--- title: "Salesforce Service Cloud Pricing 2026 | Capterra" description: "Learn more about Salesforce Service Cloud pricing plans including starting price, free versions and trials." source_url: "https://www.capterra.com/p/136189/Salesforce/pricing/" page_type: "pricing" language: "en" --- # Salesforce Service Cloud Pricing - Overall rating: 4.5 out of 5 from [828 reviews](https://www.capterra.com/p/136189/Salesforce/reviews/) - Starting at $25.00 per month - Free trial: Available - Free version: Available - Credit card required: No --- ## How much does Salesforce Service Cloud cost? Salesforce Service Cloud has **6 different plans**. The pricing **starts at $25 per user per month** with a free plan available. ### Free Suite - Price: Contact vendor #### Free Suite plan includes: - Lead, Account, Contact, and Opportunity Management - Connected Slack Conversations - Simple Email Marketing ### Starter Suite - Price: $25.00 - Billing: Per User, Per Month #### Starter Suite plan includes: - Case Management - Customizable Reports & Dashboards - Knowledge Base - Dynamic Email Marketing & Analytics - Out-of-the-box Sales Processes - Simplified Storefront Builder ### Pro Suite - Price: $100.00 - Billing: Per User, Per Month #### Pro Suite plan includes: - Case Swarming - Computer Telephony Integration (CTI) - Omni-Channel Case Routing - Real-Time Chat - Customization and Automation - Sales Quoting and Forecasting - Access to AppExchange ### Enterprise - Price: $175.00 - Billing: Per User, Per Month #### Enterprise plan includes: - AI for Customer Service - Self-Service Help Center - Workflow Automation - Work Order Management - Asset Management and Product Tracking - Advanced Reporting Features ### Unlimited - Price: $350.00 - Billing: Per User, Per Month #### Unlimited plan includes: - 24/7/365 support - AI-powered Chatbots - Chat ### Agentforce 1 Service - Price: $550.00 - Billing: Per User, Per Month #### Agentforce 1 Service plan includes: - Everything in Unlimited plus Digital Channels, Service Intelligence, and Slack - Data Cloud - Einstein Copilot (Beta) powered by generative AI --- ## Is Salesforce Service Cloud worth the price? ### Value for Money - Overall rating: 4.2 out of 5 - Good or excellent value for money: 85% AI summary based on 95 value-for-money rating reviews: Some users report that Salesforce Service Cloud offers a lot of amazing options and friendly customer support, making it worth the investment despite its high price. Some reviewers find the customization and integration possibilities practically limitless, which alleviates concerns about the pricing structure. Some reviewers feel that Salesforce Service Cloud is very expensive, which can be a significant drawback for smaller businesses with limited budgets. #### Rating breakdown - Ease of use: 4.1 - Customer service: 4.3 - Features: 4.4 - Ease of deployment: 4.2 - Likelihood to recommend: 73% Based on 828 total Salesforce Service Cloud reviews. --- ## How does Salesforce Service Cloud compare to other alternatives? Salesforce Service Cloud's $25 per user per month starting price is toward the lower end compared to its best alternatives; alternatives start between $15 and $55. Salesforce Service Cloud pricing comparison | Product | Plans | Starting price | Free version | Free trial | Value for Money | | --- | --- | --- | --- | --- | --- | | Salesforce Service Cloud — 4.5 out of 5 ([828 reviews](https://www.capterra.com/p/136189/Salesforce/reviews/)) | 6 plans | $25.00 /user/mo | Available | Available | 4.2 | | [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) — 4.4 out of 5 ([18,807 reviews](https://www.capterra.com/p/61368/Salesforce/reviews/)) | 5 plans | $25.00 /user/mo | Not available | Available | 4.0 | | [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 ([4,090 reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)) | 4 plans | $55.00 /user/mo | Not available | Available | 4.2 | | [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 ([3,471 reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)) | 3 plans | $19.00 /user/mo | Available | Available | 4.4 | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 ([1,787 reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)) | 4 plans | $15.00 /user/mo | Not available | Available | 4.6 | --- ## What reviewers say about Salesforce Service Cloud's pricing ### What they like - **Salesforce Service Cloud offers a lot of amazing options and friendly customer support** Making it worth the investment despite its high price. Some reviewers find the customization and integration possibilities practically limitless, which alleviates concerns about the pricing structure. - **The software is packed with features and offers good value for the money** Especially for small companies. Reviewers appreciate the discounts available for charities and non-profits. - **The product is competitively priced and worth the cost due to the extensive tools and functionalities it provides** ### What holds them back - **Salesforce Service Cloud is very expensive** Which can be a significant drawback for smaller businesses with limited budgets. Users indicate that the high cost of advanced features and user licenses can be prohibitive. - **The setup and customization process is time-consuming and can impact the budget** Reviewers mention that the pricing structure can be complex and that there are additional charges for certain functionalities. - **The cost of migrating to more elaborate versions or other products to be very high** ## Price & value in reviewers' words * * * 4 out of 5 stars > "Also the customization is powerful but kinda overwhelming if you not used to Salesforce. And the pricing can get high if you need extra features.one thing I dislike more then anything is that it doesnt auto refresh" Reviewer: Harshul S. Role: Sr Tech support Specialist for Network Operations * * * 5 out of 5 stars > "It can be kind of expensive so really think about what you neeeeeed vs what you want." Reviewer: Verified Reviewer Role: Salesforce Consultant [Check all reviews](https://www.capterra.com/p/136189/Salesforce/reviews/)