# Hana POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hana POS the right Florist solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136139/Hana-POS/reviews --- Hana POS 4.5 (39) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Hana POS Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews jJ jamie J Owner designer Retail, Self-employedUsed the software for: More than 2 years. “The delivery app allows me to confirm to my costumers that the flowers have been delivered.“ February 6, 2021 AK AJ K SupervisorDesign, 2 - 10 employeesUsed the software for: Less than 6 months. “You’ll get the access you need to troubleshoot any issues from their technical support. But the problem is there are so many minor issues that add up and waste our precious time.“ November 8, 2020 VF Victor F OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “A reasonable priced software that you can work from anywhere since is cloud -based.“ September 28, 2021 AK AJ K SupervisorDesign, 2 - 10 employeesUsed the software for: Less than 6 months. “I hate having to get on the phone or message technical support almost EVERYDAY about something different.“ November 8, 2020 JO Jeff O OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “All of these modules are seemingly integrated together to work harmoniously.“ September 17, 2021 TV Terrie V owner/managerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “The system itself is awesome but I am continually amazed at their CUSTOMER SUPPORT and EASE OF USE! “ September 17, 2021 ## Showing most helpful reviews Showing 1-25 of 39 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scott P. VP Retail Used the software for: 2+ years ### "A must have for retail florists" September 17, 2021 5.0 The experience has been great. Murali and his team are friendly and caring. They seem to understand the industry well and have developed a great tool. They are also very patient in getting users trained on the system. Pros It's simple, web based and has most of what we need to make us more successful. It does accounting, invoicing, sales reports that can look at many aspects of the business, Quickbooks integration, merchant services integration, walk in orders, phone orders, web orders, schedules delivery dates, delivery times, and will integrate with the enemy (order gatherers). Be smart and ditch wire services. Your profits will skyrocket and Hana is all you need to do it all. Cons I'd like to see a better delivery manager system. It's important for us to document each delivery precisely for customer complaints, for customers who try to accuse us of not doing our job properly, for customers to be able to see what was delivered if they ask and for us to be able to review in the future if someone wants something similar. The system lets drivers take one low quality photo upon delivery. I'd prefer to have that be able to store several high quality photos as well as detailed notes. Everything is digital these days so it should be easy. We have to use a 3rd party software to for better delivery managing. Review Source Response from Hana Software September 20, 2021 Scott, thank you very much for the positive review. We will be receicinh out to you regarding the dispatch manager. We believe we already have the features you mentioned. It might be a combination of training and new features. thanks LF Lisa F. Owner Design Used the software for: 2+ years ### "Hana Floral POS" September 17, 2021 4.0 Overall have been very happy with HANA floral POS, their custom service is very prompt to respond and they have been helpful with any issues we have had. Pros The features that are most impactful are the dashboard showing deliveries that are done and that need to be done, how many orders are completed and or need to be in a specific day. Also the ability to look up customers history and save and process their credit card information and preferences. The feature to send an order copy via email and a delivery confirmation automatically is also key. Cons The integration with quick books needs to be better, the mapping and the ability to reconcile payments once they move into quickbooks is not seemless Alternatives considered [Iris Works](https://www.capterra.com/p/149597/Iris-Works/)[Aptean Industrial Manufacturing ERP Traverse Edition](https://www.capterra.com/p/83/Traverse/)[FTD Mercury](https://www.capterra.com/p/136376/FTD-Mercury/)[BloomNet Business Management System](https://www.capterra.com/p/187046/Business-Management-System/) Reason for choosing Hana POS The online version over a desktop, the ease of use and the features they offered for florists, the ability to connect to wire services, which we no longer use. The ability to connect to our own website. The ability to integrate with QuickBooks I researched several other POS systems before deciding on HANA Switched from [Aptean Industrial Manufacturing ERP Traverse Edition](https://www.capterra.com/p/83/Traverse/) I hated traverse very difficult to work with and it was not customized to the florist industry Review Source Response from Hana Software September 21, 2021 thank you Lisa. We appreciate your feedback. Our support team will reach out to discuss the quickbooks integration. We believe we do have a process in place already for seamless reconciliation. AK AJ K. Supervisor Design Used the software for: Less than 6 months ### "Unfinished Software = Unfinished Business" November 8, 2020 3.0 HANA POS customer service is on point without a doubt. You’ll get the access you need to troubleshoot any issues from their technical support. But the problem is there are so many minor issues that add up and waste our precious time. You want a POS that has more solutions and problems. Pros If there’s one thing I can say good is the new order tab is pretty easy to navigate. From that aspect it CAN be user friendly, but overall, it is not. Technical support is readily available. Cons There are too many issues with this software. First off it didn’t all of our data completely. It’s like having to start over from scratch, we have customers that complain saying, “you already have the recipient’s information, I don’t remember so-and-so’s address” It’s hard having to tell them, “We apologize for the inconvenience as we are in transition of a new POS system.” Next, the printer settings for our invoices and card messages aren’t customizable. I hate having to get on the phone or message technical support almost EVERYDAY about something different. It’s a huge irony that though they have great availability for customer support, I shouldn’t have to rely on them everyday. It just tells me that there are more drawbacks than answers for this software, which unfortunately rings true with us. I don’t enjoy writing reviews like this. We told HANA what kind of computers we have. And though they are outdated, they said things would work. They told us after we submitted our information on the install date that things may not work. The credit card machine that pairs with HANA (Clearant) beeps every morning we walk in our shop. I have to unplug it and reset it every time. Alternatives considered [FlowerManager](https://www.capterra.com/p/150133/FlowerManager/)[Floranext](https://www.capterra.com/p/122876/Floranext/)[Curate](https://www.capterra.com/p/174139/Curate/)[Lovingly POS](https://www.capterra.com/p/173065/Lovingly-Store/) Switched from [FTD Mercury](https://www.capterra.com/p/136376/FTD-Mercury/) Wanted cloud based POS with ease of access from any device. Review Source Response from Hana Software November 9, 2020 Dear Florist, thank you for your feed back. We actually never imported your order history as you chose not to pay for it. We can gladly load your recipient information if you still have the data. This is really not related to Hana. It is just transfer of your data from old POS. Your account manager will reach out and discuss with you regarding the print settings and other issues. We do have options to customize your card print design. Please rest assured we will resolve each and every issue you mentioned for a continued and long term partnership with Hana. RC Rachel C. Owner Retail Used the software for: 2+ years ### "Hana POS Floral Software " September 17, 2021 5.0 It's just so nice to have everything in one place. All customers, all orders. Pros I like that the software truly is an all in one product for my business. It handles our daily orders, wedding and event contracts, email marketing, customer rewards program, feedback module, inventory management and so much more. Cons There are still A LOT of bugs to work out. We've had payment issues with them not posting correctly or communicating to the credit card processor. Any time there are updates we usually face huge problems. Also there has been several times that the system has went down. Since we use this to take all orders, it has been a huge problem for us. Alternatives considered [The Floral POS](https://www.capterra.com/p/127015/The-Floral-POS/)[Lovingly POS](https://www.capterra.com/p/173065/Lovingly-Store/) Reason for choosing Hana POS I just liked the features Hana offered as well as the price point. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[BloomNation](https://www.capterra.com/p/133811/BloomNation/) I wanted a POS system that could handle everything for us and our website. Review Source BH Brian H. Florist Retail Used the software for: 1-2 years ### "Lots of Features for Not a Lotta Money" September 23, 2021 5.0 The support is great and helpful. Pros It's great that we can access Hana from any web browser. It allows me to add consoles at busy time, or enter orders on the go. The automatic emails and app are great for delivery and help keep our customers in the loop as to where their order is and when it's delivered. Cons Sometimes there are functions that seem not straight forward, but once you know how and why to use them they are easy. Sometimes it takes a while for it to load. Switched from [Dove POS](https://www.capterra.com/p/127889/Dove-POS/) Dove did not have all the functions that Hana does and was crazy expensive. Review Source Response from Hana Software September 28, 2021 Hello Brian, we appreciate your feedback. Hana team will continue to strive to improve our offering. JS Johanna S. Flower Shop Owner Retail Used the software for: 6-12 months ### "WORST POS SYSTEM - DO NOT PURCHASE!" September 10, 2019 1.0 HORRIBLE - We have DAILY issues with their program. We RIGHT NOW have been trying to reach them for the past 2 hours, with our system completely not working. It's just past noon, we can't do business like this. Pros The concept is right, but we've had problems with EVERY SINGLE FEATURE the product provides. Cons We are currently at the flower shop not able to process any transactions, not able to receive any orders, the wedding proposal totals are wrong, the features are FULL of glitches. It's 12:20pm right now, they're on the east coat (3:30pm EST), and no one is responding to any of our call, voicemails or emails. They claim to work on the issues, but never actually fix anything without having it stop working again. The worst decision we've ever done for our store is pay for the HANA POS system. We've had bad reviews left due to orders coming in late and us not receiving the accurate information from the HANA POS system. They ruined both our Valentine's Day and Mother's Day, with orders not printing, not being able to submit orders, etc. Alternatives considered [Floranext](https://www.capterra.com/p/122876/Floranext/) Reason for choosing Hana POS I don't know, but it was the worst decision. Review Source BC Brianna C. Owner Retail Used the software for: 2+ years ### "Doesn't work well with Teleflora" November 7, 2018 4.0 Hana POS has come a long way from when we started with it in 2014. When we had suggestions to improve the software, I felt like they really listened. More than anything, I wish the software integrated with FTD, Teleflora and FSN better so we would not have to go through the individual interfaces to send messages or confirm deliveries. We have had ups and downs with the software but I always felt like customer service would take the time to fix the issue. Pros Entering orders is easy. I like that we can pull up a customer and if you begin to type in a recipient that they have sent to before- it will automatically fill in. Overall the basic, functions for entering orders and paying on accounts is easy to use and I can teach my employees easily. I like the reports section, so I can monitor sales except I wish there was a little more explanation to them. If I didn't use wire services, I would give this software a higher rating. When we do have an issue,though,customer support is very responsive and takes care of the situation usually same day. Cons It does not work well with our FTD website or Teleflora. Teleflora orders either don't ever come through Hana or it takes 3-4 hours for the order to print through Hana. Our FTD website orders come through fine but the 'add-ons' are lost in the 'notes' section and we don't always know the customer has ordered extra balloons etc. We cannot confirm Teleflora orders through the system. We have to baby sit teleflora and check to see what orders came through and which ones didnt. We have to use the teleflora interface to send messages etc. So I have to use Two interfaces.. Teleflora and Hana. I find the system is a little slow but I can't say whether its the software or our internet. We are getting higher speed internet to see if that iwll make a difference. Review Source Response from Hana Software November 16, 2018 Brianna, thank you very much for your feedback. We do not have integration with teleflora and in spite of several attempts, Teleflora is not willing to provide us official interface and hence the issues with Teleflora. We noted your concerns on web orders coming from FTD. We will make the corrective action very soon. JO Jeff O. Owner Retail Used the software for: 2+ years ### "Hana POS is an Impressive System" September 17, 2021 5.0 Pros This software has a very intuitive and concise entry system for our florist. It lays all the fields out in an easy manner to capture all pertinent data needed for the designers & delivery folks. I has a strong customer database module which includes House Accounts, Monthly Statements and Merge features. It also has a robust set of reports to use for financial and performance needs. The system boast an impressive marketing tool for holiday email marketing and birthday/anniversary reminders. All of these modules are seemingly integrated together to work harmoniously. Cons There really are no cons as the customer service is top rate to address any shortfalls that might come up (system feedback and glitches). The only module that I would find beneficial would be a Report Writer. There are many instances that I would like to extract data in ways that would benefit my business. This would come in handy for all businesses that run differently. Otherwise, all is good. Reason for choosing Hana POS It was web based and had an impressive set of modules to work with. Review Source Response from Hana Software September 21, 2021 Jeff, as our one of very first clients who reposed faith in our software and the team, we wish to express our deep gratitude for your long years of support. VP Virginia P. Licensed Realtor Real Estate Used the software for: 1-2 years ### "Review of HANA POS" November 13, 2018 2.0 If I knew then what I know now, I would never have initiated this relationship. That said, the customer support is excellent, unless it is a holiday. That said, I have been told that the errors that I claim to be in existence are not there, by a manager, in effect, calling me a liar. I do not appreciate that. Because I am a Christian, and, as a follower of Jesus, called to forgive and graciously resolve issues, I have not, yet, discontinued my relationship with HANA POS. I am not always gracious, when continuing issues are not resolved. We are paying for convenience, and this is not always convenient. I have started my research on other POS systems, and may change over at the first of the year. Pros It accepts orders from Flower Shop Network and 800 Flowers Cons Continuous problems with printing issues, blamed on our equipment, but apparently cosmopolitan in the "HANA community". FSN orders are not not confirmed through this POS, though I am told that they are. Customers tell us differently. Review Source VR Verified Reviewer Small Florist Business Owner Retail Used the software for: 6-12 months ### "Interesting features with much potential. Great bang for your buck. Some functionality to work out." December 22, 2017 4.0 Pros There is a lot of potential with this software. They have many intriguing features such as the app that allows drivers to confirm deliveries with a signature, picture of arrangement, method of delivery, and delivery time. Automatic invoice and delivery confirmation emails work well. Ability to create products with preset descriptions and prices. Autofill for repeat recipients of any given customer. Cons Many minor technical glitches and functional errors. Pictures with delivery confirmation do not show up on delivery confirmation email to sender (at least not most of them). Proposals do not transfer over to invoices perfectly. Invoicing doesn't allow to set net term period. Individual invoices do not allow for multiple delivery locations. Sender phone number doesn't appear on full receipt. Delivery instructions do not appear on driver's dispatch app. Inability to pull repeat recipient info if sender is different. Review Source RD REGINA D. Business Consultant Retail Used the software for: 6-12 months ### "HANA POS" November 13, 2018 5.0 This is working very well with our shop. Pros This POS is user friendly and meets the requirements of most florists. Cons A lot of the features are not active. However, the engineers have been working diligently to give us the features we want. Review Source BS Brett S. President Outsourcing/Offshoring Used the software for: I used a free trial ### "Great POS specifically for florists" November 4, 2019 5.0 Pros Ease of use. Specifically designed for florists in mind. Cons Missing some functions from my previous POS but still worth since there are more additional features that I gain. Review Source JF Jeri F. Owner Used the software for: Less than 6 months ### "We just started using Hana a fe months ago and really enjoy it. It is so easy to use" December 12, 2017 5.0 Pros We love the mobile app and how easy it is to take pictures and send it right to the order. It is all on one screen too. so that is great! And they call you to check up on you to see if you have any questions Review Source TV Terrie V. owner/manager Retail Used the software for: 1-2 years ### "Thank you, Hana!" September 17, 2021 5.0 Positive from the first conversation. I am very pleased. Pros We are Florists. We are creative beyond belief but struggle with numbers and technology. It's a fact. Learning our Hana POS system was EASY and very effective. The system itself is awesome but I am continually amazed at their CUSTOMER SUPPORT and EASE OF USE! They are always available and very helpful. The Hana system was not our first choice, we went with a POS created by "florists for florists"... it only made us appreciate Hana even more! We are a 116 year old flower shop that until 2 years ago still did everything with pen and paper... Hana has made our life so much easier and productive. I cannot say enough good things about this system and customer support. I am a customer for life! Cons NOTHING. I have yet to find anything I would change or try to improve. Reason for choosing Hana POS Ease of use at first but within minutes customer support. Switched from [Floranext](https://www.capterra.com/p/122876/Floranext/) Frustration with the Floranext product. Review Source Response from Hana Software September 20, 2021 thank you very much. We are very glad to hear these words and feedback like this is what our team strives for. We will continue to strive for your vote of confidence. AD Angel D. Owner Retail Used the software for: 1-2 years ### "The New Generation POS in the Floral Industry" September 21, 2021 5.0 Price for the service is worth it, I highly recommended to all new florist. Easy to use and the best part, you can take absolutely control of what you want to have on your website any time you want Pros Since I started talking to Hana it has been a great experience, communications is always a key to understand your customers needs and they do communicate with you all the time you need them to resolved any issue or questions you might have. There's a lots options for all types of customers based on your need and services you're looking for, Hana has it and better than other POS systems in the industry. Cons Updating photos at firs was a challenge for us, because we had to communicate with them every time we wanted to updated pictures on the website, but after a bit of practice we started to get better and now we do it without issues. They will give you all the tools to take control of your website, that is something you want to take care of when you need to have done right away. Review Source Response from Hana Software September 28, 2021 Angel, thank you for your kind words. VF Victor F. Owner Retail Used the software for: 1-2 years ### "Hana Software, app, and customer support are the best." September 28, 2021 5.0 HANA software has been the best decision we have made. A reasonable priced software that you can work from anywhere since is cloud -based. The app is a must have since it builds a good relation with your customers by sending them a live delivery confirmation with a picture attached by email. Customer service really takes care of business. The team is very respectful and resolve any issue that may come up super fast. \[SENSITIVE CONTENT\] one of the representative that I have dealt with since we started with HANA. He takes care of me and our business. He really delivers and keeps you informed. HANA is the way to go. Pros Integration of card payment, easy to use, and app synced great for delivery routes and delivery confirmation. Cons I wish it could be a bit more ease on the "in store capability" to display icons or something else to deal with a sale specially for holidays. Review Source Response from Hana Software September 29, 2021 Victor, we are thankful and glad to have met your expectations. regards DS Dina S. president Retail Used the software for: 6-12 months ### "my experience with Hana POS" August 4, 2023 5.0 the best ever!!!!!! Pros excellent dash board : extensive easy to navigate; allowing a excellent control over daily and yearly events Cons nothing that is critical because they listen and are open to ideas Review Source Response from Hana Software August 7, 2023 Dina, greatly appreciate your kind comments. User feedback is our axygen to improve and grow. thank you. BB Brenda B. Owner Used the software for: 2+ years ### "Like the software but improvements are needed on the website side " February 3, 2018 4.0 Pros Over all good product I like that is directed toward your personal businesses you can call or email for help daily it's nice talking to a person directly that is a lot more personal being able to print all tickets for all our orders is very important sense I own flower and wedding shops Cons Tickets print double happens a lot and our paper and ink are expensive I wish that there trading courses would be a lot more personal sometimes it's nice to have someone talking to you to walk you through the software there is a lot to use that we have not yet got to the more we learn and the more knowledge we have is a great advantage to us and you we are always telling other businesses about the products and software that work Review Source Response from Hana Software February 5, 2018 Dear Florist, thank you for your feedback. We are always working to make improvements and please rest assured this feedback will be incorporated into our next improvements. As for tickets printing double, this happened a few times. We have identified the source of this and this is now permanently resolved. jJ jamie J. Owner designer Retail Used the software for: 2+ years ### "Hana still amazing " February 6, 2021 5.0 I think this is a great system! I have used them for about 5 years and I have had no problems. They’ve made some great updates and one in particular is that the address of recipients automatically fills in the blank when I fill in partial address numbers. This feature saves so much time. Pros The delivery app allows me to confirm to my costumers that the flowers have been delivered. Cons The sales reports calculate the proposals that are really quotes. Even when the proposal is excepted the price of it may change. When I am doing sales taxes quarterly this is not accurate so I have to take an extra step. Not sure how that could be fixed though. Reason for choosing Hana POS I chose Hana due to the delivery app and price point Review Source Response from Hana Software February 9, 2021 Hello Jamie, we really appreciate your input and review. We will continue to strive to make this better each day. Entire Team @Hana JH Jennifer H. Owner Retail Used the software for: 2+ years ### "Great Software at a great price. Excellent customer service " September 23, 2021 5.0 I love Hana. I especially appreciate all the features that would cost me extra with other software. The house account and wedding proposal features are especially helpful. Pros Integration was very smooth. It is fairly straightforward and easy to use. But what makes this excellent is the lightning fast tech support! I find it incredibly comforting to know if I have any issues at all they are on it and I don't have to wait. Cons The only con for me are glitches. I know this is a newer software and sometimes there will be hiccups. Most aren't a high deal but some have been inconvenient at times. Review Source Response from Hana Software September 28, 2021 Jennifer, thank you for your review. As alwsys, we will strive to get better each day. KR Kenneth R. President Retail Used the software for: 6-12 months ### "Hana POS" September 7, 2021 5.0 Excellent Pros It is designed for use in a flower shop, so integration into our daily business was easy. Being cloud based and able to use from anywhere has been a huge upgrade from our old software. And, the customer service via the chat is outstanding Cons Product itself is well thought out. Can be clitchy every now and again, but a page reload usually solves the problem. The proposal function is not great Switched from [Dove POS](https://www.capterra.com/p/127889/Dove-POS/) price, ease of use Review Source Response from Hana Software September 8, 2021 Hello Kenneth, thank you very much for your valuable feedback. We will seek your feedback and will put in a lot more changes into the Proposals. Our proposals module was recently upgraded with calendar view, google calendar integration, digital signature and online payment options. CM Cindy M. office manager Retail Used the software for: 2+ years ### "Fantastic For The Money" November 19, 2019 4.0 We did not have a previous POS system, we hand wrote orders, keyed in credit cards and hand wrote enclosure cards. I can't even imagine having to go back to that. The time savings is incredible, not to mention, the customer history is at your finger tips! Pros The monthly cost was very attractive. Plus we could use our existing computers and printers. The only thing we really had to specifically buy was a thermal printer for credit card receipts. Any time I have had an issue I always get a response within 30 minutes. Cons We do experience some freezing screens every few days. Reason for choosing Hana POS cost/ free trial Review Source GD George D. Owner Retail Used the software for: 1-2 years ### "Hana review" September 23, 2021 4.0 None Pros Easy to use and the delivery software comes in handy. Cons There is a lag time in between deliveries and Hana and if I have to clear a delivery batch for a run I have to clear them one at a time it would be nice to be able to clear it faster. Also statements don't always reach the recipient. Reason for choosing Hana POS None Review Source Response from Hana Software September 28, 2021 Hello George, thank you for your review. Actually, you are able to bulk update a delivery batch and confirm them all at one go. Please reach out to out support and they will help you to walk thru it. You simply have to choose the confirmation details at the top of the page. LI Lynn I. Owner Retail Used the software for: 2+ years ### "Pos For Flowers" October 25, 2019 5.0 I've had some ups and downs over the years. They really have stepped up and resolved there system problems . They keep improving and If I ask for something They do there best to make it happen I just asked for the Phone number to be attached to the delivery order and the next week it was done . Pros This system is always being improved. One thing they just added was the ability to call the delivery customer with a push of the button in the field a great time saver. Cons At this time I pretty Happy with everything. Review Source TS Timothy S. ceo Retail Used the software for: 2+ years ### "Hana POS Review" November 8, 2018 3.0 Pros It’s is a very functional for the most part Cons The lack of customer support it’s very hard to get them to understand issues . Review Source Response from Hana Software November 14, 2018 Helo Tim, thank you for your response. Please let us know what other features or functionality you are looking for. As someone who has been using Hana POS since almost 3 yrs and who also signed up with our new FREE florist web site, we are eagerly looking for more information and details to make our product better and better. If you provide more details on features you are looking for , may be we can help you resolve your needs with existing features. We also noticed that you rarely open our super easy ticket feature. Simply click support button and open a ticket and our Happiness team will reach out to you to resolve the issue. As always, we appreciate your feedback. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.