# Page 3 | SherpaDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is SherpaDesk the right Help Desk solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136172/SherpaDesk/reviews

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SherpaDesk

4.7 (62)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of SherpaDesk

## Showing most helpful reviews

Showing 51-62 of 62 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Microbiology Laboratory Teacher's Assistant  
Higher Education  
Used the software for: Less than 6 months

### "Great Product"

February 5, 2016

5.0

Sherpadesk has become a great asset for the help desk I work on! As far as I can tell, the transition to this product from our previous has been really smooth and my managers have been adding features to make our jobs on the desk a lot easier.

Pros

It is so easy to add people to tickets and to easily track changes to the tickets. The system is great.

Cons

So far, I haven't really noticed anything awful. The product is great!

Review Source

IN

Ian N.  
National Account Executive  
Media Production  
Used the software for: Less than 6 months

### "There are better CRMs out there"

January 13, 2021

2.0

Pros

The tool allows us to track accounts and outreach relatively well

Cons

We no longer use Sherpa as a CRM tool because of the many problems. The search function is horrible, it feels like an outdated tool for CRM and our teams are extremely slow when logging information into the program.

Review Source

Dallas D.  
  
  
Used the software for: Less than 6 months

### "Interested, then intrigued, then amazed."

December 14, 2017

5.0

Pros

Flexibility and complexities; allows multi-client, multi-organization, multi-contractor tracking with accounting.

Cons

Didn't allow multiple taxes for invoicing. Didn't allow knowledge base to organization relationships; I want to assign specific knowledge articles to specific organizations; one or many.

Review Source

Elayna H.  
  
  
Used the software for: I used a free trial

### "Super Helpful"

February 4, 2016

5.0

SherpaDesk is incredibly easy to use and just customizable enough to get the most out of the app. But not overboard so you're swimming in details. The user-friendly appearance is great for internal and external users alike!

Pros

Easy to use - customizable - simple initial setup - helpful and speedy customer service - low price

Review Source

KD

Kristal D.  
  
  
Used the software for: 6-12 months

### "SherpaDesk makes life easier for school teachers."

February 11, 2016

5.0

We have just started using SherpaDesk this school year for both maintenance and technology requests and it has made such a big difference. Teachers can quickly enter requests as soon as the need arises instead of having to track someone down during their planning periods. Makes for much faster response times.

Pros

Super convenient and efficient!

Review Source

VR

Verified Reviewer  
Librarian  
Education Management  
Used the software for: Less than 6 months

### "Great app"

November 16, 2016

5.0

Great organizational tool. Makes putting work tickets in much easier. Response time from the people responsible has been much more prompt. I no longer have to put in tickets for those around me. They are able to do it easily themselves.

Review Source

VR

Verified Reviewer  
Technical Assistant  
Higher Education  
Used the software for: Less than 6 months

### "Intuitive and Effective"

February 8, 2016

5.0

We use Sherpadesk for our campus helpdesk software. It was a welcome upgrade from our previous system and has greatly improved our office efficiency. It is far easier to keep track of individual tickets and assignments as well as easily denote who is responsible for what. It is helping prevent any tickets from falling through the cracks. As a user, the software is convenient and intuitive. It just makes sense and is easy to navigate through the tickets. It is easily customized and we have it set up to effectively meet our needs.

Pros

Clear interface, plenty of customization, effective at task management

Cons

Load time for viewing tickets can be slower than it should be

Review Source

VR

Verified Reviewer  
PowerSchool Administrator  
E-Learning  
Used the software for: 6-12 months

### "SherpaDesk makes it easy to receive the technical support I need"

February 11, 2016

5.0

My school district implemented SherpaDesk this year in order to handle the requests of many schools at once. I receive instant confirmation of my requests, and the support form is very easy to use. We have had no issues at all with the app!

Review Source

VR

Verified Reviewer  
Supervisor  
Telecommunications  
Used the software for: Less than 6 months

### "Great helpdesk"

March 14, 2018

5.0

Pros

Great product that goes from ticket to invoice to money in my pocket. Added value I can do all this on site from the app on my phone.

Review Source

TL

Thomas L.  
  
  
Used the software for: Less than 6 months

### "null"

March 10, 2018

5.0

Review Source

Angela M.  
Computer Services  
Computer Hardware  
Used the software for: Less than 6 months

### "null"

September 29, 2016

4.0

Review Source

PB

Pedro B.  
  
  
Used the software for: I used a free trial

### "WORKS FOR OUR PURPOSE"

March 29, 2016

5.0

Sherpadesk works really well for our purpose! It's easy to use and fast. It works well for the users and its easy to keep things organized and easy to do our job!

Pros

really fast and user friendly

Review Source

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