# Page 3 | Firm Central Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Firm Central the right Law Practice Management solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136050/Firm-Central/reviews --- Firm Central 3.7 (64) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Firm Central ## Showing most helpful reviews Showing 51-64 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CJ Clay J. attorney Law Practice Used the software for: Less than 6 months ### "Like it alot!" September 17, 2018 5.0 We like the software alot and customer rep. did a great job in training. We got up and running in a hurry! Pros The intuitiveness of it! Cons nothing Review Source Response from Thomson Reuters September 19, 2018 Mr. Johnson, Thank you very much for your 5 Star review of Firm Central! We are delighted to hear your experience with the product has been extremely positive and you were able to get up and running quickly. Please don't hesitate to let us know if you need any assistance with advanced training down the road. We want to ensure you're maximizing the benefits of Firm Central! Thanks so much for being a valued customer! BD Bruce D. Attorney Law Practice Used the software for: Less than 6 months ### "In my experience a large number of "bugs" in the program. Don't do it. I regret trying this system" August 30, 2017 1.0 Learning, yet again, not to buy the hype. Pros It loads? Home screen has multiple options. Cons Poor documentation of retainer application. Active matters "disappear." Scared to enter more time. Review Source Response from Thomson Reuters August 31, 2017 Attorney Danielson, Thank you for your review. We are sorry to hear that things aren't going as expected for you as a new user of Firm Central. Your project manager Rebecca will be reaching out to help assist with any issues you're experiencing. We are here to support you with the transition to using Firm Central and ongoing throughout with any additional training you require. Thank you for being a valuable customer! KA Kristine A. attorney Law Practice Used the software for: Less than 6 months ### "Good product, needs a few more tweeks" September 21, 2018 5.0 Pros The ease of tracking time and generating invoices Cons hanging billable hour rates based within a matter is difficult and time consuming. Review Source Response from Thomson Reuters September 24, 2018 Ms. Akland, Thank you very much for your review of Firm Central! We are pleased to hear you find time tracking and generating invoices easy with Firm Central. We would welcome an opportunity to further discuss the matter hourly-billing rate issue you mention in the review. We are actively working on building out flexible and alternative billing rate options that will hopefully have a positive impact for you. Thanks so much for your business! MK Michael K. Office Manager Used the software for: Less than 6 months ### "I am completely satisfied with the product." May 10, 2018 5.0 Pros I find the product very easy to use. The document storage and retrieval using Windows Explorer is great. Cons The calendaring software could be more streamlined. There are probably more items in the rule sets than there needs to be. Review Source Response from Thomson Reuters May 15, 2018 Dear Mr. Kost, We appreciate you taking the time to write a product review for Firm Central! We are very happy to hear that you are completely satisfied with the product. We will take your feedback regarding the calendar to the product development team. Thanks for being a valuable Firm Central customer and user!! JA Joyce A. Used the software for: ### "E-billing convenient, but no notice if client did not receive it" March 28, 2017 3.0 Sending e-billings is very convenient, but there is no way to know if the client got it or not unless they call or I call them to see why they didn't pay. Clients with msn.com and hotmail.com addresses do not receive the e-bill so I have to snail mail them. Developers need to figure out a way to show the law firm which clients' ebills bounced. Pros THANK YOU for finally changing the alphabetizing from first name to last name. That was a debacle of gigantic proportions. It took two years but you finally made it. Cons Users are not able to format the invoice their use. Trust account paragraph is too crowded with words that people can't see what's what. Review Source SC Sharmen C. Head Administration Legal Services Used the software for: Less than 6 months ### "Customer Representative was very helpful and answered all of our questions in a very timely manner." May 26, 2017 4.0 Time and billing are incorporated into Firm Central. Pros That time and billing are incorporated into Firm Central. This part of the survey is a bit strange that it won't submit my answer because it is too short. Review Source Response from Thomson Reuters June 7, 2017 Hello Sharmen, Thank you very much for your product review for Firm Central. We are very glad to see that you are satisfied with our support and that Firm Central Time & Billing is going well for you! FK Forrest K. Used the software for: ### "Thank you Much Appreciated " March 19, 2017 5.0 Our rep provided first class customer service and assistance without which I could not have on-boarded my practice in such short amount of time. Thank you.Central staff for excellent support. Pros Accessibility and efficiency Cons Less supportive for plaintiff's cases model for defense billable work Review Source Response from Thomson Reuters March 21, 2017 Mr Kroschel, Thank you so much for your review of Firm Central. We are so happy to hear that you are having a good experience with your rep and customer support staff, and that you are finding Firm Central helpful to your firm. We will pass along your suggestions to the product team. Have a great day! HL Harper L. Legal Services Used the software for: Less than 6 months ### "Love this product! " August 19, 2016 4.0 Firm Central helped us with all of our business needs very efficiently and very effectively. We are so happy with the services it provides and the product in general. We would certainly recommend that Firm Central be employed as a keystone to all businesses. Review Source Response from Thomson Reuters August 19, 2016 Thank you for your review, we are so happy to hear that Firm Central has helped your business! CV Christopher V. Attorney Used the software for: Less than 6 months ### "I really like working with this product. It's simple to learn with responsive customer service. " May 14, 2018 5.0 Pros It's laid out well; has all the features you need for firm management; the connection with Westlaw research platforms is also very helpful. Cons Mastering the billing aspect takes a bit of time, but the customer service can help you with this. Review Source Response from Thomson Reuters May 22, 2018 Dear Attorney Van de Kieft, We are delighted to hear that you find Firm Central simple to learn with excellect customer support and that you've been able to utilize the complimentary training and resources that we provide with the product. Please don't ever hesitate to reach out for additional training or product questions you may have. Thank you very much for your business! SB Stanley B. Partner Law Practice Used the software for: Less than 6 months ### "Firm Central Software Review" September 13, 2018 3.0 It was over sold in the selling process. Pros The fact that it is comprehensive in its approach. Cons The features have not reached their potential and need further development. Review Source Response from Thomson Reuters September 19, 2018 Mr. Berstein, Thank you for reviewing Firm Central. We are pleased to hear you like the comprehensiveness of the product. We would be interested to hear more about which features you think need further development. We offer a link within Firm Central at the bottom of the page titled "Improve Firm Central." We prioritize our enhancements based on feedback we receive from our customers. We'd love to hear your ideas. Thanks for being a valued customer! FJ Ford J. Attorney Law Practice Used the software for: I used a free trial ### "Firm & Matter Management Made Easy" October 6, 2020 5.0 Overall a good bang for your buck and a solid option for some firms. Pros Firm Central Allows for streamlined time and billing management in an efficient manner. A life saver for small firms. Cons I've heard set-up can be difficult but that can really depend on what system data is being transferred from and how it is managed. Review Source MKB M. Khurram B. Owner/Member Legal Services Used the software for: Less than 6 months ### "Excellent customer service/support for a great product" September 8, 2016 5.0 It's been exactly what I was looking for. The customer support has been exceptional. Very easy to use. Pros Easy to use. Cons None that I can think of. Review Source Response from Thomson Reuters September 15, 2016 Thank you for your review of Firm Central. We appreciate your feedback and will pass along your suggestions to our product team. CG Carmel G. CEO Used the software for: Less than 6 months ### "Our rep is incredibly knowlegable and makes it so simple to learn." May 4, 2017 5.0 Pros Still learning it it all, but it appears that it fits well with our practice. Review Source Response from Thomson Reuters May 4, 2017 Thank you for your positive review, Mr. Gilberti! We appreciate your comments about the character limit and will attempt to make adjustments. LR Lois R. Legal Assistaant Law Practice Used the software for: Less than 6 months ### "Excellent Customer Service" December 20, 2018 5.0 Pros Customer Service. Ease of entering time and expenses. Cons Not specifically suited for the way we do our billing. For instance, as a law office, we bill by "client", not "matters", so extra steps needed to get to where I need to be. Review Source Response from Thomson Reuters January 2, 2019 Hello Lois, Thanks for your review of Firm Central. We are glad to hear you're finding the software a great value and that entering time and expenses is intuitive for your firm. We're working on developing client level billing, so please stay tuned for future product enhancements. Thank you for being a valued customer and sharing your feedback! Similar Products Featured