--- title: "QualityQuest Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is QualityQuest the right Quality Management solution for you? Explore 113 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/136111/ComplianceQuest/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- QualityQuest 4.6 (113) [View alternatives](https://www.capterra.com/p/136111/ComplianceQuest/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of QualityQuest Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews Revanth T Sr.Software EngineerHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “What I like most about CQ is how seamlessly it integrates with Salesforce and leverages the native platform capabilities. Since it is built directly on Salesforce, it allows us to use existing features such as Flows, reports and role-based security without needing a separate system.“ April 6, 2026 JT Joshua T Co-Founder and Chief Operating OfficerComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “Having to type my password every time I perform an action within ComplianceQuest is a huge headache and I will never store it in my browser.“ December 29, 2025 NC Nancy C Sr. Program ManagerSemiconductors, 51 - 200 employeesUsed the software for: 6-12 months. “ComplianceQuest allows us to standardize key quality management processes across all our sites located on the west and east coasts into one eQMS software solution.“ December 16, 2024 BL Blythe L System Administrator and Quality Document ManagerPharmaceuticals, 51 - 200 employeesUsed the software for: 6-12 months. “In document management, review process is cumbersome and is not tracked by individual contributors until you push a document to approval.“ April 23, 2026 Revanth T Sr.Software EngineerHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “It has enabled better visibility, structured complaint handling and improved operational tracking within Salesforce.“ April 6, 2026 IB Ismail B Application Support SpecialistInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “I dont like the license dependency because the cost and performance are tied to the license and Salesforces limitations.“ November 11, 2025 BS Brion S Lead Product and Design ManagerComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “My favorite thing is everything, from training records to change requests and audit reports, it’s all in one place and I’m not running five different spreadsheets or systems anymore.“ October 23, 2025 BL Blythe L System Administrator and Quality Document ManagerPharmaceuticals, 51 - 200 employeesUsed the software for: 6-12 months. “Our average resolution time is 10 days, which is appalling and that is an average.“ April 23, 2026 ## Showing most helpful reviews Showing 1-25 of 113 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shreyash G. Lead Technical Product Manager Used the software for: 1-3 years ### "A Notable Transformation Journey for QMS" October 26, 2026 4.0 My overall experience with ComplianceQuest has been positive. I found it to be a comprehensive and flexible QMS platform that brings multiple quality processes together in a single system. The configurable workflows, reporting capabilities, and real-time visibility helped simplify quality management and reduce reliance on manual tracking Pros I liked the flexibility and breadth of the platform. It brings key quality processes such as CAPA, Deviations, Change Control, Risk Management, Audits, Supplier Quality, and Document Management into a single system. The configurable workflows, strong reporting capabilities, real-time dashboards, and audit trail features improved visibility and reduced reliance on manual tracking. Cons While I liked the platform overall, I found that getting the most value from it requires significant upfront configuration and process alignment. Some business-specific requirements were not fully available out of the box and needed additional customization. There is also a learning curve for new users, so adequate training and change management are important for a smooth adoption experience Review Source Blythe L. System Administrator and Quality Document Manager Used the software for: Less than 1 year ### "Customer Service is Severely Lacking (even with Premium Package)" April 24, 2026 2.0 I think it says it all, that after a year of dealing with this, we are already looking to switch to a different system. We are willing to go through the expense and arduous process of revalidating and migrating our documents and training so we do not have to use this system and rely on this customer support team. We used this site and others to help with our decision to purchase this system and there were no negative reviews at that time. I find it hard to believe that there are so few negative reviews, so I wanted to make sure that an honest review was out there. Pros The basic program for document management is good. The look and feel is nice. The guide (A.I) informing you what to do next is very nice for new users. This could be a very nice program, but it is just not there yet. Cons There are too many steps in most processes, making it difficult. In document management, review process is cumbersome and is not tracked by individual contributors until you push a document to approval. Obsolete documents are viewable by everyone. We do not use some of the modules we purchased because they are just too cumbersome (CAPA, Noncompliance). The Admin side is very complicated as well. I have a lot of issues with the system but, the system is not the biggest problem. It could be a great program with some work. The biggest problem is Customer Support. It is the worst experience I have ever had in this industry. It is a ticket system through email. They almost never answer your question or correct the problem without a lot of back and forth emails. They do not give you a time frame for tickets in the contract and there is a reason for that. They are almost never done in a timely manner. Our average resolution time is 10 days, which is appalling and that is an average. I just had a ticket that they added a permission set but did not inform us of the change. I requested the audit trail and did not ever get it. They accused us of signing in as CQ Support and performing this action. After a lot of back and forth and requests for the audit trail, they finally pulled the audit report that showed that they in fact performed this action themselves. There were no apologies. We bought the premium support but, we are not getting premium customer support by any stretch of the imagination. The whole support experience has been disappointing. Customer service is almost never stellar but this standard of customer support is a new low in my experience. New licenses are also not cheap. So the initial low cost does not carry over to getting the system up and running. It has not been well tested and there are compliance issues. Getting even compliance issues corrected have been difficult to put in motion and very time consuming. Review Source Basel E. IT Ops Specialist Used the software for: 3-5 years ### "Reliable system for training management and change control" April 23, 2026 5.0 Overall, my experience with ComplianceQuest has been positive. We mainly use it for training management and change control, and it has worked well for us. The platform runs smoothly, is easy enough to use, and helps us stay organized with documents and training. Their support team has also been very helpful and responsive whenever questions come up. Pros What I liked most about ComplianceQuest was how well it supported our training management and change control processes. The system is easy to navigate, and managing documents and training records is fairly straightforward. It has been reliable overall and works smoothly for our day-to-day needs. Cons At times, some parts of the system can feel a little less intuitive when handling more detailed tasks, but overall it has still been manageable. Most issues or questions we have had were addressed quickly by support. Review Source Revanth T. Sr.Software Engineer Used the software for: 3-5 years ### "Perfect for Compliance management" April 8, 2026 5.0 We offer chronic condition management programs to our clients and we provide devices to the members when they are enrolled. All device related issues are being handled in CQ. We are using only complaints module, but there are more capabilities to it. This has really helped us in streamlining our complaints management process. One of the key benefits has been ability to integrate the complaints workflow into our salesforce eco system especially into our case management. This allows our service and operations teams to access complaint data alongside member and case information, which eliminated the need for external tracking system and improved our efficiency. From the technical perspective, I really like how all different objects they provide and everything has a record tracking, saving the deleted records data. A well structured data model helps us for our troubleshooting scripts etc. In summary, the CQ package has been a very useful tool for managing device complaints. It has enabled better visibility, structured complaint handling and improved operational tracking within Salesforce. Pros What I like most about CQ is how seamlessly it integrates with Salesforce and leverages the native platform capabilities. Since it is built directly on Salesforce, it allows us to use existing features such as Flows, reports and role-based security without needing a separate system. Cons One of the challenges is that, since it is a managed package, certain components and underlying logic are locked. While this helps maintain the system stability and ensures consistent upgrades from the vendor, it can limit the level of customization that can be done directly within the package.In Some cases, we needed to build additional configurations or automations outside the package to align the functionality with our internal workflows. Review Source R Reviewer Co-Founder and Chief Operating Officer Used the software for: Less than 1 year ### "ComplianceQuest at least keeps all of our paperwork in order so that’s something" January 5, 2026 5.0 I am glad that we are no longer drowning in paper folders at my desk. The dashboard does show me what needs to be done immediately upon login and it’s mostly decent. It keeps all of our CAPA’s and audit materials in one location so we received zero non compliance issues during our most recent inspection. Honestly, it simply functions as needed for us and the validation process was not a complete disaster to implement. Pros The flickering fluorescent light overhead is driving me nuts but at least ComplianceQuest keeps everything organized for ISO 13485 compliance and therefore is one less thing to worry about. To be honest I thought I was going to be in for a world of trouble with the risk management portion because I had heard nightmare stories about how difficult the system could be to use. However, ComplianceQuest has the IMDRF codes built into the risk management module and it worked flawlessly (no issues). At least this design matrix was better than the ones we used to keep in Excel that would always be broken. Cons Having to type my password every time I perform an action within ComplianceQuest is a huge headache and I will never store it in my browser. Additionally, I think the search function is awful unless you specifically know what you're searching for, there doesn’t appear to be a way to mass upload our previous documentation as well, which prolonged the transition from paper and required me to work late. Review Source GS Gina S. Internal Auditor Used the software for: Less than 1 year ### "ComplianceQuest analysis for quality management" December 5, 2025 4.0 My experience is excellent because ComplianceQuest simplifies the compilation process, reduce file search time, and everything works very well. Pros I love the integrated audit management system because it allows me to run and manage everything directly on the platform, and I can also access files directly with a single click. I really appreciate that. Finally I like the user-friendly documentation and intuitive interface. Cons I had problems recording incorrect data and the quality of the audit was compromised. Thats the only thing I didnt like about it happening. Review Source R Reviewer Quality Specialist Used the software for: Less than 1 year ### "Save time thanks to ComplianceQuest" November 19, 2025 4.0 My overall experience has been excellent thanks to the significant time savings achieved through standardization and the acceleration of quality workflows. ComplianceQuest is a worthwhile investment. Pros I like that everything is within the same system because, for example, its functions for document management, access control and Salesforce-based reporting, the ease of generating reports and the simplicity of audits all in one place is excellent. Cons The downside would be the dependence on the Salesforce environment. Each update requires validation testing in CQ, which is cumbersome. Review Source Nava A. Assistant Manager Used the software for: Less than 1 year ### "Helpful and Powerful" November 18, 2025 4.0 Pros Works well for teams who share responsibilities because everyone can see updates and stay on the same page. Cons Might be more than you need if your team only needs basic forms or simple tracking. Also pricing can vary... a lot. Review Source DM Donnie M. Chief Revenue Officer Used the software for: 1-3 years ### "Maintains Our Standard and quality" November 13, 2025 5.0 ComplianceQuest brings everything for example files, audits, paper documents etc in one place. It has saved me a lot of time and keeps is stress free as I know that our records are always audit ready. Pros For working with our document control, change requests and CAPA process I use ComplianceQuest. What I like is how fast everything works here, for example when I update a procedure, the has change instantly. Also the time for an audit is in approval process which I think is great. Cons The reporting end feels a bit time consuming because custom reports is sometimes slower and filtering options don’t always make sense. Also when I try to customize certain workflows, it needs admin level implementation, so it takes time and I think the interface can be more modern. Review Source IB Ismail B. Application Support Specialist Used the software for: 1-3 years ### "Excellent tool simplifyng system validation and maintenance" November 12, 2025 4.0 It has been an ideal tool for our database, which operates in a highly regulated environment, and as a support specialist, it has brought enormous efficiency to management and maintenance. Pros I really liked it because it offers excellent features with great customization and module configuration, such as workflows and audit templates. Furthermore, I love that it inherently meets high traceability standards, which is vital in our industry. Cons I dont like the license dependency because the cost and performance are tied to the license and Salesforces limitations. In other words, were dependent on that tool. Review Source R Reviewer Quality Manger Used the software for: 3-5 years ### "CQ : our QMS best friend" September 14, 2023 5.0 In general, great support and platform to structure your QMS Pros I have been using CQ for +2 years. Since the first time that I started using it, I loved how easily you can understand performing all your transactions. In addition, it allows you to migrate different physical documents or records into the platform without losing any traceability. A highlight for us was electronic signatures 21 CFR compliant.Through this software, we accomplish on of our goals of having a 100% electronic QMS, Can't wait for the latest revision to include as part of this effort, the digital SOPs as a way to release or revise new docs. Cons Probably the way the permissions sets works. The software in general is very user friendly. Nevertheless, this aspect can be improved regarding the details associated with the permissions sets to understand the impact on your transactions. Review Source R Reviewer Staff Business Analyst, Quality Systems Used the software for: 1-3 years ### "Great Overall Quality system" November 10, 2023 5.0 The CQ team has been great to work with. Over all they are responsive and follow up with questions readily. I have seen that tech support and development teams were slow at first, but are coming up to speed now as the company scales. Overall a great quality system that we are happy we chose. Pros The CQ quality system is a full suite of products used for tracking all quality objects. I use Training, Complaints, NCs, CAPAs and Equipment module. With CQ being built on Salesforce, from the beginning we had much better visibility to our data for users and managers alike, creating dozens of dashboards utilizing SF power, from every module, literally at the click of some buttons and drag and drop functionality. This is light years ahead of our last eQMS, and one of the major selling points for us to move to CQ. Our users are able to easily train in CQ and managers can see their employee's metrics for training easily. The equipment module is simple and clean to use and we have taken advantage of the calibration and equipment event schedules to track those tasks. Our NC users have a CAPA request type to easily recommend what needs to become a CAPA, and when escalated a workflow creates that CAPA record for us, bringing over data already entered on the NC. We also did the same with SF Cases, bringing over relevant data to Complaints at the click of a button. This has reduced creation of these types of records so users have more time to investigate the issue, then they have to spend documenting it. CAPA/SCAR records are easy to create, investigate and recommend plans and actions, and follow up with VOE at the appropriate time. Cons As with all systems, CQ has some things to improve, as far as giving the users direction on the next action to take, making the workflow easier to track and understand from a coordinators view. Version 13 that just came out, will address some of those issues our users and coordinators still find a little frustrating. Review Source AR Audra R. Manager, Corporate Certifications Used the software for: 1-3 years ### "Great Features, not Great Support or Cost" September 21, 2023 2.0 We are solving our current document management system needs by having CQ implemented. However, because of lack of support and cost are looking for different document management options. Pros We utilize ComplianceQuest for the Document Management component of our ISO Certifications. The system has all of the controls (and then some) necessary within a document management system. We liked the fact that beyond document management, CQ has the ability to send out and record trainings linked at a document level, which other SW platforms do not have. Cons Whenever we encounter a critical bug, it takes a year or longer to resolve with CQ. The support and escalation are just not there when it is needed most. There is a substantial fee associated with the cost of this platform which is yearly. Review Source R Reviewer Sr. Manager Quality Systems Used the software for: 1-3 years ### "Integrated and flexible QMS solution" November 15, 2023 5.0 Pros Out of all the systems we looked into, only ComplianceQuest was able to meet all the requirements put in place. We worked with the CQ teams to configure and test the system to fit our business needs. Through this process, they offered a lot of guidance on system options to meet needs with reduced configuration. Overall, good controls in place, layout is modern, reporting and data analytics is great and easy for users to manage. Love the dashboard capabilities, configurability and integration capability. System provides users with easy to follow layout and next steps. Cons CQ has a really complex backend. We had to make a shift moving into this system from being Quality managed to IT managed. Understood that this allows us a lot of the flexibility we need and it is working out fine. Majority of the issues we run into are permissions-related – which has been somewhat challenging to sort out, but we are getting there. Review Source JS Johnny S. Director of Operational Excellence Used the software for: Less than 1 year ### "ComplianceQuest eQMS+ EH&S" August 21, 2024 5.0 Excellent experience with the entire ComplianceQuest Team. Sales, Training, and Technical Resources are outstanding. Pros The solution is well thought out and feature rich. Cons We have not experienced any issues with ComplianceQuest. Review Source AH Amanda H. Quality Systems Specialist Used the software for: Less than 1 year ### "Quality System Deployment in MedTech Industry" March 15, 2023 4.0 When a configuration was requested we did not receive information on impacts of configuration and as a customer were expected to tell them 'where' all places changes exist.At deployment have struggled to get timely customer support. Also fields available on list views/reports are duplicate and very unclear. Makes end users confused on which fields actually are valid and inefficient to produce reports. Pros Allows for a global harmonization of our quality system. Auto generates the cover sheet in documents, which is great to reduce manual process. Allows for group training to be recorded. Cons Due to the software being manufacturing based we had significant configurations to satisfy medtech requirements.Software is not highly compliant without configuration (e.g. editing records in approval, edits can be made to a record after been approved). Many of our items are in the managed package thus our team nor salesforce admins cannot make changes. Complaint module had to be so highly modified it was cheaper to configure nonconformance module to have a complaint record type. Review Source R Reviewer Manager, Global Compliance Used the software for: Less than 1 year ### "NAMSA review of CQ" October 12, 2020 4.0 Pros The ability to view the progress of a record on the main screen. Tasks being generated directly for users. Linking of root cause and risk assessment tools directly in NC/CAPA records. Cons Lack of impact assessment for changes being made to documents or DCR process. Limited use of 'Users' vs. 'Process Users' leading to most functions to be done by Process Users. Review Source Sebastian E. Administrative Specialist Used the software for: 1-3 years ### "Streamlined Compliance with ComplianceQuest" May 14, 2024 5.0 My overall experience with ComplianceQuest has been positive. It has significantly improved the efficiency of our compliance processes and has been instrumental in maintaining regulatory compliance. The system is secure, reliable, and adaptable to our needs. Pros What I appreciated most about ComplianceQuest was its robust functionality, which streamlined the compliance process. The electronic signature feature was handy, ensuring the integrity and authenticity of records. It also made the process of reviewing, modifying, and sending documents for approval/signatures intuitive. Cons What I liked least about ComplianceQuest was the initial learning curve. It took some time to understand and fully utilize all the features. However, once familiar with the system, it became a powerful tool for managing compliance. Review Source R Reviewer Associate Project Manager Used the software for: Less than 1 year ### "ComplianceQuest...Above and Beyond" December 20, 2018 5.0 ComplianceQuest take customer relations seriously. I have really enjoyed the professionalism of working with ComplianceQuest. They are very patient and make sure that everything is to our satisfaction. To date we have only implemented Incoming Inspection, but I look forward continue to work with ComplianceQuest to implement non-conformance, deviations, SCARS, Audit, and supplier portal. For years our incoming inspections was a manual process with the use of handwritten notes in folders. Today we no longer use folders and capture all the data in Salesforce using ComplianceQuest. We are able to link to the drawing, we have incorporated skip lot and supplier health plans into our incoming inspections, and it's all completely transparent to the inspectors. The Inspectors look at the queue and see what needs to be inspected and ComplianceQuest manages the rest. The inspection process is more streamlined and only parts that need to be inspected are inspected, allowing the parts to flow much quicker through the system. We also use ComplianceQuest at our other locations in the US and this allows us to better control the quality of the parts and our suppliers. Pros The Inspection module in ComplianceQuest is intuitive and easy to use. The interface is customizable so you can easily set up the look and feel for your users. We were able to set up the Inspection tabs that followed or workflow, and this made it very user friendly. We had a need to develop some custom code for our process and we worked very closely with ComplianceQuest. They listened to our needs and were helpful when asked for recommendations. They were always accessible to answer any questions we had, regardless of the issue, big or small. Cons Like any software the initial setup is a chore. You have to follow the steps carefully and make sure you have all the correct permission sets, but ComplianceQuest was there every step of the way to assist. Review Source Carl A. Post Market Surveillance Supervisor Used the software for: 3-5 years ### "All-inclusive eQMS solution for your Quality Systems management needs" March 27, 2023 4.0 Pros CQ brings several QMS modules together in one tool which allows for seamless integration. The biggest pros of Compliance Quest are that it is a one-stop-shop solution (Complaints, CAPA, Document Control, etc.). This made it much easier to incorporate CQ into our organization. CQ also allows for module customization to meet our organization's unique and specific needs. Cons The user interface and module flow takes some getting used to. But once trained, the user design does become familiar across all modules. Review Source CI Cairuddin I. Marketing and sakes associate Used the software for: 1-3 years ### "Simplify eQMS package" July 18, 2025 4.0 Pros Audit management and document management is the primary key what we are really happy with this product, it help to simplified the process management for our different branches location. Moreover, the security for all the document is heighten, it mean more security layer before granted access to the document. Cons Like every other software, ComplianceQuest also has problem with bugs and freezing platform. The program seem to use quite a lot computer resources, my old computer is barely comply with their minimum operation requirement. Review Source NC Nancy C. Sr. Program Manager Used the software for: Less than 1 year ### "One eQMS Software Solution" December 24, 2024 5.0 ComplianceQuest has a great support team and are very responsive. Pros ComplianceQuest allows us to standardize key quality management processes across all our sites located on the west and east coasts into one eQMS software solution. It's user friendly and easy to manage. Cons ComplianceQuest works with a Development Team in a different country/time zone and therefore any configuration changes that are made takes a longer time to implement. Review Source R Reviewer GVP Operations Used the software for: 3-5 years ### "A complete eQMS package with amazing capabilities to integrate with other Systems as CRM, ERP & more" October 10, 2023 5.0 Great team to work with, always supportive. Pros All the CQ modules can be used out of box, they are very user-friendly and provides great dashboards capabilities to provide the big picture strategically. We have done customization on some of the forms or fields within the module(s) to give us that extra capability we need for better traceability, transparency and accountability.We have even integrated with our CRM /ERP to get insights from book to bill cycle. Truly, we are very happy using CQ not just as an eQMS but also giving our people complete visibility from end-to-end processes making them highly efficient and effective. Cons I believe in continuous improvement and there is always room to improve. So there are certain things pertaining to our business needs and we work continuously with CQ team to help add/improve those and they support that thoroughly. Review Source Sunil K. SDET Used the software for: 3-5 years ### "Very effective QMS tool in the market." October 18, 2023 4.0 Pros \-Easy to navigate.-Tests and assessments are extremely easy to make and complete.-Document search on the tool is remarkable. Cons Navigation is bit hard for the users who are new to the system. Review Source Anthony L C. Senior Director and Site Head of Quality Used the software for: 1-3 years ### "ComplianceQuest To The Rescue!" November 15, 2023 5.0 I have had a great experience with ComplianceQuest from beginning discussions to solution implementation and Go Live! Pros I liked everything about CQ. The end-to-end approach is a great benefit to startups who are looking to be immediately aligned with QMS industry and regulatory expectations. Cons I liked least that we didn't start with ComplianceQuest from our humble beginnings. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.