# Call Box Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Call Box the right Call Center solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136167/Call-Box/reviews

---

Call Box

4.3 (11)

[View alternatives](https://www.capterra.com/p/136167/Call-Box/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of Call Box

Ease of use

4.4

Customer Service

4.7

## Showing most helpful reviews

Showing 1-11 of 11 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

tommy D.  
Software Developer  
  
Used the software for: Less than 6 months

### "Excellent software, I will surely recommend "

March 7, 2018

4.0

Pros

We are able to give call tracking results to our clients and allow our clients to look up their own call tracking results. Their support team is very easy to reach and are very professional.

Cons

There are sometimes when accessing these reports is kinda sluggish. And sometimes It seems some of the information is inaccurate. But I think is the best I have found out there

Review Source

JP

Josh P.  
Media Supervisor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Review"

February 20, 2023

4.0

Pros

The call listening and designation of appointment status within reports

Cons

Sometimes the reports have the wrong labels selected for appointments that are new patients versus existing patients.

Switched from

[CallRail](https://www.capterra.com/p/141829/CallRail/)

Needed help listening to calls to determine call appointment sing ups.

Review Source

SP

Sandra P.  
Corp. System Trainer  
Automotive  
Used the software for: 6-12 months

### "Car Wars helped our sales team improve."

January 18, 2018

3.0

It was a pretty straightforward system to measure your sales staff with.Software used is only as good as the people who are using it. Meaning half the battle is to get your people to engage. Believe in it.

Pros

Car Wars was user-friendly and very straightforward. Using Car Wars helped our sales staff to improve.

Review Source

AS

Aniket S.  
Implementation Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Callbox will add new value to the sales process"

March 6, 2023

5.0

It is never easy to generate new leads for growth. Callbox provides insight into those new leads and allows you to evaluate and train team members to convert leads to actual clients. Also, identifying and knowing which marketing programs are the most impact full in lead generation helps spend marketing funds in the right areas.

Pros

The ability to track multiple marketing leads via phone calls or online leads. I love the ability to track my staff's workload and also be able to listen to their phone calls to provide coaching to help them overcome obstacles. I also love the ability to analyze my phone volume by day and by hour to help maximize staffing needs.

Cons

Call search via phone number is not great. If we don't know when the call came in, it's hard to track the call down.

Review Source

NH

Nick H.  
General manager  
Marketing and Advertising  
Used the software for: 2+ years

### "VHS - callbox review. 14 year customer. Love y’all. "

March 6, 2023

5.0

Extremely positive.

Pros

We love the personal interaction and the consistency with product.

Cons

Our use case is pretty cut and dry. I wished we could implement the call reviews platform wide and not affect our monthly spend. Or at least pilot it for free to show the efficacy before we launch.

Review Source

KL

Kimberly L.  
Practice Manager  
Veterinary  
Used the software for: 6-12 months

### "Great way to make sure your staff is trained well in the veterinary industry "

March 6, 2023

5.0

It has been a great experience and it has really helped us get 99% 10's on our customer feedback scores.

Pros

The ease of use and it allows the staff to listen and critique themselves. It allows me to see how many are going to voicemail instead of my receptionist.

Cons

nothing as of now, this has been a great experience for us and we use it weekly.

Reason for choosing Call Box

Corporate discount

Review Source

VR

Verified Reviewer  
Solutions Architect  
Automotive  
Used the software for: 2+ years

### "Very useful offer many products, customization, reports, and integrations into various CRMs."

February 6, 2018

5.0

Pros

I like how in elead you can click 2 call with callbox as well as use the framed in reports without having to log in elsewhere.

Cons

There are times when there would be server outages (like any software) they are good about recovering fast.

Review Source

VA

Val A.  
Office Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Call Box"

February 28, 2023

4.0

I have no issues with Call Box and anyone that I have spoken to. Everyone is very helpful and informative if we have any questions or concerns.

Pros

The ease of use is great. Getting the emails regarding the tracking and making sure the follow up calls are done with who we have missed connecting with is good.

Cons

Nothing that I can think of at the moment

Reason for choosing Call Box

We were informed that we were getting this

Review Source

LG

Lynn G.  
BDC Manager  
Automotive  
Used the software for: 1-2 years

### "used for work purposes"

February 1, 2018

5.0

easy graphs and charts, and easy to use.

Pros

easy to use, liked the way it recorded every inbound and outbound call. it was easy to switch from store to store.

Cons

wish our CRM integrated so it would count us having reviewed the call. it would be nice if we could have had the ability to have off hours.

Review Source

cP

clement P.  
marketing assistant  
Marketing and Advertising  
Used the software for: 1-2 years

### "it was a very pleasant experience. I had no trouble using it. "

February 1, 2018

4.0

Pros

The name rocks. Like car wars, sounds like star wars. This is really cool. But other than that, it is easy to use.

Review Source

CK

Conrad K.  
Sales  
  
Used the software for: Less than 6 months

### "Car Wars was an efficient start to adding onto our sales. Overall satisfied."

April 4, 2018

3.0

Efficient way to track phone calls and identify opportunities for sales.

Pros

I like that this software can track and record all of my phone calls. This software can store every call you have ever made.

Cons

Instead of transcribing the words from the call into text, the program creates a "summary" of what happened in the call. I have found these summaries to be correct about 50% of the time.

Review Source

Similar Products

Featured