Who Uses This Software?

Any chiropractic practice, including multi-disciplinary. We're suitable and priced appropriately for practices of all sizes, from small single doctor practices to multi-doctor, multi-location clinics.


Average Ratings

19 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $249.00/month
    See pricing details
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • SilkOne Software
  • www.SilkOneSoftware.com
  • Founded 2005
  • United States

About SilkOne EHR

Complete practice mgmt for Chiropractic practices. Affordable for all size practices from very small to very large multi-doctor, multi-location clinics. Higest level of Support and Infrastructure !! SilkOne has a 100% Compliant EHR with quick, easy to follow steps that will make you bulletproof against insurance company audits. Save staff dozens of hours/week: bill with 3 clicks, post EOBs with 2 clicks, auto follow-up on claims, automated text&email appt reminders and much, much more.


SilkOne EHR Features

  • Appointment Management
  • Billing & Invoicing
  • Claims Management
  • EHR Certified
  • Outcome Assessments
  • Patient Account Management
  • Patient Records
  • SOAP Notes

SilkOne EHR Reviews Recently Reviewed!

The transition has been very smooth so far and Charity S. has been a huge help.

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ability to upload information into the program. Ease of use. Friendly and helpful staff. Clean look.

Well designed easy to use software.

Oct 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, SOAP notes accuracy and simplicity, Billing Simplicity, Cloud based, you don't have to pay for monthly back up service. You don't have to install redundant drives and servers with Domain IPs, and pay for costly IT on a monthly basis! You don't have to worry about the other computers "talking" to your EHR software. You simply log on and it works.

Cons: Ugg. The one feature that I have to use for functionality in my office is access to image data. If they ever add this feature on to obtain larger data files from the cloud this program will absolutely rock every other software on the market. If you don't need the image fiiles like I do then .. This program is for you and it will save you valuable time money, and.. most importantly you will NEVER EVER have to worry about losing your data or paying money to have Drive Savers retrieve your lost data.

Overall: Simplicity and design were excellent. However, I want to point out that I use x-rays extensively along with other images that I would have to have created another database to accommodate this need. Silk one did not meet that need and it was my to greatest disappointment. If Anant, ever decides to use compression software and increase the file data size in SilkONe, it will "CRUSH" the market!

Have been with Silk One for over five years. Extremely happy with the top notch service

Sep 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Professional and informative service. Quality product This is my office his fourth patient data entry product since approximately 2000. The service that I have had in my entire staff has had with all representatives of silk one have been nothing less than tremendous. They are also very secure with their product that there is no long-term contract you can terminate at any time. I have been with silk one for over five years

Cons: Early on, a little more clicks than prior software's with less bells and whistles The product that I had before silk one was called Quixote. Quixote was very user-friendly a wonderful color scheme, but the service was awful. Moving to silk one was a transition for my office and initially a little challenging. Much less bells and whistles, and a little challenging to navigate initially with multiple clicks required. However the patient's of the staff of silk worn were amazing. After about a week. We were all up and running.

Customer Service, Support and follow-up have been unprecedented!!! KUDOS!!!

Sep 08, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Full functionality and options for the multi-doctor office, cash and insurance patients, and many features that make follow-up visits easy to schedule and document.

Cons: It's taken quite a while to learn the software just because it is so intensive and functional. However, my rep is ALWAYS available during the week and reaches out to me continuously through this implementation process.

Good mix of chiropractic specific EHR suite, plus allows for practical customizations.

Jul 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Getting started was excellent for me, good support and training. Very reliable and secure. Minimal glitchy things, only a few and they were fixed. Also, I prefer owning Apple computers and SILK runs great on them.

Cons: It's actually difficult for me to criticize SilkOneEHR. The only thing I can think of is maybe more options in user preferences.

A solid practice management software

Jul 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: 1.) They do support and customize the program for you, and are very prompt in response.
2.) the cloud easy access if you have internet coverage

Cons: 1.) The re-occurring cost on a monthly bill can be significant. Less expensive programs are becoming more relative.
2.) Having used other programs with only one way to get to a solution, there can be several different ways to navigate this program.(good and bad).
3.) it's in the cloud, and therefore feels ambiguous with NO paper, and no program if you have no internet.

Overall: EMR rating with the government

Awesome support. Cloud-based, fast, easy to use, compliant, Apple compatible.

Jun 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: 1) Apple compatible (most EHR are not); 2) cloud based accessible everywhere and no in-house server problems; 3) easy to customize; 4) software calculates E/M codes (other EHR do not); 5) One price paid monthly for complete, compliant EHR & practice management software includes updates and tech support (others you pay extra for updates and tech support). 6) software is able to track "outcome assessment" over period of time to help proving medical necessity.

Cons: The block format for SOAP notes (versus narrative format) took some getting used to but it is complete, compliant and geared for ease of insurance audit.

This software seems to have everything a Chiropractor could need.

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is easy to use and very detailed. I feel like my documentation is sound if I am ever audited. I like that it is cloud based so I can access patient files from any computer or location.

Overall: peace of mind

Real Review

Aug 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Compliant, Kelli Moore, Dr. Amy Wood, and SUPPORT. The best support I have had in, forever.

Cons: I didn't find out about this software sooner! The only thing I can think of is there is a little bit of a learning curve.

Overall: I have been in practice for 20+ years and have used many softwares in my practice: ( RAPID, EZ BIZ, Report Master, SOAPe, Practice Studio, Platinum System, Clinic Dr) and have tested a lot more. I always was embarrassed to have my notes read by any body. No system matched what I wanted. I no longer have that embarassing fear and I know that the notes are BULLETPROOF compliant and fast.

Recommendations to other buyers: I have looked at systems and they all say yeah, you can write compliant notes, but how do you know? With SilkOne you know. Make sure you ask for the compliance side, you will go to bed and sleep without having to worry about your notes.

Silk One Chiropractic Software Review

Jul 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like most about this software is the patient portal. It allows us to send a link to a new patient so they can fill out their intake form online. The information from the intake form gets automatically populated into the system so there is no double entry of the data. This saves a lot of time for both the staff and the doctor. Also being able to access the software from any device (I have even scheduled patients for appointments at health fairs, etc on my phone) is a huge plus.

Cons: Like any new software there is a learning curve. The interface takes a little getting used to and is not the most user friendly. Also with the billing the patient statements are not very detailed and could use some better formatting to make them easier to understand for the patient.

Overall: Just like any EHR software it has its pros and cons. It takes a while to get used to this software but overall I have been happy with it. It saves a lot of time having a patient portal and don't know of any other chiropractic EHR that has it. I have even done some patient documentation on my phone as it works with any device that has the internet.

Vendor Response

by SilkOne Software on July 13, 2016

Hi Dr Chris...so glad you are happy with SilkOne EHR. Regarding the patient statements, there are in fact other formatting options. I've contacted support to enable alternate formatting and they will contact you to go through how it works. Thank you, Dr Rick

Software that does it all!

Jul 04, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software does everything! Schedule appointments online, patients can pay online, the soap note speed is fast! Customer service is absolutely the best. They will customize a feature for you.

Cons: The ledger doesn't show payment detail very easy.
Online forms the patient fill out aren't customizable. (I.e.: pediatric and pregnancy)

Overall: I've had this software for 4 years and have been very happy with it! The customer service is phenomenal!

Recommendations to other buyers: I'd say buy it! There are no upgrade fees, one Dee every month covers everything.

SILKONE EHR

Jun 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Allows me to produce concise yet complete notes. It is adaptable to different techniques. It is portable thanks to the cloud, I can do notes anywhere. Support is very good. Multiple B/U systems.

Cons: Does not auto-populate medicare history for meaningful use criteria.

Overall: Needed EHR program that was affordable, cloud based portability, no long term commitment, would produce concise and accurate notes. Silkone does all this.

Vendor Response

by SilkOne Software on June 24, 2016

Thanks you for your kind review. We are so happy you are pleased with SilkOne EHR !! Regarding your comment on meaningful use, as per MU requirements, medicare history cannot auto-populate. They are required to be entered by a user and proved via audit trails. Believe me, we would make MU much easier all around but our hands are tied by the requirements !!

SilkOne is a great EMR that meets all of my practices needs.

Jun 21, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and teach employees who have no idea how to work in a chiropractic office.

Cons: My only complaint is the inventory portion is not the best. I have a functional medicine and sell a lot of supplements to my patients. If you have a normal chiropractic office and not selling products it will work well for you.

Overall: I have been using SilkOne for about 1 year. The software is very easy to use. They have easy to follow training videos. The software is well thought out.

Vendor Response

by SilkOne Software on June 24, 2016

Thank you for your review. Glad to see you are so happy with SilkOne EHR !! Regarding the inventory features, we have the ability to categorize and store supplements and the ability to scan them in as well as auto-track the inventory. As you may know, SilkOne is always willing to modify our software to fit the needs of our clients. If there are features that will help all of our clients we are happy to make changes whenever possible. Let me know what you think would be of benefit to you and I'll check with our programming team. Dr Rick

SilkOne Review

Jun 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is good for making sure I stay compliant with coding. Custom SOAP notes are a nice feature as well.

Cons: Some aspects of the software aren't very efficient. For example, when in a patient's file, I don't have access to certain items without entering the patient's name in the search again and again. This is most often noticed in the billing section. I wish there was some way to stay on a single patient until I search another one. (This is hard to explain without actually showing the example).

Overall: The best aspect of SilkOne is the support team. Every time I've sent an email a response was given within 24 hours.

Perplexing

Jun 20, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Once you figure things out there is a logic and ease of use about the program.

Cons: There are still many features we have not even tried to utilize because we are burned out with the protracted process of trying to learn the intricacies of the program. Learning would be tolerable if it entailed knowing there was a place we could go to and get a strightforward answer.

Overall: The learning curve is unnecessarily difficult. There is no manual. There are a set of videos, but some of them were outdated and when we apprised Silk of this they simply said we could always call for assistance. That would be ok (not great) except for the fact that a call usally does not get an immediate response. There are times when immediacy prevails. When you email support you often do not hear back until the next day. We have developed our own manual based on dozens of bad experiences that we could not solve with the videos. This led us to believe that a manual could haved saved us countless hours. Anant has told me thata a manual would not help us. He is wrong. We have told each tech and Rick , the owner, how much a manual is needed. No help forthcoming though.

Recommendations to other buyers: No

Vendor Response

by SilkOne Software on June 24, 2016

Thanks for the feedback. We've asked our clients in the past about a written manual and 99% of our drs stated they don't want to spend time reading through pages of a document. Videos and in-person live support is far better than just giving a manual out. All you need to do is send a one-line question to support and they will send you detailed steps on any functionality you need. If more help is needed support will call immediately to help !!

2.5 years of SilkOne and no end in sight!!

Jun 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so EASY to customize!!

Cons: All the clicking. click click click this box and that box

Overall: As with any system there have been bumps and bruises on my transition to a paperless world but most of them (all of them) were caused by myself.

Recommendations to other buyers: Doc's don't just make your staff do the training and you just wing it... Like I did...

Great overall!

Jun 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have used a few other EHRs and I have been most happy with SilkOne. They have a great team, the system is cloud-based and user-friendly, and it's affordable.

Best Chiropractic Software EVER!!

Jun 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EVERYTHING!! Ease of use, cost, reports, billing process, the list goes on and on and on......

Cons: There are only a few screens that I cannot customize due to Medicare guidelines, other than that the program is terrific.

Overall: I love SilkOne!! It's allowed me to fire my billing company and bring everything in house. The notes are terrific once everything gets customized the way that you want it. Being truly "web-based" allows me to do notes or check my schedule from anywhere. It even emails my patients with reminders! I tell everyone about SilkOne.

Recommendations to other buyers: Nothing holds a candle to SilkOne. Dr. Rick and Anant have been extremely helpful in setting us up. This is my third year with SilkOne.

¿...it is so efficient to use...the system almost runs itself...¿¿

Jun 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to learn and use, many features that cut staff time significantly, every report you can imagine...easy customizable soaps

Cons: none so far

Overall: From day one SilkOne has been extremely helpful in getting us implemented. Our office is now very streamlined and we were actually able to reassign staff to tasked involved in growing the practice instead of tedious jobs...

Recommendations to other buyers: Do your research and check testimonials...there are cheap software out there that claim many features but we learned our lesson...it is NOT WORTH SAVING $100/month if the cheap software created dozens of more hours of staff work and causes headaches for everyone...Very easy to see the value once you start using it...