# Page 25 | Salesforce Service Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 25 - Is Salesforce Service Cloud the right Field Service Management solution for you? Explore 824 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136189/Salesforce/reviews --- Salesforce Service Cloud 4.5 (824) [View alternatives](https://www.capterra.com/p/136189/Salesforce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 9th, 2026 # Page 25 - Reviews of Salesforce Service Cloud ## Showing most helpful reviews Showing 601-625 of 824 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GS Giulia S. Consulente Vendite Hospitality Used the software for: Less than 6 months ### "Buon software per marketing" July 7, 2023 5.0 Pros Mi è capitato di usare Salesforce per la gestione dei clienti e tutto sommato lo consiglierei Cons Non ci sono aspetti da segnalare, forse l'unico è il costo del servizio Review Source BJ Becky J. Computer Software Used the software for: ### "Is It Possible to Love a CRM? Desk might just be the one." November 28, 2014 5.0 Pros I don't know about you, but at my company, support is the heart of our product. Before Desk, though, we were juggling Outlook emails, duplicating responses, and it was all too easy for something to slip through the cracks. Now, we're saving time, money, and building customer loyalty thanks to Desk's intuitive processes. Need awesome case management tools, API integration, and an easy to use UI interface to help you manage your team? Desk makes it a breeze! Cons Brief service outages (perhaps, simply due to updates?) are really the only show-stopper, but I love that when these infrequent glitches happen, the Desk team makes it easy to tell that they're (1) working on a solution and (2) doing it quick! Review Source VR Verified Reviewer Integrated Specialist Insurance Used the software for: 6-12 months ### "Easy to use" December 10, 2018 5.0 Pros Salesforce has a very functional user interface, and is easy to use. Cons There's actually nothing that I would report that I don't like about this software. Review Source AM Akina M. Accountant Used the software for: 6-12 months ### "Difficult to learning software" February 19, 2018 4.0 Pros In SalesForce, I really like to generate reports, distribute tasks and monitor their execution. Although the system is complex, you can understand it. Cons When choosing a tariff plan, do not forget to specify how you will communicate with technical support. The cost we chose does not include talking on the phone, which is sometimes uncomfortable. Review Source CV CLaudien V. Senior Account Manager Automotive Used the software for: 6-12 months ### "Selling force" December 16, 2018 5.0 Pros Salesforce is the most complete and simple CRM I was given to use. You can associate the applications you want to your account, depending on your needs, and all will communicate between them. Cons I don't have any problems so far. Maybe we could say you need a powerful computer if you want to open several apps fril Salesforce at the same time ! Review Source VS Val S. Marketing Analyst Used the software for: 2+ years ### "Sales force is a robust, customizable CRM software. " July 9, 2018 5.0 Pros The support and trained administrators can help you create the workflows you need to make your business thrive. Cons It appears cumbersome to learn and that perception by newbies can seem overwhelming. But after they get in there and use it, it is pretty smooth sailing. Overall, I can't think of any real cons. We have been successful in using it and customizing it to our needs. Review Source aW anne W. performance consultatn Insurance Used the software for: 2+ years ### "Salesforce-Ease of Use" September 25, 2018 5.0 Pros The tabs at the top; easy navigation; well laid out Cons This is probably more depending on the account being viewed, but the amount of needing to scroll and search for specific details. Review Source MM Moises M. VP of Finance Construction Used the software for: I used a free trial ### "Needs Daily Interaction" July 26, 2023 3.0 All users must be moderate to experts in order for this to be worth the price tag Pros This program helps in keeping all the information needed for sales Cons It needs to be updated on a daily basis Review Source MA Mustapha A. senior analyst Market Research Used the software for: Less than 6 months ### "Pillar for customer satisfaction" August 21, 2021 4.0 i was using it to solve the customer service team' issues/ concerns that the clients have Pros Got tons of features that can be used to customize the business needs, with the ability to integrated with other tools that can result in achieving customer satisfaction and maintaining it. Cons Not a user friendly tool, that a new comer or a classic user can easily use Review Source JF Josh F. Director of Marketing Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Can't go wrong with Salesforce products and services" September 9, 2016 5.0 Pros Integration with Salesforce obviously makes this product easy peasy to use. Further, it makes it easy to extract as much value as possible. Cons I haven't encountered any problems with this product. As for the vendor, I've never had any problem getting issues resolved when I need to call the Salesforce folks. They are typically very timely and friendly which is appreciated. Review Source VR Verified Reviewer MIS Specialist Outsourcing/Offshoring Used the software for: ### "Just go with it. " March 13, 2018 5.0 Pros Salesforce CRM is just a perfect solution for a company as it not only gives the CRM solution but also provides the satisfaction survey as well helps in develop the multiple reports, as it is a centralized system. It is easy to understand and adaptable moreover customization as well. It helps to track the customers as well as it is helpful in increasing the employees productivity. Cons Pricing: For some small businesses, pricing may also be an issue. Drag and Drop: It would be great to be able to drag and drop a file directly. Training & Development: It’s not a user friendly platform. It would be better, if Salesforce can start conducting training session for new users. Review Source JG Jean G. Executive Customer Service Account Manager Information Technology and Services Used the software for: 6-12 months ### "Great consolidation of features" July 6, 2017 5.0 Pros Ability to track leads and record progress. I used Salesforce everyday to enter my leads in and to watch progress of any related business unit leads. The software helped me become more organized and be on top of things. Cons Numerous tabs. Maybe drop down menu can help improve interface. This is really the only con I can think of. Review Source RM Rony M. SVP, Sales Computer Software Used the software for: Less than 6 months ### "Convenient CRM-system for business" November 15, 2018 4.0 Pros I use Salesforce CRM for 4 months. I like the fact that the personal account displays the history of interaction with customers, which makes it convenient to study sales analytics. Also a big plus is the availability of a tool for creating surveys among company employees and customers. Cons Among the shortcomings I will note the complicated process of creating reports. Sometimes it takes from 10 to 15 minutes to create a small report, and I may need dozens of such reports a day. Review Source AC Ashley C. Community Admin Medical Practice Used the software for: 1-2 years ### "I love this product" October 4, 2016 5.0 I am a SF Community Admin and we just started using SF Communities. We already use SF for our internal sales team, services, financial team and support department, but we are very new to the client facing aspect of Salesforce. So far I am very pleased. The clients are excited about the knowledge we are able to present to them, the portal - case and portal - chat features, the chatter Q&A and the ability to post product ideas. As an admin, I am impressed with all the training tools and the ability to learn on the go. I recommend this product to everyone I know. Pros Ease of use Cons Inability to sync lightning features to our antiquated Community. :) That more our fault than theirs. Review Source KP Kendal P. CEO Management Consulting Used the software for: 1-2 years ### "Great if you wanted bundled business services" July 5, 2018 4.0 Pros At it's core Salesforce is a CRM company that is trying to diversify into a one stop shop for your business software needs. Cons It's not always better to bundle your services, I've found it better to use the industry leading software for their core business product, no need to compromise on quality for the bundled version. Review Source AK Alexandra K. Retail Supervisor Retail Used the software for: 1-2 years ### "Salesforce" February 6, 2020 5.0 We used salesforce to keep track of sales at all stores and see what more we needed to do. Pros This software comes in handy when getting your work team together to discuss sales. It allows everyone to be a part of the aoftware at the same time. Cons Sometimes I wouldn't get the notifications about the sales and it was hard to learn right away. Review Source LY Li Y. IT architect Computer Hardware Used the software for: 1-2 years ### "service cloud review" October 5, 2016 3.0 requires a lot of customization to nail the function gaps. lightning is not ready for enterprise which disallow us to switch to the new lightning experience Pros the CRM platform Cons not meeting enterprise need Review Source mP maggie P. Therapist Used the software for: 1-2 years ### "Software ahead of it's time!" July 2, 2017 5.0 Pros I used this software when I was a case manager and I never had a problem using it. If my practice was going to expand, I would purchase it and not think twice. Review Source SA Sunny A. CEO Computer Software Used the software for: 1-2 years ### "Easy Modification" March 20, 2018 4.0 Pros Salesforce.com is very easy to use. They have very helpful, friendly and responsive staff. I am excited to see how my organization will expand the tools offerings. Cons Other Thant that we find no major flaws with the product. It looks like a traditional system but need to have more front-end capabilities improved. Review Source CN Chi N. Recruiter Staffing and Recruiting Used the software for: 2+ years ### "Salesforce Pipepline" May 1, 2019 4.0 Pros We use it to keep track of our sales pipeline. It helps us with our work in tracking where an order is at. Cons It can be cumbersome to use and hard to navigate. Review Source MA Mariam A. Technician Medical Practice Used the software for: 6-12 months ### "Desk.com" September 18, 2018 3.0 Pros Lots of incoming and outgoing e-mails can be made at once and you can track them all easily. Customer service is helpful. Cons I did not find it very easy to use. Only one person can work on a ticket at a time and other users won't be able to work on it. The interface could improve and be more user-friendly. Review Source JI Jake I. IT Support Analyst Hospitality Used the software for: 1-2 years ### "Core Functionality - Limited Features" July 3, 2018 4.0 Pros It's easy to dive into Sales Force because of the Trail Blazing app. A lot of great core functionality but doesn't contain any flashy features. Cons Setting up some of the Groups/Rules can be a bit difficult even with the training. It's easy to get started but not intuitive when it comes to customization. Review Source BG Boris G. SEO-optimizer Used the software for: 6-12 months ### "This is not a simple CRM, but a good tool for forecasting" January 28, 2018 5.0 Pros In our company, SalesForce is used not only to manage projects and contacts - based on the data added and processed in CRM, we receive and successfully use some forecast information. Cons The price of software is too high, at first it was difficult to understand and configure all the modules. Review Source FC Federico C. Business Developer Used the software for: 6-12 months ### "The best CRM solution in cloud" October 10, 2017 5.0 Pros The structure in cloud allows a fast and immediate management of all changes, with the possibility to manage your sales force in the best optimized way, with enormous advantages Cons The modular structure results very helpful, but initially requires to spend some time to study it Review Source AC And C. Business Solutions Support Analyst Government Administration Used the software for: Less than 6 months ### "Simple and very detailed " February 14, 2023 5.0 Pros Along with the trailhead training. This software is very easy to follow along and very detailed as to what you are capable of doing.. Cons There was a couple training pieces that could be detailed better Review Source Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Complaint Management](https://www.capterra.com/complaint-management-software/)[ITSM](https://www.capterra.com/itsm-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.