# Page 10 | Salesforce Service Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Salesforce Service Cloud the right Field Service Management solution for you? Explore 824 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136189/Salesforce/reviews --- Salesforce Service Cloud 4.5 (824) [View alternatives](https://www.capterra.com/p/136189/Salesforce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 9th, 2026 # Page 10 - Reviews of Salesforce Service Cloud ## Showing most helpful reviews Showing 226-250 of 824 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Remanuel A. Customer Support Officer Information Technology and Services Used the software for: 1-2 years ### "Best way to control your sales opportunities" February 13, 2023 5.0 Pros Salesforce offers the best way to control your sales and the best thing it's in the cloud. Cons Difficult to run reports to present in meetings. Review Source MG Max G. Investor Real Estate Used the software for: 1-2 years ### "It’s not mobile responsive " June 8, 2024 4.0 I wish it could be responsive on mobile devices. Pros Contact database management is easy. You can keep track of clients. Cons The system is not responsive on mobile devices. Review Source NK Naleen K. Analyst Information Technology and Services Used the software for: 2+ years ### "Great HR Ticketing/Management Tool " February 22, 2023 5.0 Pros I my organization payroll and finance team mostly use this application. Great tool to manage personnel records and it gets integrated with other HR tools like SAP. Cons Interface needs to be improved and looks outdated. Review Source Silas M. Ceo Computer Software Used the software for: Less than 6 months ### "Efficient call center" November 29, 2022 5.0 Pros We reduce costs and increase efficiency with Service Cloud with powerful automations. Cons A bit expensive. There are cheaper options on the market, but still worth all its value. Review Source BF Brandy F. Referrals Specialist Insurance Used the software for: 2+ years ### "Salesforce Has a great User Interface but we do tend have a lot of technical issues with it daily." August 30, 2022 3.0 Overall experience with salesforce has not been the best. If the glitches were worked out I might like using it more. Pros I love that it makes task much easier to complete when its working correctly Cons The constant glitches and technical issues Review Source Giorgi G. Used the software for: 2+ years ### "Smartly-designed CRM software" November 11, 2016 5.0 Generally speaking, I didn't have much first-face experience with the SalesForce coming from the fact that I have only helped few organizations of implementing Salesforce in their daily tasks. Coming from that I can say that I know the cons and pros of this system. Starting from the Pros, I'd first say that advantages of this system is far more superior and larger in quantity that its disadvantages. Starting from the designed, Salesforce has professionally arranged user-friend design, which is also expressed in its easy customization. Salesforce does not require you to have some advanced skills of programmer to adapt it to your business organization needs. Moreover, the big advantage of its systems is the accessibility through the mobile devices. Furthermore, what I love is its new (relatively) feature of multi-tab designs that makes it possible to work with few applications together. And finally, if you seek any kind of support from Salesforce guys you can find them anywhere. It's been a huge advantage during my initial adaptation to the system. As for the cons, the biggest concern I have heard from my organizations has been the relatively high prices in comparison with other CRM platforms. Otherwise, I did not face any difficulties nor I have heard them from organizations in terms of Salesforce use. All in all, if an organization can afford the prices, I doubt that there will be any dissatisfaction with using Salesforce. Review Source Matt "Griff" K. Sales Representative at Geist, a division of Vertiv Information Technology and Services Used the software for: 2+ years ### "Needs improvement" October 11, 2018 4.0 Pros The ability to track opportunities in a pipeline. Setting up reports is also nice and level of customization that can be achieved is helpful. Cons You need a person who acts as a Salesforce developer and admin to make sure everything works. You are limited to workflows based on your level of licensing. Reports are not always easiest to create and even when opportunities meet the criteria they are left out for no apparent reason. Review Source AG Andre G. Owner Retail Used the software for: 2+ years ### "Perfect for all my activities." September 25, 2021 5.0 Pros In fact, an excellent and reliable tool to manage my business from end to end, allowing secure storage, quick consultations and even closing big deals with integrated subscriptions, just perfect. Cons I have no negative comments for this software, my experience has been fantastic. Review Source KW Kirsten W. SEO Account Manager Marketing and Advertising Used the software for: 2+ years ### "A Great Software For Team Collaborations" November 30, 2018 5.0 Overall, I think Salesforce is great! It’s an amazing multi-purpose tool! Pros It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters. It’s always great that your Chatter messages are always available to look back on which is helpful for keeping track of everything. I also love that you can create tasks and reminders for yourself. It’s a great multi purpose tool. Cons I honestly can’t think of anything I have had any issues with so far. If I had to pick something, and it could possibly have just been a glitch I’m not sure, is that originally your feed would only show you relevant posts for account you follow. Now it seems to show you everything even if you aren’t involved, chattered, or following an account. Review Source JM Jane M. Customer Service Rep Apparel & Fashion Used the software for: 6-12 months ### "Highly Recommended for ticket management and Sales management!" February 15, 2023 5.0 I love that you won't have to navigate that much tools to get a resolution for a customer's concern as pretty much everything can be accessed with this tool. Pros I love that with only one piece of a member's/ customer's information, all data are handed within one one page. Cons Not much. Everything is pretty easy and words/ terms used are easily understood and precisely termed. Review Source Hakob A. Applications Engineer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Helps organize the company internal communication, but very buggy" June 15, 2022 4.0 Pros The overall perception about this software is good. It is possible to manage the customer-created tickets, status-update your colleagues, view company reports and statistics in one multifunction platform. The UI is quite intuitive, all the functions are easy to find. Cons With all mentioned advantages, there is a one major issue. The platform is super slow and buggy. It is integrated with your company's 2-factor authentication system, and if you leave your tabs open for some time, apparently you will lose all of them because the system will reset for a longer inactivity. Hope this could be fixed soon Review Source JP Jose P. Cloud Native Developer Telecommunications Used the software for: 6-12 months ### "Great SaaS solution" May 1, 2022 5.0 Pros Effortless installation, saved us almost a month of installation and deployment process. Cons No free trial full of features, besides that the quality of the UI is awesome. Reason for choosing Salesforce Service Cloud Friend recommendation Switched from [Infobip](https://www.capterra.com/p/127997/Infobip/) Flow documentation and features for customer service. Review Source VR Verified Reviewer Senior Litigation Paralegal Law Practice Used the software for: 1-2 years ### "Loved using SaleForce!" October 8, 2018 4.0 Pros Well, where to start? My company had an old sale program that was HORRIBLE, and when we switched to SalesForce, I thought I had died and gone to heaven. It was so easy and not complicated. Before, I had to refresh leads manually and stay at my desk 8 hours a day, but with SalesForce, all of that was done for me as the Sales manager and it was so nice to leave my desk and not have to worry that my team was getting their fresh leads every few hours. Cons Not really much to dislike since our previous software was such a nightmare. Overall, great software! Review Source JD Julie D. OAS Mental Health Care Used the software for: 1-2 years ### "Service Cloud" June 14, 2022 5.0 I use this daily. I have been using this for almost 2 years. It allows me to answer each call the best I am able to. Pros Allows me to answer each call professionally. Cons Sometimes it will overload and cause missed calls. Review Source JA Julia A. Enterprise Account Executive Computer Software Used the software for: 2+ years ### "Salesforce Service Cloud is by far the most customizable" November 27, 2023 5.0 Pros Salesforce Service Cloud is by far the most customizable solution I have tried. Cons It takes a lot longer to configure/set-up because it is so customizable and it's expensive, but ultimately it's worth it being able to do whatever we want to leverage best-in-class partners. Review Source VR Verified Reviewer Copy Coordinator Broadcast Media Used the software for: 2+ years ### "Salesforce Service Cloud" December 11, 2019 3.0 Overall it does what it should and for the price it's great also. Pros Salesforce helps us provide the assistance we need to give to clients and makes it easier for them to get answers to most of their question without much assistance. Cons What I like least about this software is I do think it could be more user friendly, but with an application like this it's clear it would have a bit of a learning curve. Review Source VR Verified Reviewer Service Delivery Supervisor Hospitality Used the software for: 2+ years ### "Best in the business" November 30, 2018 5.0 Pros I use Salesforce every day, and the possibilities are endless. There are so many great things that can be done within this platform, and it's great for keeping track of leads and contacts. Salesforce is a crucial part of my company, and I don't know where we would be without it. Cons I am slowly learning more about the back end workings of Salesforce, so I have no complaints now! Review Source VR Verified Reviewer Quality Lead Internet Used the software for: 2+ years ### "One of the Powerful CRM solution in the industry" December 5, 2018 4.0 We use it for our CRM needs. This tool has done a great job till now. Pros Completely customizable to your company, you can customize it in the way you want it for your business Dash board and analytics features are amazing. Intuitive and user friendly Cons Integration with other tools are quite difficult and sometimes may slow down your work. Quite expensive compared with other tools in the market. Review Source VR Verified Reviewer Advance Sales Associate Entertainment Used the software for: 2+ years ### "Individual and Corporation user" October 28, 2018 4.0 I have used Salesforce as an individual and am currently using Salesforce as a part of a large corporation. It has a great many features and can definitely help sales people keep up with their client base. Pros One of the best features of Salesforce is when you complete a task and it automatically creates a follow-up task. Cons Too expensive for an individual user. If you are a part of a company that pays for it, that's great. Review Source VR Verified Reviewer Investment Advisor Representative of Voya Financial Advisors Financial Services Used the software for: 2+ years ### "Very Intuitive" January 9, 2019 5.0 Pros There are endless possibilities for creating and working a pipeline in Salesforce. The search feature is quick and easily accessible and allows you to search any field on a contact or organization. Report functionality is incredible and an infinite amount of add-ons and integration options Cons A bit of a learning curve but to be expected with all the functionality it offers. Review Source Margaret W. Freelancer-Blogger-Copywrite-Editing-Proofreading Used the software for: 1-2 years ### "So many functions...so little time" February 13, 2018 4.0 If you've used other CRMs, you will like this. I had used others that were very cumbersome. Once I learned my way around the software, it became a breeze Pros This CRM suite is excellent if you are a small, or midsize organization that are primarily sales and support. This a app has sales management & tracking, that help us manage customer accounts, track sales leads, monitor our marketing campaigns and provide post-sale service and support. One of the best features is Salesforce Outlook where you can sync your contacts, calendars, emails and tasks . Salesforce helps you manage all your contacts, tasks, events and, track sales deals. You can actually harvest leads as well. The add-on capabilities are quite good this is one of the best on-demand CRM) suite I've ever used. provide service post sale. Cons Navigating SalesForce's capabilities took a little time to get used to-at first I needed help learning where to go for information Review Source James H. IT Manager / Web Development Manager Oil & Energy Used the software for: 2+ years ### "Excellent Product for any size business" January 5, 2019 5.0 Pros We have taken our business from no CRM to utilizing Salesforce and a couple of App's from their App Exchange and completely automating our sales processes and customer relations. Prior to Salesforce communication with our sales team was strictly by email. Cons The only negative to say about this is that they need to provide a great amount of data, otherwise a great product. Review Source CR Chevy R. Solution Architect Computer Software Used the software for: 2+ years ### "Review - Salesforce Service Cloud" May 5, 2022 5.0 The pricing structure is a little tough to swallow at times, but the customization and integration possibilities are basically endless so that eases my concern quite a bit. Pros It's easy to use and looks great (Salesforce, duh). I found it easy to implement and configure to the needs of the team. Cons I actually don't have a ton to complain about here. I think most of the complaints would be around Salesforce itself, but the product is the best there is. Review Source ML May L. Marketing Coordinator Marketing and Advertising Used the software for: 2+ years ### "Customer Knowledge All In One Place" November 16, 2022 4.0 Pros Provides customer details all in one location. Cons A lot to take in at first but once you know where everything is located, it's a breeze. Review Source perry G. Owner Used the software for: 2+ years ### "Very expensive, and I can't get my data out at the end" February 28, 2018 4.0 Not a lot of long term benefit. We left the software and had to pay hundreds of dollars to get our data back that we had put in. Also someone in our office had their term end before he got the data and they made him pay for a full year in order to access it to get the data out. They won't let you pay for a month or retrieve your data once your contract expires. Pros The software is easy to use, it is cloud based so no software to install, i can share my data with other people in my office, but can't see if they ever access it or what they do with it. Cons Very expensive, Have to pay for a year in advance, so if I chose to leave i lose the money, and if something else is better you can't get out. And very hard to get your data out if you chose to go to another product. They want you forever Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.