Average Ratings

6 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

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About Car Wars

Call tracking and analytics solution that helps sales and service teams identify missed opportunities and improve phone skills.


Car Wars Features

  • Blended Call Center
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Escalation Management
  • Inbound Call Center
  • IVR/Voice Recognition
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording

Car Wars Reviews Recently Reviewed!


Car Wars was an efficient start to adding onto our sales. Overall satisfied.

Apr 04, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that this software can track and record all of my phone calls. This software can store every call you have ever made.

Cons: Instead of transcribing the words from the call into text, the program creates a "summary" of what happened in the call. I have found these summaries to be correct about 50% of the time.

Overall: Efficient way to track phone calls and identify opportunities for sales.

Capterra-loader

Excellent software, I will surely recommend

Mar 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We are able to give call tracking results to our clients and allow our clients to look up their own call tracking results. Their support team is very easy to reach and are very professional.

Cons: There are sometimes when accessing these reports is kinda sluggish. And sometimes It seems some of the information is inaccurate. But I think is the best I have found out there

Very useful offer many products, customization, reports, and integrations into various CRMs.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how in elead you can click 2 call with callbox as well as use the framed in reports without having to log in elsewhere.

Cons: There are times when there would be server outages (like any software) they are good about recovering fast.

used for work purposes

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, liked the way it recorded every inbound and outbound call. it was easy to switch from store to store.

Cons: wish our CRM integrated so it would count us having reviewed the call. it would be nice if we could have had the ability to have off hours.

Overall: easy graphs and charts, and easy to use.

it was a very pleasant experience. I had no trouble using it.

Feb 01, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The name rocks. Like car wars, sounds like star wars. This is really cool. But other than that, it is easy to use.

Car Wars helped our sales team improve.

Jan 18, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Car Wars was user-friendly and very straightforward. Using Car Wars helped our sales staff to improve.

Overall: It was a pretty straightforward system to measure your sales staff with.Software used is only as good as the people who are using it. Meaning half the battle is to get your people to engage. Believe in it.