---
title: "Avaza Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Avaza Software - reviews, pricing plans, popular comparisons to other Project Management products and more."
source_url: "https://www.capterra.com/p/136096/Avaza/"
page_type: "product"
language: "en"
publication_date: "2026-11-09"
---

# 

 Avaza Software Review 2026: Features, Integrations, Pros & Cons

Last updated on November 9, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Avaza

## What is Avaza?

Avaza is a software suite for small businesses. It includes modules for project management & collaboration, resource scheduling, time tracking, expense management, quoting & invoicing. You can choose whether you view tasks in list view or as Kanban boards. Avaza also offers powerful reporting features. Drag and drop file attachments into tasks. Use Avaza in the cloud, and access it from any device whether its your desktop, tablet or mobile.

## What is Avaza used for?

[Project Management](https://www.capterra.com/project-management-software/)[Time Tracking](https://www.capterra.com/time-tracking-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)

Recognitions

Shortlist

Best ease of use

Best value for money

Top alternative

Featured

Overall rating

Based on 483 user reviews

Reviews sentiment

Positive

96%

Neutral

4%

Negative

0%

Starting price

$11.95

Usage Based, Per Month

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

-   Business Management / 2026
-   Professional Services Automation / 2026
-   Project Management / 2026
-   Resource Management / 2026
-   Time Tracking / 2026
-   Advertising Agency / 2025
-   Gantt Chart / 2025
-   Legal Billing / 2025
-   Recurring Billing / 2025

Our "Best of" badge program showcases products with the highest ratings...

-   Accounts Receivable / 2026
-   Advertising Agency / 2026
-   Business Management / 2026
-   Collaboration / 2026
-   Display Advertising / 2026
-   Gantt Chart / 2026
-   Internal Communications / 2026
-   IT Project Management / 2026
-   Legal Billing / 2026
-   Professional Services Automation / 2026
-   Project Portfolio Management / 2026
-   Recurring Billing / 2026
-   Resource Management / 2026
-   Team Communication / 2026
-   Time and Expense / 2026
-   Time Clock / 2026

Our "Best of" badge program showcases products with the highest ratings...

-   Resource Management / 2026
-   Team Communication / 2025
-   Time and Expense / 2025
-   Time Clock / 2025
-   Time Tracking / 2025

Do you work for Avaza?[Manage this product listing](https://www.g2.com/products/avaza/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Avaza

4.6 (475)

VS.

[4.6 (6,134)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting Price

$11.95

Usage Based, Per Month

Starting Price

$9

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (471)

Ease Of Use

4.5 (12,379)

Value For Money

4.7 (387)

Value For Money

4.3 (8,935)

Customer Service

4.7 (386)

Customer Service

4.4 (8,032)

## Avaza alternatives

[4.4 (3,046)](https://www.capterra.com/p/76113/Wrike/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (3,579)](https://www.capterra.com/p/79104/Smartsheet/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[4.5 (575)](https://www.capterra.com/p/5923/Celoxis/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Asana](https://www.capterra.com/p/184581/Asana-PM/)

[4.5 (13,779)](https://www.capterra.com/p/184581/Asana-PM/reviews/)

Starting price

$10.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/184581/Asana-PM/)

[View all alternatives](https://www.capterra.com/p/136096/Avaza/alternatives/)

## FAQs about Avaza

Overview

### What problems does Avaza solve?

Avaza solves scattered client-project workflows by connecting task assignments, time and expense entries, budgets, estimates, invoices, and payments in one system. Agencies, consultancies, freelancers, and small service businesses use it to monitor delivery status, compare billable hours with project costs, coordinate client communication, and reduce manual invoice preparation.

Answer based on 324 reviews

Overview

### Which roles and teams benefit most from Avaza?

Avaza is most used by business owners, executives, and directors who oversee project delivery, budgets, and client work. Project managers, consultants, and freelancers coordinate tasks, schedules, and time tracking, while cloud engineers, analysts, and finance or office managers monitor resource allocation, expenses, invoicing, and operational reporting.

Answer based on 442 reviews

Overview

### What company size and industries is Avaza built for?

Avaza is built for small and medium-sized client-focused businesses, with 88% of reviewers from small businesses and Information Technology and Services leading at 19%. It also serves midsize and enterprise organizations at 6% each, with frequent use in Marketing and Advertising (14%) and Computer Software (6%).

Answer based on 475 reviews

Features and Usability

### What are the key features of Avaza?

Avaza includes core task management for organizing client projects and assigning time by team member, along with timesheet management for recording work and monitoring resource allocation. Its billing and invoicing features support invoice creation, project-linked invoices, recurring monthly invoicing, and views of sales and payments.

Answer based on 22 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Avaza offers a free version and trial, with Startup from $11.95/month, Basic from 23.95, and Business from 47.95, all usage-based. Plans include limited user roles, storage, and active projects; additional eligible users cost 7 monthly and storage 0.5 per GB. Reviewers often find it good value, but some describe add-on licensing as confusing and costs rising with more staff.

Answer based on 90 reviews

Integrations

### Which third-party tools and platforms does Avaza integrate with?

Avaza integrates with over 30 integrations, including reviewer-confirmed PayPal and Stripe for payments. Its catalog also includes project management tools Asana, Basecamp, and Jira; Google Calendar, Google Drive, and Google Workspace; plus Dropbox, GitHub, HubSpot CRM, Mailchimp, and ActiveCampaign for storage, development, CRM, and marketing.

Answer based on 35 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Avaza?

Avaza offers live online training, documentation, and videos to support team adoption. Reviewers report that most users, including project teams and nontechnical staff, can start quickly with core tasks. Administrators and users learning timesheets, reporting, or broader features may need more time, and some reviewers want additional walkthroughs and tutorials.

Answer based on 25 reviews

Getting Started and Support

### What customer support options does Avaza offer, and how do users rate the experience?

Avaza offers email/help desk support, FAQ/forum resources, a knowledge base, 24/7 live representatives, and chat. Users generally describe support as prompt, helpful, and staffed by knowledgeable people, with chat and email replies often arriving quickly. A small number report occasional scheduling issues or seek clearer guidance for complex setup questions.

Answer based on 124 reviews

Project management

### How well does Avaza work for project management?

Avaza gives teams an easy-to-use workspace for managing projects, assigning tasks, tracking time, sharing files, and reviewing progress. Small businesses, agencies, and client-facing teams value its configurable project structure and reporting. Some users want stronger cross-project capacity planning, more dashboard customization, and deeper automation for larger or more complex workflows.

Answer based on 110 reviews

## See trending topics mentioning Avaza

[How can a consulting or agency team track billable utilization and time against client budgets without running separate timesheet and planning tools?](https://www.capterra.com/resource-management-software/trending-topics/how-can-a-consulting-or-agency-team-track-billable-utilization-and-time-against-client/)

Last updated on October 26, 2026

### How can a consulting or agency team track billable utilization and time against client budgets without running separate timesheet and planning tools?

Answered by

Capterra Research Analyst Team

[What is the best project management software for consulting firms that bill clients by the hour and need to see project profitability as work happens?](https://www.capterra.com/project-management-software/trending-topics/what-is-the-best-project-management-software-for-consulting-firms-that-bill-clients-by-the/)

Last updated on October 22, 2026

### What is the best project management software for consulting firms that bill clients by the hour and need to see project profitability as work happens?

Answered by

Capterra Research Analyst Team

## Who uses Avaza?

Based on Capterra reviews from the past 5 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Features

AI summary

Based on 23,605 Project Management reviews

Capterra data shows that buyers of task management software rank the following features as their top priorities:

-   **Task Scheduling** (**46%** of reviewers rated this feature as critical)
-   **Task Editing** (**44%**)
-   **Workflow Management** (**49%**)

Avaza supports all three features that reviewers rate most highly: **Task Scheduling**, **Task Editing**, and **Workflow Management**. Together, these capabilities help teams plan deadlines, update work as priorities change, and manage repeatable processes more efficiently, allowing businesses to keep projects moving and maintain better control over daily operations.

Task Scheduling

4.7 (20)

65.00% of 20 reviewers that rated this feature as important or highly important

Track and manage the scheduling of tasks

Workflow Management

4.3 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Create, design and manage workflows for repetitive tasks

Mobile Access

4.1 (17)

41.18% of 17 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Collaboration Tools

4.5 (33)

66.67% of 33 reviewers that rated this feature as important or highly important

Provides a channel for team members to share AI models, media files, communicate, and work together

Task Progress Tracking

4.5 (13)

61.54% of 13 reviewers that rated this feature as important or highly important

Track the status and progress of tasks

Task Management

4.7 (63)

63.49% of 63 reviewers that rated this feature as important or highly important

Create, manage and track all task activities and progression

Avaza 165 features

### All Features
- @mentions: An @mention is a way to tag or notify a specific person about a message/post
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
- Accounts Payable: Track money owed to a company's creditors/suppliers
- Accounts Receivable: Track outstanding invoices and the money owed from clients
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Activity/News Feed: Continuous profile-based stream of news and activity
- Agile Methodologies: Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Approval Process Control: Manage the process of evaluating documents or requests submitted for approval
- Approval Workflow: Route documents and other data through one or more stakeholders for review and approval
- Assignment Management: Assign issues and tasks based on availability or required skills
- Audit Trail: A record of all activities within the system, including user access, changes made, etc.
- Automatic Time Capture: Automate recording of time to reduce human error
- Bar Chart: A way to visually represent data via blocks the length of which correlates with the values they represent
- Billable & Non-Billable Hours: Track billable hours and/or non-billable expenses for work performed
- Billable Items Tracking: Track the list of items required to be billed/invoiced to clients
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Billing Portal: Gateway through which end users can view past bills and pay current invoices
- Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure
- Budgeting/Forecasting: Create budgets based on historical data and future projections
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Calendar Sync: Synchronize with other calendars to view mutual availability and schedules
- Campaign Analytics: Track and interpret campaign performance metrics
- Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
- Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs
- Change Management: Track and monitor efficient handling of all changes/transitions
- Chat/Messaging: Communicate using direct chat or messages within the system
- Client Management: Manage contact details and communication with clients
- Client Portal: Private online space that lets businesses securely share documents and provide information access to clients
- Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together
- Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors
- Commenting/Notes: Leave comments and notes on documents for others to view
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc.
- Contact Management: Manage, organize, and store contact information
- Contingency Billing: Business model where clients pay their lawyer a fee only if the case is won/settled successfully
- Cost-to-Completion Tracking: Forecast of the expenses necessary for project completion
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- Dashboard Creation: Creation and customization of dashboards
- Data Import/Export: Import and export data to and from software applications
- Deadline Management: Specify or track the date/time a project, task, etc., is due for completion
- Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc.
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Document Storage: Store and organize documents in a centralized system
- Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components
- Electronic Payments: Electronically collect payments for goods or services
- Email Management: Manage, store and organize emails within the system or via third-party apps
- Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository
- Employee Management: Track employee schedules, availability, and performance across projects and tasks
- Employee Scheduling: Assign working shifts or tasks to employees based on their availability
- Employee Time Tracking: Track and measure time worked for employees
- Estimating: Estimate expected cost based on various factors before a project begins
- Expense Tracking: Monitor and record expenses such as purchases or charges incurred
- File Management: Create, save, and store files
- File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more
- Financial Management: Plan, manage, and track the financial activities of an individual or organization
- Financial Reporting: Generate reports to assess the financial performance of an organization
- For IT Project Management: Supports project management for IT professionals & teams
- For Small Businesses: Designed for small businesses
- Forecasting: Form predictions based on past and present data/trends
- Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies
- General Ledger: Centralized accounting record which tracks all financial transactions
- Hourly Billing: Business model that charges based on the amount of time spent on an hourly basis
- HR Management: Automates core HR functions such as talent management, employee evaluation and learning management
- Invoice Creation: Create invoices from scratch or have recurring invoices
- Invoice History: Store and view prior invoices for each account/client
- Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes
- Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made
- Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events")
- Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow
- Leave Tracking: Manage and track employee attendance
- Live Chat: Ability to chat online in real time
- Messaging: Communicate using messages within the system
- Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status
- Mobile Access: Access software remotely via mobile devices
- Mobile App: Access the system via a mobile application
- Mobile Payments: Clients can submit payments via mobile devices
- Multi-Currency: Manage and handle various international currencies
- Multi-Department/Project: Manage the accounting and financial aspects of multiple operations and departments or ongoing projects from a single location
- Multi-Language: Manage and support multiple languages
- Multi-Location: Manage and support multiple locations
- Multiple Billing Rates: Different tiers of pricing and billing for different employees and situations
- Multiple Projects: Ability to handle several projects simultaneously
- Online Invoicing: Create, send, and view electronic invoices
- Online Payments: Accept and process online payment transactions
- Online Time Clock: Track/log the amount of time employees worked per job using a timer
- Online Time Tracking: Track employee and task times using internet connection
- Payment Processing: Accept, record, and reconcile financial transactions
- Percent-Complete Tracking: Level of completion within a task
- Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
- Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk
- Prioritization: Arrange tasks based on the level of priority or urgency
- Product Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them
- Progress Reports: Document and report the progress of ongoing projects
- Progress Tracking: Reporting on how each user, task or process has advanced since its initiation
- Project Accounting: Manage and track financials on a project-to-project basis
- Project Billing: Business model that bills clients an amount based on the project/task/job performed
- Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments
- Project Planning: Organize and schedule projects
- Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints
- Project Scheduling: Identifying critical tasks that make up a project and assigning start and end dates for each
- Project Templates: Pre-designed project plans that can be customized
- Project Time Tracking: Measure time to completion or hours worked for projects
- Project Tracking: Monitor the progress of projects from start to finish
- Project Workflow: Create, manage, or update project workflows.
- Projections: Estimate or forecast of a future scenario based on the study of present trends
- Proposal Generation: Create proposals based on costs of labor and materials
- Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity
- Quotes/Estimates: Generate quotes or estimates for customers
- Real-Time Analytics: Analyze and gain insights into data in real-time
- Real-Time Chat: Engage in direct, instant messaging with customers, users, etc.
- Real-Time Data: Receive data and information in real time
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Real-Time Reporting: Active reporting of data and metrics
- Real-Time Updates: Receive system updates as soon as any changes are made
- Receipt Management: Upload, track, and submit receipts in a central database
- Recurring Invoicing: Generate recurring invoices
- Recurring Tasks: Set the frequency of a task's occurrence
- Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service
- Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation
- Requirements Management: Enables creation, management, and tracking of product requirements & features during product production/development
- Resource Allocation & Planning: Assign available resources (human and/or non-human) to various projects and tasks
- Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects
- Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties
- Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals
- Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services
- Scheduling: Plan availability and assign specific time slots for tasks and resources
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Secure Data Storage: Securely stores data to prevent data loss or breaches
- Single Sign On: Allow users to access multiple services after entering their login credentials once
- Status Tracking: Track the status over time for a request, process, asset, or transaction
- Supports Scrum: Ability to accommodate the methodology that incorporates frequent work reassessment and continuous short periods of focused work.
- Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes
- Task Management: Create, manage and track all task activities and progression
- Task Progress Tracking: Track the status and progress of tasks
- Task Scheduling: Track and manage the scheduling of tasks
- Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment
- Team Management: Organizing a group of people to accomplish a task
- Templates: Sample files or documents that could be customized as needed or used as is
- Testing/QA Management: Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing
- Time Tracking: Measure and track time including hours worked and paid time off (PTO)
- Time Tracking by Client: Track time worked per client
- Time Tracking by Project: Track time worked per project
- Timeline Management: Manage a detailed schedule of a product plan
- Timesheet Management: Track the amount of time spent on a job or task
- To-Do List: A digital list of items that need to be completed
- Traditional Methodologies: Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch
- Transcripts/Chat History: View messages sent by both parties during the chat conversation
- Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time
- Version Control: Track revisions and updates made to files and navigate between different versions
- Web-based Deployment: SaaS, web-based, online deployment
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

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Features

4.5 (445)

4.5

Based on 445 reviews

## Pricing

Value for money

4.7 (387)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/136096/Avaza/pricing/)

Startup

$11.95

Usage Based,Per Month

It includes:

-   10 GB Storage (($0.5 Per Additional GB/Month)
-   1 User With Admin/Invoice Access ($7 for Each Additional User/Month)
-   1 User With Resource Scheduling Access ($7 for Each Additional User/Month)
-   20 Active Projects
-   2 Users With Timesheet/ Expense Access ($7 for Each Additional User/Month)
-   50 Invoices and Bills Per Month
-   5 Team Members With Chat Access($2 for Each Additional User/Month)
-   Priority Email and Chat Support
-   Unlimited Customers
-   Unlimited External Contacts With Chat Access
-   Unlimited Project Collaborators

Basic

$23.95

Usage Based,Per Month

It includes:

-   5 Team Members With Chat Access($2 for Each Additional User/Month)
-   100 Invoices and Bills Per Month
-   1 User With Resource Scheduling Access ($7 for Each Additional User/Month)
-   20 GB Storage (($0.5 Per Additional GB/Month)
-   2 User With Admin/Invoice Access ($7 for Each Additional User/Month)
-   50 Active Projects
-   5 Users With Timesheet/ Expense Access ($7 for Each Additional User/Month)
-   Priority Email and Chat Support
-   Unlimited Customers
-   Unlimited External Contacts With Chat Access
-   Unlimited Project Collaborators

Business

$47.95

Usage Based,Per Month

It includes:

-   10 Users With Timesheet/ Expense Access ($7 for Each Additional User/Month)
-   1 User With Resource Scheduling Access ($7 for Each Additional User/Month)
-   30 GB Storage (($0.5 Per Additional GB/Month)
-   5 Team Members With Chat Access($2 for Each Additional User/Month)
-   5 User With Admin/Invoice Access ($7 for Each Additional User/Month)
-   Priority Email and Chat Support
-   Unlimited Active Projects
-   Unlimited Customers
-   Unlimited External Contacts With Chat Access
-   Unlimited Invoices and Bills Per Month
-   Unlimited Project Collaborators

Value for money

4.7 (387)

4.7

Based on 387 reviews

## Integrations

[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[

Slack](https://www.capterra.com/p/135003/Slack/)[

Trello](https://www.capterra.com/p/211559/Trello/)[

Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Basecamp](https://www.capterra.com/p/56808/Basecamp/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (386)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (386)

4.7

Based on 386 reviews

## User reviews

Overall rating

4.6

Based on 483 reviews

Filter by rating

Counts reflect reviews available in this feed.

5(324)

4(139)

3(19)

2(1)

1(0)

Mentioned topic

Recent reviews first, then most helpful

Neli M.

Senior HR Operations Manager

### "Keeps HR Consulting on Track with Clear Dates, Templates, and Sign-Offs"

4.5

November 12, 2026

Our issue was never visibility or billing. It was that nine consultants each ran engagements in their own way, so quality depended on whose name happened to be on the file. A template solved the skeleton, but not the habits. The real change was smaller and less glamorous: every engagement now starts from the same task list, the same document set, and the same weekly client update. One consultant used to write to clients only when they asked; now the note goes out every Thursday, and they’ve stopped asking. Continuity is where it paid us back. One consultant took six weeks of medical leave in the spring while she had four live engagements. Because the skeleton was identical, two colleagues picked them up in an afternoon—the files, the open questions, and the dates the client had already been promised. Before, that would have turned into a sequence of calls to her mobile, and a client who noticed. It also shortened onboarding. A new hire starts with the template, shadows one cycle, and can run her own engagement within a month. For a firm that grows by hiring experienced generalists, that matters more than any feature on a comparison sheet. The benefit, in one sentence: our service stopped being a personality and became a process—and a process is something you can promise to a client who’s been abandoned by a consultant before.

Pros

HR work isn't judged on effort. It's judged on whether a specific meeting happens with a specific document in hand. Three dates decide that, and they're why the whole practice lives in one place. The wording sign-off. An engagement survey cannot field until the client's leadership approves the questions, and they always want changes — one word in a demographic item can make a unionized workforce refuse to answer at all. The questionnaire sits as a task with the approved version attached and a date for sign-off. When somebody asks in week three whether "that phrasing" was agreed, the answer is a file and a timestamp rather than my recollection. The close date. Fielding must end before payroll runs, because we draw the sample from the employee file and match responses back to departments afterwards. Six clients can field in the same month; the calendar shows which two overlap badly, so I move one by a week instead of discovering the collision on the twenty-eighth. The readout. That's the meeting where a client decides whether the fee was justified, so it gets booked before fielding starts — not after analysis. Keeping the date visible stops the analysis from quietly eating the two days reserved for building the deck. Templates carry the rest. A policy refresh or an onboarding rollout is a fixed sequence we clone per client, so a new engagement opens with a plan rather than a blank page. What it doesn't do is interpret anything. That's still a consultant reading verbatims at nine in the evening.

Cons

HR consulting is mostly small requests, and there is nowhere for them to live. A client emails: can you glance at this termination letter before I send it? That's twenty minutes, it is genuinely billable, and it belongs to no project. So it either becomes a junk project called "ad hoc," which then cannot be reported on meaningfully, or it evaporates and gets absorbed. We chose the junk project, and it has quietly become the largest unbilled category in the practice — not because anyone decided to give the work away, but because a thing without a home is a thing without an invoice. What I'd want is an intake lane: a short request, a client, an estimate, approved or declined in one click, and then it either stays small or graduates into a project. I'd also like to see which clients generate the most of these, since that's the number that justifies raising a retainer and the number I cannot currently produce. Second: the phone. Consultants move between two client sites a day, and notes plus time get keyed in at nine in the evening from memory. The mobile experience is a list you scroll, not a form you fill in at the client's reception desk while you still remember what was said. Neither is dramatic. Both are the difference between recording the work and reconstructing it.

Solomon D.

Senior HR Operations &amp; Compliance Manager

### "Seamless Time-to-Invoice Billing with Clear Task-Level Detail"

5.0

November 6, 2026

The businesses we serve mostly have no HR department. What they buy from us is a fixed outcome inside a fixed window — a compliant onboarding process, a policy manual, a payroll migration — and each of those carries an hourly invoice that somebody in accounts payable will scrutinize. So the difficulty was never the doing. It was the proving. Avaza turns the delivery itself into the evidence. Because each invoice is assembled from recorded effort on named tasks, the client's bookkeeper can see that two hours went into termination paperwork rather than lunch. We used to shave an hour off a bill rather than argue; that habit has essentially stopped, and the amount we quietly give away each month is smaller than it was. That's a cash-flow change, not a feature. The margin picture came second. With retainers, fixed fees, and per-head billing all living in the same place, I could see which engagements actually paid for themselves. One manufacturer's monthly arrangement had been losing money for two quarters because every new hire added onboarding effort nobody re-quoted. We went back with numbers and restructured the fee. They stayed. Coverage is where the benefit gets expensive if you get it wrong. One payroll specialist covers Ontario, Alberta, and British Columbia, and February through April leaves no slack. Knowing where her hours were already committed prevented a missed remittance — and a missed remittance means a CRA penalty plus a client wondering whether they should trust us with payroll at all. Avoiding that once pays for a year of software. There's a quieter advantage in the task trail: if one of them faces an employment standards complaint, I can reconstruct what we delivered and when. Not a legal record, but a service chronology that beats searching old email. It won't manage employee files or provincial retention rules, and I don't want it to. It answers one question well — what did we do, and what should this invoice say.

Pros

Our billable work isn't abstract. It's an onboarding packet for a 40-person manufacturer, a policy rewrite for a tech company in Alberta, a payroll migration for a professional services firm — each with a start date, a deliverable, and an SMB owner watching the bill. Those owners question hours, reasonably, because for them an HR consultant at $145 an hour is a real line item. What Avaza does well is connect the hour to the invoice without a spreadsheet in between. Every task carries its own time entries, and the monthly invoice draws straight from them. When a controller at a food processing client asked why onboarding had consumed six hours, I sent the breakdown — orientation scheduling, two background check follow-ups, the ROE filing — and the query closed that same afternoon. Previously, that answer meant reconstructing a week from memory. Clients also don't want another login; a PDF with task-level detail settles it. The mixed billing model saves me from maintaining three systems. One account sits on a flat monthly retainer, another is fixed-fee per project, a third bills per employee per month. All three coexist, and I can see margin per client rather than guessing. That visibility caught a retainer which had quietly gone underwater because scope creep in kickoff was never re-quoted. Scheduling across provinces matters more than I expected. Our payroll specialist supports clients in Ontario, Alberta, and BC, and March is brutal. The capacity view stopped us double-booking her for two year-end remittance projects in the same week — something that used to surface only when someone finally phoned to ask why nothing had moved. The interface is plain enough that a new coordinator is productive by lunch. No implementation project, no consultant, no ticket to IT. Where it stops: this is not an HRIS. Employee files, secure document storage, and retention rules that vary by jurisdiction live in our HR platform, and I wouldn't want them here. Avaza handles delivery and billing, and that boundary keeps it simple.

Cons

The weakest link is capturing the hours in the first place. Timers get forgotten the moment a client calls, and most of my team reconstructs Friday afternoon from calendars and email threads. Whatever accuracy the invoice shows is inherited from that reconstruction, and no amount of tidy task-level detail fixes a number somebody guessed at three days later. Then there's approval. Several of our accounts require sign-off on hours before they'll pay, and there's no way to route a timesheet to their HR lead for a click. We generate the PDF, email it, and chase a reply — so the very workflow the product promises stops one step short of the finish line. The task breakdown is good; the handshake still happens outside. Reporting is where my patience thins. A client asked for hours split by cost centre and PO number, and getting there took an hour of pivot tables because the export lands in a shape their procurement team won't accept. If margin analysis mattered more to us, I'd be assembling it in a spreadsheet regardless. Statutory holidays are the quiet bug. The capacity planner counts working days generically, so it doesn't know that November 11 is a stat in BC and not in Ontario, or that the August long weekend differs by jurisdiction. During remittance season we scheduled against days people weren't working, and the utilization figure looked healthy while delivery slipped. Permissions are too blunt for HR work. I can't hand a client's coordinator read access to their own projects without exposing the rest of the portfolio, so we screenshot instead. Confidentiality is essentially the product in this industry; broad access or nothing isn't a genuine choice. Smaller: regional tax rates on invoices get set by hand for each account, and I've caught a wrong rate once. Still the right tool for us. But the reporting layer and the absent approval step are where my week actually leaks.

BE

Beth E.

Transformation &amp; Change Operations Manager

Used the software for: 1-3 years

### "Great for Tracking Resource Time Across Multiple Projects"

4.0

November 4, 2026

It helps monitor and manage resources more effectively.

Pros

Avaza is good for tracking resource time across a variety of projects.

Cons

It could be made a little more user friendly by being able to save the different project lines so each week you don't need to add them.

AR

Architect

Architect

Used the software for: 3-5 years

### "Useful product, been using it for over 5 years"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

November 19, 2025

Overall, my experience with Avaza has been really positive. The time tracking, task and expense management, and reports make my work much more organized. Even though it’s not super customizable, it still saves me a lot of time and keeps everything in one place.

Pros

I really like how Avaza makes it easy to track time by categories, keep tasks and expenses organized, and then see everything clearly in the reports. It helps me stay on top of my work without feeling overwhelmed.

Cons

The thing I like least is that Avaza isn’t very customizable to fit specific needs. It works well for general use, but sometimes I wish I could tweak it more to match my own workflow.

NL

Natasha L.

Office Manager

Used the software for: 1-3 years

### "Always a great experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 19, 2025

The customer service help chat is always so efficient to use. It's so easy and the tech's are knowledgeable and friendly

Pros

How user friendly and efficient it is. The help chat is amazing at helping with bugs and issues. It very cost effective too, good value for your money.

Cons

Nothing comes to mind. I can't think of a single thing I don't like about Avaza. Even the customer service is great.

DO

Director of Business Development

Director of Business Development

Used the software for: 3-5 years

### "Avaza is a great tool for time, money and project management"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 18, 2025

I have used Avaza for over 6 years and it has helped to run and manage my business. It is simple to use, and I would recommend it to any business seeking for an easy tool for time, money and project management.

Pros

System is easy to use. Time sheet and project reports are informative for tracking hours and managing overall project costs. Avaza allows for good client management by tracking hours, recording payments and moving to archives when project is complete. Customer support is very helpful. When I encountered a couple of issues, each time customer support was quick to respond and resolve the issue.

Cons

There are no cons to using Avaza tracking software. The system performs as marketed and supports client management, billing, and team utilization.

Verified Reviewer

5.0

November 11, 2026

AI summary based on a full review

Avaza provides a practical solution for managing tasks and projects, enhancing daily operations with its reporting capabilities. The mobile interface, however, requires improvements for better accessibility.

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Senior Client &amp; Project Design Manager

4.5

November 10, 2026

AI summary based on a full review

The software has improved invoicing speed, allowing invoices to be sent within days of project completion, which is crucial for maintaining cash flow. However, there are limitations in document exports that require additional steps to ensure branding consistency.

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Senior Sustainability &amp; Renewable Energy Project Manager

4.5

November 6, 2026

AI summary based on a full review

Avaza has transformed project delivery at GreenHorizon Renewables UK by integrating various functions into one platform, significantly reducing the time spent on setup and administration. Despite its strengths, the software's rigid reporting engine poses challenges in meeting specific compliance requirements for grant-funded projects.

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Senior backend devloper

5.0

November 6, 2026

AI summary based on a full review

Using Avaza has streamlined project management and invoicing, making it a valuable tool for organizing tasks. The mobile app, though, could be improved to enhance the overall user experience in managing projects on the go.

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[View all Reviews](https://www.capterra.com/p/136096/Avaza/reviews/)

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