# Page 2 | ComplianceQuest Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is ComplianceQuest the right Quality Management solution for you? Explore 112 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136111/ComplianceQuest/reviews

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ComplianceQuest

4.6 (112)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of ComplianceQuest

## Showing most helpful reviews

Showing 26-50 of 112 Reviews

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Reviewer's Role

Length of Use

Frequency of Use

BL

Blythe L.  
System Administrator and Quality Document Manager  
Pharmaceuticals  
Used the software for: 6-12 months

### "Customer Service is Severely Lacking (even with Premium Package)"

April 23, 2026

2.0

I think it says it all, that after a year of dealing with this, we are already looking to switch to a different system. We are willing to go through the expense and arduous process of revalidating and migrating our documents and training so we do not have to use this system and rely on this customer support team. We used this site and others to help with our decision to purchase this system and there were no negative reviews at that time. I find it hard to believe that there are so few negative reviews, so I wanted to make sure that an honest review was out there.

Pros

The basic program for document management is good. The look and feel is nice. The guide (A.I) informing you what to do next is very nice for new users. This could be a very nice program, but it is just not there yet.

Cons

There are too many steps in most processes, making it difficult. In document management, review process is cumbersome and is not tracked by individual contributors until you push a document to approval. Obsolete documents are viewable by everyone. We do not use some of the modules we purchased because they are just too cumbersome (CAPA, Noncompliance). The Admin side is very complicated as well. I have a lot of issues with the system but, the system is not the biggest problem. It could be a great program with some work. The biggest problem is Customer Support. It is the worst experience I have ever had in this industry. It is a ticket system through email. They almost never answer your question or correct the problem without a lot of back and forth emails. They do not give you a time frame for tickets in the contract and there is a reason for that. They are almost never done in a timely manner. Our average resolution time is 10 days, which is appalling and that is an average. I just had a ticket that they added a permission set but did not inform us of the change. I requested the audit trail and did not ever get it. They accused us of signing in as CQ Support and performing this action. After a lot of back and forth and requests for the audit trail, they finally pulled the audit report that showed that they in fact performed this action themselves. There were no apologies. We bought the premium support but, we are not getting premium customer support by any stretch of the imagination. The whole support experience has been disappointing. Customer service is almost never stellar but this standard of customer support is a new low in my experience. New licenses are also not cheap. So the initial low cost does not carry over to getting the system up and running. It has not been well tested and there are compliance issues. Getting even compliance issues corrected have been difficult to put in motion and very time consuming.

Alternatives considered

[ZenQMS](https://www.capterra.com/p/138691/ZenQMS/)[QT9 QMS](https://www.capterra.com/p/97557/QT9-Quality-Management/)[Qualio](https://www.capterra.com/p/134050/Quality-Management-Software/)

Reason for choosing ComplianceQuest

I really liked the A.I. aspect of guidance they have. The system looks from demos to be easy to use. It is not.

Review Source

Revanth T.  
Sr.Software Engineer  
Hospital & Health Care  
Used the software for: 2+ years

### "Perfect for Compliance management"

April 6, 2026

5.0

We offer chronic condition management programs to our clients and we provide devices to the members when they are enrolled. All device related issues are being handled in CQ. We are using only complaints module, but there are more capabilities to it. This has really helped us in streamlining our complaints management process. One of the key benefits has been ability to integrate the complaints workflow into our salesforce eco system especially into our case management. This allows our service and operations teams to access complaint data alongside member and case information, which eliminated the need for external tracking system and improved our efficiency. From the technical perspective, I really like how all different objects they provide and everything has a record tracking, saving the deleted records data. A well structured data model helps us for our troubleshooting scripts etc. In summary, the CQ package has been a very useful tool for managing device complaints. It has enabled better visibility, structured complaint handling and improved operational tracking within Salesforce.

Pros

What I like most about CQ is how seamlessly it integrates with Salesforce and leverages the native platform capabilities. Since it is built directly on Salesforce, it allows us to use existing features such as Flows, reports and role-based security without needing a separate system.

Cons

One of the challenges is that, since it is a managed package, certain components and underlying logic are locked. While this helps maintain the system stability and ensures consistent upgrades from the vendor, it can limit the level of customization that can be done directly within the package.In Some cases, we needed to build additional configurations or automations outside the package to align the functionality with our internal workflows.

Review Source

Response from ComplianceQuest

April 27, 2026

Thank you for your detailed feedback. We’re glad ComplianceQuest is helping streamline your complaints processes and works well within your Salesforce ecosystem. We appreciate your input on customization and will continue improving the experience. Thanks for being a valued customer.

JT

Joshua T.  
Co-Founder and Chief Operating Officer  
Computer Software  
Used the software for: 6-12 months

### "ComplianceQuest at least keeps all of our paperwork in order so that’s something"

December 29, 2025

5.0

I am glad that we are no longer drowning in paper folders at my desk. The dashboard does show me what needs to be done immediately upon login and it’s mostly decent. It keeps all of our CAPA’s and audit materials in one location so we received zero non compliance issues during our most recent inspection. Honestly, it simply functions as needed for us and the validation process was not a complete disaster to implement.

Pros

The flickering fluorescent light overhead is driving me nuts but at least keeps everything organized for ISO 13485 compliance and therefore is one less thing to worry about. To be honest I thought I was going to be in for a world of trouble with the risk management portion because I had heard nightmare stories about how difficult the system could be to use. However, ComplianceQuest has the IMDRF codes built into the risk management module and it worked flawlessly (no issues). At least this design matrix was better than the ones we used to keep in Excel that would always be broken.

Cons

Having to type my password every time I perform an action within is a huge headache and I will never store it in my browser. Additionally, I think the search function is awful unless you specifically know what you're searching for, there doesn’t appear to be a way to mass upload our previous documentation as well, which prolonged the transition from paper and required me to work late.

Review Source

Response from ComplianceQuest

April 27, 2026

Thank you for your honest and detailed feedback. We’re glad to hear ComplianceQuest is helping you stay organized, support ISO 13485 compliance, and simplify your audit and CAPA processes. We appreciate your inputs on usability areas like login experience, search, and document migration. Your feedback is valuable and will help us continue to improve.

BS

Brion S.  
Lead Product and Design Manager  
Computer Software  
Used the software for: 6-12 months

### "Keeps my quality processes well organized and my audit ready"

October 23, 2025

5.0

With I can keep track of all our compliance activities training, audits and document reviews in one place where it is well organized and traceable. It saves a lot of time versus manually tracking it down especially during audits. It gives me the peace of mind that every version of a document, approval and training record is documented and easily produced when regulators ask for it.

Pros

I am daily consumer of for document control, training assignments and capa workflow across quality team and regulatory. My favorite thing is everything, from training records to change requests and audit reports, it’s all in one place and I’m not running five different spreadsheets or systems anymore. The dashboards allow me to easily see what’s pending, what’s approved and anything that needs my attention which makes staying legal much less stressful.

Cons

Though it’s power packed you might feel that it is a little cumbersome when creating new workflows or templates such as there are many levels of configuration before things get going smoothly. Automated notifications are also sometimes unreliable, so I occasionally have to reach out to reviewers myself and I wish the reporting side was a bit more forgiving pulling in custom metrics takes a bit more effort than I would prefer.

Review Source

Response from ComplianceQuest

April 27, 2026

Thank you for your detailed feedback. We’re glad to hear ComplianceQuest is helping centralize your quality and compliance processes and making it easier to stay on top of tasks and audit readiness. We appreciate your input on workflow setup, notifications, and reporting, and understand how these areas impact your experience. Your feedback is valuable as we continue to improve. Thanks again for sharing your experience.

BE

Basel E.  
IT Ops Specialist  
Package/Freight Delivery  
Used the software for: 2+ years

### "Reliable system for training management and change control"

April 22, 2026

5.0

Overall, my experience with has been positive. We mainly use it for training management and change control, and it has worked well for us. The platform runs smoothly, is easy enough to use, and helps us stay organized with documents and training. Their support team has also been very helpful and responsive whenever questions come up.

Pros

What I liked most about was how well it supported our training management and change control processes. The system is easy to navigate, and managing documents and training records is fairly straightforward. It has been reliable overall and works smoothly for our day-to-day needs.

Cons

At times, some parts of the system can feel a little less intuitive when handling more detailed tasks, but overall it has still been manageable. Most issues or questions we have had were addressed quickly by support.

Review Source

Response from ComplianceQuest

April 27, 2026

Thank you for taking the time to share your feedback. We’re glad to hear that ComplianceQuest is supporting your training and change control processes effectively and helping keep your operations organized. We appreciate your note on usability for more detailed tasks and will continue to focus on improving the overall experience. It’s also great to know our support team has been responsive and helpful. We value your input and look forward to continuing to support your team.

DM

Donnie M.  
Chief Revenue Officer  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Maintains Our Standard and quality"

November 12, 2025

5.0

brings everything for example files, audits, paper documents etc in one place. It has saved me a lot of time and keeps is stress free as I know that our records are always audit ready.

Pros

For working with our document control, change requests and CAPA process I use . What I like is how fast everything works here, for example when I update a procedure, the has change instantly. Also the time for an audit is in approval process which I think is great.

Cons

The reporting end feels a bit time consuming because custom reports is sometimes slower and filtering options don’t always make sense. Also when I try to customize certain workflows, it needs admin level implementation, so it takes time and I think the interface can be more modern.

Review Source

Response from ComplianceQuest

April 27, 2026

Thank you for your feedback. We’re glad to hear ComplianceQuest is helping streamline your document control, change management, and CAPA processes, while keeping everything audit-ready in one place. We appreciate your input on reporting performance, workflow customization, and interface experience. Your feedback is valuable as we continue to enhance the platform. Thanks again for sharing your experience.

IB

Ismail B.  
Application Support Specialist  
Information Technology and Services  
Used the software for: 1-2 years

### "Excellent tool simplifyng system validation and maintenance"

November 11, 2025

4.0

It has been an ideal tool for our database, which operates in a highly regulated environment, and as a support specialist, it has brought enormous efficiency to management and maintenance.

Pros

I really liked it because it offers excellent features with great customization and module configuration, such as workflows and audit templates. Furthermore, I love that it inherently meets high traceability standards, which is vital in our industry.

Cons

I dont like the license dependency because the cost and performance are tied to the license and Salesforces limitations. In other words, were dependent on that tool.

Review Source

Response from ComplianceQuest

April 27, 2026

Thank you for your feedback. We’re glad to hear the platform’s flexibility, traceability, and configuration capabilities are supporting your needs in a regulated environment. We appreciate your perspective on licensing and platform dependency, and understand how that can impact overall experience. It’s great to know ComplianceQuest is helping improve efficiency in your day-to-day operations. Thank you for sharing your experience.

DV

David V.  
Director of Operations  
Building Materials  
Used the software for: 1-2 years

### "Highly customizable software that could meet everybody's needs"

July 23, 2025

5.0

Really good experience, journey customizing was a bit long but the team met all my needs and were highly experience in operations.

Pros

Software that you can customize to your needs, they have a solution for almost any Quality process. It can connect to multiple softwares, databases and ERPs.

Cons

Coming out of the box it is a bit complex, for a company that is starting its journey in a eQMS there is a lot of configuration to do.

Alternatives considered

[QT9 QMS](https://www.capterra.com/p/97557/QT9-Quality-Management/)[Octave Reliance](https://www.capterra.com/p/172042/Quality-Management-Software/)

Reason for choosing ComplianceQuest

The fact that it runs in salesforce platform and met all our needs.

Review Source

SG

Saouma G.  
Internal Auditor  
Information Technology and Services  
Used the software for: 6-12 months

### "ComplianceQuest analysis for quality management"

December 3, 2025

4.0

My experience is excellent because simplifies the compilation process, reduce file search time, and everything works very well.

Pros

I love the integrated audit management system because it allows me to run and manage everything directly on the platform, and I can also access files directly with a single click. I really appreciate that. Finally I like the user-friendly documentation and intuitive interface.

Cons

I had problems recording incorrect data and the quality of the audit was compromised. Thats the only thing I didnt like about it happening.

Review Source

Response from ComplianceQuest

April 27, 2026

Thank you for your feedback. We’re glad to hear the audit management capabilities and ease of access are adding value to your workflows. We appreciate you highlighting the issue with data accuracy and will take that into consideration as we continue to improve. It’s great to know the platform is helping simplify your processes and save time. Thank you again for sharing your experience.

LA

Leandro A.  
Quality Specialist  
Construction  
Used the software for: 6-12 months

### "Save time thanks to ComplianceQuest"

November 17, 2025

4.0

My overall experience has been excellent thanks to the significant time savings achieved through standardization and the acceleration of quality workflows. is a worthwhile investment.

Pros

I like that everything is within the same system because, for example, its functions for document management, access control and Salesforce-based reporting, the ease of generating reports and the simplicity of audits all in one place is excellent.

Cons

The downside would be the dependence on the Salesforce environment. Each update requires validation testing in CQ, which is cumbersome.

Review Source

Response from ComplianceQuest

April 27, 2026

Thank you for your feedback. We’re glad to hear the unified platform and reporting capabilities are helping streamline your audits and quality processes. We appreciate your note on validation efforts with updates and understand the impact it can have. Thank you for sharing your experience.

NA

Nava A.  
Assistant Manager  
Commercial Real Estate  
Used the software for: 6-12 months

### "Helpful and Powerful"

November 14, 2025

4.0

Pros

Works well for teams who share responsibilities because everyone can see updates and stay on the same page.

Cons

Might be more than you need if your team only needs basic forms or simple tracking. Also pricing can vary... a lot.

Review Source

Response from ComplianceQuest

April 27, 2026

Thank you for your feedback. We’re glad to hear the platform is helping your team stay aligned and collaborate effectively.

NC

Nancy C.  
Sr. Program Manager  
Semiconductors  
Used the software for: 6-12 months

### "One eQMS Software Solution"

December 16, 2024

5.0

has a great support team and are very responsive.

Pros

allows us to standardize key quality management processes across all our sites located on the west and east coasts into one eQMS software solution. It's user friendly and easy to manage.

Cons

works with a Development Team in a different country/time zone and therefore any configuration changes that are made takes a longer time to implement.

Review Source

Response from ComplianceQuest

December 31, 2024

We are pleased to hear ComplianceQuest is making it easier to manage and standardize your processes. Thank you for recognizing our support team’s responsiveness!

BQ

BROOK-LAND Q.  
Safety Coordinator  
Construction  
Used the software for: Less than 6 months

### "CQ Review: Safety Management"

December 16, 2024

5.0

Very pleasant, the support/training team are very knowledgeable and help with any issues.

Pros

Easy to use and train other employees on, very simple. CQ ties everything together better than we had before.

Cons

Navigation at first can be a little confusing.

Review Source

Response from ComplianceQuest

December 31, 2024

We are glad to know ComplianceQuest is tying your safety management processes together seamlessly. Thank you for highlighting the efforts of our support team!

LG

Luzi G.  
Document Controller, System Administrator  
Biotechnology  
Used the software for: 2+ years

### "CQ is best option for eQMS"

August 15, 2024

5.0

User friendly and easy to use eQMS. Regulatory Auditors have recommended CQ to their other clients.

Pros

All eQMS modules are in available in 1 platform.

Cons

Search document pulls obsolete links, it should only show current documents.

Review Source

Response from ComplianceQuest

August 28, 2024

Thank you for sharing your experience! We're glad to hear that you find our platform user-friendly and that it’s highly regarded by auditors. We appreciate your support and are committed to providing a top-quality EQMS solution.

AK

Andrea K.  
QA  
Pharmaceuticals  
Used the software for: 1-2 years

### "Great Source of Information"

August 14, 2024

4.0

Definitely recommend. Easy to sign up for events and attend events.

Pros

Easy to use; emails sent for upcoming events

Cons

Have not had a negative experience with ComplicanceQuest.

Review Source

Response from ComplianceQuest

August 28, 2024

Thank you for your positive feedback! We're thrilled to hear that you find ComplianceQuest easy to use and that our email notifications for upcoming events have been helpful. It's great to know that you've had a smooth experience with us.

RS

Ron S.  
GVP Operations  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "A complete eQMS package with amazing capabilities to integrate with other Systems as CRM, ERP & more"

October 9, 2023

5.0

Great team to work with, always supportive.

Pros

All the CQ modules can be used out of box, they are very user-friendly and provides great dashboards capabilities to provide the big picture strategically. We have done customization on some of the forms or fields within the module(s) to give us that extra capability we need for better traceability, transparency and accountability.We have even integrated with our CRM /ERP to get insights from book to bill cycle. Truly, we are very happy using CQ not just as an eQMS but also giving our people complete visibility from end-to-end processes making them highly efficient and effective.

Cons

I believe in continuous improvement and there is always room to improve. So there are certain things pertaining to our business needs and we work continuously with CQ team to help add/improve those and they support that thoroughly.

Review Source

Response from ComplianceQuest

October 27, 2023

Thank you for your detailed feedback. We're delighted to hear about your positive experience with ComplianceQuest, especially the ease of using CQ modules and the extensive customization capabilities. Your commitment to continuous improvement aligns well with our approach, and we're dedicated to working with you to enhance and support your specific business needs. We greatly value your feedback and collaboration.

VR

Verified Reviewer  
IT Project Manager  
  
Used the software for: 6-12 months

### "Out of 17 vendors, ComplianceQuest (CQ) was the solution for us. "

May 24, 2018

5.0

We went through a very detailed selection process when we decided to replace our other Quality Management System. Out of 17 vendors, (CQ) was the solution for us. Began planning in April of 2017, implementing in May 2017 and went live with our first module the first part of September of 2017, with Document Management. We have since been adding modules one at a time. Currently working on our Audit Module, next will be Training Module which will provide eLearning (Scorm) content to the entire enterprise. We have several more modules to go after this, but i expect it to be as smooth as the first and look forward to our continued work together. CQ has very highly skilled and knowledgeable people working on our project to make sure we have what we need and when it is needed. CQ is by far one of the best Quality Management Systems i have seen and or worked with. We liked the fact that it allowed for customization and configuration changes, but don't over think any of that. CQ's out of the box solution is great as it is. If your company has never had a Quality Management System, then it would be a good idea to go with their out of the box solution as it is almost perfect, if not perfect. We had a system in place when we purchased CQ so they helped us configure it so our employees understood it easily without to many changes. But most importantly they were able to take all of our data from the old system and pull it into the new system and we kept all of our historical records. They also helped us transfer all of our Historical Training records from 2 other system. At the end of our work together they will also be pulling all of our CAPA and Non Conformance's from yet another system, which i suspect will be an easy task for them. Honestly i couldn't recommend a better system or a better group of people to work with. Keep up the good work CQ, we have a couple more years to go!

Pros

System Integrations with other systems Customization Configurable User Automation CQ helped us pull in our historical data from 5 other systems. So now we have one system of record. Everyone is very knowledgeable Support was very fast Their out of the box system is really all that is needed, but it is highly customizable and configurable.

Cons

From our side we wanted to customize everything, which was possible, but not recommended by CQ. We did do some customization that had to be rolled back, but that was on us.

Review Source

Sebastian E.  
Administrative Specialist  
Apparel & Fashion  
Used the software for: 1-2 years

### "Streamlined Compliance with ComplianceQuest"

April 3, 2024

5.0

My overall experience with has been positive. It has significantly improved the efficiency of our compliance processes and has been instrumental in maintaining regulatory compliance. The system is secure, reliable, and adaptable to our needs.

Pros

What I appreciated most about was its robust functionality, which streamlined the compliance process. The electronic signature feature was handy, ensuring the integrity and authenticity of records. It also made the process of reviewing, modifying, and sending documents for approval/signatures intuitive.

Cons

What I liked least about was the initial learning curve. It took some time to understand and fully utilize all the features. However, once familiar with the system, it became a powerful tool for managing compliance.

Review Source

KH

Kippy H.  
Quality Systems Manager  
Textiles  
Used the software for: 2+ years

### "CQ Growth is just... WOW!!! Absolutely Ecstatic to see what is around the CORNER!"

December 5, 2023

5.0

Pros

I have waited many years to find something with this type of growth potential. I have implemented the QMS modules for CAPA, Document Management and Training for multiple locations. I have plans for implementing more quality related modules, including our recent expansion into the Product Architecture. In addition, we have high hopes for the future and plan on expanding into the EH&S Architecture. Everything in one location is an amazing feeling and ensures a higher rate of SUCCESS!

Cons

Overall, really good experience with minimum causes for concern over the years.

Review Source

Response from ComplianceQuest

February 2, 2024

Thank you for sharing your positive experience and highlighting the growth potential you've seen with ComplianceQuest. Your satisfaction and optimism for the future inspire us to continue delivering high-quality solutions. We appreciate your trust in ComplianceQuest and look forward to supporting your journey ahead.

AR

Audra R.  
Manager, Corporate Certifications  
Consumer Electronics  
Used the software for: 1-2 years

### "Great Features, not Great Support or Cost"

September 20, 2023

2.0

We are solving our current document management system needs by having CQ implemented. However, because of lack of support and cost are looking for different document management options.

Pros

We utilize for the Document Management component of our ISO Certifications. The system has all of the controls (and then some) necessary within a document management system. We liked the fact that beyond document management, CQ has the ability to send out and record trainings linked at a document level, which other SW platforms do not have.

Cons

Whenever we encounter a critical bug, it takes a year or longer to resolve with CQ. The support and escalation are just not there when it is needed most. There is a substantial fee associated with the cost of this platform which is yearly.

Reason for choosing ComplianceQuest

I do not know because I was not working for this company when the decision was made.

Review Source

Response from ComplianceQuest

October 19, 2023

Hello Audra, Thank you so much for your Candid feedback! We appreciate your honesty and concerns from an administration's perspective, and sorry for your nightmare experience with us. We'd like to spend time with you and your team to review the issues and how we can improve your experience. Warm Regards, ComplianceQuest

SKS

Sunil Kuamr S.  
SDET  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Very effective QMS tool in the market."

October 17, 2023

4.0

Pros

\-Easy to navigate.-Tests and assessments are extremely easy to make and complete.-Document search on the tool is remarkable.

Cons

Navigation is bit hard for the users who are new to the system.

Review Source

Response from ComplianceQuest

October 27, 2023

Thank you for your feedback on ComplianceQuest. We're pleased to hear that you find the tool effective, especially in terms of navigation, tests, and document search. We understand that there may be a learning curve for new users, and we want to assure you that we're here to support you.

VC

Valerie C.  
Senior Manager of Regulatory Compliance  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Excellent Service and Implementation"

April 5, 2024

5.0

\[sensitive content hidden\] is an amazing customer interface talent. He made us feel so comfortable during the entire process. We are implementation with \[sensitive content hidden\], they are also wonderful at their roles, and \[sensitive content hidden\] still ensures that he reaches out to confirm we have all of the resources we need for success. CQ should be so proud of this team of professionals!

Pros

How easy it is to navigate the system and work with the team.

Cons

So far there is nothing I am unhappy with as Compliance Quest is wonderful and easy to use and the team is fantastic.

Reason for choosing ComplianceQuest

The team of individuals as well as the support of non licensed users.

Review Source

Response from ComplianceQuest

April 26, 2024

Thank you for your exceptional review! We're delighted to hear how easy you find navigating our system and working with our team. It's great to know that our staff has made your implementation process comfortable and supported. We are indeed proud of our team and their dedication to providing excellent service. We appreciate your choice of ComplianceQuest and look forward to continuing to ensure your success!

Alastair H.  
Associate Project Manager  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "ComplianceQuest...Above and Beyond"

December 13, 2018

5.0

take customer relations seriously. I have really enjoyed the professionalism of working with ComplianceQuest. They are very patient and make sure that everything is to our satisfaction. To date we have only implemented Incoming Inspection, but I look forward continue to work with ComplianceQuest to implement non-conformance, deviations, SCARS, Audit, and supplier portal. For years our incoming inspections was a manual process with the use of handwritten notes in folders. Today we no longer use folders and capture all the data in Salesforce using ComplianceQuest. We are able to link to the drawing, we have incorporated skip lot and supplier health plans into our incoming inspections, and it's all completely transparent to the inspectors. The Inspectors look at the queue and see what needs to be inspected and ComplianceQuest manages the rest. The inspection process is more streamlined and only parts that need to be inspected are inspected, allowing the parts to flow much quicker through the system. We also use ComplianceQuest at our other locations in the US and this allows us to better control the quality of the parts and our suppliers.

Pros

The Inspection module in is intuitive and easy to use. The interface is customizable so you can easily set up the look and feel for your users. We were able to set up the Inspection tabs that followed or workflow, and this made it very user friendly. We had a need to develop some custom code for our process and we worked very closely with ComplianceQuest. They listened to our needs and were helpful when asked for recommendations. They were always accessible to answer any questions we had, regardless of the issue, big or small.

Cons

Like any software the initial setup is a chore. You have to follow the steps carefully and make sure you have all the correct permission sets, but was there every step of the way to assist.

Review Source

AC

Anthony C.  
Senior Director and Site Head of Quality  
Biotechnology  
Used the software for: 1-2 years

### "ComplianceQuest To The Rescue!"

November 1, 2023

5.0

I have had a great experience with from beginning discussions to solution implementation and Go Live!

Pros

I liked everything about CQ. The end-to-end approach is a great benefit to startups who are looking to be immediately aligned with QMS industry and regulatory expectations.

Cons

I liked least that we didn't start with from our humble beginnings.

Reason for choosing ComplianceQuest

We chose CQ over alternative solutions is because of the end-to-end Out The Box capabilities that are already aligned to QMS industry and regulatory expectations.

Switched from

[Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/)[TrackWise](https://www.capterra.com/p/39788/TrackWise/)[MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/)

Limitation to today's technology needs.

Review Source

Response from ComplianceQuest

February 2, 2024

We're thrilled to hear about your positive experience with ComplianceQuest and are honored to be your chosen partner for QMS. It's great to know our end-to-end, out-of-the-box capabilities have made a significant impact, especially in aligning with industry and regulatory expectations right from the start. We understand the importance of technology that keeps pace with today's needs, and we're committed to delivering just that. Thank you for trusting us over alternatives and for your enthusiasm about our solution.

Carl H.  
Post Market Surveillance Supervisor  
Medical Devices  
Used the software for: 2+ years

### "All-inclusive eQMS solution for your Quality Systems management needs"

March 25, 2023

4.0

Pros

CQ brings several QMS modules together in one tool which allows for seamless integration. The biggest pros of Compliance Quest are that it is a one-stop-shop solution (Complaints, CAPA, Document Control, etc.). This made it much easier to incorporate CQ into our organization. CQ also allows for module customization to meet our organization's unique and specific needs.

Cons

The user interface and module flow takes some getting used to. But once trained, the user design does become familiar across all modules.

Review Source

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