--- title: "SRS Pharmacy Systems Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SRS Pharmacy Systems Software - reviews, pricing plans, popular comparisons to other Pharmacy products and more." source_url: "https://www.capterra.com/p/136168/PKon-Rx/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # SRS Pharmacy Systems Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SRS Pharmacy Systems ## What is SRS Pharmacy Systems? One System. One Vendor. One Call. Pharmacies gain because SRS doesn't outsource its technology. SRS directly develops, supports and services all core system software and hardware. SRS components are software and hardware pre-configured. SRS automatically maintains software drivers, system updates, security functions, and PBM requirements. Additionally. SRS pharmacies have a SINGLE SOURCE for all pharmacy support needs. ## What is SRS Pharmacy Systems used for? [Pharmacy](https://www.capterra.com/pharmacy-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Per Feature, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SRS Pharmacy Systems?[Manage this product listing](https://www.g2.com/products/pkon-rx/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SRS Pharmacy Systems 4.7 (19) VS. [0.0](https://www.capterra.com/p/178764/S2K-Enterprise-for-Pharma/#reviews) Starting Price $0.01 Per Feature, One Time Starting Price $279 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (19) Ease Of Use 0.0 (71) Value For Money 4.5 (17) Value For Money 0.0 (69) Customer Service 4.7 (19) Customer Service 0.0 (70) ## SRS Pharmacy Systems alternatives [BestRx](https://www.capterra.com/p/106390/BestRxWin/) [4.7 (71)](https://www.capterra.com/p/106390/BestRxWin/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/106390/BestRxWin/) Highest Rated [Datascan Pharmacy Software](https://www.capterra.com/p/120411/Datascan-Pharmacy-Software/) [4.9 (164)](https://www.capterra.com/p/120411/Datascan-Pharmacy-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/120411/Datascan-Pharmacy-Software/) [PrimeRx](https://www.capterra.com/p/106399/PrimeRx/) [4.0 (102)](https://www.capterra.com/p/106399/PrimeRx/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/106399/PrimeRx/) [Plumb’s](https://www.capterra.com/p/10017811/Plumbs/) [4.9 (88)](https://www.capterra.com/p/10017811/Plumbs/reviews/) Starting price $135.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10017811/Plumbs/) [View all alternatives](https://www.capterra.com/p/136168/PKon-Rx/alternatives/) ## FAQs about SRS Pharmacy Systems Overview ### Which roles and teams benefit most from SRS Pharmacy Systems? SRS Pharmacy Systems is most used by pharmacists, pharmacists in charge, and pharmacy technicians managing prescription dispensing, patient records, and daily pharmacy operations. Pharmacy owners, managers, and executives rely on it to oversee workflow, staff activity, inventory-related tasks, and business performance across independent pharmacy locations. Answer based on 19 reviews Overview ### What company size and specific industries is SRS Pharmacy Systems built for? SRS Pharmacy Systems is designed for independent pharmacies and small pharmacy chains, making it a fit for smaller organizations in the retail pharmacy sector. It is not positioned for large enterprise operations, but for businesses that need pharmacy-focused software tailored to independent and multi-location small chain needs. Features and Usability ### What are the key features of SRS Pharmacy Systems? SRS Pharmacy Systems offers prescription processing, e-prescribing, and claims management for dispensing workflows, plus inventory management and a medication database for pharmacy records. It also includes automatic refills, online refills, point of sale (POS), barcode/label management, barcode/ticket scanning, reporting & statistics, and multi-store support. Integrations ### Which third-party tools and platforms does SRS Pharmacy Systems integrate with? SRS Pharmacy Systems connects natively to Accounts. Getting Started and Support ### What training and onboarding options does SRS Pharmacy Systems offer? SRS Pharmacy Systems provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation gives written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does SRS Pharmacy Systems offer? SRS Pharmacy Systems provides Email/Help Desk, Phone Support, and Chat. No reviewer feedback about support experience is available, so user sentiment on response times, helpfulness, or common frustrations cannot be summarized from the catalog data. ## Features AI summary Based on 339 Pharmacy reviews Capterra reviewers point to these as the top features buyers look for in pharmacy software: - **Claims Management** (**54%** of reviewers rated this feature as critical) - **Prescription Processing** (**64%**) - **Workflow Management** (**52%**) SRS Pharmacy Systems supports all three of the features reviewers rank highest: **Claims Management**, **Prescription Processing**, and **Workflow Management**. Together, these capabilities help pharmacies handle reimbursement tasks accurately, process prescriptions more efficiently, and keep daily operations organized, allowing teams to reduce delays and maintain consistent service for patients. Claims Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Prescription Processing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Enables pharmacists to process single or multiple prescriptions simultaneously Search/Filter 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Automatic Refills 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Enables pharmacy stores to automatically refill customers' prescribed medicines during a specified period Multi-Store 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage multiple teams and operations from a central location Online Refills 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows medical providers and/or customers to request previously filled prescriptions online SRS Pharmacy Systems 16 features ### All Features - Automatic Refills: Enables pharmacy stores to automatically refill customers' prescribed medicines during a specified period - Barcode/Label Management: Print and scan barcode or labels - Claims Management: Process of submitting and following up on claims with insurance companies - Compounding: Creation of a particular pharmaceutical product by mixing or altering ingredients to fit the need of patient - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Signature: Digitally sign online documents - Forms Management: Store, manage and track all forms in a centralized location - Inventory Management: Track and manage inventory levels to maintain proper supply - Medication Database: Find and verify prescription medications by color, shape or imprint - Multi-Store: Manage multiple teams and operations from a central location - Online Refills: Allows medical providers and/or customers to request previously filled prescriptions online - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Prescription Processing: Enables pharmacists to process single or multiple prescriptions simultaneously - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (18) 4.5 Based on 18 reviews ## Pricing Value for money 4.5 (17) Basic $0.01 Per Feature,One Time Value for money 4.5 (17) 4.5 Based on 17 reviews ## Integrations [ ACCOUNTS](https://www.capterra.com/p/127938/ACCOUNTS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (19) 4.7 Based on 19 reviews ## User reviews Overall rating 4.7 Based on 19 reviews Filter by rating Counts reflect reviews available in this feed. 5(15) 4(2) 3(2) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Pharmacy Owner Used the software for: 3-5 years ### "The system is user friendly, within a few weeks you can learn its in's & outs! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2017 Great team at SRS Systems! Pros You get more than what you paid for this system, because its customer service & prompt response to any issues/questions exceeds above all! Cons The only Con I have is that the system is the typical black monitor, keyboard, mouse, etc. I would love see it in white?!!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer pharmacy owner Used the software for: 3-5 years ### "Lakeview review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2020 Customer Service is AWESOME! \[SENSITIVE CONTENT HIDDEN\] all of them are amazing and always available to help with any issues that arise. Pros Confident in PKON security, the overall pharmacy platform is very easy to navigate, user friendly and self explanatory. Medication search add/deletes are simplified. New patient information adds,searches , profiles,edits doctor and insurance information easy to navigate and eligibility INS checks are easily found. In Addition, ancillary features such as the support for reports , Schedule II logs, text capabilities, sure scripts, Right FAX, phone system, signature log, accuracy in perpetual inventory, just to name a few . To truly get the full experience what PKON has to offer, I would strongly recommend contacting the PKON's amazing staff. Their team is knowledgeable they will be able to demo the system for each pharmacy and customize to your specific pharmacy needs. Cons Would be nice to have off sight remote excess in processing prescriptions without large fees. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Pharmacist in charge Used the software for: 3-5 years ### "User" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 July 1, 2020 Very positive experience with support staff addressing daily needs SRS should do continuous tutorials for its users. Pros Customer service is second to none. Always available to support, help and guide you. Cons Need to keep up on with what's happening in today's pharmacy world that is constantly changing and demand more of the pharmacist. Unfortunately, SRS need to take note of that. I know that there are attempts to address such, however, more is needed at this time. SRS does not do any training and on-going updates unless individually asked. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Ofice manageer/Pharm Tech Used the software for: 3-5 years ### "SRS Pharmacy Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2020 We are able to to use SRS Pharmacy software to our pharmacy services that other pharmacies pay 3rd party vendors, other than their pharmacy software. Pros SRS Pharmacy software is easy to learn . We have fill in pharmacist using this system within minutes. SRS 's best attribute is their customer service. They are friendly and helpful. Best part is you get to speak to an actual person who answers the phone . On the rare occasion that we have to leave a message, the wait time for a response is minimum. Cons SRS has more features than you can know about, more tutorials would be great. When I call to request about how to search for information, the SRS system already has the feature, I just need to learn where to find it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Pharmacy Manager Used the software for: 1-3 years ### "User Friendly Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 26, 2020 Overall, the experience with PKon has been EXTREMELY positive. Whatever problems we may have had transitioning to the new symstem were answered by the SRS Help Desk staff quickly and easily. The help desk staff are outstanding. By far the best people to work with of any I've had an association. Pros PKon is very easy to learn and use overall. The scope of the software is impressive. So many of the features are multifaceted. For example, prescription filling, accounts receivable, patient reports, employee management are some of the layers of the software. Cons Some functions require many keystrokes for relatively simple tasks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Badru R. Pharmacy technician Used the software for: 1-3 years ### "My experience with SRS Pharmacy system" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 14, 2025 My experience with it was wonderful and perfect. Pros SRS Pharmacy Systems excels in optimizing pharmacy operations by leveraging automation to minimize manual tasks, boost efficiency, and enhance productivity. By streamlining workflows, SRS enables pharmacists/technician to focus on delivering high-quality patient care, ultimately improving health outcomes Cons It’s comprehensive features at time can be challenging and takes a lot of time to be fully understood Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer VP Used the software for: 3-5 years ### "VP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 1, 2020 Easy to use, great staff and support behind product. Pros Robot integration, VoIP, ivr, efax, two way text, Cons No auto refills, Med sync yet. Expensive monthly support fees, Faulty dual billing When no pay from 2nd Insurance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Pharmacist Used the software for: 3-5 years ### "Very Good Pharmacy Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2020 Pros The software is very easy to use and easy to teach others to use. It is user friendly and very customizable. I like the RPH verify due to all the information you can see on the different tabs. This makes it easy to check for drug interactions, billing issues, and see the patient's profile. Cons I would like better functions for out of stock prescriptions and for scripts that we only have a partial order for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Store Manager ### "Well Done! Keep Improving!" 4.0 May 17, 2017 I gave 4 stars for ease of use because I feel that over the last 13 years that I have worked with SRS software it has improved ease of use in many points but has potential to hit many more points. Some points of improvement for ease of use have been: Secondary billing of insurances, e-script processing with NDC search for drugs, searching for 8 digit primary ins codes whilst billing a secondary as a primary due to actual primary rejection, being able to view complete patient profile whilst running a Rx, easily searchable NPI, DEA & Surescript information, refined compound segment,workflow screens at POS to show other Rxs that should be in the willCall, text messaging capabilities with AutoText, wireless signature tablets for in-store pickup and deliveries. Customer Service is typically really good and easy to get a hold of. I only gave 3 stars because sometimes I feel sometimes we get very short, non-thorough answers to questions. I don't feel we should get this when we are the customer that is taking the time to call for something that seems important to us. Another con about customer service is that the end users don't get any updates as far as improvements that are up and coming and/or currently being worked on. Text messaging is a awesome tool that many of our customers love! As a pharmacy we love that Web refill request and IVR requests pop right into our software for easy processing. I gave 4 out of 5 stars for overall because SRS is a very intuitive, easy to learn, feature full and diverse software product that could still improve in areas that would make it easier and more efficient to the end user on a day to day basis. Improvements that help to put us at a advantage over not only the big box stores but other non-SRS independents are what will continue to make SRS a great pharmacy software choice for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Pharmacy owner and pharmacist Used the software for: 3-5 years ### "Best software company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2020 5 stars Pros Ease of use. The entire company employees are very kind and helpful. I never had a problem with anything or anyone. Fast service if there is a problem. The problem is solved very fast. I never had to stop work because of a problem. I have been with then over 30 years Cons Less wires if i have to pick although i like everything Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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