# SRS Pharmacy Systems Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SRS Pharmacy Systems the right Pharmacy solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136168/PKon-Rx/reviews --- SRS Pharmacy Systems 4.7 (19) [View alternatives](https://www.capterra.com/p/136168/PKon-Rx/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SRS Pharmacy Systems Ease of use 4.8 Customer Service 4.7 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Yunus W. Pharmacy Owner Used the software for: 2+ years ### "The system is user friendly, within a few weeks you can learn its in's & outs! " October 27, 2017 5.0 Great team at SRS Systems! Pros You get more than what you paid for this system, because its customer service & prompt response to any issues/questions exceeds above all! Cons The only Con I have is that the system is the typical black monitor, keyboard, mouse, etc. I would love see it in white?!!! Review Source Response from SRS Pharmacy Systems November 1, 2017 Thank you Yunus, we appreciate your kind review. I have also made a note of your suggestion and will follow up with you in the near future. Look forward to continuing to serve you in all of your pharmacy needs! mC marina C. pharmacy owner Pharmaceuticals Used the software for: 2+ years ### "Lakeview review" June 9, 2020 5.0 Customer Service is AWESOME! \[SENSITIVE CONTENT HIDDEN\] all of them are amazing and always available to help with any issues that arise. Pros Confident in PKON security, the overall pharmacy platform is very easy to navigate, user friendly and self explanatory. Medication search add/deletes are simplified. New patient information adds,searches , profiles,edits doctor and insurance information easy to navigate and eligibility INS checks are easily found. In Addition, ancillary features such as the support for reports , Schedule II logs, text capabilities, sure scripts, Right FAX, phone system, signature log, accuracy in perpetual inventory, just to name a few . To truly get the full experience what PKON has to offer, I would strongly recommend contacting the PKON's amazing staff. Their team is knowledgeable they will be able to demo the system for each pharmacy and customize to your specific pharmacy needs. Cons Would be nice to have off sight remote excess in processing prescriptions without large fees. Alternatives considered [PioneerRx](https://www.capterra.com/p/106400/PioneerRX/) Reason for choosing SRS Pharmacy Systems They Have an amazing staff (customer service ), The system is user friendly for our pharmacy and we support our Michigan businesses. Review Source Response from SRS Pharmacy Systems June 17, 2020 Thank you for the kind words, Marina. SRS appreciates the time you took to share your experience. I will reach out to you directly to clarify our remote options available. We look forward to continuing to serve you. sS saad S. Pharmacist in charge Pharmaceuticals Used the software for: 2+ years ### "User" June 21, 2020 3.0 Very positive experience with support staff addressing daily needs SRS should do continuous tutorials for its users. Pros Customer service is second to none. Always available to support, help and guide you. Cons Need to keep up on with what's happening in today's pharmacy world that is constantly changing and demand more of the pharmacist. Unfortunately, SRS need to take note of that. I know that there are attempts to address such, however, more is needed at this time. SRS does not do any training and on-going updates unless individually asked. Reason for choosing SRS Pharmacy Systems I have been using this product for over 20 years. Review Source Response from SRS Pharmacy Systems July 3, 2020 Thank you, Saad we appreciate your feedback. SRS will work harder to provide easily accessible training materials and education for our customers. MB Mike B. Ofice manageer/Pharm Tech Pharmaceuticals Used the software for: 2+ years ### "SRS Pharmacy Software" June 10, 2020 5.0 We are able to to use SRS Pharmacy software to our pharmacy services that other pharmacies pay 3rd party vendors, other than their pharmacy software. Pros SRS Pharmacy software is easy to learn . We have fill in pharmacist using this system within minutes. SRS 's best attribute is their customer service. They are friendly and helpful. Best part is you get to speak to an actual person who answers the phone . On the rare occasion that we have to leave a message, the wait time for a response is minimum. Cons SRS has more features than you can know about, more tutorials would be great. When I call to request about how to search for information, the SRS system already has the feature, I just need to learn where to find it. Alternatives considered [Pharmacy Management Systems](https://www.capterra.com/p/100048/Pharmacy-Management-Systems/) Reason for choosing SRS Pharmacy Systems ease of use, customer service, and recommendation from another pharmacist Review Source Response from SRS Pharmacy Systems June 17, 2020 Thank you, Mike. SRS works hard to meet the high expectations of pharmacy. We appreciate your feedback and will continue to work to improve communication with our features. DS Dorine S. Pharmacy Manager Pharmaceuticals Used the software for: 1-2 years ### "User Friendly Software" June 16, 2020 5.0 Overall, the experience with PKon has been EXTREMELY positive. Whatever problems we may have had transitioning to the new symstem were answered by the SRS Help Desk staff quickly and easily. The help desk staff are outstanding. By far the best people to work with of any I've had an association. Pros PKon is very easy to learn and use overall. The scope of the software is impressive. So many of the features are multifaceted. For example, prescription filling, accounts receivable, patient reports, employee management are some of the layers of the software. Cons Some functions require many keystrokes for relatively simple tasks. Switched from [Rx30](https://www.capterra.com/p/106388/Rx30-Pharmacy-System/) The pharmacy was sold and has a new owner who uses PKon at his other pharmacies. Review Source Response from SRS Pharmacy Systems June 29, 2020 Thank you Dorine, we appreciate your feedback. SRS will continue to work to improve. BR Badru R. Pharmacy technician Hospital & Health Care Used the software for: 1-2 years ### "My experience with SRS Pharmacy system" May 13, 2025 5.0 My experience with it was wonderful and perfect. Pros SRS Pharmacy Systems excels in optimizing pharmacy operations by leveraging automation to minimize manual tasks, boost efficiency, and enhance productivity. By streamlining workflows, SRS enables pharmacists/technician to focus on delivering high-quality patient care, ultimately improving health outcomes Cons It’s comprehensive features at time can be challenging and takes a lot of time to be fully understood Review Source KP Kiran P. VP Retail Used the software for: 2+ years ### "VP" June 20, 2020 5.0 Easy to use, great staff and support behind product. Pros Robot integration, VoIP, ivr, efax, two way text, Cons No auto refills, Med sync yet. Expensive monthly support fees, Faulty dual billing When no pay from 2nd Insurance. Alternatives considered [FSI Pharmacy Management System](https://www.capterra.com/p/92552/FSI-Pharmacy-Management-System/) Reason for choosing SRS Pharmacy Systems Prime RX Review Source Response from SRS Pharmacy Systems July 1, 2020 SRS is grateful for your 5-star review Kiran. SRS is continuing to improve features and we are happy to say med sync and auto refills are scheduled for release in 2020 AB Aaron B. Pharmacist Pharmaceuticals Used the software for: 2+ years ### "Very Good Pharmacy Software" June 12, 2020 5.0 Pros The software is very easy to use and easy to teach others to use. It is user friendly and very customizable. I like the RPH verify due to all the information you can see on the different tabs. This makes it easy to check for drug interactions, billing issues, and see the patient's profile. Cons I would like better functions for out of stock prescriptions and for scripts that we only have a partial order for. Review Source Response from SRS Pharmacy Systems June 19, 2020 Thank you for this great review, Aaron. We appreciate your feedback and will continue to work to improve. NF Nate F. Store Manager Used the software for: ### "Well Done! Keep Improving!" September 24, 2014 4.0 I gave 4 stars for ease of use because I feel that over the last 13 years that I have worked with SRS software it has improved ease of use in many points but has potential to hit many more points. Some points of improvement for ease of use have been: Secondary billing of insurances, e-script processing with NDC search for drugs, searching for 8 digit primary ins codes whilst billing a secondary as a primary due to actual primary rejection, being able to view complete patient profile whilst running a Rx, easily searchable NPI, DEA & Surescript information, refined compound segment,workflow screens at POS to show other Rxs that should be in the willCall, text messaging capabilities with AutoText, wireless signature tablets for in-store pickup and deliveries. Customer Service is typically really good and easy to get a hold of. I only gave 3 stars because sometimes I feel sometimes we get very short, non-thorough answers to questions. I don't feel we should get this when we are the customer that is taking the time to call for something that seems important to us. Another con about customer service is that the end users don't get any updates as far as improvements that are up and coming and/or currently being worked on. Text messaging is a awesome tool that many of our customers love! As a pharmacy we love that Web refill request and IVR requests pop right into our software for easy processing. I gave 4 out of 5 stars for overall because SRS is a very intuitive, easy to learn, feature full and diverse software product that could still improve in areas that would make it easier and more efficient to the end user on a day to day basis. Improvements that help to put us at a advantage over not only the big box stores but other non-SRS independents are what will continue to make SRS a great pharmacy software choice for us. Review Source Response from SRS Pharmacy Systems September 24, 2014 Thank you for your review. We appreciate your feedback and look forward to continuing to improve. NH Nancy H. Pharmacy owner and pharmacist Pharmaceuticals Used the software for: 2+ years ### "Best software company" October 20, 2020 5.0 5 stars Pros Ease of use. The entire company employees are very kind and helpful. I never had a problem with anything or anyone. Fast service if there is a problem. The problem is solved very fast. I never had to stop work because of a problem. I have been with then over 30 years Cons Less wires if i have to pick although i like everything Review Source Response from SRS Pharmacy Systems October 21, 2020 Thank you for your kind words Nancy. We look forward to continuing to help keep your pharmacy up and running. NA Nashwan A. RPh Pharmaceuticals Used the software for: 2+ years ### "Awesome!" June 8, 2020 5.0 Awesome!! Pros Ease of use. Staff are on top of their games! They are friendly, always solving challenging questions and always look for challenges. Outstanding team! Cons Nothing comes to mind. I have never had an issue without a solution. Reason for choosing SRS Pharmacy Systems Because pharmacy Rx by McKesson is a piece of garbage Review Source Response from SRS Pharmacy Systems June 18, 2020 Thank you Nashwan, SRS looks forward to continuing to meet the challenges of pharmacy to better serve your needs. GA GHAZI A. PHARMACIST Pharmaceuticals Used the software for: 2+ years ### "BEST PHARMACY SOFTWARE SUPPORTED BY BEST CUSTOMER SERVICE!!" June 26, 2020 5.0 Pros Ease of use. Very simple to learn. Customer support best in any industry. Cons Everything I wanted was eventually implemented into the software. For example, I have requested an option to use mobile internet connection when our cable internet goes down. Now we can! Review Source Response from SRS Pharmacy Systems July 6, 2020 Ghazi, we appreciate your 5-star review. Customer feedback is an important part of planning for future improvements to our system. SK Sambasiva K. pharmacist Pharmaceuticals Used the software for: 2+ years ### "SRS SYSTEM" June 19, 2020 5.0 EXCELLENT CUSTOMER SERVICE Pros IT IS EASY TO USE, ELIMINATES DRUG ERRORS, AUTO REFILLS ARE A PLUS, HELPFUL CUSTOMER SERVICE ON FINGERTIPS WHEN WE CALL. Cons COST MORE THAN CHEAPER SOFTWARE SERVICES. Review Source Response from SRS Pharmacy Systems June 30, 2020 Thank you Sambasiva, we are happy to hear our customer support team has provided such a positive experience. SW Stephan W. President Pharmaceuticals Used the software for: 2+ years ### "Pkon Rx review" June 26, 2020 5.0 Very good! Pros Integrates well, relatively easy to use, customer service is FANTASTIC!!!! Cons The delivery tablet & function is a bit difficult Reason for choosing SRS Pharmacy Systems Was installed already when I purchased the business Review Source Response from SRS Pharmacy Systems July 6, 2020 Thank you for the 5 stars, Stephan. SRS appreciates that you took the time to share your opinion. IA IMANE A. PHARMACIST Pharmaceuticals Used the software for: 2+ years ### "SRS FOR RETAIL PHARMACY" June 19, 2020 5.0 Pros EASY TO USE, GREAT CUSTOMER SERVICE, FAST RESOLUTION Cons UPDATING ORDER RECEIVED AND PRICES IS NOT ALWAYS ACCURATE Review Source Response from SRS Pharmacy Systems June 30, 2020 The support team at SRS thanks you Imane for taking the time to leave a 5-star review. SRS appreciates your feedback and will continue to work to improve the ordering process. HA Housam A. Pharmacist in charge Pharmaceuticals Used the software for: 2+ years ### "I'm using the system for 5 years in all my pharmacies" December 12, 2017 5.0 Pros Ease to learn, accuracy and price saving. The system is really good as it has all features the pharmacy needs for accuracy, safety and productivity Cons The ability to edit the insurance if the insurance doesn't show up, so you have to call customer service to add and I think this is eating some time Review Source Response from SRS Pharmacy Systems December 13, 2017 Thank you for the review Housam. SRS appreciates your business and look forward to continuing to serve you for many years to come. VN Varghese N. Pharmacist Pharmaceuticals Used the software for: 2+ years ### "Why I like Pkon Rx" June 25, 2020 4.0 I am a happy customer Pros Easy to use. Suits my pharmacy requirements. Cons I have no issues with Pkon Rx pharmacy system. Review Source Response from SRS Pharmacy Systems July 6, 2020 Thank you for your kind words, Varghese. SRS will continue to work to provide an easy to use solution. DS DAVID S. PHARMACIST / OWNER Pharmaceuticals Used the software for: 2+ years ### "PKON RX...INVEST IN THE BEST " June 29, 2020 5.0 Pros VERY EASY TO USE INTEGRATED EASILY INTO OUR DAILY BUSINESS USE Cons I TRULY HAVE NO COMPLAINTS WITH THE SOFTWARE Review Source Response from SRS Pharmacy Systems July 8, 2020 Thank you David, we appreciate your kind words. SP Sandip P. Pharmacist Pharmaceuticals Used the software for: 2+ years ### "Great pharmacy software" October 2, 2018 3.0 Pros The ease of use with SRS makes it easy to train new staff and to handle high volume. You should be able to process a prescription in less than 2 min time. Cons The software is not capable of features to help efficiency such as refill reminders, auto fill. You can very easily miss refills if you are not paying full attention. Review Source Similar Products Featured ## Related categories [Pharmacy](https://www.capterra.com/pharmacy-software/)