---
title: "ComplianceQuest Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is ComplianceQuest the right Quality Management solution for you? Explore 112 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/136111/ComplianceQuest/reviews/"
page_type: "reviews"
language: "en"
---

ComplianceQuest

4.6 (112)

[View alternatives](https://www.capterra.com/p/136111/ComplianceQuest/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated February 15th, 2026

# Reviews of ComplianceQuest

Ease of use

4.5

Customer Service

4.6

## Pros and Cons in Reviews

Revanth T

Sr.Software EngineerHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years.

“What I like most about CQ is how seamlessly it integrates with Salesforce and leverages the native platform capabilities. Since it is built directly on Salesforce, it allows us to use existing features such as Flows, reports and role-based security without needing a separate system.“

April 6, 2026

BL

Blythe L

System Administrator and Quality Document ManagerPharmaceuticals, 51 - 200 employeesUsed the software for: 6-12 months.

“In document management, review process is cumbersome and is not tracked by individual contributors until you push a document to approval.“

April 23, 2026

Revanth T

Sr.Software EngineerHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years.

“It has enabled better visibility, structured complaint handling and improved operational tracking within Salesforce.“

April 6, 2026

JT

Joshua T

Co-Founder and Chief Operating OfficerComputer Software, 51 - 200 employeesUsed the software for: 6-12 months.

“Having to type my password every time I perform an action within ComplianceQuest is a huge headache and I will never store it in my browser.“

December 29, 2025

BS

Brion S

Lead Product and Design ManagerComputer Software, 11 - 50 employeesUsed the software for: 6-12 months.

“My favorite thing is everything, from training records to change requests and audit reports, it’s all in one place and I’m not running five different spreadsheets or systems anymore.“

October 23, 2025

BL

Blythe L

System Administrator and Quality Document ManagerPharmaceuticals, 51 - 200 employeesUsed the software for: 6-12 months.

“Our average resolution time is 10 days, which is appalling and that is an average.“

April 23, 2026

NC

Nancy C

Sr. Program ManagerSemiconductors, 51 - 200 employeesUsed the software for: 6-12 months.

“ComplianceQuest allows us to standardize key quality management processes across all our sites located on the west and east coasts into one eQMS software solution.“

December 16, 2024

IB

Ismail B

Application Support SpecialistInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years.

“I dont like the license dependency because the cost and performance are tied to the license and Salesforces limitations.“

November 11, 2025

## Showing most helpful reviews

Showing 1-25 of 112 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Andrea V.  
Quality Manger  
Medical Devices  
Used the software for: 2+ years

### "CQ : our QMS best friend"

September 13, 2023

5.0

In general, great support and platform to structure your QMS

Pros

I have been using CQ for +2 years. Since the first time that I started using it, I loved how easily you can understand performing all your transactions. In addition, it allows you to migrate different physical documents or records into the platform without losing any traceability. A highlight for us was electronic signatures 21 CFR compliant.Through this software, we accomplish on of our goals of having a 100% electronic QMS, Can't wait for the latest revision to include as part of this effort, the digital SOPs as a way to release or revise new docs.

Cons

Probably the way the permissions sets works. The software in general is very user friendly. Nevertheless, this aspect can be improved regarding the details associated with the permissions sets to understand the impact on your transactions.

Review Source

Response from ComplianceQuest

October 19, 2023

Hi Andrea, Thank you for your feedback on ComplianceQuest. We're always looking for ways to improve, and we appreciate your suggestions. We're especially glad to hear that you find the software to be user-friendly.

ER

Elizabeth R.  
Quality Director  
Biotechnology  
Used the software for: 2+ years

### "CQ Document Control, CAPA, and Audits"

December 17, 2024

4.0

Overall, far superior to a paper-based QMS.

Pros

21 CFR Part 11 compliance built-in is extremely useful, especially for document approvals and training. Workflows can be customized, and we have integrated our existing objects with CQ.

Cons

Audit trails are sometimes difficult to discern, as the user, time, and field are available, but not always the original and changed content.

Alternatives considered

[Norton AntiVirus](https://www.capterra.com/p/648/Norton-Security/)

Reason for choosing ComplianceQuest

Organization was using Salesforce for other activities.

Review Source

Response from ComplianceQuest

December 31, 2024

Thank you for your feedback! We are glad to hear ComplianceQuest is enhancing your compliance efforts and streamlining document approvals and training. Your support and trust in our platform are greatly appreciated!

SL

Steve L.  
Solutions Architect  
Construction  
Used the software for: Less than 6 months

### "Compliance Quest - Pros and Cons"

December 19, 2024

3.0

We are working through implementation still. Their product is ideally built for a standard process which we do not fit. It is customizable, but there is some complexity there.

Pros

It is built on Salesforce which is highly customizable.

Cons

They have to include your customizations in their package for updates.

Review Source

Response from ComplianceQuest

December 31, 2024

Thank you for sharing your experience! We are pleased to know ComplianceQuest’s flexibility is beneficial, and we are here to assist as you progress through implementation.

JS

Johnny S.  
Director of Operational Excellence  
Machinery  
Used the software for: 6-12 months

### "ComplianceQuest eQMS+ EH&S"

August 14, 2024

5.0

Excellent experience with the entire ComplianceQuest Team. Sales, Training, and Technical Resources are outstanding.

Pros

The solution is well thought out and feature rich.

Cons

We have not experienced any issues with ComplianceQuest.

Alternatives considered

[AssurX](https://www.capterra.com/p/10010604/AssurX/)

Reason for choosing ComplianceQuest

Built on Salesforce and the customer service experience was phenomenal.

Review Source

Response from ComplianceQuest

August 28, 2024

Thank you for your wonderful feedback! We're delighted to hear that you've had an excellent experience with our team and that our solution meets your needs. It's great to know that our platform's Salesforce integration and customer service played a key role in your decision. We appreciate your trust in ComplianceQuest and look forward to continuing to support your success.

LW

Laura W.  
Staff Business Analyst, Quality Systems  
Medical Devices  
Used the software for: 1-2 years

### "Great Overall Quality system"

November 1, 2023

5.0

The CQ team has been great to work with. Over all they are responsive and follow up with questions readily. I have seen that tech support and development teams were slow at first, but are coming up to speed now as the company scales. Overall a great quality system that we are happy we chose.

Pros

The CQ quality system is a full suite of products used for tracking all quality objects. I use Training, Complaints, NCs, CAPAs and Equipment module. With CQ being built on Salesforce, from the beginning we had much better visibility to our data for users and managers alike, creating dozens of dashboards utilizing SF power, from every module, literally at the click of some buttons and drag and drop functionality. This is light years ahead of our last eQMS, and one of the major selling points for us to move to CQ. Our users are able to easily train in CQ and managers can see their employee's metrics for training easily. The equipment module is simple and clean to use and we have taken advantage of the calibration and equipment event schedules to track those tasks. Our NC users have a CAPA request type to easily recommend what needs to become a CAPA, and when escalated a workflow creates that CAPA record for us, bringing over data already entered on the NC. We also did the same with SF Cases, bringing over relevant data to Complaints at the click of a button. This has reduced creation of these types of records so users have more time to investigate the issue, then they have to spend documenting it. CAPA/SCAR records are easy to create, investigate and recommend plans and actions, and follow up with VOE at the appropriate time.

Cons

As with all systems, CQ has some things to improve, as far as giving the users direction on the next action to take, making the workflow easier to track and understand from a coordinators view. Version 13 that just came out, will address some of those issues our users and coordinators still find a little frustrating.

Reason for choosing ComplianceQuest

CQ had all modules included at one purchase, so we could see adding in as the company scales. Reporting was far superior. Salesforce platform provides easy reporting and dashboards every user can do, with little training, and no admin responsibility.

Switched from

[SmartSolve](https://www.capterra.com/p/106668/SmartSolve/)

System was inadequate and reporting was impossible

Review Source

Response from ComplianceQuest

February 2, 2024

Thank you for your positive feedback on our Quality system. We appreciate your acknowledgment of the CQ team's responsiveness and their efforts to enhance tech support and development. It's great to hear that our full suite of products has provided better visibility to your data. We recognize your feedback on areas for improvement, especially in user direction and workflow tracking, our latest version addresses these concerns, offering a more user-friendly experience. We're grateful for your trust in ComplianceQuest, and we're committed to continually enhancing our system to meet your evolving needs.

NN

Nicole N.  
Sr. Manager Quality Systems  
Medical Devices  
Used the software for: 1-2 years

### "Integrated and flexible QMS solution"

November 2, 2023

5.0

Pros

Out of all the systems we looked into, only ComplianceQuest was able to meet all the requirements put in place. We worked with the CQ teams to configure and test the system to fit our business needs. Through this process, they offered a lot of guidance on system options to meet needs with reduced configuration. Overall, good controls in place, layout is modern, reporting and data analytics is great and easy for users to manage. Love the dashboard capabilities, configurability and integration capability. System provides users with easy to follow layout and next steps.

Cons

CQ has a really complex backend. We had to make a shift moving into this system from being Quality managed to IT managed. Understood that this allows us a lot of the flexibility we need and it is working out fine. Majority of the issues we run into are permissions-related – which has been somewhat challenging to sort out, but we are getting there.

Reason for choosing ComplianceQuest

What really pushed us towards CQ was the built in ability for FDA MDR reporting, data analytics and dashboard capabilities as well as the flexibility for integrations and configurability.

Switched from

[SmartSolve](https://www.capterra.com/p/106668/SmartSolve/)

Prior system did not offer in-software data analytics options and customer support was not supportive.

Review Source

Response from ComplianceQuest

February 2, 2024

We appreciate your feedback on ComplianceQuest's integrated and flexible QMS solution. It's great to know that our system met your requirements, and we value your acknowledgment of the guidance provided during configuration. Thank you for choosing us as your QMS solution, and we look forward to continually supporting your organization's needs.

AH

Amanda H.  
Quality Systems Specialist  
Medical Devices  
Used the software for: Less than 6 months

### "Quality System Deployment in MedTech Industry"

March 13, 2023

4.0

When a configuration was requested we did not receive information on impacts of configuration and as a customer were expected to tell them 'where' all places changes exist.At deployment have struggled to get timely customer support. Also fields available on list views/reports are duplicate and very unclear. Makes end users confused on which fields actually are valid and inefficient to produce reports.

Pros

Allows for a global harmonization of our quality system. Auto generates the cover sheet in documents, which is great to reduce manual process. Allows for group training to be recorded.

Cons

Due to the software being manufacturing based we had significant configurations to satisfy medtech requirements.Software is not highly compliant without configuration (e.g. editing records in approval, edits can be made to a record after been approved). Many of our items are in the managed package thus our team nor salesforce admins cannot make changes. Complaint module had to be so highly modified it was cheaper to configure nonconformance module to have a complaint record type.

Switched from

[Grand Avenue Software](https://www.capterra.com/p/132281/Grand-Avenue-Software/)[TrackWise](https://www.capterra.com/p/39788/TrackWise/)

To be able to Globally Harmonize our business units (corporate, lab services, clinical services, consulting services)

Review Source

DS

Dhruti S.  
Manager, Global Compliance  
Medical Devices  
Used the software for: Less than 6 months

### "NAMSA review of CQ"

September 25, 2020

4.0

Pros

The ability to view the progress of a record on the main screen. Tasks being generated directly for users. Linking of root cause and risk assessment tools directly in NC/CAPA records.

Cons

Lack of impact assessment for changes being made to documents or DCR process. Limited use of 'Users' vs. 'Process Users' leading to most functions to be done by Process Users.

Switched from

[TrackWise](https://www.capterra.com/p/39788/TrackWise/)

NAMSA is looking to implement a global eQMS and would look to replace TrackWise, Master Control, Grand Avenue etc.

Review Source

CI

Casidah I.  
Marketing and sakes associate  
Furniture  
Used the software for: 1-2 years

### "Simplify eQMS package"

July 17, 2025

4.0

Pros

Audit management and document management is the primary key what we are really happy with this product, it help to simplified the process management for our different branches location. Moreover, the security for all the document is heighten, it mean more security layer before granted access to the document.

Cons

Like every other software, ComplianceQuest also has problem with bugs and freezing platform. The program seem to use quite a lot computer resources, my old computer is barely comply with their minimum operation requirement.

Review Source

NA

Nava A.  
Assistant Manager  
Commercial Real Estate  
Used the software for: 6-12 months

### "Helpful and Powerful"

November 14, 2025

4.0

Pros

Works well for teams who share responsibilities because everyone can see updates and stay on the same page.

Cons

Might be more than you need if your team only needs basic forms or simple tracking. Also pricing can vary... a lot.

Review Source

Response from ComplianceQuest

April 27, 2026

Thank you for your feedback. We’re glad to hear the platform is helping your team stay aligned and collaborate effectively.

NC

Nancy C.  
Sr. Program Manager  
Semiconductors  
Used the software for: 6-12 months

### "One eQMS Software Solution"

December 16, 2024

5.0

ComplianceQuest has a great support team and are very responsive.

Pros

ComplianceQuest allows us to standardize key quality management processes across all our sites located on the west and east coasts into one eQMS software solution. It's user friendly and easy to manage.

Cons

ComplianceQuest works with a Development Team in a different country/time zone and therefore any configuration changes that are made takes a longer time to implement.

Review Source

Response from ComplianceQuest

December 31, 2024

We are pleased to hear ComplianceQuest is making it easier to manage and standardize your processes. Thank you for recognizing our support team’s responsiveness!

LG

Luzi G.  
Document Controller, System Administrator  
Biotechnology  
Used the software for: 2+ years

### "CQ is best option for eQMS"

August 15, 2024

5.0

User friendly and easy to use eQMS. Regulatory Auditors have recommended CQ to their other clients.

Pros

All eQMS modules are in available in 1 platform.

Cons

Search document pulls obsolete links, it should only show current documents.

Review Source

Response from ComplianceQuest

August 28, 2024

Thank you for sharing your experience! We're glad to hear that you find our platform user-friendly and that it’s highly regarded by auditors. We appreciate your support and are committed to providing a top-quality EQMS solution.

VR

Verified Reviewer  
IT Project Manager  
  
Used the software for: 6-12 months

### "Out of 17 vendors, ComplianceQuest (CQ) was the solution for us. "

May 24, 2018

5.0

We went through a very detailed selection process when we decided to replace our other Quality Management System. Out of 17 vendors, ComplianceQuest (CQ) was the solution for us. Began planning in April of 2017, implementing in May 2017 and went live with our first module the first part of September of 2017, with Document Management. We have since been adding modules one at a time. Currently working on our Audit Module, next will be Training Module which will provide eLearning (Scorm) content to the entire enterprise. We have several more modules to go after this, but i expect it to be as smooth as the first and look forward to our continued work together. CQ has very highly skilled and knowledgeable people working on our project to make sure we have what we need and when it is needed. CQ is by far one of the best Quality Management Systems i have seen and or worked with. We liked the fact that it allowed for customization and configuration changes, but don't over think any of that. CQ's out of the box solution is great as it is. If your company has never had a Quality Management System, then it would be a good idea to go with their out of the box solution as it is almost perfect, if not perfect. We had a system in place when we purchased CQ so they helped us configure it so our employees understood it easily without to many changes. But most importantly they were able to take all of our data from the old system and pull it into the new system and we kept all of our historical records. They also helped us transfer all of our Historical Training records from 2 other system. At the end of our work together they will also be pulling all of our CAPA and Non Conformance's from yet another system, which i suspect will be an easy task for them. Honestly i couldn't recommend a better system or a better group of people to work with. Keep up the good work CQ, we have a couple more years to go!

Pros

System Integrations with other systems Customization Configurable User Automation CQ helped us pull in our historical data from 5 other systems. So now we have one system of record. Everyone is very knowledgeable Support was very fast Their out of the box system is really all that is needed, but it is highly customizable and configurable.

Cons

From our side we wanted to customize everything, which was possible, but not recommended by CQ. We did do some customization that had to be rolled back, but that was on us.

Review Source

SKS

Sunil Kuamr S.  
SDET  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Very effective QMS tool in the market."

October 17, 2023

4.0

Pros

\-Easy to navigate.-Tests and assessments are extremely easy to make and complete.-Document search on the tool is remarkable.

Cons

Navigation is bit hard for the users who are new to the system.

Review Source

Response from ComplianceQuest

October 27, 2023

Thank you for your feedback on ComplianceQuest. We're pleased to hear that you find the tool effective, especially in terms of navigation, tests, and document search. We understand that there may be a learning curve for new users, and we want to assure you that we're here to support you.

LAS

Lee Ann S.  
ERP Process Specialist  
Machinery  
Used the software for: Less than 6 months

### "The Complete eQMS Package"

August 27, 2024

5.0

Compliance Quest offers a powerful out of the box solution. I am excited to continue the journey with our company's deployment of ComplianceQuest!

Pros

Their out of box solution is comprehensive.

Cons

There are no negatives. I only wish we had partnered with ComplianceQuest sooner!

Review Source

Response from ComplianceQuest

December 31, 2024

Thank you for your wonderful feedback! We’re thrilled to hear that ComplianceQuest is exceeding your expectations, and we’re excited to support your continued journey with the platform. Your support means a lot to us!

sK

sooraj K.  
Quality Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Overall QMS system"

February 28, 2022

4.0

Wonderful but changes need to be worked on with full capacity to meet customer needs.

Pros

Easy to use, Self-explanatory UI, enables QMS operations automation to high extent.

Cons

changes are not easily accommodated and need a large lead time for CQ dev team to implement changes. Customer service needs to improve.

Reason for choosing ComplianceQuest

meets company QMS needs.

Review Source

SK

Sneha K.  
Technology Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "CQ Review"

October 15, 2023

5.0

Pros

It is a powerful tool for managing quality-related activities in various industries. It has helped most of our clients to eliminate paper-based systems and automate audit management. ComplianceQuest has also helped users improve reporting and analytics capabilities, track nonconformances, training, and document control, and reduce complaint handling time.

Cons

Risk management module needs to be enhanced further

Review Source

Response from ComplianceQuest

October 27, 2023

Thank you for your valuable feedback. We're pleased to hear about the positive impact ComplianceQuest has had on quality-related activities. Your suggestion regarding the risk management module is duly noted. Your suggestions are invaluable in our continuous improvement efforts.

VH

Vatsala H.  
Compliance Administrator  
Medical Devices  
Used the software for: 2+ years

### "CRM Transforming Business Operations"

September 27, 2023

3.0

Regulatory Compliance, Quality Management, Document Management, Audits, Employee Training and Certification, Reporting and Analytics etc

Pros

The controlled document, Findings, Audit Findings, Accounts, Training session's, change order, Equipment, Assessments, Reports, Dashlane,Equipment,NC. The UI lasks user friendliness,

Cons

There are some features which can be improved in Findings, training session's, requirement's

Review Source

Response from ComplianceQuest

October 27, 2023

Thank you for taking the time to share your review. Your feedback is truly valuable as ComplianceQuest is dedicated to continuous improvement. We greatly appreciate your insights.

KT

Kathleen T.  
Vice President of Quality Assurance  
Pharmaceuticals  
Used the software for: Less than 6 months

### "Satisfied Customer!"

April 5, 2024

5.0

Pros

Working with the Compliance Quest Team has been a wonderful experience from our initial inquiries to launch! Everyone we have worked with and continue to work with have been very knowledgeable, flexible, patient and enthusiastic. Can't say enough about teamwork with \[sensitive content hidden\]! Absolute pleasure to work with these gentlemen!

Cons

I have nothing to state here. The team at Compliance Quest has navigated us through to launch and has made it very easy for my team.

Review Source

Response from ComplianceQuest

April 26, 2024

Thank you for such a glowing review! We're thrilled to hear about your positive experience working with our Compliance Quest Team from start to launch. It's wonderful to know that our team's knowledge and enthusiasm have made a significant impact. We appreciate your kind words and look forward to continuing our successful partnership!

NP

Niyati P.  
Manager, Quality Assurance  
Medical Devices  
Used the software for: Less than 6 months

### "CQ is a terrific eQMS System!!"

April 13, 2018

5.0

Pros

I brought in Compliance Quest to my company, to fill a need in electronic document management and control. But we did not realize how much we needed it for our processes and procedures specifically. It is so adaptive and configurable that it meets our needs in almost every way. We started our implementation of the Document Control module with Compliance Quest in Q4 2017. Our experience has been overall very positive throughout selection to implementation. This solution is extremely powerful and has a variety of applications and modules. Configurable reporting and dashboarding features allow for ease of communication and transparency of data within the company. One-stop shopping for Document Control, Training, CAPA, Complaints, Change Control, Supplier Management, Audit Management, etc. All processes are electronically linked, adding both ease and traceability to my interrelated QMS processes (I can launch a CAPA from my Complaint form!) (I can launch an Engineering Change Order from my CAPA form!). Initial installation of the software allows for mass uploads of existing documents and data. I am still waiting to implement their Audit Management module, but I can already imagine how easy and efficient it will make my audits in the future. The Technical Support staff is great, especially by being patient and courteous, but also extremely knowledgeable!

Cons

Configuration can be as simple or as complex as you make it. The more complex configurations are more work up front, but bullet-proof the processes for the end-user so the processes pretty much drive themselves. Because it is solving a complex set of problems, CQ software is naturally complex. Once the initial learning curve is past (CQ Project Managers and Tech Staff assisting in training and knowledge transfer), the design of the software is understandable.

Review Source

VR

Verified Reviewer  
Staff Quality Engineer  
Medical Devices  
Used the software for: 6-12 months

### "Staff Quality Engineer"

November 2, 2023

4.0

It does the function, it provide elements required by regulations. As an auditor, it is easy to find compliance gaps in data that user enter, as the system has too many touch points the leads to clear potential for errors in records. Users are impatient, make this simple for users with clear and few navigation touch points. eg. for a CAPA use a flowchart map to guide user in their journey to complete CAPA and NC activities.

Pros

Fully integrated system that links all element of QMS

Cons

Too many touch points leading to error in data entry

Review Source

Response from ComplianceQuest

February 2, 2024

Thank you for sharing your insights. We're pleased that our system meets regulatory requirements and fulfills its function. Your feedback on usability and navigation is invaluable. We're excited to share that our latest version now features an enhanced user interface designed to address your concerns. We appreciate your partnership, and we look forward to the continued positive impact of ComplianceQuest on your quality management processes.

AM

Alex M.  
IT Director  
Mining & Metals  
Used the software for: 1-2 years

### ""ComplianceQuest: Making Compliance Cool Again, One Regulation at a Time!""

September 13, 2023

5.0

Pros

One of the standout features of ComplianceQuest is its robust compliance tracking system. It allows us to effortlessly monitor and manage various compliance requirements, ensuring that we stay up to date with regulations. The system provides real-time notifications and alerts, which helps us proactively address any potential compliance issues.

Cons

Initial setup and customization process of ComplianceQuest can be time-consuming and require technical expertise.

Review Source

Response from ComplianceQuest

October 19, 2023

Hello Alexander, Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. Your support has truly made a difference at ComplianceQuest, and we are incredibly thankful to have you as a partner. Warm Regards, ComplianceQuest

JF

Joe F.  
Head of Quality/Operations  
  
Used the software for:

### "Excellent Customer Service and a well designed QMS software"

October 8, 2015

4.0

We were looking for a QMS software and one of the consultants recommended that we look at a few cloud based QMS software. We were unsure if we wanted to go cloud since data privacy was critical. Reluctantly we looked at several cloud based QMS vendors and ComplianceQuest cloud based QMS stood out. The other cloud based QMS has got a long way to come to what ComplianceQuest can offer as capabilities, security and flexibility. In our opinion, ComplianceQuest offered us the best value for money. We had an existing QMS system that was out dated and needed to be replaced. The vendor whom we had bought it from simply was not meeting our expectations. Our customers are global in nature and we get audited frequently. To meet these audit requirements and also to support the growth of the company, we chose ComplianceQuest to manage our QMS needs which included Document Control, Training, Nonconformance, CAPA, Audit and Equipment Management processes. We got all of these processes implemented in about 3 months. The implementation team was there the entire step of the way. In-fact, we had to tell them that we could not move at the speed they were willing to assist us. The software works very well. Being designed using SalesForce.com platform, makes the application configuration easy and also effortless. The processes are used by management, mid level managers and line level personnel. I must honestly say that the software continues to exceed my expectations. Also, now I am suggesting that we should use more and more cloud based systems as they clearly are easier to implement and maintain compared to our in-house systems. The reporting engine is very flexible and we can create almost any reports that we want. They gave us a good number of reports already in the base application. They also showed us how Dashboards can be created. I wish ComplianceQuest provided me best practice dashboards already as a starting point. When I pointed this out, they responded and gave us best practice dashboards as a starting point in just a few days. I usually do not give recommendations. But when ComplianceQuest suggested that I perform a review, I told them I could not give them 5 stars as I do not believe in anyone getting 5 stars!

Review Source

DN

David N.  
SVP Business Development  
Alternative Medicine  
Used the software for: 1-2 years

### "Great team and great product"

February 22, 2022

5.0

CQ pro-serv and implementation team have made it easy to adopt as a platform. Great modules including training modules for GMP and OSHA compliance

Pros

Easily ties into Salesforce Lightning, intuitive interface, very customizable

Cons

No cons experienced so far. Been really easy for us to adopt as a company

Review Source

BR

Bernal R.  
CEO  
Medical Devices  
Used the software for: 1-2 years

### "ComplianceQuest: excellent solution for a paperless validated QMS"

September 28, 2017

5.0

A modern powerful QMS is both a foundational core system and a great sales tool as a medical device manufacturing/operations service provider.

Pros

As a Life-Sciences manufacturing services startup, our company decided early on that a flexible, agile QMS was a must. We had a very clear set of requirements: cloud-based, cross-platform, mobile-enabled, paperless, e-signature capable. After reviewing available solutions against these, only CQ met our needs. Right after the demo, we knew we had a winner. The implementation process was relatively smooth and our solution engineer was top notch. We went live a couple of months ago and recently aced through our first customer external audit. If you are searching for a modern, flexible and powerful QMS solution for a forward-looking company, look no further: CQ is your answer.

Cons

We'd like to see the Visualforce to Lightning transition to be completed. This would make the user experience more consistent.

Review Source

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