# Page 15 | Salesforce Service Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Salesforce Service Cloud the right Field Service Management solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136189/Salesforce/reviews --- Salesforce Service Cloud 4.5 (823) [View alternatives](https://www.capterra.com/p/136189/Salesforce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Page 15 - Reviews of Salesforce Service Cloud ## Showing most helpful reviews Showing 351-375 of 823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ND Natalia D. Customer care Assistant Outsourcing/Offshoring Used the software for: 1-2 years ### "Muy satisfecha" April 6, 2023 5.0 Pros Muy contenta con las posibilidades que ofrece y la facilidad que presenta para poder acceder a todos los apartados de forma rápida. Cons No he tenido ninguna mala experiencia para que pueda tener una mala opinión sobre ella, ya que las pequeñas incidencias que haya podido tener se han resuelto a la mayor brevedad posible. Review Source VR Verified Reviewer manag Construction Used the software for: 1-2 years ### "app sales cloud" February 12, 2023 5.0 Pros this is app very need in daily basise for every one working in sales field Cons no command by default this app marketing to itself Review Source MLW Magdalena Lidia W. marketing Outsourcing/Offshoring Used the software for: 6-12 months ### "big corporate machine to manage leads" August 21, 2023 4.0 I don't want to use it anymore. Pros it took me a while to understand a fraction of function. I had only make calles and left comments, and moved leads in the progress line. Cons difficult to find the right customers in borwser, to manage the task after long break. create pipeline of customers and reports. Without a lot of work and patience I would though out through widow the computer. Review Source Vladimir L. Analista de ventas Telecommunications Used the software for: 6-12 months ### "Salesforce service cloud" November 2, 2022 4.0 Es buena, se puede limitar el acceso a la información según perfil de usuario. Pros Para bases de datos de clientes, ya sea en calle Center o gestión de cliente, es desempeño es muy bueno Cons Cómo toda base de datos a veces contiene errores de información que no pueden ser ajustados en el momento Review Source Patrick Z. Business Processing Center Student Assistant Higher Education Used the software for: 6-12 months ### "Great for finding information " January 21, 2019 5.0 Overall, great experience because of the cons. Pros I use this to gather data for marketing purposes. It does a great job in keeping my data organized and easy to go back to and edit. I was able to help my company with marketing a lot with this software. Cons I do not like that you cannot share an account with other employees or have multiple employees use your account. I get it, they need money. Review Source VR Verified Reviewer Imprenditore Retail Used the software for: 2+ years ### "Soddisfacente " March 13, 2023 4.0 Pros La connessione di tutti gli strumenti aziendali e il funnel Cons È un automazione del servizio quindi limitativo Review Source VR Verified Reviewer IT Manager Furniture Used the software for: I used a free trial ### "Lots of options" November 19, 2018 4.0 We were looking at some CRM alternatives to the very basic CRM included in our current ERP system. We have not yet decided to implement CRM as all of the CRM platforms look fairly complex. However, if we were to implement CRM in the future, Salesforce would be a strong contender. Pros Definitely an industry-leading CRM solution. The possibilities and options are seemingly endless. Salesforce has aggressively acquired many different apps to continue to add more features to its product. There is also the app exchange where you can download a multitude of apps that work in the Salesforce platform. It's actually more of a platform than simply a software. Cons When we were reviewing Salesforce, the magnitude of options and customisation available were a bit overwhelming. I also tried out some of the Salesforce Basecamp training modules. I found the cartoony art a bit off-putting, and the examples in the training modules were not very practical. (For instance, learn how to program a software robot by making a Mars Lander probe). I applaud Salesforce for all of their success and innovation. However, it did seem a bit overwhelming and a huge, complex system. Review Source KRC Karl Rodrigue C. Sales manager Cosmetics Used the software for: 1-2 years ### "good software but needs support from other software" May 26, 2022 3.0 salesforce is a good software but not everything is perfect, some redesign of the platform and necessary Pros the platform has many ready-to-use integrations. APIs allow developers to create custom integrations. very easy to use and user friendly platform to manage sales account, opportunities, leads Cons the software is not perfect integration with other platforms is necessary for optimal use, for example the integration of Docusign an overhaul of the interface is also important Review Source Adela B. Customer service Airlines/Aviation Used the software for: Less than 6 months ### "Saleforce tu herramienta de confianza " November 14, 2022 5.0 Es uno de los software de crm que más me ha gustado ya que brinda mucha confianza a la hora de utilizarlo, no hay manera de equivocarse usando este sistema Pros Es un software agradable a la vista, de facil uso, una herramienta que brinda confianza, seguridad y confort Cons Lo que menos me ha gustado es la manera de ingresar al sistema Review Source ES Elliott S. I.T Specialist Computer Software Used the software for: 2+ years ### "Easy to use lacking features" August 30, 2018 2.0 we are making the switch over to zen desk. as alot of the features are built right into there base setup. we are hoping it will streamline our return process immensley. raising up production Pros easy to use different modes phone logs so that you can manually log phone calls marcos for easy emails transactions Cons no intergration options unless you are in the pro plan tech support is lacking support this cost more than most softwares premium plan even after you have been with them over 2 years Review Source VR Verified Reviewer Director Product Development Computer Software Used the software for: 2+ years ### "This product can do anything you can imagine, but it can be very expensive to do exactly that." April 13, 2018 4.0 This product can do anything you can imagine, but it can be very expensive to do exactly that. Pros Slaesforce has been instrumental in connecting all of our teams and our various workflows into one system that helps automate the whole process. Cons any real integrations will take an expensive developer to get it all working correctly. The apis are fairly easy to use, but anything out of the built in functionality is a bit tricky. Review Source JN Jun N. Owner/Manager Insurance Used the software for: Less than 6 months ### "Well worth the money!" November 17, 2016 5.0 I started using Salesforce when I first started my insurance business about 3 years ago. While shopping around for CRM's, I came upon it and selected the Manager version, which was the cheapest at the time. This is WAY lower than the other insurance CRM's on the market. So far it's working for my office and I would recommend it to anyone needing a CRM (just Salesforce Manager version) Pros Accessibility: both on desktop and mobile app, very reliable User management: easy to add user Tech Support: very friendly and professional (too technical sometimes) Cons Set up: features are hard to set up. I had to Tech Support a couple of times for help. Reliabilitly: This is just one example. My producer changed one field for one client and it changed that same field all the clients. Don't know why. Has yet to call tech support to fix it. Task management: monitoring tasks assigned to users requires running a report. If I assign recurring tasks to my user the report will return the recurring tasks in the future which isn't very useful. It'd be great if there's a quick popup where I can see the reminders/incomplete tasks of my user. Tech Support: respond time too long Review Source SL Shalom L. Director Non-Profit Organization Management Used the software for: 2+ years ### "Sales Business brand" June 3, 2021 5.0 Pros You can manage all your needs according to your company and needs. and mainly it is that all the information is unified together in the same place Cons Like all other systems, this is a platform that requires training to really know how to use it and get the most out of it. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Salesforce Service Cloud This system is more complete and many more details Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) This system is more complete and many more details Review Source Sarath R. Automation Test Engineer Computer Software Used the software for: 1-2 years ### "Salesforce Service Cloud is one of the great CRM tool" August 4, 2019 4.0 Pros I helped this tool resolve one of the major problem in our firm It is one of the best resolve and help to business problems. Cons overall new business users good supported. I recommended this tool Review Source MF Michael F. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Excel call center" October 16, 2022 5.0 Pros Prior to salesforce we did everything on excel spreadsheet. It was very cumbersome. Salesforce is much more efficient Cons It takes a long time for my staff to learn how to use it. And it can be complicated. Hard to navigate sometimes. Review Source LK Laine K. consultant Information Technology and Services Used the software for: 1-2 years ### "Great for customer service" October 29, 2019 5.0 We use Service Cloud to handle support inquiries for our clients. They send us an email or call with a question, and we can automatically create a case with all needed information, track the case through stages, up until when it's resolved with all the information needed. Pros I like the ability to create, edit, track, and utilize the Cases feature for customer problems or inquiries. It gives us a 360-degree view of customer needs and helps us resolve them organized and quickly. Cons I don't have any cons at the moment. Service Cloud is customizable, and that allows us to bypass the standard customization to make it work for our use case. Review Source AK Ashutosh K. Content Writer Computer Software Used the software for: 2+ years ### "Perfect Solution for Data Management and CRM" March 3, 2023 4.0 Pros I am really impressed with the features of Salesforce. It provide extensive features of customer database. I extracted various details of multiple customer to use for further enhancement. Cons Not that much that hamper my productivity but yes it run very slow sometimes. Review Source Mo'men Y. IT Specialist/Tech Support Telecommunications Used the software for: 1-2 years ### "SalesForce Review" October 24, 2018 4.0 Great experience over-all. Loved it and I deal with it everyday! Pros Easy-to-use. SalesForce user interface is simple to understand and deal with. Cons Though it's simple to use, it's too basic, needs updating. Review Source JG Jair G. Head Computer Software Used the software for: 6-12 months ### "Very good, but also very heavy" October 23, 2022 5.0 It was good, Salesforce is excelent, but not for everyone. The software is heavy and hard to use Pros It is an amazing software, that is able to be customized in every way Cons Hard to implement, the support is not the best, the interface is very unfriendly Review Source Lauren N. Marketing Coordinator Law Practice Used the software for: 1-2 years ### "Salesforce " January 22, 2019 5.0 Love Salesforce - our business couldn't function as well without it. Pros It's an integral part of our business operations. Cons There are so many parts of it - it takes a while to learn all the functions of it. Review Source VR Verified Reviewer Digital Media Specialist Used the software for: ### "Salesforce is an amazingly robust software with (paid) support for anything and everything." May 21, 2018 4.0 This software can house any type of data for your organization that you need it to. The key is picking the add-ons you want and need and making it all work well together. This isn't for everyone, and I would recommend having a specialist close by or on staff. Pros Salesforce is huge. They have any type of integration for data tracking and management you can think of. Salesforce works with non-profits and donor management, too. It can be your one stop for everything you need for leads, contacts, customers, or donors. Cons Salesforce can be so massive, it feels almost impossible to know well. Depending on your needs, the types of add-ons to make it work and the ability to utilize it well gets more and more complicated. There are also usually very expensive charges to migrate to Salesforce (in the thousands of dollars). I would recommend having a specialist on staff (or paying for training) to make the best use out of this software. Review Source VR Verified Reviewer Human Resources Recruiter Cosmetics Used the software for: 1-2 years ### "It was very simple to learn and use " September 27, 2018 4.0 Over all I enjoyed using the system. Pros They system was very easy to learn because it was customizable. Cons allowing to much freedom to customize can lead to repeat activities in different fields Review Source GM Gabriel M. Business developer Non-Profit Organization Management Used the software for: 6-12 months ### "Une référence en CRM" March 7, 2023 5.0 Salesforce Service Cloud est une plateforme de service client exceptionnelle qui offre une expérience client optimale sur tous les canaux. Bien que le coût puisse être élevé pour les petites entreprises et que la mise en place puisse prendre du temps, les avantages tels que l'automatisation des tâches, la gestion des cas et la personnalisation des interactions en font un choix idéal pour les entreprises qui souhaitent offrir un service client exceptionnel. Pros Permet aux entreprises de fournir un service client exceptionnel sur tous les canauxÉconomise du temps et de l'argent grâce à l'automatisation des tâchesAméliore la résolution des problèmes grâce à une gestion de cas efficaceOffre une expérience client personnalisée pour fidéliser les clientsFacilite la collaboration entre les équipes de service client Cons Le coût peut être élevé pour les petites entreprisesLa mise en place peut prendre du temps et nécessiter une assistance techniqueL'interface utilisateur peut être complexe pour les nouveaux utilisateurs Review Source KB Kevin B. Commercial Sales Security and Investigations Used the software for: 2+ years ### "The Good, The Bad and the Hyped" April 4, 2019 4.0 Taking a large mass amount of data and streamlining the information to break into relavency. Overall, good layout. It should be for the price. Pros Customizable into different levels for different employee roles. Outstanding search capabilities to organize overall data. Cons Customer service is slow to respond and it seems that they are contracted service reps. Need more human touch to explain in plain terms what steps and features might be helpful. Review Source AA Andrew A. Senior Program Manager Information Technology and Services Used the software for: 6-12 months ### "Complex, but worth the learning curve" October 7, 2021 5.0 Pros Salesforce Service Cloud has made it so much easier to customize our frontline agents' experience, with integrated knowledge hubs, tooling, and more. Cons There's definitely a learning curve, but ultimately I feel that the benefits are worth the time investment that the team had to make. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Needed greater flexibility and customization than Zendesk could support. 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