# Page 21 | Salesforce Service Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is Salesforce Service Cloud the right Service Dispatch solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136189/Salesforce/reviews --- Salesforce Service Cloud 4.5 (823) [View alternatives](https://www.capterra.com/p/136189/Salesforce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Page 21 - Reviews of Salesforce Service Cloud ## Showing most helpful reviews Showing 501-525 of 823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Ahmed S. Medical representative Pharmaceuticals Used the software for: 6-12 months ### "It makes our work easier " May 17, 2023 4.0 Pros simple to use , no crashes and amazing animations Cons there is a very annoying updates day by day Review Source DO Daniella O. Human Capital Manager Marketing and Advertising Used the software for: 6-12 months ### "Salesforce is complicated at the beginning, and a very good habit to be constant." December 7, 2018 5.0 Our team was a bit confused with its range of tools. On the other hand, after spending a few minutes and getting used to it, it was amazing how long it took us to use it, it saves a lot of time and space, its optimization can improve. Pros We are pleased to see the demonstration of this platform, what we could note in our database is the following. It has an interesting interface, very affordable when it comes to be used and a top quality technical service. Cons However, we must emphasize the negative things to make a balanced criticism, first of all we must know and be aware that it has a terrible performance and even worse optimization, and a range of tools quite confusing. Review Source HS Haley S. Customer Service Assistant Manager Retail Used the software for: 1-2 years ### "Good For Tracking Concerns" March 18, 2018 4.0 Pros We use the service cloud to track customer concerns and help answer questions more efficiently. It helps keep concerns straight between employees. Cons There are little glitches, and as this is a cloud system, we can lose responses and information if our internet has problems. Review Source VR Verified Reviewer Key Account Manager Apparel & Fashion Used the software for: 1-2 years ### "Great tool for a large sales team" May 13, 2018 5.0 Pros I like how easy it is to use, navigate , update customer profiles and use the reporting tools to measure sales metrics. Cons Sometimes this software can be a little manual entering new forms, prospects and updating client information. Review Source HF Hector F. Manager Used the software for: 2+ years ### "Changing our Sales Process Experience" March 19, 2018 5.0 Pros I like that it has so many features and many customizable options to fit our service. Easy search and organization tools allow us to look through thousands of customers quickly. Cons Overwhelming at first, but they offer a lot of support and training to really master the software. Have had for over 2 years. Review Source VR Verified Reviewer Asset Manager Investment Management Used the software for: 1-2 years ### "Sales Force - Not just for Sales" January 25, 2019 4.0 Overall i believe it is one of the best tools out there for a data and sales platform. Pros Sales Force is a very capable platform and can also be used for data and file storage. Cons It takes some time to get used to and not the most user friendly layout Review Source JW James W. Owner Used the software for: 2+ years ### "Lots of good functionality. Easy to pick up. Widely used so easy to get employees have experience ." September 16, 2017 4.0 Pros Lots of good functionality. Easy to pick up. Widely used so easy to get employees have experience using it. Often adding new functionality Cons We find it expensive and they should lower the price on the bottom packed. We overlook the pricing we have been with them a while and would rather not change. Review Source Michael G. Roadside Assistance Supervisor Consumer Services Used the software for: 1-2 years ### "Salesforce" October 11, 2018 4.0 Pros This product was great for connecting myself and other employees through one integrated system to manage and conduct sales activity. Cons I don't have much bad to say about this product. Great value in features and ease of use. Review Source Edward B. Senior Consultant Used the software for: ### "A game changing Cloud CRM" December 9, 2016 5.0 I have been using and developing with Salesforce for several years now, and use this product to completely transform businesses. This is no longer just a CRM product, with powerful Reports & Dashboards, to the new Lightning Apps that allow you to easier develop apps that are mobile ready. The Suite fully integrates with many other applications through their APIs and with the AppExchange you can install pre built Applications from the Cloud Pros Salesforce continually innovate their software with 3 free updates a year, and strive to improve their products and to be the best in the world Cons The price could sometimes be expensive, although most enterprise applications can be Review Source RK Romina K. Controller Accounting Used the software for: 2+ years ### "Más claridad con Salesforce " October 20, 2022 5.0 Pros El resumen de todos los indicadores en un solo reporte y con un solo click Cons Excesivos filtros, se pierde tiempo acotando Review Source AME Ailyn Mae E. Finance Associate Accounting Used the software for: 2+ years ### "Salesforce is a platform where you can see requests" November 17, 2018 5.0 Pros This app is very convenient. you can easily access this through mobile app. you can respond to clients request and support them with their issues using this platform Cons Sometimes when using this app in mobile phones, it crashes way too often, and also sometimes im having problems in recognizing url. Review Source IC Ionut C. Key Account Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Convenient system for managing business processes" January 20, 2019 5.0 Pros We use SalesForce to manage sales and marketing of the company. There is a built-in analytics system. You can create a task list within the system. A tool for creating detailed reports is available. Cons The system cannot use response templates for customer support, it lacks lead segmentation functions. Another drawback is that the software does not support the ability to track customer activity, and there are no normal competitive intelligence tools. Review Source KH Kellie H. Trainer Computer Software Used the software for: 1-2 years ### "Could Be Easier" June 8, 2022 4.0 Pros The terminology is easy and ability to customize makes it simple. Cons Very clicking. Have to click into too many places to uncheck a box etc. Review Source Brianna D. R. Project Manager Higher Education Used the software for: 6-12 months ### "Salesforce is a great tool " March 31, 2019 4.0 Pros There are many great offerings that Salesforce Service Cloud has available - one software to meet a variety of needs. It plays well with other software. Salesforce acts as my central location or nucleus to all of the different things I am doing. It's a very versatile software. Cons Customer service is slow. When using the contact form, I usually don't hear back for days. Review Source EL Emmanueliza L. Senior Product Assistant Retail Used the software for: 2+ years ### "Reliable support software" December 8, 2018 5.0 Pros We've been using this for years and I can say that it really helped build better relation with our clients. This platform gives us better way to give support and suffice their needs. Cons When I access this on my phone, it gets crashed. I experienced it only thrice. But now it runs smoothly Review Source IC Ilaria C. Recruiter Human Resources Used the software for: 6-12 months ### "Ottimo software " November 4, 2022 5.0 Pros È un ottimo software! Lo utilizzo giornalmente per la mia attività lavorativa, è lttimo per tenere traccia di qualsia sviluppo/aggiornato sui candidati ed il relativo iter di selezione. Cons Non ci sono cose che non mi siano piaciute del software. Review Source AT Annaliese T. Account Manager Veterinary Used the software for: 1-2 years ### "Powerful Efficiency Took " December 19, 2018 4.0 From an Account Manager standpoint this program is easy to use and makes sense to be able to complete my job on a day to day basis. Pros I love the fact I can find mostly everything with the search bar. I have worked with both the Salesforce Console 2.0 and Salesforce Lightening. I like the ease of finding the dashboards and reports in Lightening and in Console 2.0 the organization of the platform was set up really well. Cons It times out, or freezes a few times a day. Review Source Ngalla B. CEO Computer Software Used the software for: 2+ years ### "Salesforce service cloud review" November 9, 2022 4.0 Pros It's easily customizable. It also integrates well with other Salesforce softwares. Cons It's a little expensive compared to other softwares and the services it offers. Review Source AC Anthony C. Operations Financial Services Used the software for: 1-2 years ### "Great product but gets expensive fast " June 21, 2022 3.0 Pros The program is very customizable and navigation is very easy to learn Cons gets expensive fast with any customization you may need Review Source WA William A. Marketing Mechanical or Industrial Engineering Used the software for: 2+ years ### "We have been users for more than 5 years." September 6, 2017 5.0 Pros As we unlock more powerful features the customer service technicians have been awesome at contacting us in a timely manner and resolving our issues. Cons The learning curve is a bit higher than some of our new users have anticipated . We may be "bending the box" a bit on our usage. Review Source Tara L. Teacher Retail Used the software for: 1-2 years ### "Good program to use for growing a business" January 1, 2019 3.0 Pros I really like all of the different tools that this program offers, it has been really helpful. Cons I had a hard time learning the program at first but it wasn't something that would keep me from using it. Review Source TB Tanya B. Head of marketing Health, Wellness and Fitness Used the software for: 1-2 years ### "Non complicated tool where relevant access can be granted to all departments " September 7, 2022 5.0 Pros In terms of ERP order data storage, marketing product etc. all need some data to improve. Sales force can seem \[SENSITIVE CONTENT\] manage this limited access and the interface is easy enough (after one on boarding) for everyone to get the information you need. This is ofcourse the case when you are setting up a new system and need data plugs or if you don’t have strong BI Cons Not much, just needs one onboarding by someone who understands the data structure and system Review Source Suhayl Del Carmen B. Promotor de ventas Internet Used the software for: 6-12 months ### "You have a lot to choose from" September 12, 2018 5.0 Pros I think what I like most about this software is the ease of use and how well I can handle the relationship with customers, all the functions it fulfills and the different procedures it performs leaves me more than satisfied. Cons I can not think of something bad or that I dislike, really has an excellent team and their unconditional support for all users. Review Source VR Verified Reviewer VP, Global Sales Operations for Sabre Travel Network Used the software for: 6-12 months ### "Robust salesforce automation tool with mobile capabilities and strong partner community. " July 2, 2018 5.0 Support for strategizing and executing sales opportunities. Robust capture of information for executive insight. Pros Streamlined interface. Strong mobile capabilities. Rich partner community offering integrated solutions. Cons Single instance forces customers to upgrade whenever Salesforce decides. This has led to some issues as last upgrade broke some functions in our deployment. Review Source AR Andres R. Assistant university professor Education Management Used the software for: 6-12 months ### "Salesforce, a good digital Marketing platform." December 5, 2018 5.0 The truth seems an App very interesting in the personal, is very easy to use and has a very useful information for all types of merchants, plus we are fascinated with its technical support of high quality. Pros It has a very modern and well applied design, with respect to the interface, it is also quite interesting and aesthetic, it has good information about Marketing, in addition to its good technical support that provides total attention and confidence. Cons It has a somewhat slow interface, also has a very bad performance, not to say regrettable, like its optimization and also needs a good memory because it demands too much. 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