# SherpaDesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SherpaDesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/136172/SherpaDesk --- # SherpaDesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SherpaDesk ## What is SherpaDesk? SherpaDesk is a cloud-hosted professional service automation (PSA) solution that integrates core business processes into one solution. Organizations are able to track customer service issues, capture billable & nonbillable time and monitor all of their project's profitability. SherpaDesk's mobile application is the perfect solution for any organizations who have techs in the field and need log their time and expenses. ## What is SherpaDesk used for? [IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Time and Expense](https://www.capterra.com/time-and-expense-software/) Top alternative Featured Overall rating Based on 62 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 2% Starting price $39 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SherpaDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://sherpadesk.com/&name=SherpaDesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SherpaDesk 4.7 (62) VS. [4.5 (766)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price $39 Per User, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (60) Ease Of Use 4.3 (749) Value For Money 4.8 (52) Value For Money 4.3 (530) Customer Service 4.8 (47) Customer Service 4.3 (540) ## SherpaDesk alternatives [4.4 (4,078)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (2,013)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (514)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (692)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/136172/SherpaDesk/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Help Desk Management 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Managing service requests, incidents, IT issues & support with a ticketing system Knowledge Base Management 2.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ticket Management 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Interaction Tracking 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Reporting/Analytics 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Activity Dashboard 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities SherpaDesk 31 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Track the list of items required to be billed/invoiced to clients Create, manage, and send invoices or bills to customers Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Estimate expected cost based on various factors before a project begins Managing service requests, incidents, IT issues & support with a ticketing system Track interaction history by documenting conversations for contacts Captures invoice data and maintains comprehensive records for auditing and reporting purposes Managing inventories and tracking changes to hardware and software configurations Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Plan and coordinate all the resources, costs and time needed to execute assignments Measure time to completion or hours worked for projects Estimate or forecast of a future scenario based on the study of present trends Engage in direct, instant messaging with customers, users, etc. View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Track, manage, or resolve user requests and IT incidents/issues Log and record hours worked and costs spent to assist in billing and invoicing Measure and track time including hours worked and paid time off (PTO) Get Advice We can help you find the software with the features you need. Features 4.5 (42) 4.5 Based on 42 reviews ## Pricing Value for money 4.8 (52) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/136172/SherpaDesk/pricing/) Single Agent $0.00 It includes: - Expenses - Invoicing - Knowledge Base - Mobile App - Projects - RMM Integration - Ticket Management - Time Tracking - Todos Base Camp $39.00 Per User,Per Month It includes: - Expenses - Invoicing - Knowledge Base - Mobile App - Multiple Technicians - Projects - RMM Integration - Ticket Management - Time Tracking - Todos High Camp $49.00 Per User,Per Month It includes: - Asset Auditing - Asset Management - Custom Email Domain - Expenses - Full Vanity URL - Invoicing - Knowledge Base - Mobile App - Multiple Technicians - Projects - RMM Integration - Ticket Management - Time Tracking - Todos Value for money 4.8 (52) 4.8 Based on 52 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (47) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (47) 4.8 Based on 47 reviews ## User reviews Overall rating 4.7 Based on 62 reviews Filter by rating 5(47) 4(13) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent AU Anonymous User OPERASTIONS Management Education Management ### "NEW LOOK RATING" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 January 29, 2026 Overall rating prior to the changes. Great communication tool and organizing a team effort is easy using this Pros The software was great until this latest version, especially not receiving any notification. The new look is too " busy", however we will probably just have to adjust Cons As far as the don't like , its been previously described INTHE ABOVE comments. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Stephen H. Ceo and owner Computer & Network Security ### "Review on a great project" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 14, 2024 Honestly I like the program it has an app too so that's pretty cool any software that has an app also is a win-win in my book just as long it works Pros Well first ill say the setup was pretty easy. I had one of my employees tag along with me to do the setup he said also he likes the pricing of it so he was thinking about doing it for his company Cons Wish I could reprogram some of the customizations it could be a lot more functionable with customization Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sylvie Florence K. Gestionnaire Retail ### "Logiciel de gestion " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 15, 2023 Pros Un très bon produit et gérer le service clientèle de manière professionnelle. Je le recommande Cons Je n'ai pas d'inconvénients. Je le recommande Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TA Tom A. Director of Information Technology Non-Profit Organization Management ### "Perfect Solution for our Organization" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 31, 2023 Excellent overall experience with SherpaDesk. Tech support and Sales team have been very helpful throughout the process from pre-purchase through deployment and even post sale. Pros Easy to use for both the end users and technicians. Provides good metrics for management as well. Cons Reports could use some work. Not always easy to generate what I am looking to report out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 4, 2023 Thanks Tom for the feedback and review! It's super helpful to learn from our customers. Please send us your suggestions on how we can improve the reporting and we will look to get this implemented - support@sherpadesk.com RW Randal W. Managing Partner Computer & Network Security ### "Every IT Business needs a Sherpa" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2021 Super happy. Simple means it works quickly out of the box and my techs are not annoyed at extra hoops for ticketing. Pros We needed something simple, that worked with Ninja, IT Glue and Quickbooks. This fit the bill perfectly, all at a reasonable monthly fee, without contract, which is the big bonus. Support is out of this word. Even a function that would help us greatly was added within about 2 months, which is unheard of with other companies. They listen and act. Cons The integration with Ninja for alerts could be better. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing SherpaDesk Simplicity and price. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IN Ian N. National Account Executive Media Production ### "There are better CRMs out there" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 January 13, 2021 Pros The tool allows us to track accounts and outreach relatively well Cons We no longer use Sherpa as a CRM tool because of the many problems. The search function is horrible, it feels like an outdated tool for CRM and our teams are extremely slow when logging information into the program. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Senior Systems Analyst Shop Floor Oil & Energy ### "Finally a decent ticketing system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 9, 2020 Overall I really like the software. I've used a number of ticket tools and Sherpadesk doesn't cause me pain to use. Yeah, it's a ticket tool, but at least it's an easy to use one. Pros The interface is clean and simple yet offers everything I need as a technician. It has what I need when I need it and an easy way to interact with it. Cons The order of listing communications could be better or at least configurable. I often get confused when I go looking for something I added and yet don't see it. Alternatives considered [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 14, 2020 Thank you for the great feedback. We are always looking to our SherpaDesk community for feedback and making sure we are on the right track! AU Anonymous User ATSS2 Information Technology and Services ### "Very polished product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 4, 2020 Pros This software was very polished. It has a lot of features almost overwhelming! Cons I found the usability of the software slightly challenging. In all honesty I think I need just some more experience with it. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Cost, quality of product Reasons for choosing SherpaDesk Cost and features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 8, 2020 SherpaDesk provides free email based support, weekly web sessions with a product specialist and a support portal with help articles and videos. For customers needing more 1 on 1 sessions we offer paid training. We work towards answering all questions in a timely manner. Always feel free to reach out. Our support team us here to help. MG Michael G. It manager Information Technology and Services ### "The right ticketing system for sma businesses " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 9, 2019 Satisfied with the product. Only wish they had phone support. Pros The first tech is always free. The software has some really neat email parsing functions that allow you to open a ticket, put time against it, notes, categorize and close a ticket all in one email. Cons The software feels a bit clunky. Coming from other ticketing systems it's not the prettiest, but it gets the job done. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Mary C. owner/founder Publishing ### "Robust Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 30, 2019 I really want to like this software and I think I'm going to be very pleased with it once I stick with it. However, the lack of clear "this is what you do to get started" leaves the user feeling a little overwhelmed. Pros I like the slate of features as well as the pricing. It looks like a great solution to incorporating a help desk as well as time tracking/invoice and will replace two different software solutions. Cons It is not intuitive to setup and the help guides could use improvement. I am going to have to dig in to fully use the software, and having only "setup videos" hampers those with limited internet options such as rural customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 1, 2019 Thanks for checking us out Mary! We are working on getting more self help articles out along with some more setup videos. The system has changed a lot over the last few months and some articles have already been dates. We know this is an issue for new users :( HOWEVER! Please feel free to send us questions at anytime to support@sherpadesk.com. We are quick to get back with you. You can also sign up for our weekly demo and talk directly with a product specialist on any questions you may have https://www.sherpadesk.com/book-a-demo [View all Reviews](https://www.capterra.com/p/136172/SherpaDesk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [LiveAgent vs SherpaDesk](https://www.capterra.com/compare/102188-136172/LiveAgent-vs-SherpaDesk)[Freshservice vs SherpaDesk](https://www.capterra.com/compare/132997-136172/Freshservice-vs-SherpaDesk) [Freshdesk vs SherpaDesk](https://www.capterra.com/compare/124981-136172/Freshdesk-vs-SherpaDesk)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)