# Page 4 | Unicommerce Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Unicommerce the right Order Management solution for you? Explore 112 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136123/Unicommerce/reviews --- Unicommerce 4.3 (112) [View alternatives](https://www.capterra.com/p/136123/Unicommerce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 4 - Reviews of Unicommerce ## Showing most helpful reviews Showing 76-100 of 112 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Anand S. IT Coordinator Used the software for: 1-2 years ### "Manage your multichannel sales efficiently with Unicommerce." March 27, 2018 4.0 Pros I have been using Unicommerce for almost 2 years and managing all ecommerce portal orders in it. Even opencart also works effortlessly. So for so good. Cons I wish they also have a reconciliation tool inbuilt in it so that we can get reconciliation also done through it. Review Source Response from Unicommerce July 25, 2018 Thanks Anand for your review! We would like to inform you that Unicommerce's payment reconciliation has been upgraded and we have bring in lots of channels for which Unicommerce is providing Payment reconciliation along with comprehensive dashboards. We would love to assist you more on the features, do reach us at help@unicommerce.com for more assistance. RG Ruby G. Owner at PavitriFashionHub Apparel & Fashion Used the software for: 1-2 years ### "Best products for all sellers and really Value for Money" February 3, 2017 5.0 I was new on E-comm business and was not happy to use other vendors. When I got call from Unicommerce then I found a platform that could helped me to manage the inventories to all my different marketplace and process the orders of my different panel at same time. Which is really awesome. What I appreciate the most is that when I've an issue someone has immediately gotten back with me, concerning my issue, it was very quickly resolved. They have very good Customer Experts. Thank you Unicommerce. Pros Inventory management and bulk order processing. Cons Some time they toked much time to resolve the issues. Review Source Response from Unicommerce February 3, 2017 Thanks a lot Ruby for your valuable feedback. VY Varun Y. CEO Used the software for: ### "Completely unreliable." January 30, 2016 1.0 Pros: A categorical NONE. On the other hand, if anyone out there runs a SaaS business, this can provide a super cheap way to learn how NOT to make false promises and what NOT to do in the name of customer service. Cons: Functionality: (a) Inventory sync goes wrong ever so often that manual intervention is required way too often for you to even call this any kind of automation. (b) VERY VERY importantly, there's a huge time lag (claimed time lag is 5 mins but is nearly never met) in order and inventory sync. (c) Data errors are innumerable to make this reliable. E.g. while we charge 50rs flat shipping on orders below 600, this platform adds a 50rs as shipping charge and then adjusts it with a 50rs discount. This throws our tax computations haywire! (d) Connections to marketplaces, your own custom store or other platforms (we used Zepo for a while) get broken every now and then. Customer service: Is an oxymoron in Unicommerce's context. Phone support was better only when compared to the now pathetic (sorry... pain inducing) chat based support. Now how does one deal with customer support who want to know what your issue is when customer support itself is an issue! Final Verdict: If you are building a business that is even remotely serious, stay away from this one. Review Source Response from Unicommerce January 24, 2017 Hi Varun, We are sorry for the inconvenience caused to you. If you have any concern or facing any issue, please reach us at help@unicommerce.com and share your instance url along with your contact details to help you better. sK sathish K. admin Retail Used the software for: 1-2 years ### "worst software, waste of money" September 5, 2017 1.0 no benefits , dont use this software Cons i hate this software, i dont like anything in this software, heavy cost but worst service, shamefull service.every month lot of new issues arising, very worst and poor customer care service, never seen such useless software , they are money cheaters, not even giving refund for their mistakes, no.1 frauds in the market. Review Source Response from Unicommerce September 14, 2017 Dear Sathish, We are sorry for the inconvenience caused to you. Our team is already in touch with you. We would ensure that your concerns are taken care of. KG Karan G. Business analyst Used the software for: 1-2 years ### "I have been using this software for quite a long time and so far I am satisfied with this software" August 11, 2017 5.0 Pros Inventory management is the feature that I like the most about this software as now I can focus on expanding my business instead of having headache in managing the inventory Cons Reconcilliation is the department that needs to be improved as all the channels are not included in this feature Review Source Response from Unicommerce August 28, 2017 Hi Karan, Thanks for your valuable feedback! We have noted your suggestions and forwarded to the product development team. We strive to provide you the best services in the industry. GJ Gargi J. Online operations Apparel & Fashion Used the software for: 6-12 months ### "Unicommerce utility" December 22, 2019 5.0 It has been a good experience so far. Unicommerce has helped in streamlining operations significantly ! Pros The dash board is pretty simplified and user friendly Cons Inventory sync and order sync is not in place at times which leads to lot of fulfilment issues Review Source Response from Unicommerce January 8, 2020 Thanks Gargi for your kind review. We have taken note of your feedback and have shared the same with the concerned department. Looking forward to continuing our association further! AM Abbum M. CEO Apparel & Fashion Used the software for: 2+ years ### "Good customer Support" February 6, 2017 4.0 Software is excellent for inventory management and order processing from single point if you know the all functionalities of the software . Over all customer upport is GOOD Pros Inventory management and order processing from Single point. Review Source Response from Unicommerce February 6, 2017 Hi Abbum Mast, thank you for your review. We are glad to receive it. AK Aman K. Ast. Manager Information Technology and Services Used the software for: 2+ years ### "Good" January 10, 2020 5.0 Pros We knew e-commerce was the future and we are glad that we chose Unicommerce to help us lead the way. Unicommerce solutions have exceptionally helped us manage our business across 10+ Marketplaces. We are highly satisfied with the kind of support we have been given and happily managing accounts with Unicommerce. Cons For me, i did not find any as it suits my business process Review Source Response from Unicommerce January 31, 2020 Thanks Aman for your valuable ratings and reviews! NM NITISH M. Bussiness Development Associate Information Technology and Services Used the software for: Less than 6 months ### "One for All #urbanclap" December 22, 2019 4.0 Track ability of inventory Clarity for each and every product because of bar coding thing Pros Sorting and Track-ability of inventory Barcoding Cons 1\. Processing time to scan the individual item for any sku/item wrt any type of order. 2. User interface Reason for choosing Unicommerce NA Review Source Response from Unicommerce January 8, 2020 Thanks Nitish for your kind review. We have taken a note of your feedback and have shared the same with the concerned department. Looking forward to continuing our association further! DN Devi N. Sales Coordinator Used the software for: ### "Their Inventory Update Sheet is so much organised and very easy to update stock on daily basis" April 29, 2016 4.0 We have just onboarded with Unicommerce thru Ganesh ( Sales Team ) and their onboarding process is very quick. Thanks to Ganesh for helping us onboard the fastest way possible. The Seller Training was very helpful and clear and they followed up with me everyday to know if there was any issues working with the software. Training was given by Ashish and he was very patient and clear in training. Uniware is a seller friendly software and the most interesting part is their inventory update sheet where all skus are so much organised that it hardly takes an hour to fill out the sheet of almost 700 skus which was lacking in all online selling channels. Two things I would want Unicommerce to improve...one is their app....their app should be a replica of the software and we should be able to process orders thru app and the other is they should have a customercare phone line too which would make our queries answered prompt. Review Source Response from Unicommerce January 24, 2017 Hi Devi, Thank you so much for your review. We are extremely happy to know that you have liked product / services. AG Ankur G. Director Used the software for: ### "Bhool kar bhi Mat Le lena, Aapka business katam- Bhaiyo Inse na Hoga" December 5, 2015 1.0 This software is meant for inventory sync and order processing. I have waste me money and time have paid cancellation due to wrong inventory update ate market place. Pros:???????? Cons: We are facing continuous inventory sync problem like 1. Some of our SKUs are getting live while inventory of those are zero. 2. Some of our SKUs are getting Zero while inventory of those are available in stock. Even we have tried inventory sync of for the channel but we are facing the same problem. We are incurring losses and our sales has been reduced and bear heavy cancellation charges. Further we have tried with support but they closed the ticket without resolving the issue. I have requested resolution for the same but did not got the same continuously chasing Uni-commerce last 4 month. Pathetic experiece with Unicommerce. Review Source Response from Unicommerce January 24, 2017 Hi Ankur, We are sorry for the inconvenience caused to you. If you have any concern or query, please let us know at help@unicommerce.com. We would ensure that all your concerns are taken care of. NN Nitesh N. Used the software for: ### "Very Supportive Software for eCommerce Sellers" February 2, 2017 5.0 Unicommerce has been like the backbone of my eCommerce business. I had reached like a saturation point, where i just couldnt manage the inventory and make manual bills and fill forms for different eComm companies on a daily basis. My business was increasing but i couldnt manage it. At that time a Unicommerce Sales Manager got in touch with me and explained to me their panel and it was just exactly what i needed. Since then there has been no looking back, i just have to log in to the unicommerce panel every morning and process all orders across various channels, and im done in half the time and half the hassle. Also with the constant improves that they bring to their platform, it just keeps getting easier. Im very happy and would recommend it to everyone to use. Review Source Response from Unicommerce February 2, 2017 Hi Nitesh, we are glad to see your review. Thanks. DC Divya C. Used the software for: ### "Best Solution for E-Commerce Sellers" February 7, 2017 5.0 Unicommerce makes my online business very easy and more effective, Managing all Orders, Inventories across different channels has become very easier. Uniware is the best and economical solution for all the E-Commerce sellers. They have a very good Support team which provides us with the best solution whenever required. We sell Men's and Kids T shirts in the brand names Moonwalker & Childrens Club and our presence are there in all the major marketplaces. A Spl Credit goes to the person in Chennai office (Mr.Ganesh) very helpful and reliable always. Overall Unicommerce having an Excellent team in all aspects and we are happy to be associated with them. We also recommend Unicommerce for all the E-Commerce Sellers. Review Source Response from Unicommerce February 7, 2017 Thanks a lot Divya for the feedback. We are glad have you as our customer. JK Jubli K. Operations Head Retail Used the software for: Less than 6 months ### "Ease our task" March 18, 2020 5.0 Pros Orders are getting processed easily. It fasten our work. Timely response and support. Cons Connector breaks frequently Sometimes panel is slow Review Source Response from Unicommerce April 17, 2020 Thanks Jubli for your valuable ratings and reviews! AA Ashish A. Founder Director Used the software for: ### "Not up to the expectations" July 21, 2015 2.0 Our experience with this product hasn't been entirely bad but considering what was promised and what was delivered the experience can be considered as really bad. You have to struggle to process the orders and when you raise issues with the customer service they don't permanently fix the problem ever but only the particular order's issue you raised. In some cases they transfer the blame onto other parties like channels/delivery partners etc and ask you to go speak to those parties to resolve the problem. Customer service is actually pathetic. Review Source Response from Unicommerce January 24, 2017 Hi Ashish, If you have any query or concerns, please reach us at help@unicommerce.com. We would ensure that all your concerns are taken care of. MW Mark W. Web Developer Used the software for: Less than 6 months ### "Not a bad ecommerce platform" July 24, 2018 4.0 Pros Unicommerce is a relatively ok ecommerce platform for small businesses. A lot of your basic needs can easily be met. Cons Sometimes the Unicommerce platform encounters severe issues such as inventory syncing errors. This is obviously an important part of a retail business. Review Source Response from Unicommerce July 25, 2018 Thanks Mark, for your review! We feel bad about the inventory issues you might have faced, and as we deal with the inventory issues with the utmost priority, we would love to discuss and assist you more on this to resolve all such concerns of yours. Kindly reach us at help@unicommerce.com for more assistance. rE rajesh E. Used the software for: ### "takes 15 minutes atleast to sync any inventory as said by customer support " December 23, 2016 2.0 takes 15 minutes atleast to sync any inventory as said by customer support in that case we get frequently orders without inventory so its very worst software with this major issue Review Source Response from Unicommerce January 24, 2017 Hi Rajesh, We are sorry for the inconvenience. If you have any concern or query, please reach us at help@unicommerce.com and share your instance url along with your contact details to help you better. AG Ashish G. Operation Used the software for: ### "DONOT waste your money" September 18, 2015 1.0 Be careful friends these guys are not at all professional and cheat. They will not tell you few things and when you will know, your money will be lost.... we have already lost our initial 2000 rs and even after escalating to seniors in this organization, they did not do anything even no response came.... so take a known decision if you are looking for their services... Rs 2000 is nothing, but when a management is cheat, so they will cheat even for single Rs. Review Source Response from Unicommerce January 24, 2017 Dear Ashish, We are sorry for the inconvenience. Please share your contact details with us at help@unicommerce.com and let us know your concerns. MI Mohammed I. Used the software for: ### "Easy process - Overall a great experience." February 4, 2017 5.0 One of the primary benefits of Unicommerce for those who have never run an online store before is the website wizard feature. This helps walk you through the entire set-up process of the site. we can customise the software according to the requirement which is feasible. Firstly i thank Mr. wasim Anwar who always helped us to resolve our issues/errors in unicommerce and provide the information to the quires. And also i would like to Thank you Unicommerce support team to work with us all the time. Review Source Response from Unicommerce February 4, 2017 Mohammed Imran, thanks a lot for the feedback. AM Akhil M. Head IT Used the software for: ### "They started off really well. However under the Hood their sw is weak " December 16, 2015 1.0 Pro: neat interface,Integrations to marketplaces...thats it! Con : Weak on inventory & order management- depth of functionality do not have proper APIs for integrations Support was once very good- pathetic now You start off huffing & puffing...end up scratching you head once you start scaling up Have had many instances of data loss Review Source Response from Unicommerce January 24, 2017 Hi Akhil, We are sorry for the inconvenience. Please share your contact details with us at help@unicommerce.com and let us know your concerns. And all your concerns will be taken care of. BK BRIJESH K. Used the software for: ### "Always Problem they are not Reliable, 5 days they r in maintenance in a month at your business time " February 27, 2016 1.0 Always Problem they are not Reliable, In One month 5 days they r in maintenance at your business time between 10am to 6 Pm. They have no any call support. even they r not replying any satisfactory answer. They will tell we apologize and tell that out team is working we don't know when will this problem will solve. Review Source Response from Unicommerce January 24, 2017 Hi Brijesh, We are sorry for the inconvenience. If you have any query or concern, please let us know at help@unicommerce.com. We would ensure that all your concerns are taken care of. KB Khushboo B. Used the software for: ### "GREAT SOFTWARE !! GREAT CUSTOMER SUPPORT" January 24, 2017 5.0 I'm very happy that I searched for a platform that could help me to manage the inventory to my different marketplace and process the orders of my different panel at the same time. What I appreciate the most is that when I have an issue someone has immediately gotten back with me, concerning my issue, it was very quickly resolved. I've come to cherish great customer service because it's so hard to find! Review Source Response from Unicommerce January 24, 2017 Thanks Khushboo for your review. We are glad to have you as our customer. RS Riyaan S. Proprietor Used the software for: ### "Best Software, it works for me.." March 17, 2016 4.0 More important the software can be helpful for vendors who wants to be serious with Marketplace to grow. 1. I had a complete sales report and tracking of entire returns. 2. My accounts and reconcilation became easy and smmotheist.. 3. From inventory to Sales Order process becomes too fast... 4. In Budget... one of the best tools in the market. 5. Support team is helpful, at times its issues Review Source Response from Unicommerce January 24, 2017 Thanks a lot Riyaan. Your feedback has made us feel awesome. DG Dinesh G. Used the software for: ### "Poor Customer Service" May 25, 2016 1.0 Extremely poor customer Service. Most of the time system does not sync order and inventory. We have to manually sync orders and manage inventory on regular basis, which actually defeat the purpose of using this software. Review Source Response from Unicommerce January 24, 2017 Hi Dinesh, We are sorry for the inconvenience caused to you. If you have any query or concern, we would request you to please reach us at help@unicommerce.com. And all your concerns will be taken care of. sM srinivas M. founder Used the software for: ### "Hopeless product" April 1, 2015 1.0 This is an very very worst product that no one can make use of it i got trapped with these guys and seeing night mares in using this many features dont work and you need to screw you life in making it usable Review Source Response from Unicommerce January 24, 2017 Hi Srinivas, We are sorry for the inconvenience caused to you. If you have any concern, we would request you to please reach us at help@unicommerce.com. We would ensure that all your concerns are taken care of. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.