Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Web based Florist POS and florist web sites designed specifically for florists. Wire service integration, optimized routes, House Accounts, Customer Portal, Address & business look up, proposals module, mobile app with digital signatures, email marketing and feed back module. Complete digital marketing, social media marketing, email marketing , along with our state of the art technology is designed to position florist for success. Basic POS plan with florist website is FREE.
Provider
Hana Software
Located In
United States
Foundation
2012
Open API
Yes
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows, On-Premise Linux
Mobile Apps
iOS, Android
Training
Documentation, Live Online, Webinars, Videos
Support
Knowledge Base, Email/Help Desk, Chat, Phone Support, FAQs/Forum
Retails Florists all over USA and Canada
Content Source: Hana POS
Based on other buyer's searches, these are the products that could be a good fit for you.
Hana POS Reviews
Pros
Price for the service is worth it, I highly recommended to all new florist. Easy to use and the best part, you can take absolutely control of what you want to have on your website any time you want.
Learning our Hana POS system was EASY and very effective. The system itself is awesome but I am continually amazed at their CUSTOMER SUPPORT and EASE OF USE.
It does what the big expensive POS that the floral industy has at a more affordable price. If I have a question they are very responsive.
The ease of the program and the features have been fantastic. I love how we can customize products, prices, and delivery rates.
Cons
I hate having to get on the phone or message technical support almost EVERYDAY about something different.
HORRIBLE - We have DAILY issues with their program. We RIGHT NOW have been trying to reach them for the past 2 hours, with our system completely not working.
We've had bad reviews left due to orders coming in late and us not receiving the accurate information from the HANA POS system.
That said, I have been told that the errors that I claim to be in existence are not there, by a manager, in effect, calling me a liar.
"A must have for retail florists"
Overall: The experience has been great. Murali and his team are friendly and caring. They seem to understand the industry well and have developed a great tool. They are also very patient in getting users trained on the system.
Pros: It's simple, web based and has most of what we need to make us more successful. It does accounting, invoicing, sales reports that can look at many aspects of the business, Quickbooks integration, merchant services integration, walk in orders, phone orders, web orders, schedules delivery dates, delivery times, and will integrate with the enemy (order gatherers). Be smart and ditch wire services. Your profits will skyrocket and Hana is all you need to do it all.
Cons: I'd like to see a better delivery manager system. It's important for us to document each delivery precisely for customer complaints, for customers who try to accuse us of not doing our job properly, for customers to be able to see what was delivered if they ask and for us to be able to review in the future if someone wants something similar. The system lets drivers take one low quality photo upon delivery. I'd prefer to have that be able to store several high quality photos as well as detailed notes. Everything is digital these days so it should be easy. We have to use a 3rd party software to for better delivery managing.
Vendor Response
"Hana Floral POS"
Overall: Overall have been very happy with HANA floral POS, their custom service is very prompt to respond and they have been helpful with any issues we have had.
Pros: The features that are most impactful are the dashboard showing deliveries that are done and that need to be done, how many orders are completed and or need to be in a specific day. Also the ability to look up customers history and save and process their credit card information and preferences. The feature to send an order copy via email and a delivery confirmation automatically is also key.
Cons: The integration with quick books needs to be better, the mapping and the ability to reconcile payments once they move into quickbooks is not seemless
Vendor Response
"Unfinished Software = Unfinished Business"
Overall: HANA POS customer service is on point without a doubt. You’ll get the access you need to troubleshoot any issues from their technical support. But the problem is there are so many minor issues that add up and waste our precious time. You want a POS that has more solutions and problems.
Pros: If there’s one thing I can say good is the new order tab is pretty easy to navigate. From that aspect it CAN be user friendly, but overall, it is not. Technical support is readily available.
Cons: There are too many issues with this software. First off it didn’t all of our data completely. It’s like having to start over from scratch, we have customers that complain saying, “you already have the recipient’s information, I don’t remember so-and-so’s address” It’s hard having to tell them, “We apologize for the inconvenience as we are in transition of a new POS system.” Next, the printer settings for our invoices and card messages aren’t customizable. I hate having to get on the phone or message technical support almost EVERYDAY about something different. It’s a huge irony that though they have great availability for customer support, I shouldn’t have to rely on them everyday. It just tells me that there are more drawbacks than answers for this software, which unfortunately rings true with us. I don’t enjoy writing reviews like this. We told HANA what kind of computers we have. And though they are outdated, they said things would work. They told us after we submitted our information on the install date that things may not work. The credit card machine that pairs with HANA (Clearant) beeps every morning we walk in our shop. I have to unplug it and reset it every time.
Vendor Response
"Hana POS Floral Software "
Overall: It's just so nice to have everything in one place. All customers, all orders.
Pros: I like that the software truly is an all in one product for my business. It handles our daily orders, wedding and event contracts, email marketing, customer rewards program, feedback module, inventory management and so much more.
Cons: There are still A LOT of bugs to work out. We've had payment issues with them not posting correctly or communicating to the credit card processor. Any time there are updates we usually face huge problems. Also there has been several times that the system has went down. Since we use this to take all orders, it has been a huge problem for us.
"Lots of Features for Not a Lotta Money"
Overall: The support is great and helpful.
Pros: It's great that we can access Hana from any web browser. It allows me to add consoles at busy time, or enter orders on the go. The automatic emails and app are great for delivery and help keep our customers in the loop as to where their order is and when it's delivered.
Cons: Sometimes there are functions that seem not straight forward, but once you know how and why to use them they are easy. Sometimes it takes a while for it to load.
Vendor Response