0

Pros

Very little in terms of pros. You can use the calendar, task management, it is a secure portal and for billing and invoicing.

Cons

You need to be a Westlaw customer for you to use this. It is at a high price and not worth the hassle of it. It does not provide the best way to use the system and nor is it client friendly.

Review Source

AS

Amanda S.  
Legal Administrative Assistant  
Law Practice  
Used the software for: 6-12 months

### "Firm Central Review"

September 13, 2018

5.0

Pros

I like the ease of use that this software provides.

Cons

I do not like that the billing doesn't put all matters for one client on one invoice. Sending multiple invoices to one client can be confusing to the receiving party.

Review Source

Response from Thomson Reuters

September 17, 2018

Hi Amanda, Thank you very much for your complimentary review of Firm Central. We are thrilled to hear you find it easy to use and will recommend Firm Central to your peers. We will pass along your billing feedback to the product developers-- this is something they are working on. Thanks for being a valued customer!

JT

James T.  
Partner  
Law Practice  
Used the software for: Less than 6 months

### "We have been using since May and like the product quite well. "

October 9, 2017

5.0

Efficiency and reasonably easy to use.

Pros

What we like best about the product is the integration of the case management software and the billing software. We previously used Amicus and Timeslips and had to transfer data between each and it tending to be a bit unstable. Also like the appearance of the billing documents. Very clean and professional.

Cons

It has caused auto fill of email addresses on outlook to not work correctly. The other item would be inability to pull up a mater file list by firm file number.

Review Source

Response from Thomson Reuters

October 10, 2017

Dear Attorney Tomkins, Thank you very much for taking time to provide a Firm Central product review! We are very happy to hear that Firm Central is working well for your practice and is an improvement to your work-flow. We will pass on your comments about the matter file list and email addresses to our product management team. Thank you for being a valued Firm Central customer!

CL

Cassie L.  
Office Manager  
Law Practice  
Used the software for: 6-12 months

### "Overall a great program that helps firms stay organized"

February 7, 2018

4.0

Deadline Assistant Communication In-house Links to Calendar System

Pros

Deadline Assistant Communication in House New Matter Set up Links to Calendar in Outlook Customer support has been wonderful

Cons

Multiple steps while using Deadline Assistant Can be a little overwhelming with all of the functions

Review Source

Response from Thomson Reuters

February 8, 2018

Hello Cassie, Thanks for the positive review of Firm Central. Please let us know if you need any help in the future, we are accessible 24/7 with any questions. Thanks for being a valued customer!

SE

Savannah E.  
Associate Attorney/Office Manager  
Law Practice  
Used the software for: Less than 6 months

### "The customer service & support that comes with the software is by far the best part. Customer support is A+"

May 10, 2018

5.0

It actually protected us from a ransomware attack that annihilated all of our files on our server

Pros

I like the cloud-based technology and the constant updates to improve the software. Additionally, it is very user-friendly and the customer support is great. We love Customer support and she's always there to answer our questions.

Cons

Billing takes a little bit more time than my old software, which allows you to duplicate entries. I also wish that you could edit the "open date" since we uploaded older files, forgot to change the date and then couldn't edit it

Review Source

Response from Thomson Reuters

May 15, 2018

Dear Ms. Estenson, Thank you very much for your product endorsement for Firm Central. We are thrilled to hear that the product is working well for you and even protected you from a ransomeware attack. We will definitely pass-along your feedback to our product developers. Thanks for being a valued customer!

LJ

Leonard J.  
Technical Support  
Accounting  
Used the software for: 2+ years

### "null"

February 6, 2019

5.0

Review Source

Response from Thomson Reuters

April 25, 2019

Dear Mr. Johnson, Thank you very much for your stellar review of Firm Central. We are very happy to see that you rate the program with 5 stars across the board and are very likely to recommend the product to your colleagues and peers. Thanks for being a valued customer! Best Regards.

JW

Jennifer W.  
Member of firm  
Law Practice  
Used the software for: Less than 6 months

### "Good product, but not as easy to use as was anticipated."

September 29, 2017

3.0

Having all case components centralized in one location.

Pros

The comprehensive nature of the system. Having every aspect of a case in one central location, i.e. calendar, contacts, specific case information, billing, research..

Cons

Some of the functions require too many steps. The product could use some streamlining to make it easier to use and faster to go from document to document or in and out of billing, etc.

Review Source

Response from Thomson Reuters

October 6, 2017

Dear Attorney Wyatt, Thank you for taking the time to provide a product review. We understand that this software is complex and if you need additional training we do provide unlimited complimentary training with the service. We appreciate your feedback on how we can improve the system and will take note of your comments as we prioritize our enhancements. Thank you for being a valued customer!

DR

Delambert R.  
  
Legal Services  
Used the software for: Less than 6 months

### "Firm Central Review"

September 1, 2016

3.0

Sales (Dennis Petronack) and support have both been superb. Product has been helpful to the limited purposes for which I currently use it.

Pros

At this point, I am not using the billing and calendaring features. I am a transactional attorney, and I subscribed to Firm Central in order to have a secure document repository. What I like most is that I am able to upload my own materials to Firm Central, and search them using the WestLaw search algorithm, including boolean logic.

Cons

A significant shortcoming is that one is not able to search folder metadata on Firm Central. That is, titles of folders and descriptions of folders. It would be extremely helpful for this folder metadata to be available to the search algorithm.

Review Source

RL

Robert L.  
Owner  
Legal Services  
Used the software for: Less than 6 months

### "Firm Central by Bob L"

September 2, 2016

5.0

My clients love the ease and security of using the VPN email and document sharing features. I like my client dashboards and the daily email conversations that get me more case information without all the wasted time of phone calls or personal interviews.

Pros

VPN email; ease of sharing documents with who I choose; the fact that my clients have their own dashboard and digital file with all of the documents and communications that I have in my file.

Cons

Sometimes my emails to clients are limited on the Client Portal. At those times, I am forced to send multiple email. My clients experience the same inconvenience.

Review Source

Response from Thomson Reuters

September 15, 2016

Thank you for your review of Firm Central. We appreciate your feedback and will pass along your suggestions to the product team.

PH

Paula H.  
Attorney  
Legal Services  
Used the software for:

### "Very impressed with Firm Central!"

September 1, 2016

5.0

I already use Doc and Form Builder and this is a great add on to that. I like having everything I need in one place. Being able to access it from home and while traveling is a bonus.

Pros

It seems to cover all of my needs in one place - no having to use one software program and then another to accomplish everything. Less time wasted.

Cons

This con is not so much about the software as it is a reflection on me. I am an "old dog" with limited technological abilities. It will take time for me to become proficient and to ensure I am utilizing it to its capacity. Price is another issue. As a solo, I really have to watch the bottom line. Anything I add to the budget has a huge impact.

Review Source

Response from Thomson Reuters

September 15, 2016

Thank you for your review of Firm Central. We are glad to hear that you are finding value in Doc & Form Builder and Firm Central and appreciate your feedback!

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