# Call Box Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Call Box Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/136167/Call-Box --- # Call Box Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Call Box ## What is Call Box? Call Box is a cloud-based call tracking and phone system designed to enhance business phone operations. It integrates AI to analyze phone performance, offering insights with AI-driven call transcriptions and an AI Mystery Shop Scorecard to pinpoint call handling issues. The platform features CRM integrations for lead management, comprehensive reporting, and alerts for proactive phone performance optimization. Through a partnership with GoTo Connect, Call Box provides a modern, cloud-based phone system, replacing outdated hardware with a flexible, maintenance-free solution. Call Box's advanced technology, integrations, and reporting tools help businesses improve caller experiences and streamline phone handling processes. ## What is Call Box used for? [Call Tracking](https://www.capterra.com/call-tracking-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Call Box?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://callbox.com&name=Call Box) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Call Box 4.3 (11) VS. [4.8 (315)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (11) Ease Of Use 4.8 (862) Value For Money 4.2 (10) Value For Money 4.7 (774) Customer Service 4.7 (11) Customer Service 4.8 (793) ## Call Box alternatives [4.7 (1,755)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (141)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/136167/Call-Box/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automatic Call Distribution 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Monitoring 4.6 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes On-Demand Recording 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Recording 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Record live video calls to play later Archiving & Retention 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Call Box 17 features Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Distribute/route/connect calls Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Computer-telephony integration is the use of computers to manage telephone calls Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A call center that primarily receives calls, typically customer service focused Store information about leads or contacts and track, manage and nurture them throughout the sales process Agents choose who to call and when Record the audio of phone conversations for quality assurance purposes A call center that primarily makes calls, typically sales focused Monitor wait time and abandonment for incoming requests that have not been routed Record live video calls to play later View and track pertinent metrics to find patterns and gain insights from data Get Advice We can help you find the software with the features you need. Features 4.4 (11) 4.4 Based on 11 reviews ## Pricing Value for money 4.2 (10) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.2 (10) 4.2 Based on 10 reviews ## Integrations [ GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (11) 4.7 Based on 11 reviews ## User reviews Overall rating 4.3 Based on 11 reviews Filter by rating 5(5) 4(4) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent NH Nick H. General manager Marketing and Advertising ### "VHS - callbox review. 14 year customer. Love y’all. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2023 Extremely positive. Pros We love the personal interaction and the consistency with product. Cons Our use case is pretty cut and dry. I wished we could implement the call reviews platform wide and not affect our monthly spend. Or at least pilot it for free to show the efficacy before we launch. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Aniket S. Implementation Manager Hospital & Health Care ### "Callbox will add new value to the sales process" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2023 It is never easy to generate new leads for growth. Callbox provides insight into those new leads and allows you to evaluate and train team members to convert leads to actual clients. Also, identifying and knowing which marketing programs are the most impact full in lead generation helps spend marketing funds in the right areas. Pros The ability to track multiple marketing leads via phone calls or online leads. I love the ability to track my staff's workload and also be able to listen to their phone calls to provide coaching to help them overcome obstacles. I also love the ability to analyze my phone volume by day and by hour to help maximize staffing needs. Cons Call search via phone number is not great. If we don't know when the call came in, it's hard to track the call down. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KL Kimberly L. Practice Manager Veterinary ### "Great way to make sure your staff is trained well in the veterinary industry " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2023 It has been a great experience and it has really helped us get 99% 10's on our customer feedback scores. Pros The ease of use and it allows the staff to listen and critique themselves. It allows me to see how many are going to voicemail instead of my receptionist. Cons nothing as of now, this has been a great experience for us and we use it weekly. Reasons for choosing Call Box Corporate discount Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VA Val A. Office Manager Hospital & Health Care ### "Call Box" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 February 28, 2023 I have no issues with Call Box and anyone that I have spoken to. Everyone is very helpful and informative if we have any questions or concerns. Pros The ease of use is great. Getting the emails regarding the tracking and making sure the follow up calls are done with who we have missed connecting with is good. Cons Nothing that I can think of at the moment Reasons for choosing Call Box We were informed that we were getting this Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Josh P. Media Supervisor Health, Wellness and Fitness ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 20, 2023 Pros The call listening and designation of appointment status within reports Cons Sometimes the reports have the wrong labels selected for appointments that are new patients versus existing patients. Switched from [CallRail](https://www.capterra.com/p/141829/CallRail/) Needed help listening to calls to determine call appointment sing ups. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CK Conrad K. Sales ### "Car Wars was an efficient start to adding onto our sales. Overall satisfied." 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 4, 2018 Efficient way to track phone calls and identify opportunities for sales. Pros I like that this software can track and record all of my phone calls. This software can store every call you have ever made. Cons Instead of transcribing the words from the call into text, the program creates a "summary" of what happened in the call. I have found these summaries to be correct about 50% of the time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. tommy d. Software Developer ### "Excellent software, I will surely recommend " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 7, 2018 Pros We are able to give call tracking results to our clients and allow our clients to look up their own call tracking results. Their support team is very easy to reach and are very professional. Cons There are sometimes when accessing these reports is kinda sluggish. And sometimes It seems some of the information is inaccurate. But I think is the best I have found out there Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Solutions Architect Automotive ### "Very useful offer many products, customization, reports, and integrations into various CRMs." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2018 Pros I like how in elead you can click 2 call with callbox as well as use the framed in reports without having to log in elsewhere. Cons There are times when there would be server outages (like any software) they are good about recovering fast. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LG Lynn G. BDC Manager Automotive ### "used for work purposes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2018 easy graphs and charts, and easy to use. Pros easy to use, liked the way it recorded every inbound and outbound call. it was easy to switch from store to store. Cons wish our CRM integrated so it would count us having reviewed the call. it would be nice if we could have had the ability to have off hours. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CP clement p. marketing assistant Marketing and Advertising ### "it was a very pleasant experience. I had no trouble using it. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 1, 2018 Pros The name rocks. Like car wars, sounds like star wars. This is really cool. But other than that, it is easy to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/136167/Call-Box/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)