# Caremerge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Caremerge the right Assisted Living solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136058/Caremerge/reviews --- Caremerge 4.6 (21) [View alternatives](https://www.capterra.com/p/136058/Caremerge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Caremerge Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews KD Karen D life enrichment coordinatorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Caremerge helps staff highlight the quality of services in our community and helps keep family in the loop.“ April 27, 2022 DC Dina C Director of Health ServicesHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “I like the clean uncluttered look, the ease to use it, designed to allow the user to quickly and intuitively learn/use the functions. “ January 21, 2022 AW Annalise W Resident Lifestyle DirectorHospital & Health Care, 501 - 1,000 employeesUsed the software for: 1-2 years. “This product is so great for directors, residents, and families involved in a senior living community.“ April 26, 2022 SB Sabrina B Activities CoordinatorHospitality, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The print is big and the prompts guide me well.“ April 26, 2022 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner Principal Used the software for: Less than 6 months ### "It doesn't work very well." February 26, 2018 2.0 Cons The resident directory cannot be searched for specific names. The private message function is irratic. The site does not look professionally done. It's not clear what does or does not go out to everyone using the site. It seems as if it were programmed by amateurs. Had I been choosing, I would never have chosen Caremerge. Review Source AW Annalise W. Resident Lifestyle Director Hospital & Health Care Used the software for: 1-2 years ### "Such an Amazing Program! " April 26, 2022 5.0 My experience has been that Caremerge has been a partner to help me do my job even more. I have had more time to get out and physically do acitvites every day and less time constructing the calendar and planning because caremerge helps me do all that automatically ! it is so great. Pros This product is so great for directors, residents, and families involved in a senior living community. It takes hours to create a calendar from scratch each month and caremerge will make the calendar for you!! That is just one of many great things. You also are able to take attendance of resident participation and then create a detailed report of what they have participated in down to percentages of types of activity. The communication and announcement feature to connect with family is so nice! Much easier than emails and you can respond quicker than having messages get buried in your email account. The residents can have accounts as well and post on our community board, sign up for activities and see what is going on for the day! It is just a great program overall and we love all that Caremerge has to offer! Cons Sometimes the app has a hard time populating all the residnets, so when you go to take attendance as a staff member on the app, you scroll through the resident list and not all residents show up, staff have to search for the resident in order to take their attendance. It takes just a little more thought and time, then just looking at the list and checking if they participated Review Source DC Dina C. Director of Health Services Hospital & Health Care Used the software for: 2+ years ### "Caremerge is a great EHR solution for a CCRC" January 21, 2022 5.0 WE first implemented Family engagement several years ago to address HIPAA compliance issues with email with family. This greatly improved communications and eased stress or missed calls and voicemails. We then advanced to the health record, and worked with Caremerge in developing and implementing the E-Mar that interfaces with our pharmacy. This implementation saved many hours for our staff in entering new physician ordered medications and decrease the potential for medication entry errors. A great relationship with your pharmacy is required to make this a success and we are grateful for our pharmacy partner. Charting by our certified caregivers is much easier in this system than prior systems we had used. Designed to meet the regulatory requirements in assisted living, we are pleased that it is easy to schedule and view the chart entries that support the Service Plan. Our experience with the Caremerge Team has been so positive and productive. Pros I like the clean uncluttered look, the ease to use it, designed to allow the user to quickly and intuitively learn/use the functions. Cons I would love to see an option to increase the Font Size of text, Reason for choosing Caremerge Overall impressed with the features, ease of training/use, receptiveness by our product review team for Caremerge over other options we looked at, and cost. Review Source KM Kim M. Corporate Director of Engagement Hospital & Health Care Used the software for: 2+ years ### "Best Engagement Tools on the Market!" November 22, 2019 5.0 the product is easy to use, the Caremerge staff is great to work with, very accommodating and helpful to myself and my staff if we have questions. We have 60 communities signed up with Caremerge, when I have new staff, I am able to train them easily, they understand it well. Pros Caremerge offers the ability for Residents and Family Members to be completely engaged in life of the Community. There are engagement opportunities for staff and family through family messaging and announcements platforms as well as for residents with the Community Engagement platform. The platform and app is very user friendly. Cons The price of the product is a little pricey, but we get a great product and service from the Caremerge team, so it is worth it. Reason for choosing Caremerge point click care does not have a family engagement platform Review Source DT Diana T. Assistant General Manager Hospital & Health Care Used the software for: 1-2 years ### "Caremerge on the Cutting Edge" November 22, 2019 4.0 The ability to stay connected in this ever changing and technology based world is so important. Caremerge has helped us to provide something different that meets the needs of the community, the meets of the residents and the needs of the families all in one convenient and easy to use location. Pros Caremerge really tries to adapt their software to the needs of the community as well as the families that utilize it as well. They are open to ideas and have taken the constructive criticism to heart in terms of continuing to grow and change to meet the needs of those using the software. It is extremely beneficial in our community and really sets us apart from others in our industry Cons There are some adaptations that I would make that I have recommended that I have been told are being worked on but time passes and I never know if they are still being worked on or considered or if they have decided to no longer pursue those changes at all. It would be nice for the app to be a bit more customizable in terms of the calendar and the PDF styler. Review Source KD Karen D. life enrichment coordinator Hospital & Health Care Used the software for: 2+ years ### "Caremerge " April 27, 2022 5.0 Pros Life enrichment coordinators live at the intersection of planning and communication. Caremerge provides the tools needed to efficiently plan activities and fun events, and then communicate with residents and families about participation. Our residents are happiest when they are engaged and when families feel part of the care team. Caremerge helps staff highlight the quality of services in our community and helps keep family in the loop. Cons The Calendar design features do not include month names as an easy header insert for each month. The hardest part of creating a professional looking calendar is finding an appropriately sized clipart that can be inserted for the name of the month. Review Source LD Lynne D. Programming Director Hospital & Health Care Used the software for: 2+ years ### "Caremerge rocks!" December 4, 2019 5.0 Caremerge is my favorite program I've used in my career. It's so important for families to know that their loved ones are engaged and being taken care of, even when they live far away or aren't able to visit the community. Pros I love the ease of Caremerge, for both associates using Caremerge to take attendance/send messages, but also for family members/caregivers. Cons The ONLY aspect of Caremerge I think could use looking at is the messaging section on the app (as opposed to the website). We receive notifications letting us know a family member (by the family member's name) has messages us, but we have to know what resident that family member "belongs to" in order to view the message from the app. If I don't know which resident the family member "belongs to", I have to open the website view to open the message from the notification. Review Source KG Kenneth G. Director of Fund Development and Life Enrichment Hospitality Used the software for: 6-12 months ### "Caremerge and Caremerge Voice helps older adults stay informed" December 23, 2019 5.0 Caremerge has been thorough and highly responsive. They have provided a framework and timeline for launching our Community Engagement products, and been with us every step of the way. Pros Caremerge is an intuitive program for staff, and is easy to use. For our older adult residents, Caremerge offers 'realtime' information and program updates with relatively simple access, even for those with limited computer or smart technology experience. Caremerge Voice makes this an even easier process. Our low vision residents, or simply those who have difficulty managing their keyboards or devices, can just use their voice to get all the pertinent information they need. Cons There have been a few technology hiccups with Caremerge Voice as it synchs with the Echo Dots. Nothing too pressing or daunting. Also, at this time, we can only play music stations or genres, versus specific artists (though we've been told that this may be an upcoming improvement). Reason for choosing Caremerge Availability and confidence of Caremerge Voice. Review Source DP Don P. Retired Health, Wellness and Fitness Used the software for: 2+ years ### "Operative" May 5, 2022 4.0 No comments. Answering this questionnaire as if I am part of a business is unhelpful and difficult. On the first page, I had to choose between Assisted Living and Long Term Care, but I am using neither. I am in Independent Living, which is not one of your options. Pros Getting information is necessary and this is the only tool we have. Speedier would be helpful at times. Getting details about fellow residents is helpful. Search is slow and takes a while to learn. Cons Navigation is hard when the menus change. Better weather information would be helpful. Review Source mS mandy S. life enrichment coordinator Hospital & Health Care Used the software for: 2+ years ### "Hands down the best software on the market " December 1, 2019 5.0 Having used multiple other medical software over the years to access resident info and document resident participation I am happy to report that we found a real winner in Caremerge. Families are impowered by staying engaged in their loved ones care and comfort in seeing the activity participation through reports and pictures sharing. Pros What I like most about this software is its ease of use for both staff and family. Family stays engaged in their loved ones care from near and far. Cons On a few occasions family stated that the initial set/ log in was challenging for them. Review Source BS Beth S. Resident Service Coordinator Hospital & Health Care Used the software for: 2+ years ### "Great Asset for Families" May 2, 2022 5.0 Great tool to have for communication and planning activities. You can put in things months in advance and not have to worry about forgetting. Pros I like the ability to schedule activities forever and not have to retype everything every month! Cons I don't like that you can't adjust font for individual calendar days. You can only adjust the font for the whole calendar. Review Source MC Michael C. Quality Improvement Specialist Medical Practice Used the software for: 2+ years ### "Simple and Comprehensive" May 2, 2022 5.0 Pros While our software doesnt intergrate, its a simple and easy to use UI, templates for repeated use, and comprehensive features. Cons personally havent used any other software to document, so i cant point any flaws. Review Source ME Mercy E. Caregiver Hospital & Health Care Used the software for: 2+ years ### "Caremerge Review" April 26, 2022 5.0 Pros The software is user friendly. Everything that we need on the job is here Cons Nothing that I can think of. Everything needed for our job is inside Review Source SM Stephanie M. LPN/DON Facilities Services Used the software for: 6-12 months ### "Caremerge review" May 2, 2022 4.0 Overall I feel like it is a good system and a good system for our company. Pros One of many electronic medical records systems I have used, it is easy to learn the system, easy to navigate and very user friendly. Cons I feel like there are different areas of the system that should be easier to access and features that would add to the system. Review Source SB Sabrina B. Activities Coordinator Hospitality Used the software for: Less than 6 months ### "Listing Activities on the Calendar" April 26, 2022 4.0 Many residents have trained on Caremerge, however, they only want to log in once a day or less. They don't like to log in every time an email shows up saying there is a message for them in Caremerge. We were hoping that residents would not need the paper printed newsletter, but many like to have both, because with the printed paper, they can refer to it all day long without logging in. Pros This software is very easy to use. The print is big and the prompts guide me well. Cons When editing a recurring event, there are two choices that pop up. I don't understand their meaning. The wording is just not clear to me. Also, sometimes, when I specify the day of the week, the software files it under a different day. I'm not sure why. Review Source SH Shannon H. Director of Nursing Hospital & Health Care Used the software for: 2+ years ### "Ease of Access, hard to get customer service response, always a different person. " November 7, 2017 5.0 easy to use Pros Easy to navigate , bulk printing of chart notes, service plans were easy to develop, RAI's captured information for development of service plans Cons Inability to sync pharmacy with software, medications had to be entered in manually which was very timeconsuming. Review Source DB David B. Community Enrichment Director Hospital & Health Care Used the software for: 1-2 years ### "Fantastic" November 26, 2019 5.0 fantastic Pros I like how easy it is to build content for our residents. Cons i wish when there are links built within the page, it would open a new page instead of directing you out Review Source DS Dana S. Memory Care Director Hospital & Health Care Used the software for: 6-12 months ### "Memory Care Director" May 9, 2022 5.0 Pros It is very informative for the families. It is fairly easy to use. Cons The mobile usage. It is hard to navigate while using app on cellphone. Review Source JG John G. Director of Life Enrichment Hospital & Health Care Used the software for: 6-12 months ### "Well worth the money" November 26, 2019 5.0 I really like working (Sensitive Content Hidden) at Caremerge, they are always prompt in providing answers and giving ongoing support. Pros I really like the fact that Caremerge is easy to use, even for those who are not tech savvy. I also like that Caremerge can be accessed on an app, where attendance can be taken which gives greater accuracy for reports. Another great part of Caremerge is their customer service/support, they are there when you need them! Cons The only thing that I find difficult about Caremerge is that if I want to publish a flier or announcement that it has to be changed to a jpeg to be uploaded, it would be more convenient if other formats were an option. Reports can also sometime be a little difficult to drill down into but I know that they are working on improving and providing more reports. Reason for choosing Caremerge Ease of use and customer support. Review Source SW Sarah W. Ancillary Services Manager Hospital & Health Care Used the software for: 6-12 months ### "Ease of use and access to information" May 4, 2022 4.0 I primarily use it for seeing sign ups for trips and looking up certain information - it is nice to have this information available to me and to my drivers Pros I like that I am able to access the resident information that I need and not more than I need Cons logging in seems to be a multistep process and it opens 3 windows by the time it is done Review Source KF Kailey F. Life Enrichment Associate Arts and Crafts Used the software for: Less than 6 months ### "Care merge is Terrific " May 2, 2022 5.0 its a great website if you need and attendance for senior living this the best thing to use Pros Its very easy to use. you are able to find what need very quickly Cons There are no cons to care merge. I enjoy how it works. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.