# Page 18 | Salesforce Service Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Salesforce Service Cloud the right Service Dispatch solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136189/Salesforce/reviews --- Salesforce Service Cloud 4.5 (823) [View alternatives](https://www.capterra.com/p/136189/Salesforce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Page 18 - Reviews of Salesforce Service Cloud ## Showing most helpful reviews Showing 426-450 of 823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NMA Nikole Mayara A. Analista Hospital & Health Care Used the software for: 6-12 months ### "Agilidade nos processos" January 4, 2023 5.0 Ótimo produto. Agilidade para os processos operacionais e organização da rotina de trabalho. Pros Produto fácil de manusear.Ótimo para organização para rotina de trabalho. Cons Poderia integrar com outros tipos de software dos computadores. Review Source CS Colin S. Lead Customer Service Advisor Telecommunications Used the software for: 2+ years ### "A good choice for a CRM system" January 2, 2019 4.0 Pros Desk.com has a user friendly layout along with a number of features to assist in managing customer contact. Cons The requirement to create a customer for every communication being sent can be tedious and search functions could be expanded to include individual emails. Review Source IM Ivan M. IT Manager Financial Services Used the software for: 2+ years ### "Salesforce easy to use" May 5, 2021 5.0 Pros Ticket management Case organización Awesome front end Cons Sometimes is a little bit confusing on the new front end Review Source VR Verified Reviewer NOC Supervisor Telecommunications Used the software for: 2+ years ### "Salesforce is a great CRM" March 31, 2018 3.0 Pros Salesforce is user-friendly and intuitive to use. Works well with any browser and allows me to get work done quickly. Cons Salesforce can sometimes feel laggy and unresponsive. The CRM aspect of the software could be improved. Review Source AT Anne T. VP of Finance and Sales Health, Wellness and Fitness Used the software for: 1-2 years ### "Salesforce Service Review" November 12, 2023 5.0 Pros It's easy to track our prospects and patients and allows us to manage them more easily. Cons nothing that we've encountered so far has been negative. Review Source VR Verified Reviewer Solutions Support UTA Computer Software Used the software for: 1-2 years ### "Salesforce and I" March 2, 2016 4.0 I primarily use Salesforce for Case management. For the most part it is very intuitive, and customized for our business. I do not work directly with Salesforce, but with my employer for any system issues. I find a few processes clumsy and too many clicks, but for the most part it compliments my daily responsibilities. Cons Too many clicks and creating your own reports is not all that intuitive. I'm a new user and require assistance anytime I need a new report or filter on my queue. Review Source ES Elena S. Chief Accountant Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Functional system for business process management" January 1, 2019 5.0 Pros I use the SalesForce online service to manage our company's business processes. The tool offers a wide range of useful functions for sales management, analytics and marketing. It is possible to create a list of tasks. Cons The first thing that the SalesForce online tool lacks is the functions for importing and exporting data from the system. The second is the creation of multiple sales funnels for a single project. Review Source Natasha M. Public Affairs Manager Renewables & Environment Used the software for: 6-12 months ### "Enormous Ability, Crowded Interface" November 27, 2018 3.0 Pros Salesforce can manage many different types of activities in one platform. Cons Because the program can do so many different things, none of it's abilities seem optimized for the user. Review Source ML Marielle L. Manager Legal Services Used the software for: 2+ years ### "SalesForce - the PowerHouse of CRM " August 15, 2017 4.0 Pros SalesForce has unimaginable potential to manage accounts and once you develop an understanding of the relationships between items, it really is a very powerful tool. It also integrates well. Cons SalesForce is complicated to learn and also seems tedious to maneuver. For example, when searching for a contact you have to click to open a pop-out window, then search, then click the magnifying glass, then apply the popup. Why not auto-fill immediately? Review Source SC Susie C. Digital Marketing Manager Used the software for: 2+ years ### "Powerful CRM and Marketing Automation Tools" March 30, 2018 5.0 Pros I've worked with several CRM softwares, but nothing comes close to Salesforce - and nothing beats it in scalability. We use CRM + Pardot marketing automation tool. We've been able to build a marketing automation program to help reach and retain our customers Cons I don't have any cons, but I would say that beginners might find the salesforce ecosystem overwhelming. It does take experience and training to implement - but that's with every platform Review Source SN Sam N. Team Lead Used the software for: 2+ years ### "We as an IT company were able to assess the advantages of the system" February 19, 2018 4.0 Pros This CRM is a good example of how a quality service should be built. Working in the system, we get real pleasure, as everything works here quickly, clearly and without failures. Cons Of the shortcomings, I can only name the cost of an annual subscription to the service. Having worked with the system for more than one year, we have been thinking about reducing the costs of servicing the business and considering options for other cheaper CRMs. Review Source MH Mim H. Senior Support Services Manager Real Estate Used the software for: 1-2 years ### "Customizable product that can be tailored to your specific needs" August 2, 2019 5.0 Pros We use Salesforce for our Client Services Teams and Sales side of the house. It's a very robust and powerful system with lots of options for customization. Cons There have been some items related to case workflow and reporting that we haven't been able to achieve with Salesforce. Luckily, with it being such a customizable product, we've been able to figure out workarounds to achieve similar results. Review Source DG Deirdre G. IBO/CSP Computer Software Used the software for: 2+ years ### "Great Collaboration with Salesforce" March 31, 2018 5.0 Pros Easy to use since I am a long time Salesforce user. I've never needed to use support, but easy access is definitely there. Cons I honestly have not found any cons. However, I maybe at a huge advantage because I have used salesforce for many years. Review Source VR Verified Reviewer Founder/MD Computer Software Used the software for: 2+ years ### "Messy and ineffective" September 12, 2018 2.0 Pros Salesforce has a lot of features. So many features in fact, that you would think it would be a winner. Cons It’s a usability nightmare. Over-engineered and for us it was ineffective as no one wanted to use it. Review Source LA Lekmane A. Digital Analyst Information Technology and Services Used the software for: Less than 6 months ### "Mon expérience avec Salesforce Service Cloud : un outil de service client exceptionnel" March 5, 2023 5.0 L'expérience globale d'utilisation de Salesforce est souvent très positive, offrant un ensemble complet de fonctionnalités pour une gestion efficace du service client. Pros J'ai apprécié la flexibilité, la personnalisation et la facilité d'utilisation de Salesforce, ainsi que son excellent support client et son évolutivité pour répondre à nos besoins. Cons J'ai noté que le coût est un peu élevé pour les petites entreprises comme la notre, tandis que j'ai signalé des problèmes de performance. Review Source CK Christian K. Account Executive Computer Software Used the software for: 2+ years ### "Salesforce Service Cloud" June 14, 2022 4.0 Pros Intuitive CRM for customer service and support for our business. We're able to easily organize and prioritize service tickets and respond quickly to customers. Cons Reporting isn't where I'd like it to be and building reports can be complicated. Review Source VR Verified Reviewer Campaign Manager Marketing and Advertising Used the software for: 2+ years ### "Best CRM Tool in the Market" March 28, 2019 5.0 Pros Ability to connect from different devices Easy to enhance based on the altering requirements Security check feature by sending verification code to Mobile number Best CRM Tool in the market simply Cons UI can be more interactive and colourful. Review Source FT Francesco T. Sales Manager Used the software for: 2+ years ### "As Sales Manager I use Salesforce on a daily basis, I easely check and organise the work of my team " June 21, 2018 4.0 Pros WHat I like the most is that you can do personal reports with no limits, creating graphs and exporting it for external use Cons I think there are too many things "locked" and many things could be avoided to make every page more easy to read Review Source DT Deb T. IT Director Primary/Secondary Education Used the software for: 2+ years ### "Support for Users" September 7, 2018 4.0 Pros This is an easy to use, simple solution for a helpdesk software. The prices can be minimal if you choose the basic package. Cons For the price it obviously doesn't have many of the bells and whistles that much larger entities might need. Review Source AC Alicia C. Sales Coordinator Insurance Used the software for: 2+ years ### "Salesforce for business" January 28, 2019 5.0 Pros Business is not the same with Salesforce. Salesforce speeds the process of each step. You shouldn't do anything in business without Salesforce. Cons The update isn't complete. This makes use in both "Classic" and "Lightning" difficult. Review Source VR Verified Reviewer Business Development Representative Computer Software Used the software for: 6-12 months ### "Keeping up with a large database with Salesforce" December 18, 2018 5.0 Pros Being able to store and view an exponential amount of data Cons If there is an error with the system, I cannot fix it hands on. I need to get in contact with IT Review Source PB Pranay B. Finance Financial Services Used the software for: 2+ years ### "About Salesforce software " September 20, 2022 5.0 Pros Automatically get cibil score and shows details account Cons Easy to handle ..and operate any device like mobile tablet Review Source PR Phil R. Photographer Photography Used the software for: 2+ years ### "Slow loading " January 15, 2023 2.0 Pros Software is great for running reports and metrics . Cons The software is slow to load and the learning curve is steep. Review Source KL Kevin L. Product Analysis Used the software for: 2+ years ### "Using salesforce at work - creating cases, and running reports" November 28, 2017 4.0 Pros User interface is easy to navigate, when creating cases. When creating the setup, I like being able to customize my view. Cons we experience slowness often, but could be network related. Creating reports can be a little cumbersome Review Source Sara Natalie A. Analista Used the software for: 6-12 months ### "Used for automatic customer registration, without manual data entry, which is updated instantly with" March 21, 2018 4.0 Also used as a tool through email with personalized emails from 1 to many that simplify the reach of prospects. Pros Provides analytical tools and other services, such as email alert, Google search and access to customer rights and contracts, Provides an interface for case management and task management Cons The software must be well integrated from the beginning to be successful, and the complexity of CRMs often requires constant technical support. Data can quickly become obsolete if employees do not use the system correctly Review Source Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Complaint Management](https://www.capterra.com/complaint-management-software/)[ITSM](https://www.capterra.com/itsm-software/)