# Page 26 | Salesforce Service Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 26 - Is Salesforce Service Cloud the right Field Service Management solution for you? Explore 824 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136189/Salesforce/reviews --- Salesforce Service Cloud 4.5 (824) [View alternatives](https://www.capterra.com/p/136189/Salesforce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 9th, 2026 # Page 26 - Reviews of Salesforce Service Cloud ## Showing most helpful reviews Showing 626-650 of 824 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MZ Marion Z. Responsable CRM Marketing and Advertising Used the software for: Less than 6 months ### "Un excellent logiciel SAV" February 20, 2023 5.0 Pros Salesforce Service Cloud ne regorge pas de fonctionnalités mais permet de gérer facilement les tickets de support client, les interactions sur les réseaux sociaux, les connaissances clients, les chatbots et les analyses de performances dans notre cas. Le point fort réside pour nous dans la personnalisation de l'outil Cons Dans un milieu / environnement restreint, Salesforce Service Cloud peut être plutôt onéreux. Nous envisageons d'ailleurs de changer de solution pour une moins chère. La courbe d'apprentissage est également longue et il faut le prévoir dans les ressources. Review Source AS Andrew S. Director Used the software for: 6-12 months ### "Service Adoption" October 4, 2016 4.0 Software is great, but adoption has been difficult and add ons to the product can be expensive. We are looking into additions, but I need the backing to sell to the CFO. Pros It brings transparency to cross-functional teams collaborating on cases. Cons Adoption and integrity of data. Integration with SQL database. Review Source Timan G. Used the software for: ### "Salesforce: As Powerful and Expensive as you wish" October 24, 2016 4.0 The Salesforce CRM is a solid option for our sales org. However, many functions cost extra. The tools for monitoring your business accurately may not be included in the base software. Be prepared to spend extra money for features like commissions and splits tracking and unique scheduling. Review Source cS cecilio S. it manager Insurance Used the software for: 1-2 years ### "users of service cloud.............................................................................." October 4, 2016 3.0 i,am very satisfy with the product, the company is other with service to our costumer , ............................... Pros easy to use Cons good Review Source TW Tim W. IT-Consultant Information Technology and Services Used the software for: Less than 6 months ### "Putting the customer first" September 11, 2021 5.0 I don't use Salesforce Service Cloud myself, but supported the implementation and data analysis. Pros Like (almost) every Salesforce product, the Service Cloud integrates uniquely well into business processes. By implementing additional fields and, if necessary, objects, the Service Cloud adapts very well to the company's requirements without causing a lot of effort in the implementation. Own implementations in Apex are only sometimes necessary. Cons Since Salesforce Service Cloud, as the name suggests, is hosted in the cloud, all knowledge about customers is handed over to another vendor. I don't see this as problematic, but I have seen customers with concerns/fears. Review Source GC Grant C. Account Manager Computer Software Used the software for: Less than 6 months ### "Salesforce.com Service Cloud Strengthens Customer Focused Account Management" October 27, 2016 5.0 SFDC's Service Cloud enable's me as an account manager to quickly pull up customer cases to address issues with customers in real time. This is especially helpful when used with the SFDC mobile app. The integration with SFDC Sales Cloud allows me to get up to speed on customer cases and issues so that I can improve the customer experience from an account management perspective and work directly with the support team to help resolve issues. This solution has enabled me to provide quick insight and solutions to my customers, that used to take days or weeks to research. Pros Integration with CRM and real time data. Ability to view customer cases from mobile device and communicate with services support team through chatter. Review Source VR Verified Reviewer Consultant Internet Used the software for: 6-12 months ### "Salesforce is a very good CRM" May 17, 2019 5.0 Pros It's easy to find what you need thanks to an intuitive search bar. There is good level of security and the easiness to use of a cloud service Cons Customer service is slow compared to alternative products Review Source LaG Luis armando G. Director general Legal Services Used the software for: 2+ years ### "Gestión de personal fuerza de ventas" October 29, 2022 5.0 Positiva en términos generales Pros Controles internos seguimiento a fuerzas de tarea Cons Precios son algo altos y sofisticación elevada Reason for choosing Salesforce Service Cloud Excelente estrategia publicitaria Review Source KZ Kaloyan Z. Customer Sales Representative Financial Services Used the software for: 6-12 months ### "Revolutionary " May 23, 2018 5.0 Pros Salesforce really changes your perspective as to what you think your maximum productivity looks like .What I love most are the infinite process tracking options ,they really help you reach your best and surpass it . Cons The program isn't that user-friendly and would benefit from someone in the office specifically being assigned to deal with it ,to help people through the learning curve . Review Source JJ Juan J. Consultant Computer Software Used the software for: 6-12 months ### "Salesforce Service Cloud: Powerfull CRM" June 22, 2022 4.0 An incredible option of a CRM for middle to big projects Pros Great number of integration packages that are ready to use and enhanced functionalities. Cons High curve of learning to be able to use all the capabilities, there's a lot of documentation and guides but takes a lot to learn it Review Source JB Jonathan B. VP Product Information Technology and Services Used the software for: 2+ years ### "Good but lacks enterprise level support" September 6, 2017 4.0 Pros Highly dependable, well targeted in feature and functionality towards my needs. The orientation of this solution is on target with market requirements. Cons As with most things Salesforce, service is a challenge and I find the support infrastructure to be lacking. Review Source SS Sarah S. Sales Development Representative Information Technology and Services Used the software for: Less than 6 months ### "Good CRM tool" November 30, 2021 5.0 Pros Tabs are easy to use and interface is no fuss. I can easily file mblead forms and daily KPIs. it interfaces with other programs easily Cons the UI could look nicer, it can be slow to load Review Source AV Aditya V. Support Services Specialist Used the software for: Less than 6 months ### "Good one" July 10, 2018 5.0 Pros Ease of use is excellent, even there is no lag when searching the information in the sales force tool. Access to two different interfaces console and service helps to work in our comfort zone. Cons There is no such cons bug only thing which can be suggested is about the display/interface. interface can be updated as it should look more easily and simple rather then clumsy. Review Source TG Tanya G. Lawyer Computer Software Used the software for: 6-12 months ### "A useful platform, but difficult to master" December 8, 2018 5.0 Pros In our company, SalesForce is used to solve many problems, for example, for comfortable tracking of customer contacts. It is possible to easily integrate with programs for documents. Cons I had to spend a lot of time on the partial study of the available functionality that I need at the current time, so I think that in order to complete it, it will take a lot more. Review Source CG Chiara G. Digital Marketing Manager Entertainment Used the software for: 1-2 years ### "Complete package" May 2, 2019 5.0 Pros Good tool to verify marketing and sales performance. Good Sandbox to learn the tool and understand how to use it for beginners Cons Importing and exporting data could be improved. Almost too many functions – it takes a bit to learn them properly Review Source ML Marcus L. Sales Associate Retail Used the software for: 1-2 years ### "Usability and functionality are top-tier.Usability is top notch!" January 14, 2016 4.0 Pros Salesforce has created a product that is an industry leader in the CRM field, and this product is not far from that. Managing customer needs on another interface is typically difficult, but this software simplifies the customer relationship process. It makes interactions more seamless for both customer and provider alike. Cons Learning curve can be steep for the uninitiated with Salesforce. Responding to complaints can be cumbersome. Review Source JG JK G. Resource Specialist Used the software for: Less than 6 months ### "Expert Database" July 12, 2018 5.0 LOVE the chatter function. My company is nationwide and we have created multiple groups to ask pertinent questions and get feedback. Pros My organization does a great job of keeping up with this software so it is very user and customer service friendly Cons The search function isn't the "smartest". If you don't include a space or spell something incorrectly it doesn't always find what you need Review Source NT Nick T. Director of Sales Computer Software Used the software for: 6-12 months ### "Such an awesome Customer Success Platform" July 6, 2015 5.0 Pros Desk.com is dead simple to use. It was particularly easy to get up and running on the platform. Tens of thousands of words in hundreds of articles on dozens of topics. Integrating our Facebook and Twitter streams, setting up the support center with our custom design ethic, setting up the backend case management rules. Etc etc. It was a lot of work, but Desk.com made managing the switchover to their system a tolerable thing. They are very thoughtful about onboarding, which is refreshing. Cons Like Salesforce itself, the Desk system can be a bit needlessly complex. Review Source MD MARCELLA D. CX Expert Information Technology and Services Used the software for: Less than 6 months ### "Best CRM for medium-large companies" August 5, 2020 5.0 I started using Salesforce since 2 months and until know I think is a good tool to keep track of business and increase sales Pros A very flexible CRM that allows entire company to have a great overview of the business, it has easy integration with salesloft. Cons The set up at the beginning can be difficult migrating the data from the previous CRM, but in the end is worth it Review Source JL Jason L. Computer Software Used the software for: 1-2 years ### "SFDC Desk help" February 20, 2015 4.5 Pros It really helped our customers with solving their problems and one location for people to go to. Cons You need to hire a staff just to support this platform and focus in depending on the level of support for your product. Review Source BM Barbara M. Business Development Manager Construction Used the software for: 6-12 months ### "Salesforce review" December 31, 2019 4.0 Good tool to visualize sales results in different locations Pros It provides relevant information on customer needs. The analytics system is pretty good, as well as the reporting Cons It’s very expensive, there are cheaper alternatives available that could be better according to the relevant needs. Also, sometimes we had issues with duplicated content Review Source tP tony P. Corporate Sales Machinery Used the software for: 6-12 months ### "Salesforce Review" April 18, 2017 5.0 We have recently implemented Salesforce and it has given an ease of use to organize sales reps activities and to track received orders and sales numbers. Pros ease of use, organization Cons sometimes hard to edit notes Review Source VR Verified Reviewer Project Manager Marketing and Advertising Used the software for: Less than 6 months ### "Great potential" March 4, 2016 4.0 This is a great cross-platform tool that is easy to implement. It's robust enough to get pretty complex with processes, but unfortunately there is a learning curve to this kind of customization. The price is a bit high, especially if you're not taking advantage of said customization. Pros Easy to implement, supports all devices, customization Cons a bit pricey, you really have to 'learn by doing' Review Source KR Kristina R. Marketing Cloud Administrator Media Production Used the software for: Less than 6 months ### "Easy, time-saver and intuitive" November 1, 2023 5.0 Pros Great platform, easy to use for all users. It's interesting to work in Service Cloud because of lot of great features. I like the fact that we can integrate it with Marketing Cloud and target leads we captured in Service Cloud. Cons Nothing comes to my mind at the moment. Review Source CC Christiana C. Social Media Marketing Consultant- Leavraging on social media to create NGO awareness Non-Profit Organization Management Used the software for: I used a free trial ### "Easy to use CRM" December 15, 2018 5.0 Pros Our team uses the visual dashboard to track works and what we do for our clients. The record keeping and team working together are what I enjoyed most. Cons Seems to be working fine but be prepared for the limits before investing into it but it sure have features that will help sales. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.