Who Uses This Software?

Small and Medium Businesses


Average Ratings

3 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    No
  • Support
    Online
    Business Hours

Vendor Details

  • EspoCRM
  • www.espocrm.com
  • Founded 2014
  • Ukraine

About EspoCRM

Open Source CRM software that allows you to see, enter and evaluate all your company relationships regardless of the type.


EspoCRM Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management

EspoCRM Reviews Recently Reviewed!

After using sugarCRM for some time this one was a revelation! Easy and versatile.

Oct 13, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easily customizable. Adding new fields, forms and reports is like a game (for a developer, customers had some difficulty). The standard design theme is good and responsive(!)

Cons: Customizing the design is a bit tedious for there are too many files to edit. Exporting functions could be better and integration with other systems is not easy (but neither is for other CRM systems)

Overall: Smart CRM applications for various customers

Great Value

Dec 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Setup is easy to implement. Has a ton of features that are up to date and useful. The system is on par with the enterprise class systems on the market at a higher price today.

Vendor Response

by EspoCRM on December 14, 2016

Thanks, we are glad to hear this. Awards are good, happy clients are better :)

One of the best opensource CRM's

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, easy to setup and it is very configurable, if you think about it you can make it work with espocrm.

Cons: More needs to be done to provide more information to users, specifically the common bugs users face. Some of the cool features are paid, they are well worth the price but would have been nice if some are included by default.

Overall: Spent moths and years playing and testing CRM's, I was very impressed with ESPOCRM from day one and now it is just so much more powerful. Depending on what features you want, you might need to buy the extensions. Only thing I don't like about this CRM is the lack of information, to explain things or provide information on how to deal with the most common bugs, they do offer forums and documentations but I think more can be done to organize and display the correct information when users are looking for it.

Recommendations to other buyers: If you want a CRM that you can control, this should be your number one choice.

Vendor Response

by EspoCRM on December 08, 2016

We are working to improve our service. Thank you for feedback!