# Page 24 | Salesforce Service Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 24 - Is Salesforce Service Cloud the right Field Service Management solution for you? Explore 824 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136189/Salesforce/reviews --- Salesforce Service Cloud 4.5 (824) [View alternatives](https://www.capterra.com/p/136189/Salesforce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 9th, 2026 # Page 24 - Reviews of Salesforce Service Cloud ## Showing most helpful reviews Showing 576-600 of 824 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Courtney G. Marketing Campaigns Manager Computer & Network Security Used the software for: Less than 6 months ### "Salesforce Review" November 27, 2018 4.0 Overall though I am slowly learning how to use the product and how to efficiently use it that will help myself and team succeed. Pros Since I just started using the product what I like most is that you can easily create campaigns that you can connect to marketing tools like Marketo, which is extremely helpful for my Demand Generation team. This will help review leads and what is coming in for each campaign we are running. Cons It is honestly not the easiest product to learn if you have never used it before. The help center and support don't give beginners that proper tools to hop into the product and use quickly. Review Source VR Verified Reviewer Associate Financial Services Used the software for: 2+ years ### "Great system once you understand the capabilities" January 9, 2019 4.0 Great experience after using for 1 month. Pros The system is widely used and employees can take their understanding of the system to multiple future employees Cons The software takes some time getting used to and understanding all of the features, as is the case with most CRM systems. Review Source Ursula F. Designer Design Used the software for: Less than 6 months ### "Salesforce as a customer service representative" June 9, 2024 5.0 It was great to use for interaction with customers. I was able tot rack sales processes and also see how they integrated with marketing campaigns, and customer interactions. Pros It has a great user interface. It is very intuitive and easy to learn. Cons I felt a little limited when using the app Review Source maria teresa S. Microbiólogo Used the software for: 6-12 months ### "It is quick to use, it is not necessary to install any software or hardware for see results busines" April 30, 2018 4.0 Pros It has great ease of creation and control on the platform. It also allows us to have a quick response to any request. Cons it data can quickly become obsolete if it is not used in the system correctly. so it can be better Review Source MJ Martin J. Freelance Consultant Internet Used the software for: 6-12 months ### "Great comprehensive solution" January 16, 2018 4.0 Pros Very comprehensive and equiped for large scale operations. The team was very helpful during deployment and we have more functionality than we can use. Cons Price is always a down side but the post purchase support and functionality more than makes up for that. Review Source JG Joseph G. Accounting Manager Accounting Used the software for: 2+ years ### "Great if you have the support team to manage it" June 28, 2022 5.0 Pros Super customizable to meet all your needs, reporting capabilities is huge plus Cons Reporting isnt as easy as i'd like. i always had to ask IT to build a report for me. Review Source CC Claudia C. SEO optimizer assistant Used the software for: 6-12 months ### "A decent application for business" March 9, 2018 5.0 Pros In our company (although it is small), very important is the operational communication between office and remote workers, quick answers to customers. All this helps to establish SalesForce. Another advantage of software is the ability to use it both on working computers and on mobile devices. Cons Even the minimum tariff plan for SalesForce can be an unbearable financial burden for small businesses that are forced to save every dollar. Review Source Wesley S. Head Of Information Technology Airlines/Aviation Used the software for: 1-2 years ### "Gets the job done for the sales folks" December 4, 2018 4.0 Helped move from Notes to SF Pros This is a pretty powerful CRM. I think the best part is the dashboards. Sales folks typically like to see charts/graphs representing what they are doing compared to others. You can really setup some great dashboards in Salesforce. Cons It was a little on the expensive side. It wouldn't make sense for a smaller company to use this, unless they were exploding with growth. Review Source VF Val F. PM Insurance Used the software for: 2+ years ### "Salesforce for Sales and Service" October 6, 2016 4.0 Graite. Very powerfull platform if you need to support dynamic business. Used to support Sales process for P&C insurance product as an Agency Pros platform Cons price Review Source HD Hannah D. Customer Service Representative Retail Used the software for: 6-12 months ### "Service Cloud Review" May 9, 2018 4.0 Pros This app is so easy to use and customer support is awesome. Training is quick and easy too. The customization is a plus! Cons There are quite a few steps to take when finding the information we might need, which makes it a bit inconvient. Review Source AL Aleah L. real manerger Management Consulting Used the software for: 6-12 months ### "Salesforce Service Cloud" February 1, 2023 5.0 It was pretty good Pros The thing that i liked was that u can get support anywhere and they also offer a lot of things . Cons nothing everything is good and I LOVE ITT!!!! Review Source VR Verified Reviewer Stewardship Pastor, Ramsey Solutions Master Financial Coach Religious Institutions Used the software for: Less than 6 months ### "Has huge potential but difficult to learn" December 29, 2018 3.0 This software has great potential as a platform for CRM, but there is a major learning curve. Pros I liked all of the different features available through this software. It was very easy to import data and then organize it in different ways. I was able to create lists of leads, contacts, accounts, etc. Cons It was hard to learn how to use this software. It took a long time for me to be able to complete many tasks, the only easy part was importing data. I also had a hard time working with a team through Salesforce. I created a list on my end, but then my teammate was unable to view the same thing. Review Source TT Tyler T. Student Education Management Used the software for: 6-12 months ### "Good Software" December 15, 2022 5.0 Overall positive, it does the job in terms of entering time cards and allows me to attach notes where necessary. No complaints, it is an easy and effective software to use. Pros I use the Financial Force portion of Salesforce for time entry to determine billable and non-billable hours. It is efficient and effective to assign hours to each day and assign notes where necessary. Cons The user interface could be nicer. It is very plain and it could be redesigned to have a slightly better user experience. Review Source VR Verified Reviewer System Engineer Computer Software Used the software for: Less than 6 months ### "One of the best ways to keep in touch with your customers" January 30, 2020 5.0 Service Cloud allows us to track case management with our customers in a seamless way that lets us stay connected to the rest of our sales data. Pros Service Cloud is a great offering from Salesforce that lets you keep in close communication with your customers about their experience and problems. The fact that you can customize Service Cloud to be anything you need it to be pushes it far above and beyond other competing products. Cons Of course like with all other Salesforce tools there is a high learning curve and you need to have professionals designing and customizing the system but it is well worth it. Review Source aH ana H. Skills Coach Banking Used the software for: 1-2 years ### "I expected more, the behind the scene reporting was cumbersome. Loading leads into the system was a lengthy process " September 15, 2017 4.0 Pros Great tools for call record keeping (calls and all communications) Lead assignment between agents Customer profile creation Cons Difficult behind the scenes (leads loading) Working with excel and adding the leads to Sales Force was very particular and difficult Review Source JG Jacques G. PMO Director Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Salesforce Lightning Essentials" August 1, 2018 5.0 Pros \- Good price for functionalities included; perfect for small companies; - Installation is a breeze; - Training material is very exhaustive and complete. Cons \- Migrating to more elaborate versions will cost a lot of money; - Purchase process was a real pain: salesperson not knowledgeable at all and offer most expensive version upfront; - Configuration is a bit tricky, especially is no experience beforehand Review Source TA Thomas A. VICE-PRESIDENT CREATION Computer Software Used the software for: 6-12 months ### "Functional online marketing and sales management system" January 1, 2019 5.0 Pros For sales management and marketing, we use the online SalesForce system. The service allows you to create detailed reports and send notifications to customers. There is a built-in storage for files. You can organize email-list. Cons The online tool SalesForce does not allow you to work with documents in your account. There is no possibility to create two or more sales funnels. No SLA control function. Review Source IJ Igor J. Cloud Lab Administrator Media Production Used the software for: 1-2 years ### "Service Cloud Review " August 27, 2018 4.0 Pros Salesforce Service Cloud gives us a lot of opportunities to automate tasks. The system provides a very good reporting module. Cons Salesforce Service Cloud is a very good system but for me it is extremely difficult to use and difficult to implement. Review Source HM Haley M. PR/Marketing Intern Retail Used the software for: 6-12 months ### "Excellent for Customer Service" December 20, 2017 5.0 Pros We use Desk in our customer service department and it is great for having many users in the same inbox at once. It pulls in our emails from several different accounts and even chat transcripts and facebook messages so we have everything in one place. Very happy! Cons Resolving many emails at once can be slow and every once in a while forwarding doesn't work, but these are usually quickly resolved! Review Source Sage C. Medical Device Sales Representative Medical Devices Used the software for: Less than 6 months ### "Organized sales tool" September 22, 2018 5.0 Pros The layout of the software is very organized and makes tracking sales a lot easier. Cons There are sometimes lagging issues with loading the dialer or the next lead. Review Source AF Austin F. Bussiness Development Insurance Used the software for: Less than 6 months ### "Salesforce " December 11, 2019 5.0 I knew it existed but I never used it. If I ever had a problem I always had our own tech support resolve the problem. Pros I used this software a little while when I was in sales. I liked the task list the most, it was easy to create and being able to attach the particular individual's profile that you plan to call to the task. It helped you to easily organize your work load. Cons Some parts of the software felt a little clunky, it needed some updates too improve the user experience/functionality. It was nothing major, I still was able to do what I needed to do on the program. Review Source AB Abdul B. Data analyst Individual & Family Services Used the software for: 2+ years ### "Salesforce Review" December 5, 2018 4.0 Pros Fully customizable and advanced features Cons Resticted Matix Report columns and raws Review Source CL Cristina L. Business Analyst Health, Wellness and Fitness Used the software for: Less than 6 months ### "Buen software de CRM para grandes equipos de ventas" November 2, 2022 5.0 Pros Me gusta la facilidad de implementacion así como lo userfriendly que ed en su versión inicial.Se pueden buscar muy facil cliented y tener fichas de informacion y segmentacion muy completas además del posible desarrollo sinse cuenta con un buen equipo de It Cons La nueva presentacion rn la ultima version. No me parece tan manejable y acabo saltando a la interface anterior Review Source RP Richard P. Computer Software Used the software for: ### "Desk.com has had a very positive effect for our Customer Service" November 28, 2014 4.5 Pros The Software is easy to use and very intuitive. It improves the performance of our Customer Service Agents and is rich in features with the ability to customize it to our needs. The Desk.com staff are professional, and respond to support cases quickly. There is a sense of fun behind each interaction that we have with their employees. Cons There are a few areas of the software that could do with the improvement. The areas that are important to us are resolution SLAs and the ability to subtract the time a case has been in the customer's hands. This is not easy to implement, but with the help from the technical resources, we are nearing a solution for this. Also, we have a number of customers that share cases. This is not easy to handle from the portal, because the company admins for a company have read only access so they are not able to add their own comments and they cannot view/download case attachments. Review Source jM julio M. It digital manger Used the software for: 1-2 years ### "awesome salesforce software" October 4, 2016 5.0 so good, i'll continue using more years ans alos i gonnna use the oder clouds and ill try to connect them all. imagine to have a 360' customer information available any time and place. the customer journey an experince will be great Pros a lot features Cons kind expensive Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.