# Page 29 | Salesforce Service Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 29 - Is Salesforce Service Cloud the right Service Dispatch solution for you? Explore 824 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136189/Salesforce/reviews --- Salesforce Service Cloud 4.5 (824) [View alternatives](https://www.capterra.com/p/136189/Salesforce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Page 29 - Reviews of Salesforce Service Cloud ## Showing most helpful reviews Showing 701-725 of 824 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SG Sam G. Controller Medical Practice Used the software for: Less than 6 months ### "Ease Engagement with Customers" December 14, 2016 3.0 Customer engagement becomes easy by using Salesforce service call center. Helps to supports customer with proper information immediately whenever needed. Track of all the services provided through case management. Pros Useful to track of all the service provided userfriendly Interface is really good Cons price is high as compared to other vendors Review Source MD Maureen D. Computer Lab Manager Higher Education Used the software for: 1-2 years ### "Salesforce CRM for Events!" January 12, 2017 4.0 Using Salesforce Cloud for our events has made it so much easier to keep track of enrollment to all of our events. The initial setup is a bit of work however once in place, the maintenance and use of the software are pretty straight forward. I enjoy being able to clone templates from previous events and customize them to our needs whether it is for a training or a tech show. It's also very user-friendly when it comes to tying the software to a tablet, iPad or iPhone. Great product and look forward to seeing what this product can do for us in the future. Pros Flexible and mobile Cons Nothing major at the moment. Review Source SR Sapana R. Sales Manager Computer Software Used the software for: Less than 6 months ### "Amazing way to run your Services" November 16, 2016 4.0 Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support, based on the company's CRM software for sales professionals. Pros It does help service my clients and that translates into sales, easy to use and understand Cons I really love Salesforce and I don't have anything I dislike. Review Source KC Kristin C. Digital Marketing Specialist Marketing and Advertising Used the software for: 6-12 months ### "Great Customer Management Tool" August 2, 2018 4.0 Pros I love how easy it is to track customers and create leads, cases, etc associated with those customers. Since you add cases on a contact level, you can remember who you were working with at a company on a specific project, issue, etc. Cons The dashboard could be a little more modern. Review Source AS Andrea S. graphic designer Consumer Electronics Used the software for: I used a free trial ### "NECESSARY IN THE COMMERCIAL AREA" December 5, 2018 4.0 Pros Easy to use, very complete and dynamic Great tool, platform to take advantage of sales opportunities and business administration. Cons I would say that it has taken me a while to familiarize myself with this tool since it is very complete, powerful and robust. I recommend it Review Source HS Herve S. Data Analyst Non-Profit Organization Management Used the software for: 1-2 years ### "Very comprehensive CRM" January 13, 2019 4.0 Pros The features offered by salesforce are simply excellent Cons There is not a great deal of autonomy you have a system admin which spoils the experience Review Source CG Carmen G. Senior Managing Director Management Consulting Used the software for: 6-12 months ### "Service Cloud Review" April 19, 2018 4.0 Solid application. Great analytics and CRM functionality. Pros Very intuitive software to use. Good workflow functionality. Minimal training required. Good analytics. Cons It is a little expensive compared to other applications. Reporting capabilities could be more robust. Review Source GH Glenn H. Project Manager Management Consulting Used the software for: Less than 6 months ### "Project Manager" January 24, 2017 5.0 Salesforce is a complete platform. Everything you need to make your company shoot for the stars is here. The ease of use and development is an advantage plus its accelerators give so many options to improve other needs Pros Ease of customization Ready to use Available accelerators Cons Modularized licenses Cost Review Source AS ADam S. Sales Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Great to use, easy integration with Salesforce" February 15, 2018 5.0 Pros Incredibly easy integration with salesforce, saving time and resources. Easy to use as well! Quick learning curve. Cons For me it was not a big con, because i use salesforce, but i feel it wouldn't be as easy to use if you currently dont use salesforce. Review Source VR Verified Reviewer Software Engineer Information Technology and Services Used the software for: 1-2 years ### "SalesForce Service cloud" August 25, 2022 4.0 Pros Using Salesforce service cloud organizations can respond very quickly to consumers. Cons SalesForce service cloud is highly complex. Review Source AK Adrienne K. TV Anchor Broadcast Media Used the software for: I used a free trial ### "Great Individualized Support" April 8, 2019 5.0 Overall experience was great! It was super easy to set up and operate. I had to change a number of settings, but it was pretty simple and easy. I found the auto-assignment rules saved time and streamlined tasks. Pros I like that the software allows you to offer help customers and mobile employees no matter where they are with its platform. Cons I think there are some limited options with pre-built data fields. The software doesn't let you update labels to fit certain situations. Review Source VR Verified Reviewer Senior Developer Financial Services Used the software for: Less than 6 months ### "Overall good, powerful and versatile." May 16, 2018 4.0 Pros Salesforce is incredibly versatile, does all the usual things such as order / client history, surveys, satisfaction results, etc. Learning it is pretty straight forward and plenty resources to find out what you don't know. Cons Customising Salesforce is a pain, it takes a long time to accomplish, which obviously has a direct impact on budget. Not so sure about the forecasting part either. Review Source JR Jeswanth R. Technology Analyst Information Technology and Services Used the software for: I used a free trial ### "Use of Salesforce service cloud" November 10, 2022 5.0 Pros Salesforce is one of the top customer relationship management (CRM) Tool available in the market.We use Salesforce for different modules like sales, marketing, services. Cons I didn't get a chance to use this Tool for the live project. Review Source DR David R. Sales Manager Computer Software Used the software for: 6-12 months ### "Good to track support queries" August 3, 2018 4.0 Pros This software is a good way to track support queries from clients. It syncs well with other communication channels Cons The interface could be a bit friendlier and allow easy to view categories. The data entry of clients can be a pain Review Source JT Jasper T. Assistent Primary/Secondary Education Used the software for: 6-12 months ### "Desk.com" May 24, 2018 4.0 Pros Great program, i really like the way it works and how everything is layed out very clearly and easy to find Cons sometimes the program doesn't respond the way i'd expect it to, but this is probably because of mistakes on my side Review Source SB Spencer B. Software Engineer Computer Software Used the software for: 6-12 months ### "Desk.com Review" September 25, 2018 4.0 Pros It has a phone logs so you can easily manually log. And I really like on how they lay out this product. Cons I just noticed that when you're finding some information that you need it really takes time before you found it. Review Source KN Karin N. Construction Used the software for: ### "Desk.com Review " December 23, 2014 4.0 Pros I like the software and the vendor and have become more familiar with it through time and use. Cons I cannot think of anything that I do not like. It did take me a little time to read and setup, but it was worth it. Review Source RC Russ C. Computer Software Used the software for: ### "Russ' Desk.com Review" January 15, 2015 4.5 Pros It's easy to add a level of transparency to client interactions among our client support team. It's easy to add articles and easy to add/use macros for commonly asked questions. Filtering emails to reps is fairly easy. Cons I wish you could customize the help center a little more. When more than one rep supports an account, it can get a little messy. It's also limiting on signature customization. Review Source EO Elaida O. Recruitment Specialist Used the software for: 6-12 months ### "desk.com review" November 2, 2018 5.0 Pros I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you. Cons My observation and according to my experienced it have some clunky, like making reports but still useful. Review Source JP Jacob P. CEO Retail Used the software for: I used a free trial ### "Just an Okay Software" September 16, 2018 4.0 Pros I liked the design of the interface of the Service Platform. I also loved that the cases feature was more info the future with the design and layout Cons I didn't like it because I could not like to my CRM that I use. I also hated it because I could not integrate with the Telephony platform I use either. Some of the features that are in other products are not all available within the Software Review Source VR Verified Reviewer Sr. Software Support Engineer / Cloud Services Engineer Computer Software Used the software for: Less than 6 months ### "decent app" June 8, 2017 4.0 Pros App works pretty well, I use this on the rare occasion that I need access to SF and am not on a computer. Interface is (mostly) fast and responsive. Cons Not much benefit to using this over the mobile site, at least for my use case. The app may be slightly faster, but not sure it's worth the space on the device. Review Source DM Diana M. Senior Client Services Manager Used the software for: Less than 6 months ### "Great tool for customizing reports with ease " January 24, 2017 5.0 In the past when I used this product it had many customizable reporting elements that made it very easy to track leads, opportunities and sales with ease Pros Security is great, good customer service Cons Outages or latency degradation Review Source NR Nancy R. Media Production Used the software for: ### "Highly recommended, easy to implement, exceptional followup!" September 16, 2014 4.0 Pros The product was easy to set up. We went from multiple Gmail addresses to a single Helpdesk hub in less than 24 hours. When questions arose, a phone call and resolution were accomplished within minutes. Creating macros for automated responses is as simple as selecting options and writing a paragraph. Cons Some of the features are buried under headings that may not make a lot of sense. Review Source VR Verified Reviewer Jefe de administración Used the software for: Less than 6 months ### "Good communication with customers" April 11, 2018 5.0 Pros Service Cloud allows us to improve the customer experience in each and every one of the interactions with our company, making it easier for all employees to offer personalized attention through any channel Cons What I liked the least is that a high demand from customers delays the efficiency of the sellers. However, it is still a good service. Review Source RL Renan L. Coordenador de Marketing Retail Used the software for: Less than 6 months ### "Sales force" April 21, 2023 3.0 Pros as inúmeras possobilidades de se comunicar com o cliente de forma estrategica Cons Não sei se é meu pouco tempo de uso, mas estou achando bem complicado de usar, pouco intuitivo, layout pouco usual Review Source Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Complaint Management](https://www.capterra.com/complaint-management-software/)[ITSM](https://www.capterra.com/itsm-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.