# Salesforce Service Cloud Pricing 2026 | Capterra > Learn more about Salesforce Service Cloud pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/136189/Salesforce/pricing --- # Pricing for Salesforce Service Cloud [4.5 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/) Write a Review! ## [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) has **6** pricing plans - Yes, has free trial - Yes, has free version **Credit Card Required:** No ### Free Suite Free Suite plan includes: - Lead, Account, Contact, and Opportunity Management - Connected Slack Conversations - Simple Email Marketing ### Starter Suite $25 **Pricing Model:** Per User **Payment Frequency:** Per Month Starter Suite plan includes: - Case Management - Customizable Reports & Dashboards - Knowledge Base - Dynamic Email Marketing & Analytics - Out-of-the-box Sales Processes ### Pro Suite $100 **Pricing Model:** Per User **Payment Frequency:** Per Month Pro Suite plan includes: - Case Swarming - Computer Telephony Integration (CTI) - Omni-Channel Case Routing - Real-Time Chat - Customization and Automation ### Enterprise $175 **Pricing Model:** Per User **Payment Frequency:** Per Month Enterprise plan includes: - AI for Customer Service - Self-Service Help Center - Workflow Automation - Work Order Management - Asset Management and Product Tracking ### Unlimited $350 **Pricing Model:** Per User **Payment Frequency:** Per Month Unlimited plan includes: - 24/7/365 support - AI-powered Chatbots - Chat ### Agentforce 1 Service $550 **Pricing Model:** Per User **Payment Frequency:** Per Month Agentforce 1 Service plan includes: - Everything in Unlimited plus Digital Channels, Service Intelligence, and Slack - Data Cloud - Einstein Copilot (Beta) powered by generative AI ## Popular alternatives to [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Looking to learn more about Customer Service software similar to Salesforce Service Cloud? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. by Salesforce [4.4 (18790)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/61368/Salesforce/) by Zendesk [4.4 (4083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price:$115/month [LEARN MORE](https://www.capterra.com/p/164283/Zendesk/) by Freshworks [4.5 (3460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price:$19/month [LEARN MORE](https://www.capterra.com/p/124981/Freshdesk/) by QualityUnit [4.7 (1786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price:$15/month [LEARN MORE](https://www.capterra.com/p/102188/LiveAgent/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) by Text [4.6 (1727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/62194/LiveChat/) [View all alternatives](https://www.capterra.com/p/136189/Salesforce/alternatives/) ## What do others say about [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) pricing? Value For Money[4.2(825)](https://www.capterra.com/p/136189/Salesforce/reviews/) Pros Cons [Read All 825 Reviews](https://www.capterra.com/p/136189/Salesforce/reviews/) Read Full Reviews Below Harshul S. Sr Tech support Specialist for Network Operations Information Technology and Services, 10,001+ employees Used the software for: 2+ years ** Overall Rating 4.0 ** Ease of Use 4.0 Customer Service 4.0 Features 5.0 Value for Money 4.0 Likelihood to Recommend 90% 9/10 Reviewer Source Source: Capterra March 31, 2026 "Great for support team but takes time to learn" **Overall:** Overall my experience has been good. It’s is a strong tool for managing customer support and the keeping everything organized. Once you get used to the system, it’s smooth and helps speed up the work. It reduced a lot of manual tasks for us and it made it easier to track customers issues. There are a few things that take time to learn, but after that it works well day to day. It’s not perfect but it’s is very reliable and definitely helps with the support work. **Pros:** The best thing for me is how everything is in one place. Tickets, calls, customer history, all of it shows up right away so you don’t waste time searching. The automation helps lot too, like routing cases or sending updates without me doing manually. The interface clean once you learn it, and it easy to track customer issues from start - finish. It also integrates well with other tools, which saves a lot of time. **Cons:** The biggest downside is the learning curve. It takes really a while to understand where everything is and how the workflows actually work. Some settings are so deep and you have to click around too much. It can feel slow a t times when switching between tabs. Also the customization is powerful but kinda overwhelming if you not used to Salesforce. And the pricing can get high if you need extra features.one thing I dislike more then anything is that it doesnt auto refresh so if there is an update on case you might miss it Céline J. Social Media Manager Utilities, 51-200 employees Used the software for: 1-2 years ** Overall Rating 4.0 ** Ease of Use 3.0 Customer Service 4.0 Features 5.0 Value for Money 3.0 Likelihood to Recommend 70% 7/10 Reviewer Source Source: Capterra March 28, 2026 "Its interface is incredible" **Pros:** I like that its interface provides a very clear view of what you're doing. Its features are really robust and it evolves very quickly. **Cons:** Salesforce is expensive and has a steep learning curve. It often has bugs that are really annoying, possibly due to overload. [Read All 825 Reviews](https://www.capterra.com/p/136189/Salesforce/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)